Sacramento Municipal Utility District (SMUD)

Hello,Thank you so much for referring this customer to us for resolution.  We have contacted the customer directly to assist in resolving their concerns.  Please feel free to contact me directly if you have any additional questions.  I can be reached at [redacted]. ...

 Regards,[redacted]Customer Services Assistant

Smud did not post my last paymment, so I made arrangements, for installment payments.  In resolution, they need to cancel the payment I made by phone since they never posted it. And I have already made arrangements to payment a second time, through installments. They cannot cash or process the cehck for $62.25, because they cause me to pay them twice. Please do NOT use employees who cannot read or process papers. They currently have me listed as paid because of the arrangements. I want them to use different people to process payments. Smud listed the payment on the phone as paid AND past due. They should not use scam workers who are not standard and don't know how to do the work. They have to make sure this doesn't happen again.

Hello,Thank you for referring Mr. [redacted] for resolution. We have reached out to the customer to discuss their concerns. Our Technical Department has confirmed that the billing concern has been resolved and a new bill will be sent electronically the second week of June during the customers normal billing cycle. An unencrypted email was also sent confirming the resolution. Should you require any additional information, please feel free to contact me directly at [redacted]. We appreciate the opportunity to assist Mr. [redacted].Thank you,[redacted]SMUD Customer and Community Services

Thank you again for your continued effort in attempting to resolve this matter.  We have thoroughly researched the customer's concern with her account and have verified the correctness of the bill.  Furthermore, we have emailed the customer a detailed Statement of Account for her records along with additional information related to her electric account.SMUD offers a variety of programs including free in-home energy audits and weatherization services for customers who are interested in reducing their energy bills.  I would like to extend these options to Ms. [redacted] to address her concerns and can be reached by phone at [redacted] or by email at [redacted] to share more information.Again, thank you for the time you have taken to reach out to me regarding this matter.  We value Ms. [redacted] as a customer and look forward to providing the assistance needed in resolving this matter.Regards,[redacted]

Dear Mr. [redacted],Thank you for giving me the opportunity to address your concerns and I appreciate the time you took to speak with me this morning.  We thank you for being a long time customer and apologize for any frustration you experienced when trying to resolve this matter previously.   As we discussed, SMUD would be happy to conduct an in-home energy audit at your residence to help identify the source of your energy consumption.  For additional information on your daily energy usage, you can also log into your account online at [redacted]  If you have any further concerns related to your account, please feel free to contact me directly at [redacted].Thank you,[redacted]