Safe Home Security, Inc.

Review: I had security service through [redacted] for at least 2 years. A representative of Safe Home contacted me by phone and stated that my account with [redacted] had been sold to Safe Home and that in order to continue with my security services I needed to sign a contract with Safe Home. I was told it would be the same quality service at an even cheaper price. I have had mortgages and student loan accounts that were sold, so I thought nothing of it. The associate came to my house and did something to my security unit inside the house. I now know he removed the chip that [redacted] had installed and put in his own in order for my alarm to contact his company and not [redacted]. I then signed the contracts and the associate left. Starting with [redacted], I had this service set up on automatic draft and fortunately for Safe Home, I am not (was not, am now) the person to monitor my banking activity. It just happens that a bank statement came recently and I glanced at it and the word security listed twice caught my attention. Long story short, I've been paying [redacted] and Safe Home for over 2 years. I signed the contract on false information. I was told this would be a seamless transaction and I didn't need to do anything with [redacted] or my bank. The way I see it, is Safe Home owes me $35.95 X 28 months = $1006.60. Not to mention cancelling my "contract" and never withdrawing another penny. I guarantee I will be watching my bank account like a hawk!P.S. - there is a very similar complaint to mine on 9-5-13, obviously this is part of this company's operation policy.Desired Settlement: Refund the money I have paid. $35.95 for 28 months = $1006.60cancel my contractdo NOT take anymore money out of my account

Business

Response:

I called our client yesterday and left a message regarding this account, I found a signed waiver and indemnity agreement on file, I am sending it to you as well.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was told information that was INCORRECT in order to sign the contract. Had I been told the truth, I would NOT have signed anything. I was told that my security company had sold my contract and to avoid service interruption I needed to fill out the appropriate paperwork. I have a copy of this as well but lies void contracts. Another payment has been taken out of my account, I am now asking for reimbursement in the amount of $1042.55

Sincerely,

Review: Lost my key fob for the home security system. Purchased 2 fobs for $200. Called to have them programmed. First appointment did not show due to tech problems at another site. Rescheduled and when the tech showed up he did not have the proper equipment to program the fobs. Rescheduled again and this time the tech never showed or called. Called the number for service 4 times since then with no return call to reschedule. They will not allow me to speak with a supervisor. I also pay a monthly fee to be monitored. I can't use the system the way it is meant to be used without a key fob. I have never been treated with such disrespect and bad service.Desired Settlement: Program the key fobs so I can use the home security system.

Business

Response:

[redacted]:

Review: My father, [redacted], signed a contract with this alarm company when he was ** years old...it was a 5 year contract. He was not able to make cognizant decisions. He died on [redacted]. Since that time I have been trying to cancel the rest of the contract payments. I have called 6 times. I have sent 3 letters. I have emailed at least 3 times with NO RESPONSE AT ALL. When I call the 800 number I am told that they will do nothing over the phone, and I must send a written request. Which I have done 6 times. NO RESPONSE.Desired Settlement: It is unconscionable that this company signed my ** year old father to a 5 year contract. And it is absolutely unacceptable, to get NO RESPONSE from this company other than bills and late fees and finance charges. I asked them to cancel in July 2015, upon the death of my father [redacted] on June 19. 2015, however they do not respond and they just keep sending bills.. I continue to get bills, so I am paying them the last $1372.94 to stop the bills andd late fees. BUT I WANT A REFUND OF $1,372.94. And an apology for NOT RESPONDING TO ALL MY LETTERS AND EMAILS.

Business

Response:

The payment received paid the contract in full and the account is now canceled.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I want my last payment refunded.

Review: In February I spoke to [redacted], an individual at the time worked for your company. I stated that I was wanting to cancel our service in order to take care of other financial obligations for my family. [redacted] then stated that she could not cancel over the phone our contract that was to run out at the end of June. She informed me that I would need to send in a written request for cancellation prior to the end of the contract; the end of June.For the last three months I have been recovering from a double knee surgery, which I had performed 3 days after speaking to [redacted], only having returned to work as of the beginning of June. Being a middle school principal, that is perhaps the most chaotic time of year as we have to complete and verify our testing of our students, along with the other end of year tasks that must be taken care of by state law.As soon as our school year closed out, I drafted a cancellation notice in order to uphold what was asked of my, and sent that notice on June 19; nearly two weeks before the deadline [redacted] had placed on me.Due to being misinformed by an employee at SHS, I have been automaticlly renewed for an additional 12 month contract, despite them having record of requesting cancellation in February.Desired Settlement: I would like to have the account cancelled immediately; they can keep the July payment that they have already drafted.

