June 8, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email...
dated June 6, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted]. Respectfully submitted, [redacted] C[redacted] Corporate Online Reputation Analyst
Complaint: [redacted]
I am rejecting this response because I have received no communication from the business. Also, your records show an incorrect address for me & where the business was conducted. It is [redacted] [redacted] Your records show [redacted] [redacted] The business should have [redacted] as my contact info.I look forward to an amicable resolution of this case.
Regards,
[redacted]
Dear [redacted]. Please be advised that this complaint has been fixed. We are satisfied with the results.Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 7, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]
[redacted]A.J. Perri has received your email
dated November 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond. On December 2, 2015, we visited the
customer’s home to ensure that the correct equipment was installed and to
ensure that the equipment was operating properly. We have attempted to reach [redacted] via phone
and via email to further discuss our findings towards resolving her
concerns. We look forward to working
with her upon speaking to her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 26,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with...
Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
A representative from A. J. Perri, Inc contacted me by phone the day after filing the complaint with your office. The young lady was from the Customer Service Department and was most pleasant. She understood the nature of my complaint and agreed to honor 9 more annual maintenance service visits. I was completely satisfied with this agreement. I thank your office for you assistance in this matter.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated June 13, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have...
reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They were able to credit me back what I believed was acceptable payment. I would like to urge the Revdex.com to follow up on their pressure sales tactics and taking advantage of consumers. But otherwise I accept the resolution they presented to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am waiting for my insurance company to respond with a dollar amount so I know how much reimbursement I will receive from damages before the situation is "resolved".
Regards,
[redacted]
We were sorry to learn of [redacted] disappointment. We have been in touch with the customer directly... There is always an $89 trip charge that covers the technician to come out to the home in a fully stocked truck. The additional diagnostic charge was because it took longer...
to assess the problem.As A.J. Perri confidently stands behind our100% satisfaction guarantee [redacted] will be receiving a check in mail for the full amount of $136.96. Thank you
After speaking again with her parents to confirm their intentions, our office did contact [redacted] to address her concerns.Our representative reviewed all of our technician's findings regarding the current furnace as well as the numerous benefits and advantages of the new system.In a sign...
of good faith we offered [redacted] (on her parents' behalf) a 10 year maintenance plan on the system to match the warranty.We look forward to hearing back from [redacted] regarding her decision.Thank you
American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated January 23, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted communication with the customer and...
have not been able to make contact. We will continue our attempts to speak to the customer in order to gain a better understanding of the matter. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
June 1, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated May 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have made multiple attempts to reach Ms. [redacted] via phone at ([redacted] and via U.S. Postal Service mail to gain a better understanding of the complaint towards achieving an amicable resolution. We look forward to working with her upon speaking to her.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at ([redacted].Respectfully, Tracey HCorporate Customer Relations Manager
Complaint: [redacted]
I am rejecting this response because:We are responding to your email of June 8th stating that the case is closed. It is not. We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on going. The incident is not closed. If you have any further questions about this, please call or email us at:[redacted]
Regards,
[redacted]
We are very sorry for any confusion which may have been caused on our part. Upon review of the file, there were several jobs quoted of varied extent. However, for the work which was originally contracted, the total was $4039.25. To date, $1346.00 has been collected...
leaving a balance of $2693.25. There is unfinished work, preparing and closing the hole in basement, which A.J. Perri prefers to complete for the payment of the final balance due. However, if [redacted] is willing to release A.J. Perri from any future obligations and responsibilities, leaving the basement in its current condition and holding us harmless against any potential consequences, we will not seek any additional payment on the contract.We look forward to hearing back.Thank you
June 10, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated May 31, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted] Respectfully submitted, Jason C[redacted] Corporate Online Reputation Analyst
October 9, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] [redacted]A.J. Perri has received your email dated September 29, 2015, regarding the above-referenced complaint. Thank you for bringing this...
matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] [redacted] and have reached an amicable resolution with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted] [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
We are sorry to learn of [redacted] disappointment with her recent A.J. Perri service visit andestimate.We will refund the dollars paid for the visit: $50.83.Thank you
June 8, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email...
dated June 6, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted]. Respectfully submitted, [redacted] C[redacted] Corporate Online Reputation Analyst
Complaint: [redacted]
I am rejecting this response because I have received no communication from the business. Also, your records show an incorrect address for me & where the business was conducted. It is [redacted] [redacted] Your records show [redacted] [redacted] The business should have [redacted] as my contact info.I look forward to an amicable resolution of this case.
