Safe Home Security, Inc.

Review: We have been with this security company since 2011. We started to have problems with the security system in 2014. Between my husband and I we tried calling to place a service call and they would tell us somebody will call you to let you know when the service guy would be out, we never got a call. This started in November of 2014. We continued to call, because we always had to bypass the alarm from securing our back door because it kept saying it was tampered with. This time I called and told them we have been calling them for months for service and nobody calls us back. This went on for about 3 - 4 months and on them months they were receiving the monthly payment. We have never been late since it was automatic withdrawed from our bank acct. Finally, a service man did come out which was in March and all he did was put a piece of paper in the sensor to the back door, we no longer had to bypass the alarm to the back door. It worked for only a week or two then we had to bypass it again. Started calling the Safe home security again, and again had to wait until a service man called well they never called. This went on for another 4 weeks and when my husband called them again who ever the lady was in customer service started to have an attitude with my husband so he told her you guys were taking the payment from my account for several months even though you never placed my service call well how would you like it if I stopped you from taking payments from my account. We also tried to cancel them for home security and they kept telling us we couldn't until 07/2016. We never got a service man to service it so we stopped them from taking the payments. For the months of July and August Safe home security was not securing our home and the alarm would go off and they would check through the security panel to make sure everything was okay. In August, we received mail from safe home security saying we owed over $200.00 dollars, then on 09/15/15 we received another letter saying we owed $446.16.Desired Settlement: We shouldn't have been charged the $446.16 since they stopped securing our home and they also didn't want to replace anything to make it work right. My husband paid the $446.16 to stop Ms V** from harassing, but she should have stayed with the first amount of charging the $200.00 instead of changing it weeks later to $446.16. I am hoping for them to refund the amount of $446.16 and to cancel the contract. I think this business should not be allowed to provide any security service.

Business

Response:

The customer willfully paid the buyout due to cancel the contract. It is not going to be refunded. Service is always available by calling teh 800 number and scheduling a technician visit. This is entirely the customers responsibility to schedule. The account has been sent to our cancellation department and no further obligation is due of either party.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] We had been trying to place a service call for weeks. When they finally came out the first time after a month or so of my husband and I calling them all the service tech did was putting a piece of paper in the sensor of the alarm to the back door, really? You call that a service call, that company needs to be shut down for abiding to their service agreement. I see according to the Revdex.com report there have been other complaints on this business, That should tell you that this business is nothing but a business that likes to take people's money for a service that they cannot abide to. I know and everybody will know how this home security company is not one you can rely on and will make sure everybody knows of it. They need to be shut down completely. They only like to harass for payments when they don't service their own system, they want the easy way out from replacing what is needed but yet want to make sure get their monthly payment.

Business

Response:

The customer signed the work order stating that the system was working in a satisfactory manner when the tech was at the home. Again sending another tech out would have been a solution. Simply not paying is not an acceptable resolution. We are not refunding a payment that was due and willfully paid to satisfy an obligation.

Review: I have been trying unsuccessfully to repair my home residential security system with this company. I have a 3 year contract for monitoring security monitoring from July 2011. I was unaware that my wired fire alarm was disconnected during installation in 2011, so I had no fire monitoring for 2 years. When the technician came out for other repairs unrelated to above problem he discovered this issue. To resolve this they had me PAY for 2 wireless fire alarm sensors initially and I was supposed to get a refund for them, which I never did. The repairs the technician initially came out for, first appt. almost 7 months back to install 5 new wireless window sensors still has not been completed, only 2 have been installed and some of the wired sensors have been disconnected, so I do not have any security for my home which I am paying for because they have me on auto pay through my bank account each month.I have made numerous appointments for technician and no one shows up, I spoke to the technician by phone and he said he didn't have enough time to come because he had too many jobs. I keep making appointments to no avail. I have asked the company to AT LEAST COME AND GET MY WIRED SENSOR CONNECTED AND WORKING. BUT I AM STILL WAITING FOR SOMEONE TO COME AFTER 4 MISSED APPOINTMENTS.Desired Settlement: For the company to come and get my Security system working, whatever it takes at no cost to me because this was covered under the contract for 3 years, give me refund I am due for the fire alarms, and NOT miss anymore appointments. I have to take days off from work.

