Complaint: [redacted]
I am rejecting this response because:My husband filed a complaint under [redacted] for a situation dealing with AJ PERRI. I was going to add to the complaint but instead it to me to email this address to follow up on the situation. Upon purchasing a new home there was an issue with water pressure which the owner was going to get fixed. AJ perri came out and said it was fine and had no recommendations for any repairs. The day we moved in we had NO HOT WATER! We called AJ perri and the plumber said this was directly related to the no pressure issue it was a cartridge repair that should have been fixed when they first came out. So now, having no choice we had to have two cartridges replaced..costing $900.00. Come to find out from another plumber, this part has a lifetime guarantee and the company who makes the cartridge actually sent us out two new ones at no cost and stated any licensed plumber should have known that! (and anyhow, purchasing one outright is only $48.00) On top of it, it literally took him 5 minutes to install it, and then give us the $900.00 bill, because of their incompetent employee who first came out and said it was fine! So my husband and I tried contacting the company for some reimbursement which was an everlasting battle....and finally they offered a whopping $150.00 back for the cartridge (probably realizing they way overcharged for a 50.00 item), at which my husband questioned well that would be times 2, since we had two replaced, she said she would get back to us, at which there is still no credit back on our card weeks after, and we were never contacted back.
Regards,
[redacted]
We did speak to [redacted] yesterday as he mentions. We are sorry to hear he has different sentiments this morning about doing business with A.J. Perri.However, as we do have a 100% satisfaction guarantee, we will cancel the free furnace cleaning for fall and refund the service fee paid of...
We are sorry to hear of [redacted] discontent. We are attempting to contact her by phone to discuss as well.At the time of the service call, Friday February 13th,our technician informed [redacted] that the issue was a matter of manufacturerdefect and not the installation. Necessary...
replacement parts wereinstalled at no charge on Saturday Februray 14th.We do stand behind our installation with a 100% satisfactionguarantee and are confident to do so in this case as well.We would like to extend a 5 year maintenance agreement to [redacted] in order to inspect the systems pre-season to help find any problemsbefore each season begins.We look forward to hearing back.
Complaint: [redacted]
I am rejecting this response because: Received a reply from this awful company. They charged for 6 years of service and parts. I have never had a problem with a disposal and it's usually cheap enough to replace. THIS IS A RIPOF!
Regards,
[redacted]
Our number one goal for our customers is their satisfaction.Since notification of the original complaint our office has attempted to contact Ms. [redacted] on numerous occasions in order to schedule a return trip to her parent’s home to addressher concerns.Please note that the work contracted was done so with Mrs. [redacted]’s mother; the address where the work was performed is not that shown on the complaint but rather * [redacted].The plumber at the home reviewed the work suggested and detailed costs associated with that work seeking confirmation and approval from Mrs. [redacted] prior to beginning thework identified. Please reference Invoice # [redacted] indicating [redacted] White Rnd (toilet), [redacted] Faucet, [redacted] shower body and a pipe repair in the kitchen. A $200 deposit was paid at that time. Invoice # [redacted] is the final invoice for the work as completed and paid in full.In an effort to resolve the concerns with the new faucet being installed on a cracked sink (the cracks existed prior to our visits), we are willing to offer a new similar style sink.As it relates to the issue with the toilet, we would like to install an upgrade to a ‘power flush’ toilet.Both of these upgrades would be offered at no cost in an effort to satisfy the [redacted]s.The comment regarding the pipes – on February 20th our representative was out at the home in response to a “no water issue”; the technician discovered that the pipes were frozen due to the extreme temperatures. This is the only reference to pipes on file.Again, it is our goal to resolve these issues, but most importantly request the favor of a return phone call in order to do so. Ms. [redacted] can call us at [redacted] and ask for James H, Operations Manager, or Sara C, Customer Retention Manager.
