Safe Home Security, Inc.

Review: Service with Safe Home Security was canceled and charges continued on the account by never billed to me.

I called in 2013 to cancel the service we had with Safe Home Security on a house we owned. We no longer had possession of the home and canceled service. I asked the agent if there was anything else that needed to be done at the time of canceling the service, the agent responded with "no". In January I ran my credit report and noticed that there were two separate charges of $40 and $340 on my account and it showed the account as an adverse action. I initiated a dispute with the account reporting through the credit agency. At the completion of the dispute, it showed that the amount was still owed. However, when I closed the account in 2013, there were no outstanding balances owed on the account. I was told at the time of cancelation that the account would not be charged any further.

Over the weekend I ran my credit report again, yet again it showed the same information that it did in January. I called Safe Home Security today and was told that there is a balance of $900 on the account and that the account had never been verbally canceled. The agent then told me that I was never told that the account had been canceled and told me that he would not transfer me to his supervisor as his supervisor would tell me the same information. After demanding several times to speak with a manager or supervisor I was finally transferred to a gentleman named [redacted], at which time I had to leave a voicemail message for him.

We were never contacted by someone from a collections agency about the $900 balance. We never received any information in the mail or by phone from Safe Home Security. While the account was open with the company it was on auto-payment. When the service was canceled, the charges to my credit card/bank account ceased. The phone calls I ever received after the cancellation were requests to begin service with Safe Home Security again on another home/property. Contact or mailings never came from a collections agency for the amount of money is supposedly owed.

The account was for the property listed at [redacted].

We are not accepting the validity of this debt or ownership of this debt.Desired Settlement: The settlement I am seeking from the business is that my credit record is cleared of all adverse actions from Safe Home Security and its affiliates .

Business

Response:

We submitted a correction to the credit bureau's on 6/23. Please allow the credit agencies up to 30 days to reflect the update.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking with [redacted] with Safe Home Security she assured me that there was no balance owed, she stated that she would be submitting a correction to the credit agencies.

Sincerely,

Review: I have been trying unsuccessfully to repair my home residential security system with this company. I have a 3 year contract for monitoring security monitoring from July 2011. I was unaware that my wired fire alarm was disconnected during installation in 2011, so I had no fire monitoring for 2 years. When the technician came out for other repairs unrelated to above problem he discovered this issue. To resolve this they had me PAY for 2 wireless fire alarm sensors initially and I was supposed to get a refund for them, which I never did. The repairs the technician initially came out for, first appt. almost 7 months back to install 5 new wireless window sensors still has not been completed, only 2 have been installed and some of the wired sensors have been disconnected, so I do not have any security for my home which I am paying for because they have me on auto pay through my bank account each month.I have made numerous appointments for technician and no one shows up, I spoke to the technician by phone and he said he didn't have enough time to come because he had too many jobs. I keep making appointments to no avail. I have asked the company to AT LEAST COME AND GET MY WIRED SENSOR CONNECTED AND WORKING. BUT I AM STILL WAITING FOR SOMEONE TO COME AFTER 4 MISSED APPOINTMENTS.Desired Settlement: For the company to come and get my Security system working, whatever it takes at no cost to me because this was covered under the contract for 3 years, give me refund I am due for the fire alarms, and NOT miss anymore appointments. I have to take days off from work.

Business

Response:

We are servicing the Patel's on Monday 11-11-13, we are repairing alarm transmitters and smokes, crediting for fire protection down time, and refunding $398.00 for overpaid materials.

Thank you.

Review: I contacted Safe Home Security headquarters to schedule a repair on a component on my security system in September 2013. After three failed attempts, and no service available in my local area, I agreed to troubleshoot over the phone with a technician. This did not happen until November 2013. I had three failed attempts to have the service done by a technician and called Safe Home at least on four occasions about the faulty system. They did not care. They kept pushing the issue to different departments, promising that a technician would call to schedule a visit but that never happened. I then requested that my bill be prorated because of the lack of service provided and was told the supervisor would contact me with an answer within 24 hours. That never happened. I phoned headquarters and spoken to a customer service manager who reviewed my account notes and apologized but would not offer any changes to the bill and told me tough. Since Safe Home has not held up there end of this imaginary contract I requested to be freed from a misrepresented contract but was laughed at by the staff. He refused to identify himself further and transferred me to the escalation department which offered no solution. This is the worst company EVER. They lied about their rates, misrepresented their service and even pretended to be my original security system provider to gain a new customer. SHAMEFUL. As an active duty service member, I am completely ashamed to be sending a penny to these shady companies.Desired Settlement: I would like my contract cancelled. Period. They lied about service. Refused to fix the monitoring system for three months, and misrepresentied themselves to gain me as a client. Complete fraud. This company should be shut down and I am considering legal counsel from the military Jag office.