Business

Response:

IN RESPONSE TO THE COMPLAINT, WE RECORD ALL OUR CALLS. [redacted] INFORMED THE CUSTOMER THAT THE CANCEL LETTER MUST BE RECEIVED 60 DAYS PRIOR TO THE END OF THE

CONTRACT DATE. WE DO NOT ACCEPT VERBAL CANCELS. AFTER LISTENING TO THE CALL BY THE CUSTOMER WE WILL HOLD THE CUSTOMER TO THE ONE YEAR ROLL.

Review: In September of 2009 I signed a 3 year contract with an alarm company "Safeguard America" out of Orlando, Florida. I was rushed through signing the contract and explicitly told that after three years I would pay monthly and could then cancel but would have to pay fees if I canceled before the original three years only. I had the services for around 3 and a half years and I always paid my bill. Upon moving, we sent a letter canceling the service.About a month or so later, we began getting bills from Safe Home Security (I assume they own "Safeguard America") saying that my contract renewed automatically for three MORE years AFTER the first three years. The contract has some confusing language that the company points to saying that I owe them money, but the installer clearly explained that after three years I would go month-to-month and could cancel at any time. This is clear trickery and I am being threatened by the company (with damage to my credit) because I will not buy out an extra contract after I, in full good faith, fulfilled my original agreement.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I wish for this company to leave me alone and acknowledge that I owe them nothing. It is that simple.

Business

Response:

Business Response /* (1000, 5, 2013/08/02) */

Contact Name and Title: Douglas [redacted] VP

Contact Phone: XXX-XXX-XXXX,ext1629

Contact Email: [redacted]@safehomesecurityinc.com

Florida contracts written prior to June 2010 are subject to 1 year renewals if not cancelled in writing 60 days prior to the renewal date. This account is in a legal renewal and the funds are owed. As a matter of courtesy we will cancel the account. Please allow 30 days for the process to complete. Ignore any correspondence or invoices received prior to that time.

Review: Approximately 2 years ago I closed my Safe Home account because they had automatically renewed my account three years earlier with out my permission. I did not read the fine print the first time so I honored the contract. In 2012 when it was time to renew I submitted a letter (By FAX) and mail to Safe home Security cancelling my account two months before the due date They called and ask why I wanted to cancell and I told them what happen. They came back and said that they had not recieved my letter. After speaking to someone who said they were one of the presidents of the company they agreed. to cancell the Account. Today I looked on my credit report and the account was still open with a balance of 102.00 dollars. I called the collection dept and she showed that the account was just closed in Dec 2013. They then hung up on me when I tried to speak to someone else. I do not owe them anything. Please chewck into this.Desired Settlement: Correct credit report

Business

Response:

A request for credit repair for all adverse reporting, has been submitted. Please allow 30 days for the corrections to be reflected, on the credit report. The customer account notes were reviewed and it shows a call yesterday, 6/9 regarding the credit issue. It states by the representative, the call was disconnected. The call was dropped. No one hung up on the company's end.

Review: I terminated this contract within the expressed terms of the contract with explicit instructions that they no longer debit my checking account.They went ahead and debited my account and caused an overdraft on my account.I have attempted to call them but no one returns my calls.This is not professional business practice.Desired Settlement: I would like my money refunded and it should include the charges that I am being charged by my bank for the overdraft.

