We have been in touch with [redacted] and offered our apologies for any misunderstanding.We also honored his request for 9 years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and we will...
install during each maintenance. [redacted] is very happy and thanked us for the prompt response.
October 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email
dated October 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to...
our
attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
November 17,
2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri
has received...
your email dated November 6, 2015, regarding the above-referenced
complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond. We have been
in communication with [redacted] and have reached an amicable resolution with him. A.J. Perri
prides itself on providing premier customer service and appreciates your
assistance in resolving this dispute. If
you require additional information regarding this complaint, please free to
contact me at [redacted]Respectfully, Janice H[redacted]Corporate
Customer Relations Lead
July 12, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated July...
11, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] National Customer Relations Supervisor
November 13, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email
dated November 3, 2015, regarding the above-referenced complaint. Thank you for bringing this matter...
to our
attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at([redacted] **Respectfully, Janice H[redacted]Corporate Customer Relations Lead
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated Nov 16,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. At this time, our contractor has been working with her contractor to correct the issues and any additional work that we (A.J. Perri) can do must be completed when they are finished. We have given our contractor has specific instructions to keep us posted so that we are informed of any and all progress. AJ Perri/ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
July 23,2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email dated June 13, 2015, regarding...
the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her. We appreciate the additional feedback that she has provided.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The resolution is that I will be refunded $136 and will receive two free maintenances on my gas furnace and air conditioner.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated January 3, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently attempting to contact the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
August 19, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received...
your email dated August 9, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We attempted to reach [redacted] via phone at [redacted] and [redacted] and email at [redacted] to gain a better understanding of the Complaint. We look forward to working toward an amicable resolution upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader
Complaint: [redacted]
I am rejecting this response because AJ Perri called me several times and I spoke with a customer service representative. First, she said AJ Perri would repair my non working furnace for $1,291 and I rejected this offer. Then she said they would repair it for $785 but this offer was after I had already paid $661 for the part and shipping and $100 to an electrician to install it. The [redacted] payment receipt is attached. As my furnace worked well before AJ Perri came to do prepaid maintenance, AJ Perri was paid to and did perform maintanance for the 8 years I had the furnace, and it stopped working five days after the last maintenance, AJ Perri took improper action causing the failure to work.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 21, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer...
and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated September 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to contact the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
June 10, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email dated June 8, 2015,...
regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution to his satisfaction.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated July 31, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We would like to apologize for the delay in getting the refund processed to the customer’s credit card. We have attached the refund receipt for customer’s records. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
September 12, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated September 2, 2016, regarding the...
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] Corporate Customer Relations Manager
We have been back in touch with [redacted] and have offered her $2000.00 in good faith toward her satisfaction; she seemed pleased with that resolution.We will NOT proceed with the maintenance agreement previously offered.Thank you
This isn't a very user friendly website. I couldn't respond - now time has lapsed and the case is closedHowever for the record AJ Perri did respond to my complaint in a satisfactory way- they exceeded my expectations - they shouldn't have a mark against them because there weren't clear instructions on how to respond via email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: In speaking with the company I told them of a mailing from them offering $1500. credit for buying both units and zero financing for 18 months. I asked for the discount up front for the services they received and was told that was for rebates which my parents units did not qualify for. They also said that they had to replace the AC because it would not work with the furnace and was not compatable. Also NJ State was requiring AC units be changed because of the coolant. Which I told her that I'm sure they can be changed when they break and are replaced. The bill shows an estimated figure and with credits that was never deducted. I was also told the bill was written up wrong. In explaining to the customer service rep that a 10 year maintenance contract did nothing for my parents. They are elderly and may not be in their currect residence for many years. I asked her for an upfront discount to the existing bill that was paid in full. I also mentioned that the maintenance fee charged for the old units was never credited back to their credit card. Again an in good faith discount upfront is what we are looking for. I believe they were taken advantage of and AJ Perri is trying to talk their way out of it.
Regards,
[redacted]
We have been in touch with [redacted] and offered our apologies for any misunderstanding.We also honored his request for 9 years maintenance at no charge, however, we explained the media filter willnot be included but can purchase from us for $68+tax or purchased his own and we will...
install during each maintenance. [redacted] is very happy and thanked us for the prompt response.