Business

Response:

We are in the process of setting up a service call with customer with a new service tech. I will leave messages with my name and ext, and will follow up until system and customer are 100% working . We will issue a three month credit and will follow up on the recorded calls to see who failed to offer world class customer service. [redacted] C.O.O. [redacted].

Review: My experience with this company has been terrible from the beginning. My only positive experience with this company was the day it was installed. The installer was excellent - beyond that point everything has been terrible! The service technician did not want to service my house, every time he came to the house he complained that it was a large house and the company did not allow him enough time to do a proper job. He was rude and unprofessional each and every time he came to the house.On two separate occasions he left my home stating that he had ordered a part that should arrive in approx. two weeks and that I should call and schedule another service date with customer service. The product never arrived and when I called customer service each time the customer service representative would argue that nothing was ordered. And the cycle repeated itself. When I finally received the part I called customer service and scheduled the install they set a date and time window. I took the day off work, and no one ever arrived. At the end of the time window, I called customer service and asked what happened They then said that the service guy was running late and lived too far away and he would not be able to show up. I rescheduled, and the same thing happened AGAIN!I followed all their protocol I jumped through all the service and repair hoops. And after months of daily/weekly phone calls with customer service it was finally resolved. Finally up and running my family is safe (I thought).Three months later Im at home and multiple fire alarms on all three floors of the house start going off. I run upstairs and get the baby from her nap.. I dont see any fire or smoke. I wait for about a minute for the monitoring company to come on the speaker Nothing. I call the customer service number for help. The customer service guy answers and says let me look at whats going on Wait, my computers are slow still waiting still waiting slow computers. For 2+ minutes I wait, all the while I am concerned that something is really burning. He finally says your house is fine no alarms are going off. I ask him repeatedly if he can hear the sirens he says yes, but they must not be safe home security alarms or they would be showing up on his computer. I go back inside the home and explain that all the equipment in the house is theirs and it must be their system. I asked him if he could please dispatch a fire truck to check it out, maybe its carbon monoxide I thought... He says no, hes not allowed - its not their equipment. So I hang up and call 911 myself. And it was their equipment, the firefighter who came helped me unplug their panel and shut off the alarm. I want out of this contract and the company refuses. Not only did I spent $$$$s of dollars on equipment for a large home, I am paying for a service that does NOT work, and customer service and technicians are all terrible, rude and unprofessional. I cannot wait for the next emergency to find out if this system will work properly. Every aspect in dealing with this company has been a serious display of poor service. I have called customer service, and they will not transfer me to a manager or supervisor and they will not call back. They say the only person who can terminate the contract is the CFO and they refuse to give me his/her contact info or email. And they state that the CFO will definitely not call me.Desired Settlement: Termination of contract.

Business

Response:

Reviewed situation with [redacted] the field mgr and set up conf call to review facts with [redacted]. We will be taking discipline on him due to a poor attitude with customer. Left message with customer with all of my contact information to call me back . I will also be trying back to give her [redacted] info and contact number if there are any issues in the future. [redacted].

Review: A service call was scheduled with no reprehensive showing up. When I called and questioned this I wanted to cancel services I was talked into rescheduling, which I did, again no one showed up. During this time my account was automatically renewed for an other 12 month period. I have already fulfilled my 36 month obligation. They state I was required to give 60 day notice, I tried and was assured they would show up and upon another missed appointment I tried to cancel they told me I know could not due to the fact in renewed automatically. I feel they were deceitful in the reason they knew if they rescheduled me I would miss the cancelation deadline. I would just like to end my services with this company with no further payments being taken from me.Desired Settlement: Cancelation of my services as of July 2014. No further payments to be taken from me.

Business

Response:

If the client wished for the account to expire, a cancellation letter is required 60 days prior to the anniversary date. On this customer's account, a cancellation letter would needed to have been received by April 10th, 2014. When a letter was not received, the account automatically renewed for a 12 month term as in accordance to the customer's agreement. The customer called in and requested a service call after the required date had passed. We apologize that we were unable to come to an agreement before the customer made an inquiry to the Revdex.com. However, we did offer to get the customer's service up and running, and credit for any and all downtime the customer had experienced. The customer declined the offer to service her. We would still like to service the customer if they would let us.

