Sacramento Municipal Utility District (SMUD)

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThis matter has been resolved! Thank you!

Thank you for referring this customer to us for resolution. We appreciate the time you took to communicate with us and will contact the customer directly to resolve their concernsPlease feel free to contact me directly at (*** *** should you have any additional questions.
Best regards, *** ***

I’m pleased to advise that we’ve made contact with the customer and have resolved their concerns. Please feel free to reach out to me directly should you have any additional questions or concerns. Regards, *** ***Customer Services Supervisor, Customer Care

I am rejecting this response because: My power has not been restored and I feel this just keeps going in a circle! I have givin them the necessary documintation and identification for service nor do I owe any money! I just want my power restored!

Hello,Thank you for forwarding this customer for resolutionWe have reached out to the customer and have since made contact with the customer when they returned our callIf any further assistance is necessary please contact me directly at ***.Thank you,***SMUD Customer and Community
Services

I received the check on Thursday and I have already deposited it. Unfortunately, my last name was misspelled, I hope it does come back. Cordially yours,*** * ***
*** ***

Thank you for referring this customer to us to address their concern. We have contacted the customer and have reached a resolution. If you have any additional questions or concerns, please feel free to contact me at *** ***. Best regards, ***

Thank you for referring this customer's concern to us for resolution. We will contact the customer directly to address the concerns noted within the complaint and appreciate the opportunity to correct the issue. If you have any additional questions or concerns, please feel free to
contact me at *** ***. Kind regards, ***

I am rejecting this response because: I have not heard from SMUD! No one has tried to contact meThe truly worse customer service EVER!!

I am rejecting this response because: SMUD representative never contacted me to resolve the issue

Hello,Thank you for referring this customer to us for resolution. We have reached out to the customer to resolve their concern. Should you have any further concerns, please feel free to contact me directly at *** ***.Regards,*** ***

Hello,Thank you for contacting SMUD. I'm sorry to hear about your experience. I will contact the customer prior to the end of business today to review and address the concern.Best regards,[redacted]SMUD Customer and Community Services

Hello, Thank you for the opportunity to address this customer matter.  We have reached out to the customer and have provided a satisfactory solution.  Should there be any further concerns, please feel free to reach out to [redacted] at x[redacted].Regards,[redacted]

Hello,
Thank you for referring this customer to us for resolution. 
We have reached out to the customer to address their concerns.  Should you
require any additional information, please feel free to contact me directly at [redacted]  We appreciate the...

opportunity to assist the customer.
Thank you,
[redacted]SMUD Customer and Community Services

Hello Ms. [redacted],Thank you for contacting SMUD to confirm the receipt of the check. I'm glad you were able to deposit the check. I'm sorry to hear that your last name was misspelled. Please let us know if there is an issue with the check and we will be glad to assist you. If the check clears successfully please notify SMUD so we can consider the issue resolved. Please do not hesitate to contact us should you have any further concerns.Sincerely,[redacted]SMUD Customer and Community Services

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hello,Thank you for forwarding this customer's concern for resolution. I have contacted the collection agency and appropriate work groups involved to get this concern resolved. The customer will be contacted to confirm resolution.Thank you,[redacted]SMUD Customer Services

I am rejecting this response because: I will be more than glad to discuss this matter on the phone!

Hello, Thank you for reaching out to SMUD to address that customer's concern.  We have contacted the customer and have confirmed that a resolution has been reached regarding their concern.  Should you have any additional questions or concerns, please feel free to contact me directly...

at [redacted].  We appreciate the opportunity to assist the customer.Regards,[redacted]

Here is the requested information, it signed by my wife [redacted], because she is the main name in the account. Even though SMUD, has contacted me directly, I don't want them to say that the process to include my name in the account is not completed and use that excuse to delay any answers to you. If you need to contact us, please feel free to call us at [redacted] Thanks for your time, have a nice day.