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated October 27, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
Complaint: [redacted]
I am rejecting this response because: was told on July 20th that I would be receiving a credit and it would be charged back to the credit card I used. It has now been almost two weeks and I still have not received the credit.
Regards,
[redacted]
April 25, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated April...
16, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted to reach [redacted] via the phone number provided to gain a better understanding of the complaint towards achieving an amicable resolution. We look forward to working with [redacted] upon speaking with him. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Our installation manager, [redacted] has been in touch with [redacted]. We will issue a check in the amount of $1,870.00. [redacted] assured [redacted] that there will be no technical issues as a result of the up-sizing of the coil, and that we would...
address the air balancing/humidity issues while the coil was being replaced. We will re-submit the utility rebates when this is completed, with the revised coil number to achieve the desired 17.00 SEER/13.00 EER to get the $500 cool advantage rebate.[redacted] did not want the credit to be put toward the financing program in place, he wanted a check. [redacted] also did not want the work performed until the “cash was in hand”, so we will schedule said work when the check is received.
We are very sorry for the inconveniences which [redacted] has faced with her [redacted] equipment. Both A.J. Perri and [redacted] have been working toward a solution. The issues experienced are not a result of any error in the installation or the equipment, but rather the change...
in location of the unit; due to the damage from Sandy, the unit was moved from the basement to the garage where the unit is exposed to extreme temperatures in an unconditioned area. As a result, the condensate line is freezing creating issues. It has been suggested to enclose the unit within the garage area in order to provide additional/necessary insulation, however, [redacted] has refused this solution. Heat tape was installed on the trap which was freezing until the necessary part – OEM kit – could be ordered and received. Our technician was scheduled at the [redacted] residence on March 3rd to install the OEM freeze kit which is designed to help alleviate what has been identified as the problem.
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 22, 2016 regarding the above-referenced rejection. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mrs. [redacted] as early as today, January 4, 2017, and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]) [redacted].
Complaint: [redacted]
I am rejecting this response because:My husband filed a complaint under [redacted] for a situation dealing with AJ PERRI. I was going to add to the complaint but instead it to me to email this address to follow up on the situation. Upon purchasing a new home there was an issue with water pressure which the owner was going to get fixed. AJ perri came out and said it was fine and had no recommendations for any repairs. The day we moved in we had NO HOT WATER! We called AJ perri and the plumber said this was directly related to the no pressure issue it was a cartridge repair that should have been fixed when they first came out. So now, having no choice we had to have two cartridges replaced..costing $900.00. Come to find out from another plumber, this part has a lifetime guarantee and the company who makes the cartridge actually sent us out two new ones at no cost and stated any licensed plumber should have known that! (and anyhow, purchasing one outright is only $48.00) On top of it, it literally took him 5 minutes to install it, and then give us the $900.00 bill, because of their incompetent employee who first came out and said it was fine! So my husband and I tried contacting the company for some reimbursement which was an everlasting battle....and finally they offered a whopping $150.00 back for the cartridge (probably realizing they way overcharged for a 50.00 item), at which my husband questioned well that would be times 2, since we had two replaced, she said she would get back to us, at which there is still no credit back on our card weeks after, and we were never contacted back.
Regards,
[redacted]
We did speak to [redacted] yesterday as he mentions. We are sorry to hear he has different sentiments this morning about doing business with A.J. Perri.However, as we do have a 100% satisfaction guarantee, we will cancel the free furnace cleaning for fall and refund the service fee paid of...
$95.23.Thank you
We are sorry to hear of [redacted] discontent. We are attempting to contact her by phone to discuss as well.At the time of the service call, Friday February 13th,our technician informed [redacted] that the issue was a matter of manufacturerdefect and not the installation. Necessary...
replacement parts wereinstalled at no charge on Saturday Februray 14th.We do stand behind our installation with a 100% satisfactionguarantee and are confident to do so in this case as well.We would like to extend a 5 year maintenance agreement to [redacted] in order to inspect the systems pre-season to help find any problemsbefore each season begins.We look forward to hearing back.