Review: After my contract ended with Safe Home Security they continued to charge my credit card the monthly fees even though I sent a written letter advising them I no longer needed the services. When I called them to address the situation, they gave me an extremely difficult time and kept making every attempt not to handle my request. They forwarded my call to their retention department where the Sales Manager was relentless in his attempt to not address my concerns. They wouldn't reimburse me for the overcharges, and they would not confirm that my card would no longer be charged. After months of back and forth communication I finally got an email confirming that I would no longer be charged (no refund was made for overcharges), however I continued to get charged the monthly fees. I attempted to contact the Senior Account Manager to remedy this but he did not fix the issue. It is deplorable that a company should give a customer such a hard time to release them as a vendor AFTER the contract has expired and many clear attempts at not wanting to do business with them. And to continue charging the monthly service fees to my credit card after the contract has been terminated is totally unacceptable.Desired Settlement: I would like to be reimbursed for the overcharges dating back to when my contract ended and an apology letter from management. A customer should not have to beg and plead to cut their ties with a company. Their retention department was relentless at trying to keep me as a client. Their business practices should be reviewed by an outside entity.

Business

Response:

An agreement was initiated on June 24, 2011 for a period of 42 months. The expiration date is August 24, 2014 and a letter of cancellation has been received on time to cancel this agreement. The final payment has just been made and the account is scheduled to cancel for August of 2014. No further payments are due and the account has been closed with a zero balance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The contract was signed on February 28 2011 not in June 2011 as they stated. Also, after many attempted communications with the company, I finally received a letter from them in May 2014 stating that the contract was terminated as of May 2014 and that no more charges would be incurred, which they did not adhere to. I was charged again in June and July of this year.

Sincerely,

Business

Response:

This account has been canceled.

Review: We signed up for security system though Safe Home Security. They came out and installed a system 8/2103 The system never worked properly and after 5 weeks of trying to get a tech out (all the while we have no monitoring because the system doesnt work) A tech finally comes after 3 no shows and attempts to get the system to work. It doesn't work we have no connection to the system . We went on for nearly 5 months of trying to get monitoring for our system Multiple times we tried to get techs out and when one finally would turn up they would try to get the connection to the monitoring , This NEVER WORKED. We continued to pay for monitoring when we were not monitored. We finally were put in touch with the president of the company andm he agreed to void our contract since they could not provide service for us. We supposidly was going to get refunded for the months we had no monitoring but we never did.

Now 2 years later ( 5 months ago) they are billing us again and trying to get 6 months pf previous billing. WE DO NOT HAVE THEIR MONITORING EQUIPTMENT NOR ANY CONNECTION TO THEIR MONITORING SERVICE. They are harrassing us and turning it over to collections. WE have not been with this company for over a year and a half this just cam out of the blue. We don't want to see other consumers swindled by this company.Desired Settlement: We want them to stop contacting us and stop billing us for service we don't have. We don't want a collection agency to be involvedand I refuse to pay to save my good credit to a company we have no service with

Business

Response:

The customers changed security company's, while in contract with SHS. Customer was given free monitoring and offered service, which was refused. A buyout of 890.83 is required to satisfy and close the account.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the alarm that was installed never worked. Despite the fact of multiple techs coming out we never had monitoring because the system never worked we had correspondence with the president of the company who said we would be refunded 3 months of service since we had no monitoring ( in which we never received that money ) and let us out if the contract since they could not provide service

This a happened feb 2013. We started to receive bills agsin June 2014 and ps if we were under contract that would of expired may 2014!! They are no trying to bill us late fees and monitoring to feb 2015. We don't have monitoring or their equipment. Nor have we since feb 2013!!

Review: I was approached by [redacted] ###-###-####.

He said he was with my alarm monitoring company and they were out replacing batteries that were going bad in our units. He had a technician come out but, it was easier to change the whole unit. The paperwork he left made me suspicious that I had been changed to a different company and that I had 3 days to cancel. I made copies of the paperwork he left me and sent them to [redacted]. By certified mail on Monday 9-15-2014 to cancel within the 3 days. I notified them to pick up their unit. They are now trying to bill me for service.Desired Settlement: 1. Pickup their equipment

2. Stop Billing me and comply with the 3 day notice to cancel.

Business

Response:

Complaint [redacted], was resolved and closed 12/17, before it was received. [redacted] Legal

Review: First. after 36 months of service . .contract was cancelled in writing, but ignored.