Business

Response:

We are servicing the Patel's on Monday 11-11-13, we are repairing alarm transmitters and smokes, crediting for fire protection down time, and refunding $398.00 for overpaid materials.

Thank you.

Review: A service call was scheduled with no reprehensive showing up. When I called and questioned this I wanted to cancel services I was talked into rescheduling, which I did, again no one showed up. During this time my account was automatically renewed for an other 12 month period. I have already fulfilled my 36 month obligation. They state I was required to give 60 day notice, I tried and was assured they would show up and upon another missed appointment I tried to cancel they told me I know could not due to the fact in renewed automatically. I feel they were deceitful in the reason they knew if they rescheduled me I would miss the cancelation deadline. I would just like to end my services with this company with no further payments being taken from me.Desired Settlement: Cancelation of my services as of July 2014. No further payments to be taken from me.

Business

Response:

If the client wished for the account to expire, a cancellation letter is required 60 days prior to the anniversary date. On this customer's account, a cancellation letter would needed to have been received by April 10th, 2014. When a letter was not received, the account automatically renewed for a 12 month term as in accordance to the customer's agreement. The customer called in and requested a service call after the required date had passed. We apologize that we were unable to come to an agreement before the customer made an inquiry to the Revdex.com. However, we did offer to get the customer's service up and running, and credit for any and all downtime the customer had experienced. The customer declined the offer to service her. We would still like to service the customer if they would let us.

Review: Service with Safe Home Security was canceled and charges continued on the account by never billed to me.

I called in 2013 to cancel the service we had with Safe Home Security on a house we owned. We no longer had possession of the home and canceled service. I asked the agent if there was anything else that needed to be done at the time of canceling the service, the agent responded with "no". In January I ran my credit report and noticed that there were two separate charges of $40 and $340 on my account and it showed the account as an adverse action. I initiated a dispute with the account reporting through the credit agency. At the completion of the dispute, it showed that the amount was still owed. However, when I closed the account in 2013, there were no outstanding balances owed on the account. I was told at the time of cancelation that the account would not be charged any further.

Over the weekend I ran my credit report again, yet again it showed the same information that it did in January. I called Safe Home Security today and was told that there is a balance of $900 on the account and that the account had never been verbally canceled. The agent then told me that I was never told that the account had been canceled and told me that he would not transfer me to his supervisor as his supervisor would tell me the same information. After demanding several times to speak with a manager or supervisor I was finally transferred to a gentleman named [redacted], at which time I had to leave a voicemail message for him.

We were never contacted by someone from a collections agency about the $900 balance. We never received any information in the mail or by phone from Safe Home Security. While the account was open with the company it was on auto-payment. When the service was canceled, the charges to my credit card/bank account ceased. The phone calls I ever received after the cancellation were requests to begin service with Safe Home Security again on another home/property. Contact or mailings never came from a collections agency for the amount of money is supposedly owed.

The account was for the property listed at [redacted].

We are not accepting the validity of this debt or ownership of this debt.Desired Settlement: The settlement I am seeking from the business is that my credit record is cleared of all adverse actions from Safe Home Security and its affiliates .

Business

Response:

We submitted a correction to the credit bureau's on 6/23. Please allow the credit agencies up to 30 days to reflect the update.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking with [redacted] with Safe Home Security she assured me that there was no balance owed, she stated that she would be submitting a correction to the credit agencies.

Sincerely,

Review: Contract automatically renewed for 36 months but salesperson did not explain this. I am trying to cancel but cannot.

I have just spent the last 30 minutes looking at 600+ complaints online and could not be more upset with this company and their tactics. I signed a 36 month agreement in 2007 and was never told that it automatically renewed for another 36 months. That being said, they've contacted me numerous times over the past few years to "renew my contract" which is terminology that their sales people used. Please help me understand why you are calling me to renew if in fact I am still under contract? Any other service company who is calling to renew is doing so because you are no longer under contract so as a consumer I was lead to believe that I am not under contract. I've now been paying for the service for over 6 years and want to cancel my service. I called today and spoke with a "supervisor" who just talked about the verbiage on the contract and apologized as I had not spoken with her in the past and that they should have better explained that I was still under contract when they were trying to renew me. I've had numerous other problems with them in the past billing me for items that I had paid for and they obviously have a terrible problem with this occurring. I've paid them for 6 years and all I want to do is cancel as I had no realization that I was still under contract due to the "automatic renewal" and it looks like even when people do cancel that the company does not follow through. Shut these people down!Desired Settlement: cancel service with no penalty- I've paid for 6 years and want to cancel