Regards,
[redacted]
Dear [redacted]. Please be advised that this complaint has been fixed. We are satisfied with the results.Thank you for your help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 7, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]
[redacted]A.J. Perri has received your email
dated November 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our
attention and allowing us the opportunity to respond. On December 2, 2015, we visited the
customer’s home to ensure that the correct equipment was installed and to
ensure that the equipment was operating properly. We have attempted to reach [redacted] via phone
and via email to further discuss our findings towards resolving her
concerns. We look forward to working
with her upon speaking to her.A.J. Perri prides itself on providing
premier customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
American Residential Services, LLC D/B/A A.J. Perri- Tinton Falls ("ARS") has received your email dated October 26,2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with...
Mrs. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
A representative from A. J. Perri, Inc contacted me by phone the day after filing the complaint with your office. The young lady was from the Customer Service Department and was most pleasant. She understood the nature of my complaint and agreed to honor 9 more annual maintenance service visits. I was completely satisfied with this agreement. I thank your office for you assistance in this matter.
Regards,
[redacted]
American Residential Services, LLC D/B/A A.J. Perri ("ARS") has received your email dated June 13, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have...
reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They were able to credit me back what I believed was acceptable payment. I would like to urge the Revdex.com to follow up on their pressure sales tactics and taking advantage of consumers. But otherwise I accept the resolution they presented to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am waiting for my insurance company to respond with a dollar amount so I know how much reimbursement I will receive from damages before the situation is "resolved".
Regards,
[redacted]
We were sorry to learn of [redacted] disappointment. We have been in touch with the customer directly... There is always an $89 trip charge that covers the technician to come out to the home in a fully stocked truck. The additional diagnostic charge was because it took longer...
to assess the problem.As A.J. Perri confidently stands behind our100% satisfaction guarantee [redacted] will be receiving a check in mail for the full amount of $136.96. Thank you
After speaking again with her parents to confirm their intentions, our office did contact [redacted] to address her concerns.Our representative reviewed all of our technician's findings regarding the current furnace as well as the numerous benefits and advantages of the new system.In a sign...
of good faith we offered [redacted] (on her parents' behalf) a 10 year maintenance plan on the system to match the warranty.We look forward to hearing back from [redacted] regarding her decision.Thank you
American Residential Services, LLC D/B/A A.J.Perri ("ARS") has received your email dated January 23, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have attempted communication with the customer and...
have not been able to make contact. We will continue our attempts to speak to the customer in order to gain a better understanding of the matter. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]
June 1, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated May 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have made multiple attempts to reach Ms. [redacted] via phone at ([redacted] and via U.S. Postal Service mail to gain a better understanding of the complaint towards achieving an amicable resolution. We look forward to working with her upon speaking to her.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at ([redacted].Respectfully, Tracey HCorporate Customer Relations Manager
Complaint: [redacted]
I am rejecting this response because:We are responding to your email of June 8th stating that the case is closed. It is not. We have heard from their corporate offices and in fact they sent you an email on June 10th stating that the matter is still on going. The incident is not closed. If you have any further questions about this, please call or email us at:[redacted]
Regards,
[redacted]
We are very sorry for any confusion which may have been caused on our part. Upon review of the file, there were several jobs quoted of varied extent. However, for the work which was originally contracted, the total was $4039.25. To date, $1346.00 has been collected...
leaving a balance of $2693.25. There is unfinished work, preparing and closing the hole in basement, which A.J. Perri prefers to complete for the payment of the final balance due. However, if [redacted] is willing to release A.J. Perri from any future obligations and responsibilities, leaving the basement in its current condition and holding us harmless against any potential consequences, we will not seek any additional payment on the contract.We look forward to hearing back.Thank you
June 10, 2016 Revdex.com serving New Jersey RE: Revdex.com ID# [redacted] [redacted] A.J. Perri has received your email dated May 31, 2016, regarding the above-referenced...
complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact Janice H[redacted] at [redacted] Respectfully submitted, Jason C[redacted] Corporate Online Reputation Analyst
October 9, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted] [redacted] [redacted]A.J. Perri has received your email dated September 29, 2015, regarding the above-referenced complaint. Thank you for bringing this...
matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] [redacted] and have reached an amicable resolution with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted] [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead
We are sorry to learn of [redacted] disappointment with her recent A.J. Perri service visit andestimate.We will refund the dollars paid for the visit: $50.83.Thank you