Safehome kept sending bills . . . I did contact cutomer service and was told I did not submit cancellation in time and contract was automatically extend so many more month(unknown how many, long time ago). was not able to convince any one from cuctomer service that we had cancelled within the time frame to do so and they had no record.

Second, I personally never signed contract with this company, nor did my husband. I never made one payment through check, debit, credit card or any other form of payment to Safehome.

There was a third party who signed the contract and made direct monthly payments from that parties bank account. when third party moved and closed account and bills started to come in my name.

Third . . . this is not the original company that provided initial services. services were transferred from another company that may or may not have gone out of business.

I recently did a check of my credit rating and was surprised to see a delinquency with this company.

I see on internet that there are many complaints for ignoring cancellations and continuing to charge customers.

I believe Safehome began to bill me because phone used for monitor service was in my name. [redacted]Desired Settlement: any charges dismissed and and removal from any delinquent complaints by Safehome on credit report agencies .

close account if still open.

Letter of adjustment as well, please

thanks.

Business

Response:

A credit repair request has been submitted to [redacted] and [redacted]. Please be advised SHS does not, nor ever had, an account with [redacted], so we are unable to report or remove anything with them. If it appears on that bureaus report, please dispute on line and we will advise it may be removed

Review: Safe Home Security is telling me I signed a 5 year contract with them when I didn't . I called several months ago to end my contract because I was no longer able to afford it. I been with them for over 36 months which is what my contract was for. My job circumstances has changed and I can no longer afford it . My contract was up a long time ago and so I called them to cancel. Then they informed me that I had signed a renewal Aug13 2014 . I did not sign a renewal and they will not cancel my contract. Poor customers service and bad business .Why would I renew a contract for 5 years when I cant afford it and also moving in two years. I just want them to end my service but it seems like they wont let me do that. That to me is bad business. I will never use this company again.Desired Settlement: I just want to cancel my service that's all. I did not renew any contract and the signature is not even mine. All this to cancel a service is ridiculous.

Business

Response:

The customer signed a 5 year renewal agreement in August of 2014. The customer claims this is "not their signature." The company uses an electronic program that is certified as a valid agreement called "Echo Sign," which the customer is asked to type and apply their signature. It is not their handwritten signature, but a validated type written signature.

On the customer's phone call from 2/9/2015, the customer states "I misunderstood when we talked about that [contract]. I was thinking I could call back and get that [contract] cancelled if I could no longer afford it, but I guess that's not the case." The customer was aware that they signed a new agreement, and acknowlaged such on that phone call, but is unhappy about the inability to close the account without paying it off.

The agreement is valid. The account will not be cancelled.

Review: On 4/6/15 there was an unauthorized bank charge in the amount of $49.99 (amount was actually $84.98 which includes my monthly service charge). I proceeded to contact the company regarding the unauthorized charge and the customr service agent indicated that the charge was for a "service call" the month prior. I told the agent that I was never told that I would be charged a service fee nor did the "rude" technician ever tell me there would be a charge. The agent apologized for the inconvenience but said she could not refund my money or reverese the charge. I am asking for a refund at this time and have sent a letter to this company to cease all further service deductions as of my contract end date of 7/13/15 as I am very dissatisfied with this company and their service!!Desired Settlement: I would like Safe Home Security to refund my $49.99 for payment that was not authorized by me. I was never told by any of the representatives that I would be charged $49.99 for a service call or batter replacement.

Business

Response:

The company has contacted the customer, and the customer is open to working with myself, [redacted] (Co-Director of The Customer Care Dept.) to reach a solution that includes a rate decrease and up to 5 months of service for free for the inconvenience that they've experienced. If this is not possible, the company will put a $49.99 credit on the account, and it will cancel as of it's expiration date, July 13th, 2015.