Business

Response:

THE CONTRACT TERMS ARE JANUARY-JANUARY. THE CUSTOMER ELECTED PAYMENTS BE TAKEN ELECTRONICALLY FROM HIS BANK ACCOUNT, MONTHLY . THE ACCOUNT WAS DEBITED IN JANUARY OF 2014, AS SCHEDULED. THE CUSTOMER DID NOT SPEAK WITH ANYONE AT SHS TO INSURE OR CONFIRM THIS WOULD NOT BE DONE. IT COULD NOT BE ASSUMED AND WAS THE CUSTOMERS RESPONSIBLITY THE FUNDS WERE IN THE BANK TO COVER THE PAYMENT. THE ACCOUNT WILL BE CANCELED, AS REQUESTED, AS OF FEBRUART 2014.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I contacted Safe Home Security on June 12, 2015 to inform them that I sold my home and wanted to cancel my account with them. I had established an account with them in 2007 with an agreement to maintain services for 36 months. This agreement was met on my end, so when I called to cancel, the account should have just been cancelled without further paperwork. I was instructed to mail in my HUD form to show that I sold my home, which I did on June 13, 2015. When I saw I was charged again for services in July, I contacted them to inform them that I had cancelled my service with them the month prior. They claimed to have never received my HUD form, so this time I emailed a copy of the HUD form to their cancellations department on July 8th again requesting my account be cancelled. Today, August 5, 2015 I noticed I was charged again for a service I had now cancelled twice. I again contacted them to request the account be cancelled and my money for the past 2 months be refunded. I was told by [redacted] (sales manager) ext [redacted] that they did not have a copy of the HUD I have previously mailed and then emailed. I emailed the form directly to him and he states he will "try" to get my 2 months payments refunded to me, but I must now call them again next week to confirm that they processed my cancellation request. I requested an email confirmation of my cancellation from him and he hesitated claiming he could try to do that, but he needed me to call back again next week to ensure they processed my request as they only do them once or twice a month.Desired Settlement: I want my previous 2 months payment totaling $79.98 refunded and my account cancelled.

Business

Response:

A REFUND IN THE AMOUNT OF $79.88, WILL BE ISSUED. PLEASE ALLOW UP TO 10 DAYS FOR RECEIPT. THE ACCOUNT HAS BEEN CANCELED

Review: April 2013, agreed to leave [redacted] security& go with Safe Home Security via salesman [redacted]. Was told that Safe would buy out contract with [redacted]. 12/23/14 security system quit working (had to stop power to the system because the alarm went off without reason every few minutes).12/29/14 phone message from Safe to call local service to arrange repair "call ###-###-####". I called this number, recording informs caller that you have reached [redacted] is not available. wow, this scam went full circle. So no repair service is available in my area, hmmmm. Safe has said they will end my contract, no money due. We will see. I will send a requested letter regarding my no longer interested in their services.Desired Settlement: Money promised to reimburse [redacted] contract. Billing stopped as of 12/29/14

Business

Response:

We have no customers with teh last name of [redacted] in the state of [redacted].

Consumer

Response:

On December 30, 2014 Safe Security did an electronic withdrawal in the amount of $45.16 from the checking account of [redacted]. If Safe Security is not taking that money, someone has stolen their identify to rob me of $45 on the 30th of each month beginning in April 2014.Safe Security better check their own security system, meanwhile I will do a stop.payment on any/all electronic withdrawals from their business.

Review: Previously had services with Safe Home Security Inc. The contract was cancelled in April, 2014. July 5, 2015 a fraudulent deduction of $794.50 was debited from my personal checking account. Per SHS representative, the account was confirmed cancelled but my personal information remained open/active. My question was WHY???Desired Settlement: I think this has happened before (to others) and the entire company need to be investigated thoroughly by an outside agency.

Business

Response:

The customer was charged in an internal billing error. The company understands how inconvenient this charge was, and was prepared to refund all money taken. The customer disputed the charges with their bank, so the company instead has closed the account before further billing issues occur.

Review: After many messages for the managers to call, no one returned my calls. I e-mailed the V.P. to complain & she ignored me.I wrote to President, ignored

We have called this company over 20 times to resolve a problem, but no one has followed up.

We left messages for Customer Service Manager, [redacted] over 5 times, but he hasn't called us back once.

We sent the Vice President, Ms. Lisa [redacted] an e-mail on Feb. 21st, asking her to reply within 48 hours, but nothing. We sent a letter to the Presiden, [redacted] Dave [redacted] and still nothing from him either.

We have a problem with our alarm system for over 8 weeks.

The Service Tech. was a "No Show" on Feb. 14th for the second time and no one had kept their promises and returned our calls from thisr company.