Business

Response:

Business Response /* (1000, 5, 2013/08/05) */

Contact Name and Title: [redacted] CS Mgr

Contact Phone: XXXX-XXX-XXXX x1132

Contact Email: [redacted]@safehomesecurityinc.com

After our conversation on Friday we have decided to cancel your account. As agreed to I will contact you when the xxlation has taken place. Thank you for your email regarding thematter and that you pull back the Revdex.com complaint.

Review: Safe Home Security is telling me I signed a 5 year contract with them when I didn't . I called several months ago to end my contract because I was no longer able to afford it. I been with them for over 36 months which is what my contract was for. My job circumstances has changed and I can no longer afford it . My contract was up a long time ago and so I called them to cancel. Then they informed me that I had signed a renewal Aug13 2014 . I did not sign a renewal and they will not cancel my contract. Poor customers service and bad business .Why would I renew a contract for 5 years when I cant afford it and also moving in two years. I just want them to end my service but it seems like they wont let me do that. That to me is bad business. I will never use this company again.Desired Settlement: I just want to cancel my service that's all. I did not renew any contract and the signature is not even mine. All this to cancel a service is ridiculous.

Business

Response:

The customer signed a 5 year renewal agreement in August of 2014. The customer claims this is "not their signature." The company uses an electronic program that is certified as a valid agreement called "Echo Sign," which the customer is asked to type and apply their signature. It is not their handwritten signature, but a validated type written signature.

On the customer's phone call from 2/9/2015, the customer states "I misunderstood when we talked about that [contract]. I was thinking I could call back and get that [contract] cancelled if I could no longer afford it, but I guess that's not the case." The customer was aware that they signed a new agreement, and acknowlaged such on that phone call, but is unhappy about the inability to close the account without paying it off.

The agreement is valid. The account will not be cancelled.

Review: This company continues to ignore my requests to close my account, and not bill me for services they are no longer providing, and I am not using. I previously lived in East Hampton CT. In December 2012, I sold my home. 10 days BEFORE we moved, I sent information to Safe Home Security to prove this happened. They told me my account would be closed. On March 1st, I received a bill for the coming year's service. When I called them to complain, they said they would take care of it, and notify me in writing of this fact. They have not done so. This is how the company has operated for years. They were sued in 2007 for just this type of behavior, yet it continues. This is an egregious abuse of ethics and good business practices. I am out of resources to handle this, and I need the Revdex.com's help.

Product_Or_Service: Alarm Monitoring Services

Order_Number: the Invoice number i

Account_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I want my account closed, I want written confirmation that I am not being billed, and I don't want any adverse action reported on my credit for refusal to pay. I am not using their services any longer. But I know, if I don't pay the outstanding bill, they will report it to the credit agencies, even though they are the ones billing me erroneously.I also believe they should be prohibited from operating in the state of CT any longer. The are in violation of the 2007 lawsuit as published.

Business

Response:

Business Response /* (1000, 5, 2013/03/19) */

THE BILLS ARE BILLED IN BULK, COMPUTER GENERATED TWICE A MONTH. MR [redacted] ACCOUNT WAS BILLED 2/25 BEFORE THE ACCOUNT HAD GONE THROUGH THE CANCELLATION PROCESS. THE ACCOUNT WAS CANCELED PER HIS REQUEST ON 3/6/13. wE APOLOGIZE FOR ANY MISUNDERSTANDING OR INCONVENIENCE.

Review: First. after 36 months of service . .contract was cancelled in writing, but ignored.

Safehome kept sending bills . . . I did contact cutomer service and was told I did not submit cancellation in time and contract was automatically extend so many more month(unknown how many, long time ago). was not able to convince any one from cuctomer service that we had cancelled within the time frame to do so and they had no record.

Second, I personally never signed contract with this company, nor did my husband. I never made one payment through check, debit, credit card or any other form of payment to Safehome.

There was a third party who signed the contract and made direct monthly payments from that parties bank account. when third party moved and closed account and bills started to come in my name.

