June 1, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] [redacted] A.JPerri has received your email dated May 21, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have made multiple attempts to reach Ms [redacted] via phone at (***) [redacted] and via U.SPostal Service mail to gain a better understanding of the complaint towards achieving an amicable resolution We look forward to working with her upon speaking to her.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (***) [redacted] .Respectfully, Tracey HCorporate Customer Relations Manager
Our installation manager, [redacted] has been in touch with [redacted] . We will issue a check in the amount of $1,870.00. [redacted] assured [redacted] that there will be no technical issues as a result of the up-sizing of the coil, and that we would... address the air balancing/humidity issues while the coil was being replaced. We will re-submit the utility rebates when this is completed, with the revised coil number to achieve the desired 17.00 SEER/13.00 EER to get the $500 cool advantage rebate. [redacted] did not want the credit to be put toward the financing program in place, he wanted a check. [redacted] also did not want the work performed until the “cash was in hand”, so we will schedule said work when the check is received.
We have been in touch with [redacted] and offered our apologies for any misunderstanding.We also honored his request for years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and we will install during each maintenance [redacted] is very happy and thanked us for the prompt response
We are sorry to hear of [redacted] discontent We are attempting to contact her by phone to discuss as well.At the time of the service call, Friday February 13th,our technician informed [redacted] that the issue was a matter of manufacturerdefect and not the installation Necessary replacement parts wereinstalled at no charge on Saturday Februray 14th.We do stand behind our installation with a 100% satisfactionguarantee and are confident to do so in this case as well.We would like to extend a year maintenance agreement to [redacted] in order to inspect the systems pre-season to help find any problemsbefore each season begins.We look forward to hearing back
Our number one goal for our customers is their satisfaction.Since notification of the original complaint our office has attempted to contact Ms [redacted] on numerous occasions in order to schedule a return trip to her parent’s home to addressher concerns.Please note that the work contracted was done so with Mrs [redacted] ***, [redacted] ***’s mother; the address where the work was performed is not that shown on the complaint but rather * [redacted] .The plumber at the home reviewed the work suggested and detailed costs associated with that work seeking confirmation and approval from Mrs [redacted] prior to beginning thework identified Please reference Invoice # [redacted] indicating [redacted] White Rnd (toilet), [redacted] Faucet, [redacted] shower body and a pipe repair in the kitchen A $deposit was paid at that time Invoice # [redacted] is the final invoice for the work as completed and paid in full.In an effort to resolve the concerns with the new faucet being installed on a cracked sink (the cracks existed prior to our visits), we are willing to offer a new similar style sink.As it relates to the issue with the toilet, we would like to install an upgrade to a ‘power flush’ toilet.Both of these upgrades would be offered at no cost in an effort to satisfy the ***s.The comment regarding the pipes – on February 20th our representative was out at the home in response to a “no water issue”; the technician discovered that the pipes were frozen due to the extreme temperatures This is the only reference to pipes on file.Again, it is our goal to resolve these issues, but most importantly request the favor of a return phone call in order to do so Ms [redacted] can call us at [redacted] and ask for James H, Operations Manager, or Sara C, Customer Retention Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:re: complaint ID ***I was contacted by Brenda D, Vice President of Customer Relations at *** * *** ***. She is looking into this matter and she will contact me this week. So at this time, I cannot approve or disapprove of the statement provided to me here because the response does not say anything about the problems incurred, only that they have made efforts to contact me. Kindly do not close this case until MsD and A.JPerri present a solution.