This is unacceptable. How can a company this size run properly with a customer service like this?

We are still without a working alarm system. Ever since their Service Tech. came out on Feb. 8th (after a "No Show" on Feb. 5th) and changed the battery, the system has gone mad.

We got this service for protection, but it is causing us nothing but headaches since we switched our alarm company from ADT.

Our alarm system was working fine when we were with ADT for over four years. We just had a baby plus we have 3 other small children and I go out of town often. I do not feel secure at all for my family without being able to use the alarm service.

We want our alarm system to be fixed completely. I had to take unnecessary days offs to meet with the Service Tech. who never showed up. We had to call, be on "holds" and repeat this nonsense to their operators over and over again, without any results. You can check our account history with this company to prove you that we are not making this up.

My wife disconnected the whole alarm system since it was making a false alarm sound over 30 times a day at once. Not suprisingly, noone still hasn't called to check if we're okay or not.Desired Settlement: A new alarm system and $2,500 in all the time we've lost being on the phone , being on "hold", repeating the same story to each operators again and again + All the day offs I had to take because the Tech was supposed to show up and never did.

Business

Response:

Business Response /* (1000, 5, 2013/04/08) */

The technician and our representatives have spoken to the customer and resolved this issue. We're having the technician go back out so fix/replace some other parts for the system. This case should be closed. Thanks.

Consumer Response /* (3000, 7, 2013/04/09) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

We have called in for over 8 service calls, Finally a technition showed up last week and worked on the system and told us it was repaired. The very next day, alarm started to go off again, and they told us new panel will be shipped. I have'n t rerceived the new panel yet. Our attorney have demanded certain amount of money from this company for damages (lost time and wages due to not technitions showing up 7 times), emotioal stress (many, many night of no sleep due to alarm going off in the middle of the night), and damages to our own alarm systems. The demand letter was sent to the president of the comapny along with other multiple letter to the vice- president. They have all been ignored.... not a single reply. We absolutely will not close this case until they have repaired our Alarm systems and have paid for the damages in full. A law suit is pending on this case if not completed.

Business Response /* (4000, 11, 2013/05/15) */

On 4/12/13 we completed a service ticket for service done at the residence of Mr. [redacted]. Our technician replaced the 2nd keypad, tested the system and everything was good. On 5/02/13 we completed a 2nd service ticket and marked it as job rescheduled. As a courtesy we credit Mr. [redacted]'s account for having to reset the appointment due to tech not able to cover that area. On the same day customer called to dispute the charges for the month of January because their system has never worked. Our rep indicated won't add another charge in the account. On 5/6/13 customer called again stating that alarm went crazy then is ok now. she requested service again to replace the 2nd keypad again. Our rep ordered a new DSC Panel 1832 from Tri-Ed to be shipped to the customer. A service called was scheduled for 5/14/13. Mr. [redacted] has not paid any monitoring to us since 1/17/2013 since he has only had issues, we have given him $200.06 credit to his account so far. We are trying our best to satisfy Mr. [redacted] in every way we can.

thanks,

Review: My mother has a health issue her name is [redacted] and she is one of your clients her account number is[redacted] and my name is [redacted] and I am her power of attorney and I wrote a letter on September 30th to cancel the contract with Safe Home Security because she was diagnosed with [redacted] in January 2014 and she is now living in a nursing home. She will never go home again because she is dying.

Safe Home Security responded back saying more or less they was sorry but her contract does not run out until July 19th 2017 and if she didn't wish to renew her account she could write a letter 60 days prior of that date so I am asking again to cancel the contract.

If you need confirmation of this the facility. Please call [redacted] (###-###-####)

Sincerely, [redacted] Power of AttorneyDesired Settlement: I would think in a case like this the company should show a little compassion when something this awful happens to someone especially when a family member is only trying to take care of of her personal finances and her business affairs without someone taking advantage of them when they can no longer talk,eat, chew or walk and has no quality of life.

Business

Response:

We will cancel the contract. Please allow 30 days for the process to complete. Ignore any correspondence received prior to that date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I stopped service last year, they have continued to take money via auto draft.

