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Safe Home Security, Inc.

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Reviews Safe Home Security, Inc.

Safe Home Security, Inc. Reviews (1130)

Review: I became a customer of Safe Home Security in 2007 when I won a system. I'm not sure the length of my original contract but I know that at one point my expiration date was 8/21/14. At some point in approximately 2010 my system, which is based off a cell back up because I do not have a home phone, needed it's battery replacing. There is no way for the system to function without this replacement and beeps constantly until that function is deactivated. I ordered the service call and the tech who came suggested some additional glass breaks be installed. I liked the added security feature and agreed. Upon installation I signed the service paperwork and thought nothing more of it.Since then I have married and my husband and I who work opposite schedules just about never need to use the alarm because someone is always home. The glass breaks that were installed don't work due to the dog who's bark has on at least one occasion set them off so they were a waste of time. In an attempt to try to downsize our monthly expenses I asked to terminate the service and was told that my contract would not end until 08/2015 as upon the new items being installed it had been renewed. I was NEVER told about a renewal and would not have had the items installed.I cannot cancel without paying out and I am obligated to remember to send a letter in approximately July of 2015 as they will not take an advanced notice of cancellation. To add insult to injury my auto pay credit card expired and when I called to change the expiration date they could not process it because payment was already requested. They insist that I let the payment fail and then wait for a letter to tell me it failed before having 72 hours to call and get the date updated and the payment re-run. Are these folks seriously going to let a payment fail instead of cancelling it and resubmitting it now with the correct info?Overall they have ridiculous policies and I feel duped into continuing to pay $50 a month for years for a service I don't useDesired Settlement: I want out of the contract immediately without further cost to myself! I don't want any other money or services just immediate cancellation.I've asked several times and have basically received a blanket no. I've been paying since 2007 and do not wish to continue to use a company who cannot process a simple date change on a credit card or who lies through omission to clients about extending their contract. I feel violated and that I have paid through the nose for a service I don't use.

Business

Response:

Safe Home Security has agreed to cancel the account per the customer's request without penalty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This issue is not resolved as I was charged again on 10/5/14. How do I reopen the issue.

Regards

Business

Response:

It may take up to 30 days for any account to go through the closing process. The account has since been closed, and we are issuing a one month refund check to the customer.

Review: I have been corresponding with the company since Sept. 2014 regarding my contract. Responses have been inconsistent and unsatisfactory. My contract was originally with Alarm Services, but was "legally assigned" to Safe Home Secure. I requested a copy of the schedule B which is referenced in my contract and it was never provided. I requested a final payoff quote in writing to end the contract , and it was never provided. I sent numerous e-mails to the Revdex.com contact person asking to be relieved of the remainder of my contract term and was met with negative response. I wish to terminate the remaining year of my monitoring contract without remitting any further payment. I was mislead into thinking I could take my system and contract with me at no cost to a new residence, which turned out not to be true. I am severely disappointed in my experience with Safe Home Security. I no longer wish to be a customer of this company. I have fulfilled 4 of the 5 contract years reliably and I'm asking to be forgiven the remaining year. I was misinformed and taken advantage of, which is not good business.Desired Settlement: Stop the ACH debit drafts on my bank account monthly and send me written confirmation of contract termination with no further payment necessary.

Business

Response:

The customer has been spoken to and assisted since November 2014. We have offered options to pay buyout, move system, etc.. Customer not happy with any options. We will accept $200 to close if paid by June 30th, 2015. We are not forgiving final year of agreement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I question the validity of the contract & integrity of the company. I did not choose to become a customer of Safe Home Security. I wasn't given any negative consent letter or any other notification at the time of contract re-assignment. I would be willing to pay $125 to close. But I need written confirmation for cessation of monthly bank drafts from my checking account. In addition I would like written notification of contract termination. And an address for where to send a check.