Regards, *** *** for *** ***
Complaint: ***
I am rejecting this response because:
There are too many inconsistencies in their response in regard to what I was actually quoted. Yes, it is my parent's home that had the work done, but the work was done in November In February 2015, the toilet stopped working and the water was merely trickling out of the sinks, but the water pressure has been bad since the November workIn February, the pipes were frozen, my mother told me this the morning I was to fly to FloridaI called AJ Perri and told them what happened and figured it was something to do with the work again (as I was still under the impression that the work I was quoted on was what was doneI knew what was done above the floor but I NEVER thought the work under the floor wasn't done as well)I was in Florida when my mother called and said AJ Perri had come out and determined that the pipes were frozen and that they don't do pipes on mobile homesWhen my mother called me and told me this, I called AJ Perri and told them what the situation wasI told them I was reassured that if I replaced the pipes, I would not have to "worry about the pipes freezing" and the woman said they don't work on frozen pipes on trailersI assumed this was some kind of misunderstanding, I paid for new pipes and they were under warrantyI was told that someone would have to call me backIn the meantime, my parents suffered, and I - 1,miles from home, was extremely upset)I was in the Magic Kingdom park (the next day, I believe, I need to get my cell phone record on this) and this was the very long call that involved a conference call with the plumbing supervisor who said he would come out and make things right, for me to call when I got back from Florida and Ed and Larry would meet me there with Danny, who had done the workWhen I came back from Florida and called, no one knew what I was talking about. To reiterate, I paid for new pipes that would extend from the bathroom to the kitchen, as I had been told all the pipes had to be replaced, they could not be fixedYes, the sink was cracked before AJ Perri put the new fixture on it, but I paid for a new sink "bed", of course, now the word "bed" is being disputed in addition to everything else I was quotedAs far as a power flush toilet goes, I want water that that flows the way it is supposed toThe way it flowed before AJ Perri installed new fixturesHow would a power flush toilet correct pipes that were in as bad shape as was described to me in my quote? AJ Perri state the only mention of pipes is on the February 20th visitI have not called AJ Perri back as of this writing because I do not wish to keep disagreeing back and forthMy parents need the pipes I paid for, if they are in fact as bad as I was told they were.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have attempted to contact *** *** *** several times but have not been successful.A.JPerri did reply to a service request on December 10th and visited *** *** home, however, no money was collected.We are sorry to learn of his disappointment with our service and diagnosis.Our
office is eager to speak with *** *** but because no money was collected in reference to the service in question there is no refund to offer.Thank you
*** *** was in touch with our offices in October. At that time he was against paying for repairs on his failing system since he was already planning a new install with another company. There were several parts replaced: Hot Surface Igniter (HSI) and inducer; a third
part was also recommended (control board) but that was not replaced Upon learning of *** *** concern, we attempted to offer to split the cost of the HSI in the amount of $121, customer had paid $242; our calls at that time went unanswered.A.JPerri stands behind all of our products and services with a satisfaction guarantee and, to that end, we will offer *** *** a refund of $242, the full amount of the HSI, plus $for the trip charge… a total of $331.We look forward to hearing back.Thank you
We are sorry to learn of *** *** disappointment with his A.JPerri service experience.We have been in contact with the customer.Standing behind our guarantee, we have offered *** *** a refund of $representing dollars for parts which were installed but, ultimately,
did not resolve the issue for which our service technician was called. We will also refund an additional $for the inconvenience of multiple visits which were made to the *** residence. Hence, total refund offered is $855.13.Thank you
Complaint: [redacted]
I am rejecting this response because: I need to know why this plumber said the pipes all need to be replaced, they are beyond repair - and then once I agree to the work, the pipes aren't even touched - I just get new (expensive) fixtures on a cracked sink and a broken tub. In addition, the water pressure in my parent's trailer has been even worse than before AJ Perri was there. The brand new high end toilet doesn't flush half the time (and my parents don't even flush toilet paper anymore!)
I have already been insulted and reduced to tears because of the meeting with Larry in which he stated (essentially) that I must have misunderstood the entire (scope of work) quote. I need a thorough investigation on their part into the company's customer relations (from the plumber who came out, the different people I spoke with on the phone, and Larry the one who eventually came out). It should not have taken months for them to even bother with resolving this. They need to figure out why the quote was so very different from the work that was actually done. My parents were not provided with a copy of the work order that my mother was told to sign for, and I was never sent the invoice by email (as I was promised, every time I called). There was even a three person phone call in which the plumbing supervisor promised he would personally meet with me and "make this right". I received this call while I was in Disney World, Florida and it was approximately an hour long. The call ended with this promise that never happened and when I called back, it was as if the call never happened. I need to know beforehand why there is such a discrepancy and I need reassurance that (at least) two supervisors will come at the same time (and not cancel on me as Larry did twice).
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted several times to...
contact Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
Complaint: [redacted]
I am rejecting this response because:They just called me and told me once again that they will once again send out a field supervisor to check the unit out once again. This will be the 7th time they will bring another person in here to tell me the same thing and yet my unit still makes the same whistling noise. If they stand by their products then they need to replace the interior unit I do not want a patch up job that does not work on a year old unit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 5, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated July 28, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We attempted to reach [redacted] via phone at [redacted] to gain a better understanding of the Complaint. We look forward to working toward an amicable resolution upon speaking with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader
July 8, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated June 29, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We appreciate the opportunity to clarify that we have never performed service for [redacted]. After reviewing our advertising, we determined the information was accurate as written. We attempted to reach [redacted] via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] National Customer Relations Supervisor
We are sorry to learn of Ms. [redacted]’s situation. We have attempted contact via phone. It is our intention to review all of the work previously done and ensure that work was done correctly; if there is issue with any of the work performed we will absolutely make...
