Sacramento Municipal Utility District (SMUD)

Thank you for referring this customer's
concern to us for resolution.  I have attempted to contact the customer to resolve this matter.Please contact me at [redacted] if you have additional questions.[redacted]SupervisorRevenue AssuranceSacramento Municipal Utility District[redacted]...

[redacted] | c.[redacted] [email protected]

Hello,Thank you for referring this customer to us for resolution.  We have reached out to the customer to address their concerns.  Should you require any additional information, please feel free to contact [redacted] directly at [redacted]  We appreciate the opportunity to...

assist the customer.Thank you,[redacted]

Thank you for reaching out to SMUD regarding Ms. [redacted]’s concern.  I have reached out to the customer by phone but was unsuccessful in making contact.  I will follow-up with the customer with additional attempts to address their concerns.  Should you have any questions or concerns in the interim, please feel free to contact me directly at [redacted]
 Regards, [redacted]Customer Services Supervisor[redacted], Sacramento, CA [redacted]: [email protected]

Hello,
Thank you for referring this customer to us for resolution. 
We have reached out to the customer to address their concerns.  Should you
require any additional information, please feel free to contact [redacted]
directly at [redacted].  We appreciate the opportunity to assist the customer.
Thank you,
[redacted]SMUD Customer and Community Services

Thank you so much for referring this customer to us for resolution.  We have contacted the customer directly to assisting in resolving their concerns.  Please feel free to contact me directly if you have any additional questions.  I can be reached at [redacted].  Best...

regards, [redacted], SMUD Customer Services Supervisor

I am rejecting this response because: Because is the same answer as before, they are right and I am wrong. It is their previous answers, actually all of the conversations we had end up in the same thing. The bottom line is that I have to pay whatever the bill says, because that is what I owe. Still, no clear why. However, the person who called me on behalf of SMUD, stated that I will receive a document that shows how to read their meter for the electricity. Hopefully I will be able to understand the charges and I will trust them again. At this point I don't trust them and that is the main reason I asked for your help.  I appreciate your time and your help. I only need to know if this information will close the complaint. If so, what would be my next step if I need help with the same issue again. Please and thank you.Sincerely:[redacted]
[redacted]
[redacted]

Thank you so much for referring this to us for resolution.  We will contact the customer directly to resolve their concerns and appreciate the time you took to provide this feedback.  Please feel free to contact me with any additional questions or concerns at [redacted]. Thank you,...

[redacted].

To this point we have only been able to communicate with Ms. [redacted] by email. We have requested that she call into our office to speak with us directly to discuss the documents that she provided. We need to ask some direct questions that are not explained in the documents. The phone number that she provided to us when starting service is stating that it does not take incoming calls.If you can encourage her to call me I would appreciate it.  [redacted]SupervisorRevenue AssuranceSacramento Municipal Utility District6[redacted]  [redacted] * [redacted]

Hello,Thank you for referring this customer to us for resolution.  We are always happy to review billing concerns with our customers.  We have reached out to the customer to address their concern.  Please feel free to contact me directly at [redacted] should you have any...

additional questions or concerns.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, as long as the results are as promised.

Hello, Thank you for forwarding [redacted] concern. I have reached out to [redacted] and spoke with her today 11/11/2016 regarding her concerns. [redacted] has my personal contact information and we will be working together to resolve her concern.Thank you, [redacted] Customer Services...

Assistant 6301 S Street, Sacramento, CA 95817 1-888-742-7683 [email protected]

We have attempted to reach out to the customer on Thursday, February 15th and Friday, February 16th but have been unsuccessful in establishing contact.  At this time we will request that the customer make contact with us so that we may assist with resolving their concerns. ...

Please feel free to have the customer contact us directly at (916) 732-7260. Regards, [redacted]

Thank you so much for referring this customer's concern to us for resolution.  I have contacted the customer directly and will ensure this is resolved quickly to the customer's satisfaction.  Please do not hesitate to contact me at [redacted] if you have any additional questions...

or concerns.

Thank you for following up regarding this customer's concern.  We've had the opportunity to reach out to the customer an additional time to resolve their concern.  At this time a satisfactory resolution has been reached concerning this matter.  Please feel free to contact me for any additional concerns you may have.  I can be reached at [redacted]Thank you.Regards,[redacted]Customer Services Assistant

Thank you referring this customer to us for resolution.  We have contacted the customer directly to assist with resolving their concerns.  Should you have any additional questions or concerns, please feel free to contact me directly.  I can be reached at [redacted].  Best...

regards, [redacted] SMUD Customer Services Assistant.

I am rejecting this response because:Smud company still not send me my  copy bill for December 2016 ,after my few request  on phone and tallking with supervisor about that,there said we are not controlled that,I asked smud company send me   my bill again , on my  billing adress and on my email.There still not send me my bill for  december 2016,not on my  billing mail adress not on my email too.Please response smud company immidiately  send me my  smud bill for 2016,on my billing adress and on my email too.

Hello,We have reached out to the customer on multiple occasions by way of phone and email; however, we have not received a follow-up response from Ms. [redacted].  We are happy to address any further concerns the customer has once we are able to successfully make contact.  We appreciate...

the opportunity to assist with this customer concern.  Please feel free to contact me directly at [redacted].Regards,[redacted]

I am a SMUD Sacramento Utility District customer, my account # [redacted]. My bill is way too much it is as if a tenant or other customer plugged into my service. Smud, had several workers up on a pole, being loud dropping equipment hollering loud and disorderly, like they were drunk. I think they may have plugged into my service. This is crazy, something happened the bill went over $300. I recently filed a Revdex.com claim against SMUD and one of their employees knew the Revdex.com employees in West Sacramento and got my other Revdex.com claim dropped. They are in conflict of interest. They are doing something illegal. The man I think his name is [redacted], from SMUD, may be the one plugged into, my electricity. Sacramento Municipal Utility, put an amount of $61,000, on my Revdex.com complain. It was as if they have used those papers, to extort money, perhaps. It was crazy, that amount did not pertain to my case. I have filed, a claim against SMUD headquarters. I'm asking the police and other agencies, to investigate them, they should be charged for fraud. I want a different employee to handle this case, the other SMUD employee did something wrong. In as much, as the bill was WAY too high, and the Sacramento Municipal Utility employees may have broke in my home, and were misbehaving any way, SMUD should have settled. They should have come up with some type of resolution, I'm going to ask that all those parties that went along with this, and be fired, pay fines and investigated for charges. The workers, created havoc, were there when my house was broken into, they either did it or know who did. And they dropped tools mad too much know right in front of peoples doors. I filed a claim, asking for money and resolution, a GOOD company would have done AT LEST the MINIMUM. Sacramento Municipal District,I want the employees fired that handled my first Revdex.com claim, and investigated for fraud. And I want you to find out who broke into my house, because of all the confusion,clear current charges. The claim I have filed, has asked for more settlements. I want you to find out, what was the $61,000 the Sacramento Municipal Utility employee, listed on the previous claim. I am filing a police report on it. Find out who the West Sacramento Revdex.com employee who knew the Smud employee, they both will be fired.

I am rejecting this response because:I have heard this response before, but with little satisfactorily results.  This issues has been going on since April 2, 2017.  Until I receive the check will I accept their response.

Hello,Thank you for forwarding this customer for resolution. The situation is under review and investigation. The customer will be contacted to discuss concerns and provide a resolution.Thank you,[redacted]SMUD Customer Services