After 3 years of having service (which I never used) I moved out of my house, which turned into a rental property. They automatically tacked on another year of service because I did not tell them 60 days prior.

So the next year I sent out multiple letters 90 and before 60 days to insure I did not pay another year without living there..

Since then every month they charge my credit card. I call every month.. no one gets back to me! They are stealing my money!! I do not know what else to do.. I leave messages with no response. I am trying again today.

There are many months now that they have taken money from me. Please help!Desired Settlement: I want them to give me back the money they have stolen from me!!

account number: 235932

Business

Response:

Business Response /* (1000, 5, 2013/05/08) */

A refund has been sent in the amount of $98.97. This is for the three months that were accidentally billed beyond the expiration date; February, March, and April.

The account has been closed to avoid further drafts.

We have been unsuccessful trying to resolve system and billing problems with this company. After several phone conversations with a person named Annie and also the resolution manager Sal, we will not (at this point) be paying anymore to this company and will most likely seek legal advise.

Review: I signed up for Safe Home Security 10 yrs ago and when they came to repair something, they renewed my contract, made me sign renewal or would have charged me for repairs. I sent them a letter in Sept. 2012 to cancel my contract. They said they would keep it on file but have to cancel 60 days before sept when my contract renews. It is now sept 2014, they still wont cancell my contract, they could have applied the letter to 2013. I sent them another letter on Sept. 4, 2014 again to cancel my contract. Now they are saying they don't have anything on file from 2012, I have a copy of the letter they sent to me responded to my request. I had to pay my bank, [redacted], $30 to stop payment for a yr so Safe Home would stop getting paid. I called them again today and they will still not cancel my service. Their contracts are terrible, they just wont let you cancel. I am hoping they will not give me bad credit.Desired Settlement: END MY CONTRACT!!!

Business

Response:

This account has been canceled without penalty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have an issue with Safe Home Security regarding my renewal contract. I have been with this company since 2008 and they provide home security service. But since last May 2013 I am not getting any signal which means my home is not monitored. I called customer service several times about my issue but nothing has been done. I wanted to cancel my service but they said I cannot until my contract expires in September 20, 2014.When I called again on August 8, 2014 to cancel my service they said I cannot cancel the contract because I have to give 60 days written notice before September 20, 2014. They said as per the contract they can renew the contract without my permission. I do not understand how can they renew my contract without my permission and 60 day written notice. I have never seen business ethics like this before. I really need your help in resolving this issue.Desired Settlement: I would like to cancel my service.

Business

Response:

Customers contract expires at teh end of September 2014, please send in a cancel letter and pay through September. There is no automatic renewal in the State of Connecticut.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

Sincerely,

Review: WE WERE BILLED FOR REPAIR SERVICE THAT I WAS TOLD WAS FREE AND THEN IT TOOK SERVERAL CALLS TO GET A SERVICE PERSON AND WHEN HE FINALLY ARRIVE IT WAS 10 PM AND 2 DAYS LATER MY ALARM SYSTEM IS NOT WORKING AND I BEING TOLD TO FIX IT WILL REQUIRE MORE MONEY.Desired Settlement: I WOULD LIKE THEM TO NOT BILL ME OR REFUND MY FEE OF 89.00 AND ALSO I WOULD LIKE TO END MY CONTRACT WITH THIS COMPANY. I HAVE RECEIVED AWFUL CUSTOMER SERVICE AND NO LONGER WANT THIS ALARM COMPANY SERVICES.

Business

Response:

Upon contacting [redacted] we discussed that there would be

future charges for service, and parts being replaced because she does not have

a warranty to cover parts and labor. I offered to have her add a warranty at

this time for an additional $10.00 a month. With this service being added on

she would sign a new agreement keeping her end date the same, which is June 5th,

2016. I also explained that the warranty will allow us to replace the other

sensors she needs replaced so her security system will work correctly for her

again. [redacted] took my direct contact information ([redacted]) and said she will think

about it, and call me back.

