Sacramento Municipal Utility District (SMUD)

Hello, Thank you for forwarding [redacted] concernI have reached out to [redacted] and spoke with her today 11/11/regarding her concerns [redacted] has my personal contact information and we will be working together to resolve her concern.Thank you, [redacted] Customer Services Assistant S Street, Sacramento, CA [email protected]

Hello,We have reached out to the customer on multiple occasions by way of phone and email; however, we have not received a follresponse from Ms [redacted] We are happy to address any further concerns the customer has once we are able to successfully make contact We appreciate the opportunity to assist with this customer concern Please feel free to contact me directly at [redacted] .Regards, [redacted] ***

Hello Ms [redacted] ,Thank you for contacting SMUD to confirm the receipt of the checkI'm glad you were able to deposit the checkI'm sorry to hear that your last name was misspelledPlease let us know if there is an issue with the check and we will be glad to assist youIf the check clears successfully please notify SMUD so we can consider the issue resolvedPlease do not hesitate to contact us should you have any further concerns.Sincerely,***SMUD Customer and Community Services

Here is the requested information, it signed by my wife [redacted] , because she is the main name in the accountEven though SMUD, has contacted me directly, I don't want them to say that the process to include my name in the account is not completed and use that excuse to delay any answers to youIf you need to contact us, please feel free to call us at [redacted] Thanks for your time, have a nice day

Hello, Thank you for the opportunity to address this customer matter We have reached out to the customer and have provided a satisfactory solution Should there be any further concerns, please feel free to reach out to [redacted] at x***.Regards, [redacted] ***

Thank you so much for referring this to us for resolution We will contact the customer directly to resolve their concerns and appreciate the time you took to provide this feedback Please feel free to contact me with any additional questions or concerns at [redacted] Thank you, ***

We have attempted to reach out to the customer on Thursday, February 15th and Friday, February 16th but have been unsuccessful in establishing contact At this time we will request that the customer make contact with us so that we may assist with resolving their concerns Please feel free to have the customer contact us directly at (916) 732-Regards, [redacted] ***

I am rejecting this response because: Because is the same answer as before, they are right and I am wrongIt is their previous answers, actually all of the conversations we had end up in the same thingThe bottom line is that I have to pay whatever the bill says, because that is what I oweStill, no clear whyHowever, the person who called me on behalf of SMUD, stated that I will receive a document that shows how to read their meter for the electricityHopefully I will be able to understand the charges and I will trust them againAt this point I don't trust them and that is the main reason I asked for your help I appreciate your time and your helpI only need to know if this information will close the complaintIf so, what would be my next step if I need help with the same issue againPlease and thank you.Sincerely: [redacted]

Hello, Thank you for reaching out to SMUD to address that customer's concern We have contacted the customer and have confirmed that a resolution has been reached regarding their concern Should you have any additional questions or concerns, please feel free to contact me directly at [redacted] We appreciate the opportunity to assist the customer.Regards, [redacted] ***

Hello,Thank you so much for referring this customer to us for resolution We have contacted the customer directly to assist in resolving their concerns Please feel free to contact me directly if you have any additional questions I can be reached at [redacted] Regards, [redacted] ***Customer Services Assistant

Smud did not post my last paymment, so I made arrangements, for installment payments In resolution, they need to cancel the payment I made by phone since they never posted itAnd I have already made arrangements to payment a second time, through installmentsThey cannot cash or process the cehck for $62.25, because they cause me to pay them twicePlease do NOT use employees who cannot read or process papersThey currently have me listed as paid because of the arrangementsI want them to use different people to process paymentsSmud listed the payment on the phone as paid AND past dueThey should not use scam workers who are not standard and don't know how to do the workThey have to make sure this doesn't happen again

Hello, Thank you for referring this customer to us for resolution We have reached out to the customer to address their concerns Should you require any additional information, please feel free to contact [redacted] directly at [redacted] We appreciate the opportunity to assist the customer Thank you, ***SMUD Customer and Community Services

Thank you for following up regarding this customer's concern We've had the opportunity to reach out to the customer an additional time to resolve their concern At this time a satisfactory resolution has been reached concerning this matter Please feel free to contact me for any additional concerns you may have I can be reached at [redacted] Thank you.Regards, [redacted] ***Customer Services Assistant

Thank you again for your continued effort in attempting to resolve this matter. We have thoroughly researched the customer's concern with her account and have verified the correctness of the bill. Furthermore, we have emailed the customer a detailed Statement of Account for her records along with additional information related to her electric account.SMUD offers a variety of programs including free in-home energy audits and weatherization services for customers who are interested in reducing their energy bills. I would like to extend these options to Ms. [redacted] to address her concerns and can be reached by phone at [redacted] or by email at [redacted] to share more information.Again, thank you for the time you have taken to reach out to me regarding this matter. We value Ms. [redacted] as a customer and look forward to providing the assistance needed in resolving this matter.Regards, [redacted] ***

Hello,Thank you for contacting SMUDI'm sorry to hear about your experienceI will contact the customer prior to the end of business today to review and address the concern.Best regards,***SMUD Customer and Community Services

Hello,Thank you for referring this customer to us for resolution We have reached out to the customer to address their concerns Should you require any additional information, please feel free to contact [redacted] directly at [redacted] We appreciate the opportunity to assist the customer.Thank you, [redacted] ***

To this point we have only been able to communicate with Ms [redacted] by emailWe have requested that she call into our office to speak with us directly to discuss the documents that she providedWe need to ask some direct questions that are not explained in the documentsThe phone number that she provided to us when starting service is stating that it does not take incoming calls.If you can encourage her to call me I would appreciate it [redacted] SupervisorRevenue AssuranceSacramento Municipal Utility District[redacted] ** [redacted] [redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I paid , I guess I'll pay againI lived at Redwood City and car Key are still missing

Hello,
Thank you for referring this customer to us for resolution.
We have reached out to the customer to address their concerns. Should you
require any additional information, please feel free to contact me
directly at *** ***. We appreciate the opportunity to
assist the customer
Thank you,
***SMUD Customer and Community Serivces

Thank you for referring this customer to us for resolution. We have reached out to the customer and a satisfactory resolution has been reached. The customer considers this matter resolved. Please feel free to contact me directly at *** *** should you have any additional
questions or concerns.Best Regards,*** ***