October 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email
dated October 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to...
our
attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
November 17,
2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri
has received...
your email dated November 6, 2015, regarding the above-referenced
complaint. Thank you for bringing this
matter to our attention and allowing us the opportunity to respond. We have been
in communication with [redacted] and have reached an amicable resolution with him. A.J. Perri
prides itself on providing premier customer service and appreciates your
assistance in resolving this dispute. If
you require additional information regarding this complaint, please free to
contact me at [redacted]Respectfully, Janice H[redacted]Corporate
Customer Relations Lead
July 12, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated July...
11, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] National Customer Relations Supervisor
November 13, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email
dated November 3, 2015, regarding the above-referenced complaint. Thank you for bringing this matter...
to our
attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at([redacted] **Respectfully, Janice H[redacted]Corporate Customer Relations Lead
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated Nov 16,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. At this time, our contractor has been working with her contractor to correct the issues and any additional work that we (A.J. Perri) can do must be completed when they are finished. We have given our contractor has specific instructions to keep us posted so that we are informed of any and all progress. AJ Perri/ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
July 23,2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email dated June 13, 2015, regarding...
the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her. We appreciate the additional feedback that she has provided.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The resolution is that I will be refunded $136 and will receive two free maintenances on my gas furnace and air conditioner.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J Perri ("ARS") has received your email dated January 3, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently attempting to contact the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
August 19, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received...
your email dated August 9, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We attempted to reach [redacted] via phone at [redacted] and [redacted] and email at [redacted] to gain a better understanding of the Complaint. We look forward to working toward an amicable resolution upon speaking with him. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader
Complaint: [redacted]
I am rejecting this response because AJ Perri called me several times and I spoke with a customer service representative. First, she said AJ Perri would repair my non working furnace for $1,291 and I rejected this offer. Then she said they would repair it for $785 but this offer was after I had already paid $661 for the part and shipping and $100 to an electrician to install it. The [redacted] payment receipt is attached. As my furnace worked well before AJ Perri came to do prepaid maintenance, AJ Perri was paid to and did perform maintanance for the 8 years I had the furnace, and it stopped working five days after the last maintenance, AJ Perri took improper action causing the failure to work.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 21, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer...
and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated September 12, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to contact the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
June 10, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted]A.J. Perri has received your email dated June 8, 2015,...
regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution to his satisfaction.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted]Respectfully,Tracey H[redacted]Corporate Customer Relations Manager
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated July 31, 2017 regarding the above-referenced rebuttal. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We would like to apologize for the delay in getting the refund processed to the customer’s credit card. We have attached the refund receipt for customer’s records. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
September 12, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated September 2, 2016, regarding the...
above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Janice H[redacted] Corporate Customer Relations Manager
We have been back in touch with [redacted] and have offered her $2000.00 in good faith toward her satisfaction; she seemed pleased with that resolution.We will NOT proceed with the maintenance agreement previously offered.Thank you
This isn't a very user friendly website. I couldn't respond - now time has lapsed and the case is closedHowever for the record AJ Perri did respond to my complaint in a satisfactory way- they exceeded my expectations - they shouldn't have a mark against them because there weren't clear instructions on how to respond via email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: In speaking with the company I told them of a mailing from them offering $1500. credit for buying both units and zero financing for 18 months. I asked for the discount up front for the services they received and was told that was for rebates which my parents units did not qualify for. They also said that they had to replace the AC because it would not work with the furnace and was not compatable. Also NJ State was requiring AC units be changed because of the coolant. Which I told her that I'm sure they can be changed when they break and are replaced. The bill shows an estimated figure and with credits that was never deducted. I was also told the bill was written up wrong. In explaining to the customer service rep that a 10 year maintenance contract did nothing for my parents. They are elderly and may not be in their currect residence for many years. I asked her for an upfront discount to the existing bill that was paid in full. I also mentioned that the maintenance fee charged for the old units was never credited back to their credit card. Again an in good faith discount upfront is what we are looking for. I believe they were taken advantage of and AJ Perri is trying to talk their way out of it.
Regards,
[redacted]