Review: On 4/6/15 there was an unauthorized bank charge in the amount of $49.99 (amount was actually $84.98 which includes my monthly service charge). I proceeded to contact the company regarding the unauthorized charge and the customr service agent indicated that the charge was for a "service call" the month prior. I told the agent that I was never told that I would be charged a service fee nor did the "rude" technician ever tell me there would be a charge. The agent apologized for the inconvenience but said she could not refund my money or reverese the charge. I am asking for a refund at this time and have sent a letter to this company to cease all further service deductions as of my contract end date of 7/13/15 as I am very dissatisfied with this company and their service!!Desired Settlement: I would like Safe Home Security to refund my $49.99 for payment that was not authorized by me. I was never told by any of the representatives that I would be charged $49.99 for a service call or batter replacement.

Business

Response:

The company has contacted the customer, and the customer is open to working with myself, [redacted] (Co-Director of The Customer Care Dept.) to reach a solution that includes a rate decrease and up to 5 months of service for free for the inconvenience that they've experienced. If this is not possible, the company will put a $49.99 credit on the account, and it will cancel as of it's expiration date, July 13th, 2015.

Review: After my contract ended with Safe Home Security they continued to charge my credit card the monthly fees even though I sent a written letter advising them I no longer needed the services. When I called them to address the situation, they gave me an extremely difficult time and kept making every attempt not to handle my request. They forwarded my call to their retention department where the Sales Manager was relentless in his attempt to not address my concerns. They wouldn't reimburse me for the overcharges, and they would not confirm that my card would no longer be charged. After months of back and forth communication I finally got an email confirming that I would no longer be charged (no refund was made for overcharges), however I continued to get charged the monthly fees. I attempted to contact the Senior Account Manager to remedy this but he did not fix the issue. It is deplorable that a company should give a customer such a hard time to release them as a vendor AFTER the contract has expired and many clear attempts at not wanting to do business with them. And to continue charging the monthly service fees to my credit card after the contract has been terminated is totally unacceptable.Desired Settlement: I would like to be reimbursed for the overcharges dating back to when my contract ended and an apology letter from management. A customer should not have to beg and plead to cut their ties with a company. Their retention department was relentless at trying to keep me as a client. Their business practices should be reviewed by an outside entity.

Business

Response:

An agreement was initiated on June 24, 2011 for a period of 42 months. The expiration date is August 24, 2014 and a letter of cancellation has been received on time to cancel this agreement. The final payment has just been made and the account is scheduled to cancel for August of 2014. No further payments are due and the account has been closed with a zero balance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The contract was signed on February 28 2011 not in June 2011 as they stated. Also, after many attempted communications with the company, I finally received a letter from them in May 2014 stating that the contract was terminated as of May 2014 and that no more charges would be incurred, which they did not adhere to. I was charged again in June and July of this year.

Sincerely,

Business

Response:

This account has been canceled.

Review: I contacted Safe Home Security headquarters to schedule a repair on a component on my security system in September 2013. After three failed attempts, and no service available in my local area, I agreed to troubleshoot over the phone with a technician. This did not happen until November 2013. I had three failed attempts to have the service done by a technician and called Safe Home at least on four occasions about the faulty system. They did not care. They kept pushing the issue to different departments, promising that a technician would call to schedule a visit but that never happened. I then requested that my bill be prorated because of the lack of service provided and was told the supervisor would contact me with an answer within 24 hours. That never happened. I phoned headquarters and spoken to a customer service manager who reviewed my account notes and apologized but would not offer any changes to the bill and told me tough. Since Safe Home has not held up there end of this imaginary contract I requested to be freed from a misrepresented contract but was laughed at by the staff. He refused to identify himself further and transferred me to the escalation department which offered no solution. This is the worst company EVER. They lied about their rates, misrepresented their service and even pretended to be my original security system provider to gain a new customer. SHAMEFUL. As an active duty service member, I am completely ashamed to be sending a penny to these shady companies.Desired Settlement: I would like my contract cancelled. Period. They lied about service. Refused to fix the monitoring system for three months, and misrepresentied themselves to gain me as a client. Complete fraud. This company should be shut down and I am considering legal counsel from the military Jag office.

Business

Response:

We are in the process of setting up a service call with customer with a new service tech. I will leave messages with my name and ext, and will follow up until system and customer are 100% working . We will issue a three month credit and will follow up on the recorded calls to see who failed to offer world class customer service. [redacted] C.O.O. [redacted].