Third . . . this is not the original company that provided initial services. services were transferred from another company that may or may not have gone out of business.

I recently did a check of my credit rating and was surprised to see a delinquency with this company.

I see on internet that there are many complaints for ignoring cancellations and continuing to charge customers.

I believe Safehome began to bill me because phone used for monitor service was in my name. [redacted]Desired Settlement: any charges dismissed and and removal from any delinquent complaints by Safehome on credit report agencies .

close account if still open.

Letter of adjustment as well, please

thanks.

Business

Response:

A credit repair request has been submitted to [redacted] and [redacted]. Please be advised SHS does not, nor ever had, an account with [redacted], so we are unable to report or remove anything with them. If it appears on that bureaus report, please dispute on line and we will advise it may be removed

Review: I was approached by [redacted] ###-###-####.

He said he was with my alarm monitoring company and they were out replacing batteries that were going bad in our units. He had a technician come out but, it was easier to change the whole unit. The paperwork he left made me suspicious that I had been changed to a different company and that I had 3 days to cancel. I made copies of the paperwork he left me and sent them to [redacted]. By certified mail on Monday 9-15-2014 to cancel within the 3 days. I notified them to pick up their unit. They are now trying to bill me for service.Desired Settlement: 1. Pickup their equipment

2. Stop Billing me and comply with the 3 day notice to cancel.

Business

Response:

Complaint [redacted], was resolved and closed 12/17, before it was received. [redacted] Legal

I signed up for security service over a year ago from Safe Home Security. I pay $34.99 a month for the service. I had an alarm, and no one at Safe Home called me or responded when I called them. In fact, their phone was disconnected. I emailed them, and got no response. My code number failed to register and the alarm went off for five minutes.

Review: My experience with this company has been terrible from the beginning. My only positive experience with this company was the day it was installed. The installer was excellent - beyond that point everything has been terrible! The service technician did not want to service my house, every time he came to the house he complained that it was a large house and the company did not allow him enough time to do a proper job. He was rude and unprofessional each and every time he came to the house.On two separate occasions he left my home stating that he had ordered a part that should arrive in approx. two weeks and that I should call and schedule another service date with customer service. The product never arrived and when I called customer service each time the customer service representative would argue that nothing was ordered. And the cycle repeated itself. When I finally received the part I called customer service and scheduled the install they set a date and time window. I took the day off work, and no one ever arrived. At the end of the time window, I called customer service and asked what happened They then said that the service guy was running late and lived too far away and he would not be able to show up. I rescheduled, and the same thing happened AGAIN!I followed all their protocol I jumped through all the service and repair hoops. And after months of daily/weekly phone calls with customer service it was finally resolved. Finally up and running my family is safe (I thought).Three months later Im at home and multiple fire alarms on all three floors of the house start going off. I run upstairs and get the baby from her nap.. I dont see any fire or smoke. I wait for about a minute for the monitoring company to come on the speaker Nothing. I call the customer service number for help. The customer service guy answers and says let me look at whats going on Wait, my computers are slow still waiting still waiting slow computers. For 2+ minutes I wait, all the while I am concerned that something is really burning. He finally says your house is fine no alarms are going off. I ask him repeatedly if he can hear the sirens he says yes, but they must not be safe home security alarms or they would be showing up on his computer. I go back inside the home and explain that all the equipment in the house is theirs and it must be their system. I asked him if he could please dispatch a fire truck to check it out, maybe its carbon monoxide I thought... He says no, hes not allowed - its not their equipment. So I hang up and call 911 myself. And it was their equipment, the firefighter who came helped me unplug their panel and shut off the alarm. I want out of this contract and the company refuses. Not only did I spent $$$$s of dollars on equipment for a large home, I am paying for a service that does NOT work, and customer service and technicians are all terrible, rude and unprofessional. I cannot wait for the next emergency to find out if this system will work properly. Every aspect in dealing with this company has been a serious display of poor service. I have called customer service, and they will not transfer me to a manager or supervisor and they will not call back. They say the only person who can terminate the contract is the CFO and they refuse to give me his/her contact info or email. And they state that the CFO will definitely not call me.Desired Settlement: Termination of contract.