Sincerely,

Business

Response:

$335.88 is what is really owed to term, we will accept $200 and will provide you written documentation of such. Please contact [redacted] at [redacted] ext [redacted] to settle.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called [redacted] as recommended and paid the $200 to close on Tues. 5/26. I requested written confirmation to state that the account is paid and closed and no more monthly bank drafts will occur on my checking account. (See e-mail copies below.) Mr. [redacted] sent me a letter, but referenced an unrelated account number and did not provide any further confirmation for cessation of monthly bank drafts (I have attached said letter). I responded with the e-mail below and also left a voicemail yesterday morning. I have not received any return calls or e-mails. I'm also asking for confirmation in writing that my credit will not be negatively affected in any way. Since [redacted] is the credit collections manager, I became concerned that some sort of negative reporting might occur due to contract closure. My contract standing is not currently and never has been delinquent. I DO NOT trust this company or its employees AT ALL.

Review: the shs alarm system went out end of april. 3 fuses popped and the electric wire sizzled.. the system was wired into those 3 fuses in 2005 I think 10 yrs old. Well I had a guy replace the three electric wires replace the fuses..

.the tech said it was a bad install, my electrical guy was there to to hear what he said. The SHS tech said they burnt the wires back not shaved them and the wires were and an inch to an inch and a half of wire was showing hanging out of the fuse. He refused to remove it wouldn't even touch it Had to pay elec. guy to remove it. Havent had service since last april 2015 they are still billing me and even renewed me after I had been out of service for 6 months in oct 2015...The tech said they would not reinstall intill I up graded the whole box to breakers!!!!! They said the have the right to bill me because I haven't spent thousands of dollars to upgrade my electrical..they cant MAKE me spend thousands of dollars. I live on disability I am 62 and have had a stroke.

I believe if they refuse to reinstall the have broken the contract. they are refusing me a service but still charging me for it My electrical system is working just fine.Desired Settlement: no credit collections

don't fell I should pay them for a service they refuse to provide which is up to 444.55

want no billing as of may 2015

Business

Response:

WE HAVE COME TO AN AGREEMENT WITH THE CUSTOMER THAT IS SATISFYING TO BOTH PARTIES.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: We moved from our residence back on 7/18/2015, notified them via phone call to their representative on 6-14/2015. We were told by rep. no issue he would cancel the service and that they could not provide service in [redacted] where we moved to. In September, they attempted to card my husbands credit card for a month. We disputed this bill immediately, and received another bill for many more months in the mail. They are expecting payment, but have not provided any service since July. All attempts to reason with them have just become a shuffle between us and different employees. While they have our new address they continue to send mail to our old address creating a 2 week lag on responses. We sent them a registered letter explaining dates and discussions. The response was to send a letter to our old address and inform us they are reporting.

Below is copy of letter sent to them:

Safe Home Security Inc. Date: 13 November 2015

[redacted]

Good morning,

I am writing to restate the conversations concerning our security system at [redacted] and the erroneous charges in dispute. Which includes your billing dated 10/25/2015.

The system belonged to us (homeowner) from a previous contract with [redacted] from year 2006, Safe Home Security Inc. (company) only provided alarm services and has no investment in any of the equipment. Basically, your company was only providing the monthly service on an existing system.

I called your company back on 6-14-2015 and talked to David M.. He was told we were moving due to a job transfer . Mr M. stated “the company would deactivate immediately and will not charge any deactivation fee or monthly charges.” Additionally, when I told him we were moving to [redacted] he stated “your company does not provide service in [redacted].” At this time I was under the impression the issue was solved, since you were notified and your representative had deactivated the system and waived the deactivation fee of the alleged contract per his statement on the phone and that you do not provide service in [redacted].

When my credit card bill came in September 2015 to our new address [redacted], there was an erroneous charge for services not provided. I blocked payment since this bill is in dispute and no services were or are being provided. Since the bill was erroneous in the first place any cost to you is your fault.

On 9/15/2015 @ 2:30 pm my wife called J. and asked for a Supervisor . J. transferred my wife to the Supervisor named K.. K. stated “We would have to talk to Dave M. since we signed-up through him.” Called Dave M. on 9/16/2015 @ 10:53 am and left message. Called again on 9/17/2015 @ 1:02 pm and @ 5:46 pm and left messages. At 6:05pm on 9/17/2015

Dave M. returned my wife’s call and stated: "he needs to speak to his manager first about taking off the charges and would call her back in 10 minutes.” He never called back and we were sent a bill to our old address again for services and charges that are in dispute (for services not provided). I have attempted to contact Dave M. on the following occasions and left messages: 10/3/2015 @ 8:30 am, 10/22/2015 @ 2 pm, and 11/7/2015 @ 11 am. On 11/10/2015 @ 11:30 transferred to your “cancellation Department (Justin L.) and left message, on 11/10/2015 @ 5:10 pm Justine was on the phone per L. and I left message concerning our cancellation of service.