Complaint: [redacted]
!
I am rejecting this response because: Received a reply from this awful company. They charged for 6 years of service and parts. I have never had a problem with a disposal and it's usually cheap enough to replace. THIS IS A RIPOF
Regards,
[redacted]
Our number one goal for our customers is their satisfaction.Since notification of the original complaint our office has attempted to contact Ms. [redacted] on numerous occasions in order to schedule a return trip to her parent’s home to addressher concerns.Please note that the work contracted was done so with Mrs. [redacted]’s mother; the address where the work was performed is not that shown on the complaint but rather * [redacted].The plumber at the home reviewed the work suggested and detailed costs associated with that work seeking confirmation and approval from Mrs. [redacted] prior to beginning thework identified. Please reference Invoice # [redacted] indicating [redacted] White Rnd (toilet), [redacted] Faucet, [redacted] shower body and a pipe repair in the kitchen. A $200 deposit was paid at that time. Invoice # [redacted] is the final invoice for the work as completed and paid in full.In an effort to resolve the concerns with the new faucet being installed on a cracked sink (the cracks existed prior to our visits), we are willing to offer a new similar style sink.As it relates to the issue with the toilet, we would like to install an upgrade to a ‘power flush’ toilet.Both of these upgrades would be offered at no cost in an effort to satisfy the [redacted]s.The comment regarding the pipes – on February 20th our representative was out at the home in response to a “no water issue”; the technician discovered that the pipes were frozen due to the extreme temperatures. This is the only reference to pipes on file.Again, it is our goal to resolve these issues, but most importantly request the favor of a return phone call in order to do so. Ms. [redacted] can call us at [redacted] and ask for James H, Operations Manager, or Sara C, Customer Retention Manager.
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated October 27, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the customer to...
gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]
Complaint: [redacted]
I am rejecting this response because: was told on July 20th that I would be receiving a credit and it would be charged back to the credit card I used. It has now been almost two weeks and I still have not received the credit.
Regards,
[redacted]
April 25, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated April...
16, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted to reach [redacted] via the phone number provided to gain a better understanding of the complaint towards achieving an amicable resolution. We look forward to working with [redacted] upon speaking with him. [redacted] prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact [redacted] at [redacted] Respectfully submitted, [redacted] Corporate Online Reputation Analyst
Our installation manager, [redacted] has been in touch with [redacted]. We will issue a check in the amount of $1,870.00. [redacted] assured [redacted] that there will be no technical issues as a result of the up-sizing of the coil, and that we would...
address the air balancing/humidity issues while the coil was being replaced. We will re-submit the utility rebates when this is completed, with the revised coil number to achieve the desired 17.00 SEER/13.00 EER to get the $500 cool advantage rebate.[redacted] did not want the credit to be put toward the financing program in place, he wanted a check. [redacted] also did not want the work performed until the “cash was in hand”, so we will schedule said work when the check is received.
We are very sorry for the inconveniences which [redacted] has faced with her [redacted] equipment. Both A.J. Perri and [redacted] have been working toward a solution. The issues experienced are not a result of any error in the installation or the equipment, but rather the change...
in location of the unit; due to the damage from Sandy, the unit was moved from the basement to the garage where the unit is exposed to extreme temperatures in an unconditioned area. As a result, the condensate line is freezing creating issues. It has been suggested to enclose the unit within the garage area in order to provide additional/necessary insulation, however, [redacted] has refused this solution. Heat tape was installed on the trap which was freezing until the necessary part – OEM kit – could be ordered and received. Our technician was scheduled at the [redacted] residence on March 3rd to install the OEM freeze kit which is designed to help alleviate what has been identified as the problem.
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated November 22, 2016 regarding the above-referenced rejection. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mrs. [redacted] as early as today, January 4, 2017, and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]) [redacted].