Business

Response:

Reviewed situation with [redacted] the field mgr and set up conf call to review facts with [redacted]. We will be taking discipline on him due to a poor attitude with customer. Left message with customer with all of my contact information to call me back . I will also be trying back to give her [redacted] info and contact number if there are any issues in the future. [redacted].

Literally impossible to cancel...I waited them out a year for a cancellation only to be told there was still another year on the contract. This is criminal.

Review: We signed up for security system though Safe Home Security. They came out and installed a system 8/2103 The system never worked properly and after 5 weeks of trying to get a tech out (all the while we have no monitoring because the system doesnt work) A tech finally comes after 3 no shows and attempts to get the system to work. It doesn't work we have no connection to the system . We went on for nearly 5 months of trying to get monitoring for our system Multiple times we tried to get techs out and when one finally would turn up they would try to get the connection to the monitoring , This NEVER WORKED. We continued to pay for monitoring when we were not monitored. We finally were put in touch with the president of the company andm he agreed to void our contract since they could not provide service for us. We supposidly was going to get refunded for the months we had no monitoring but we never did.

Now 2 years later ( 5 months ago) they are billing us again and trying to get 6 months pf previous billing. WE DO NOT HAVE THEIR MONITORING EQUIPTMENT NOR ANY CONNECTION TO THEIR MONITORING SERVICE. They are harrassing us and turning it over to collections. WE have not been with this company for over a year and a half this just cam out of the blue. We don't want to see other consumers swindled by this company.Desired Settlement: We want them to stop contacting us and stop billing us for service we don't have. We don't want a collection agency to be involvedand I refuse to pay to save my good credit to a company we have no service with

Business

Response:

The customers changed security company's, while in contract with SHS. Customer was given free monitoring and offered service, which was refused. A buyout of 890.83 is required to satisfy and close the account.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the alarm that was installed never worked. Despite the fact of multiple techs coming out we never had monitoring because the system never worked we had correspondence with the president of the company who said we would be refunded 3 months of service since we had no monitoring ( in which we never received that money ) and let us out if the contract since they could not provide service

This a happened feb 2013. We started to receive bills agsin June 2014 and ps if we were under contract that would of expired may 2014!! They are no trying to bill us late fees and monitoring to feb 2015. We don't have monitoring or their equipment. Nor have we since feb 2013!!

This company abuses and commits fraud on the elderly. In my opinion this company violates the Fair Debt Collection Practices Act, commits wire fraud and abuses the elderly. They harass those they violate repeatedly. Would not recommend any dealings with this company.

Terrible service. In one year I have at least 10 separate significant issues with the alarm system.
Customer service is extremelly rude

Review: Co. Represented themselves as part of my solar provider. They were and are not! Their system was not working properly from the beginning. I let it go for awhile and finally called my solar co. to cancel service.([redacted] Solar) they explained to me that I had been defrauded by this co. Aka [redacted] &'that they were never apart of this co. I then called [redacted] directly in Sept 20015 and canceled my account and told them they no longer had authorization to take payment direct from my account.! They agreed to cancel my acct. my master box was shut off, & payments were no longer coming out of my checking acct. last week I got a ill for $248.33. So I called and was transferred to really rude collection person who told me that because I never got anything in writing from my cancelation request that I would have to honor their contract through 9-16.Desired Settlement: Complete cancelation as of Sept 2015. No payment from that [redacted] on!

Business

Response:

The customer has a 3 year contract for monitoring through July 2016. It was legally purchased from [redacted] Home. If the customer feels [redacted] Home offered to cancel they need to contact them directly to resolve and [redacted] Home will contact us with instructions.

Consumer

Response:

Review: 1[redacted]

I am rejecting this response because: I did not sign up to do business with this company. I sign up with [redacted] because they told me they were a part of [redacted] Solar. THEY WERE/ARE NOT! [redacted] agreed to cancel my service when I called them I early Sept 2015. They never sent me anything but I stopped having money taken from checking acct. which to me was acknowledgement that my service was canceled! The box they installed started to make a horrible sound so I removed it from its power source outlet.

Sincerely,

Business

Response:

[redacted], call them. They sold us the attached contract. They will need to be involved with whatever resolution may be available. I will also have our acquisition manager call them but if they released you from a contractual obligation you will need to provide documentation.