June 1, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] [redacted] A.JPerri has received your email dated May 21, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have made multiple attempts to reach Ms [redacted] via phone at (***) [redacted] and via U.SPostal Service mail to gain a better understanding of the complaint towards achieving an amicable resolution We look forward to working with her upon speaking to her.A.JPerri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (***) [redacted] .Respectfully, Tracey HCorporate Customer Relations Manager
Our installation manager, [redacted] has been in touch with [redacted] . We will issue a check in the amount of $1,870.00. [redacted] assured [redacted] that there will be no technical issues as a result of the up-sizing of the coil, and that we would... address the air balancing/humidity issues while the coil was being replaced. We will re-submit the utility rebates when this is completed, with the revised coil number to achieve the desired 17.00 SEER/13.00 EER to get the $500 cool advantage rebate. [redacted] did not want the credit to be put toward the financing program in place, he wanted a check. [redacted] also did not want the work performed until the “cash was in hand”, so we will schedule said work when the check is received.
We have been in touch with [redacted] and offered our apologies for any misunderstanding.We also honored his request for years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and we will install during each maintenance [redacted] is very happy and thanked us for the prompt response
We are sorry to hear of [redacted] discontent We are attempting to contact her by phone to discuss as well.At the time of the service call, Friday February 13th,our technician informed [redacted] that the issue was a matter of manufacturerdefect and not the installation Necessary replacement parts wereinstalled at no charge on Saturday Februray 14th.We do stand behind our installation with a 100% satisfactionguarantee and are confident to do so in this case as well.We would like to extend a year maintenance agreement to [redacted] in order to inspect the systems pre-season to help find any problemsbefore each season begins.We look forward to hearing back
Our number one goal for our customers is their satisfaction.Since notification of the original complaint our office has attempted to contact Ms [redacted] on numerous occasions in order to schedule a return trip to her parent’s home to addressher concerns.Please note that the work contracted was done so with Mrs [redacted] ***, [redacted] ***’s mother; the address where the work was performed is not that shown on the complaint but rather * [redacted] .The plumber at the home reviewed the work suggested and detailed costs associated with that work seeking confirmation and approval from Mrs [redacted] prior to beginning thework identified Please reference Invoice # [redacted] indicating [redacted] White Rnd (toilet), [redacted] Faucet, [redacted] shower body and a pipe repair in the kitchen A $deposit was paid at that time Invoice # [redacted] is the final invoice for the work as completed and paid in full.In an effort to resolve the concerns with the new faucet being installed on a cracked sink (the cracks existed prior to our visits), we are willing to offer a new similar style sink.As it relates to the issue with the toilet, we would like to install an upgrade to a ‘power flush’ toilet.Both of these upgrades would be offered at no cost in an effort to satisfy the ***s.The comment regarding the pipes – on February 20th our representative was out at the home in response to a “no water issue”; the technician discovered that the pipes were frozen due to the extreme temperatures This is the only reference to pipes on file.Again, it is our goal to resolve these issues, but most importantly request the favor of a return phone call in order to do so Ms [redacted] can call us at [redacted] and ask for James H, Operations Manager, or Sara C, Customer Retention Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:re: complaint ID ***I was contacted by Brenda D, Vice President of Customer Relations at *** * *** ***. She is looking into this matter and she will contact me this week. So at this time, I cannot approve or disapprove of the statement provided to me here because the response does not say anything about the problems incurred, only that they have made efforts to contact me. Kindly do not close this case until MsD and A.JPerri present a solution.