Review: WE WERE BILLED FOR REPAIR SERVICE THAT I WAS TOLD WAS FREE AND THEN IT TOOK SERVERAL CALLS TO GET A SERVICE PERSON AND WHEN HE FINALLY ARRIVE IT WAS 10 PM AND 2 DAYS LATER MY ALARM SYSTEM IS NOT WORKING AND I BEING TOLD TO FIX IT WILL REQUIRE MORE MONEY.Desired Settlement: I WOULD LIKE THEM TO NOT BILL ME OR REFUND MY FEE OF 89.00 AND ALSO I WOULD LIKE TO END MY CONTRACT WITH THIS COMPANY. I HAVE RECEIVED AWFUL CUSTOMER SERVICE AND NO LONGER WANT THIS ALARM COMPANY SERVICES.

Business

Response:

Upon contacting [redacted] we discussed that there would be

future charges for service, and parts being replaced because she does not have

a warranty to cover parts and labor. I offered to have her add a warranty at

this time for an additional $10.00 a month. With this service being added on

she would sign a new agreement keeping her end date the same, which is June 5th,

2016. I also explained that the warranty will allow us to replace the other

sensors she needs replaced so her security system will work correctly for her

again. [redacted] took my direct contact information ([redacted]) and said she will think

about it, and call me back.

Review: We have been with this security company since 2011. We started to have problems with the security system in 2014. Between my husband and I we tried calling to place a service call and they would tell us somebody will call you to let you know when the service guy would be out, we never got a call. This started in November of 2014. We continued to call, because we always had to bypass the alarm from securing our back door because it kept saying it was tampered with. This time I called and told them we have been calling them for months for service and nobody calls us back. This went on for about 3 - 4 months and on them months they were receiving the monthly payment. We have never been late since it was automatic withdrawed from our bank acct. Finally, a service man did come out which was in March and all he did was put a piece of paper in the sensor to the back door, we no longer had to bypass the alarm to the back door. It worked for only a week or two then we had to bypass it again. Started calling the Safe home security again, and again had to wait until a service man called well they never called. This went on for another 4 weeks and when my husband called them again who ever the lady was in customer service started to have an attitude with my husband so he told her you guys were taking the payment from my account for several months even though you never placed my service call well how would you like it if I stopped you from taking payments from my account. We also tried to cancel them for home security and they kept telling us we couldn't until 07/2016. We never got a service man to service it so we stopped them from taking the payments. For the months of July and August Safe home security was not securing our home and the alarm would go off and they would check through the security panel to make sure everything was okay. In August, we received mail from safe home security saying we owed over $200.00 dollars, then on 09/15/15 we received another letter saying we owed $446.16.Desired Settlement: We shouldn't have been charged the $446.16 since they stopped securing our home and they also didn't want to replace anything to make it work right. My husband paid the $446.16 to stop Ms V** from harassing, but she should have stayed with the first amount of charging the $200.00 instead of changing it weeks later to $446.16. I am hoping for them to refund the amount of $446.16 and to cancel the contract. I think this business should not be allowed to provide any security service.

Business

Response:

The customer willfully paid the buyout due to cancel the contract. It is not going to be refunded. Service is always available by calling teh 800 number and scheduling a technician visit. This is entirely the customers responsibility to schedule. The account has been sent to our cancellation department and no further obligation is due of either party.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] We had been trying to place a service call for weeks. When they finally came out the first time after a month or so of my husband and I calling them all the service tech did was putting a piece of paper in the sensor of the alarm to the back door, really? You call that a service call, that company needs to be shut down for abiding to their service agreement. I see according to the Revdex.com report there have been other complaints on this business, That should tell you that this business is nothing but a business that likes to take people's money for a service that they cannot abide to. I know and everybody will know how this home security company is not one you can rely on and will make sure everybody knows of it. They need to be shut down completely. They only like to harass for payments when they don't service their own system, they want the easy way out from replacing what is needed but yet want to make sure get their monthly payment.

Business

Response:

The customer signed the work order stating that the system was working in a satisfactory manner when the tech was at the home. Again sending another tech out would have been a solution. Simply not paying is not an acceptable resolution. We are not refunding a payment that was due and willfully paid to satisfy an obligation.

Terrible service. In one year I have at least 10 separate significant issues with the alarm system.
Customer service is extremelly rude

This company abuses and commits fraud on the elderly. In my opinion this company violates the Fair Debt Collection Practices Act, commits wire fraud and abuses the elderly. They harass those they violate repeatedly. Would not recommend any dealings with this company.