Review: I've called this company numerous of times for a issue regarding my battery for my system. It took company a week to resolve my issue, promise me 2months of free service for my inconvenience. In January I received a bill for $212.42 for services that where promised to be free. I'm yet to recieve a phone call. The company states because I've signed a 5yr contract I can't cancel my services.Desired Settlement: Cancel services, due to the customer service issues I cannot trust this company any longer. I would like to get out this scam of a contract.

Business

Response:

The customer's account has been credited 2 months of service and we also we waived the cost of the battery.

Review: ever since we have had their service for our home alarm system, we've had nothing but problems with this company. our primary concern is their erroneous billing and lack of communication to reconcile our bank records with theirs. we have left NUMEROUS phone calls, we've left NUMEROUS voice mails and have never received any type of return communication from them. they continue to charge us late fees and they have the audacity to threaten us with a collections letter.Desired Settlement: we would like to have a printout of our account from January 2015 to present. if our records do not reconcile with theirs, we want all late fees removed and valid verbal communications with them. due to all of the problems we have encountered with this company, we would like to cancel our contract without incurring any "early cancellation" fees. we would also like verification that the collections letter was never issued.

Business

Response:

I AM MAILING A COPY OF THE PAYMENT HISTORY FOR CUSTOMERS TO REVIEW PER THEIR REQUEST.

Review: I have contacted safe home security in January about canceling my contract after it runs out in July. I sent them a letter also.In July when it ran out they continued to take money out of my account.They claim they can not find any of my info and will look into the contract that I sent them copies of.I have made several attempts to get my money back that was not suppose to be taken out.None of the employees will call me back after they were suppose to look into it.The company should not be aloud to take my money out when I canceled after my contract was fulfilled. There is no reason a company should be aloud to scam someone like this and get away with it.I have been dealing with this company for 5 years and they have been not ever called when my alarms has gone off yet I fulfilled my payment and they need to not the payments now and refund my last withdraw and cease any further withdraws.Desired Settlement: $52.99

Business

Response:

I have spoken with [redacted] and informed her we do not own or service this account. The account belongs to [redacted]. Please reach out to [redacted] at ###-###-####. You could also reach your monitoring center [redacted] at ###-###-####. They may have information on how to contact representatives of [redacted].

Review: We had a contract with protection 1 dated 12/12/05. Safe home took over their contract on 10/24/11. Safe Home was supposed to be monitoring my home and we were never contacted by them that our home was not sending them a signal. No one was ever called. They have 3 phone numbers to contact in case of emergency. On 3/14/13 one of their representatives came by the house to tell us we needed new batteries and charged us $48. We later found out that all this was supposed to be covered under the fee. Again,we thought we were being monitored. On August 6, 2015 [redacted] came to our home. We contracted them to arm our home. They told us that as soon as we disconnected Safe Home Securities system that they would notify us that they were not receiving a signal. This never happened. We called Safe Home the next day and they didn't even know the system was not registering and that we disconnected it. We told them that we were cancelling their services because they were not properly monitoring our home and that this was going on for quite some time and they had been accepting our payment every month. We told them that this was a theft of services. We also wrote them a letter to this effect on August 7,2015. We didn't hear anything from them. However, we still continued to be billed by them. They told us that they had sent us a response in the mail which we never received. We asked them to send us another copy and as of this date, we have not received one. We are continuing to receive invoices from them because they claim we are under a five year contract with them, , however, we feel that we are not due to the fact that they took over [redacted]'s contract and we are over the five years. Also, due to the fact that they have not been properly monitoring our home and we still were paying them for not receiving their services. We have since tried calling them and we are not able to get through to them.

As previously stated, they have my telephone number as well as my daughters number and my sons number.Desired Settlement: Not to receive any more bills and to wipe out the bills they are sending me along with late fees, processing fees, etc.

Business

Response:

The client has a 5 year agreement with Safe Home that expires 10/2016. Customers are responsibile for testing teh system and notifying us if it is not functioning. We do offer a 90% buyout on contracts so this customer may cancel with a payment of $182.32.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. Safe Security took over the existing contract from [redacted]. I had that company for 9 years and I had Safe Secuiry for an additional 4 years. I have more than exceeded the 5 year contract limit since my contract reads at the top clearly "TAKE OVER". A copy of this can be sent if necessary.