Regards, *** *** for *** ***
Complaint: ***
I am rejecting this response because:
There are too many inconsistencies in their response in regard to what I was actually quoted. Yes, it is my parent's home that had the work done, but the work was done in November In February 2015, the toilet stopped working and the water was merely trickling out of the sinks, but the water pressure has been bad since the November workIn February, the pipes were frozen, my mother told me this the morning I was to fly to FloridaI called AJ Perri and told them what happened and figured it was something to do with the work again (as I was still under the impression that the work I was quoted on was what was doneI knew what was done above the floor but I NEVER thought the work under the floor wasn't done as well)I was in Florida when my mother called and said AJ Perri had come out and determined that the pipes were frozen and that they don't do pipes on mobile homesWhen my mother called me and told me this, I called AJ Perri and told them what the situation wasI told them I was reassured that if I replaced the pipes, I would not have to "worry about the pipes freezing" and the woman said they don't work on frozen pipes on trailersI assumed this was some kind of misunderstanding, I paid for new pipes and they were under warrantyI was told that someone would have to call me backIn the meantime, my parents suffered, and I - 1,miles from home, was extremely upset)I was in the Magic Kingdom park (the next day, I believe, I need to get my cell phone record on this) and this was the very long call that involved a conference call with the plumbing supervisor who said he would come out and make things right, for me to call when I got back from Florida and Ed and Larry would meet me there with Danny, who had done the workWhen I came back from Florida and called, no one knew what I was talking about. To reiterate, I paid for new pipes that would extend from the bathroom to the kitchen, as I had been told all the pipes had to be replaced, they could not be fixedYes, the sink was cracked before AJ Perri put the new fixture on it, but I paid for a new sink "bed", of course, now the word "bed" is being disputed in addition to everything else I was quotedAs far as a power flush toilet goes, I want water that that flows the way it is supposed toThe way it flowed before AJ Perri installed new fixturesHow would a power flush toilet correct pipes that were in as bad shape as was described to me in my quote? AJ Perri state the only mention of pipes is on the February 20th visitI have not called AJ Perri back as of this writing because I do not wish to keep disagreeing back and forthMy parents need the pipes I paid for, if they are in fact as bad as I was told they were.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have attempted to contact *** *** *** several times but have not been successful.A.JPerri did reply to a service request on December 10th and visited *** *** home, however, no money was collected.We are sorry to learn of his disappointment with our service and diagnosis.Our
office is eager to speak with *** *** but because no money was collected in reference to the service in question there is no refund to offer.Thank you
*** *** was in touch with our offices in October. At that time he was against paying for repairs on his failing system since he was already planning a new install with another company. There were several parts replaced: Hot Surface Igniter (HSI) and inducer; a third
part was also recommended (control board) but that was not replaced Upon learning of *** *** concern, we attempted to offer to split the cost of the HSI in the amount of $121, customer had paid $242; our calls at that time went unanswered.A.JPerri stands behind all of our products and services with a satisfaction guarantee and, to that end, we will offer *** *** a refund of $242, the full amount of the HSI, plus $for the trip charge… a total of $331.We look forward to hearing back.Thank you
We are sorry to learn of *** *** disappointment with his A.JPerri service experience.We have been in contact with the customer.Standing behind our guarantee, we have offered *** *** a refund of $representing dollars for parts which were installed but, ultimately,
did not resolve the issue for which our service technician was called. We will also refund an additional $for the inconvenience of multiple visits which were made to the *** residence. Hence, total refund offered is $855.13.Thank you
Complaint: [redacted]
I am rejecting this response because: I need to know why this plumber said the pipes all need to be replaced, they are beyond repair - and then once I agree to the work, the pipes aren't even touched - I just get new (expensive) fixtures on a cracked sink and a broken tub. In addition, the water pressure in my parent's trailer has been even worse than before AJ Perri was there. The brand new high end toilet doesn't flush half the time (and my parents don't even flush toilet paper anymore!)
I have already been insulted and reduced to tears because of the meeting with Larry in which he stated (essentially) that I must have misunderstood the entire (scope of work) quote. I need a thorough investigation on their part into the company's customer relations (from the plumber who came out, the different people I spoke with on the phone, and Larry the one who eventually came out). It should not have taken months for them to even bother with resolving this. They need to figure out why the quote was so very different from the work that was actually done. My parents were not provided with a copy of the work order that my mother was told to sign for, and I was never sent the invoice by email (as I was promised, every time I called). There was even a three person phone call in which the plumbing supervisor promised he would personally meet with me and "make this right". I received this call while I was in Disney World, Florida and it was approximately an hour long. The call ended with this promise that never happened and when I called back, it was as if the call never happened. I need to know beforehand why there is such a discrepancy and I need reassurance that (at least) two supervisors will come at the same time (and not cancel on me as Larry did twice).
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 31, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted several times to...
contact Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
Complaint: [redacted]
I am rejecting this response because:They just called me and told me once again that they will once again send out a field supervisor to check the unit out once again. This will be the 7th time they will bring another person in here to tell me the same thing and yet my unit still makes the same whistling noise. If they stand by their products then they need to replace the interior unit I do not want a patch up job that does not work on a year old unit.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 5, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated July 28, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We attempted to reach [redacted] via phone at [redacted] to gain a better understanding of the Complaint. We look forward to working toward an amicable resolution upon speaking with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader
July 8, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated June 29, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We appreciate the opportunity to clarify that we have never performed service for [redacted]. After reviewing our advertising, we determined the information was accurate as written. We attempted to reach [redacted] via the phone number provided and look forward to gaining a better understanding of his Complaint upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] National Customer Relations Supervisor
We are sorry to learn of Ms. [redacted]’s situation. We have attempted contact via phone. It is our intention to review all of the work previously done and ensure that work was done correctly; if there is issue with any of the work performed we will absolutely make...
the necessary corrections.