We had used Safe Home Security without complaint for a couple years before we had to make some changes to our account. Six months of broken promises, billing for services not requested, lack of response to phone messages, back-dated correspondence and threats to report delinquency to a credit bureau if we don't pay three months in advance are among the many frustrations we have with this company. This is the most inept company I have ever had the displeasure of being contracted with.

Our systems continues to beep and we have to reset several times during the month. We all them, scheduled service and they did not show 2 times. We decided to cancel the service and they said we needed to fax a letter, we faxed it and 3 months latter they still are charging our credit card. We called them several times, they always say they are going to check the file and call us back but they do not call.

Safe Home Security continues to bill us for monitoring even though we have a letter from them dated October 15, 2014 that we canceled our account. We sent them a certified letter in early October because our neighbor had trouble canceling with them earlier in the year. I have contacted them after every billing. First it was it just takes a couple of months to get out of the billing cycle to last month - "you have a contract with us". We have never had a contract! She said she would check and get back with us. We just received a bill with a threat that it will go to the credit bureaus! They are bullies and scam artists. We will be contacting an attorney.

They make you sign a contract, twisting their words and making it sound like you are getting a great deal by giving you 6 months of free service but extending your contract much longer. I have been paying 49.99 since 2013 and my service ends nov28th 2016. Other companies offer same service for 29.99, they are theifs and deserve to be in court. I did not shop around and that is my fault, but why is a company like this allowed to make customers overpay for this service to be in the business with huge contracts when families are struggling you cant break the contract. This is absurd. Demanding CLASS ACTION LAWSUIT please.

Review: I tried to cancel contract, they stated that they needed was a letter stating so. Letter was sent. They have continued to bill me.

Contract was signed in 2008/2009. I decided to cancel the service with 4 or 5 months left on the contract. They stated that they had to have a letter from me stating so. Letter was sent. They turned off our system, how ever they continued to bill me for the service. we have talked to numerous people from this company and everyone gives us a different story. They are now telling me that the letter had to be certified to stop the billing. How is it that the letter that was sent stopped the service but couldn't stop the billing? They are telling me now that I owe them over $2,000.00. They are saying that the contract that I signed was a rollover contract and that after 2yrs. it automatically renewed. No one ever told me this. But in actualality, it doesn't matter because I sent a letter to stop the service. Everytime I have contacted them or they have contacted me they have been very rude to both my husband and I, we have been hung up on numerous times. They are not willing to work with us to get this resolved. I have offered to pay the balance of what we owed remaing on the contract, however they do not want to do this unless we renew the contract. We have asked them to come and remove the system. We do not want to renew, we were unhppy with the service that we received, hence why the letter was sent to cancel the contract. I feel like we are being bullied by this companies employees. They have threatened to report this on my credit. They have even went as far as calling our family members and telling them that we owed all this money and wouldn't pay them. At one point we tried to work out a payment plan and told them we couldn't come up with a lump sum of money all at once. They procceded to tell my husband how sorry I was for being out of work to have my child. And asked him why he would stay married to someone who wouldn't work. They have left nasty messages on my voicemail and on our answering machine. Desired Settlement: I am willing to make payments on the amount that was owed to pay for the remaning balance of the initial contract, it was for 4 or 5 months. I am not willing to pay for the finance charges that were accured nor am I willing to pay for the portion of the contract that was rolled over. I would like for them to come and pick up the system. I am not willing to renew a contract with them. I would like for this to be removed from my credit if it has been placed there. (They have threatened this numerous times, even though this account has been in question for a long while).

Business

Response:

Business Response /* (1000, 8, 2013/07/24) */

The customer and I have benn in contact via email. Ms [redacted] has indicated she would like to resolve this account. My last email was to request a settlement offer she would like to make to resolve this matter.

Consumer Response /* (3000, 11, 2013/08/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

THERE HAS NOT BEEN A SETTLEMENT AGGREED ON.

The company contacted me via email. They requested a settlement offer. I sent a proposed offer (the same offer stated in this complaint). The only response that I received was to respond to this complaint. They have not stated anything regarding a settlement. This is the kind of thing that I have dealt with this entire time. (WE HAVE BEEN IN CONTACT VIA EMAIL- I HAVE THE RECORDS)

Consumer Response /* (-5, 13, 2013/08/02) */

I have spoken with [redacted] again. We have reached a settlement as of 8/2/2013.

We agree as follows:

$399.99 plus $20.00 for a service fee.

I will pay $50.00 a month (more if possible) until the amount is paid in full