“To Date” no one from your company has called back or attempted to respond including Dave M.. Safe Home Security Inc. expectation of payment without providing any services and continued failure to honor David M.’s decision back on 6/24/15 cancelled and voided any perceived contract that is being claimed by you.

This issue has been going for 4 months. Please provide someone from your company who can make decisions and take care of your billings for services not received immediately.

Thank you and Best Regards,

[redacted]

Ph ###-###-####

E-mail: [redacted]Desired Settlement: To remove all charges for time when Safe Home Security was not providing services period from 7/18/2015 to present. Correct reporting to Credit Bureau, and written statement of cancellation/termination of any perceived contract due to non-performance on the part of Safe Home Security Inc. to meet contract (provide services in [redacted] at [redacted].

Business

Response:

The customer has a 60 month agreement which they have fulfilled 39 months on. We do not claim to provide service anywhere and the fact that we do not offer service in [redacted] does not preclude the contract terms or debt owed. Moving does not alleviate the contract term so the customer owes us 90% to term which is the equivalent of 54 months minus the 39 paid = 15 months owed x $35.99 = $539.85 to close and settle the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companies. If these additional terms are acceptable let me know to whom and where I send the money.

Review: [redacted] at the request of Safe Home Security, is attempting to collect an alleged debt and threatening to damage my credit score, over four years after the fact, based on a contract I signed on Nov 15, 2011 at my home in [redacted], for home monitoring services from Security One on behalf of Security Home Services SHS. At the time the contract was signed it was made clear that I would be moving to ** in about 8 months and I was assured by the installer that my service could be transferred there without any issues. The top of the contract clearly shows they have a presence in **. The contract states:

1) COMPANY AGREES TO PROVIDE OR CAUSE TO PROVIDE THE ALARM MONITORING SERVICES

However, after moving to ** from ** I was informed by three different installers, as ** representatives of Security One aka SHS that they could NOT install or cause to provide me with the monitoring services at my location in Henderson at that point in time. Therefore the contract could not be performed and was in fact broken, voided and no longer enforceable by SHS because they were not able to fulfill its terms by providing the installation and service at my new address which was not in an out of the way location. SHS was informed of this in a timely manner and never responded that they could provide the service, nor made any attempt to do so.

2) The top of the contract reads **: [redacted] an apparent subcontractor number, which shows that at the time of execution they were representing that they did have the ability to transfer and install my system once I moved to ** as they assured me they could at the time I signed it. However, as already noted above, they were unable to do so at the time it was needed after my move to **.

I also talked to SHS on Nov 30, 2015 and was told by the woman who answered the phone in the billing department that the contract was indeed canceled and she had no idea how or why it was submitted to [redacted] for collection, at which point she terminated the call. I subsequently called back to get the name and email address of the head person of their billing department to attempt to get written confirmation as to what she had just told me, however at that point they were unable or unwilling to connect me and refused to provide the person's name or email, so I sent a copy of this correspondence to them at their general email address - [redacted].

[redacted] and SHS also have additional documented email and US mail correspondence in their possession that show that I informed SHS at the time of these events of their failure to be able to provide me with installation and service, which therefore voided our contract and they never responded to the contrary, disputed my report to them nor offered to supply such service. Now, all of a sudden, four years later [redacted] has decided it is time to try and extort the money from me by using the threat of damaging my credit report and refusing to supply me with the entire contract I signed that they are basing their claim of debt on. Their ten year associate, Michael S[redacted], flatly stated to me on the phone that he would NOT supply the entire contract when I requested it. Probably because he knows it would show there are provisions within it that allow a customer to transfer services to a new location.

For all the above stated facts, I do NOT owe [redacted] nor Safe Home Security any money and if any negative information is added by them to my credit report, they are hereby on notice that they will be liable for any damages caused to my credit. I pride myself on paying bills when they are due and I also understand and support the collecting of legitimate debts when people fail to pay, but in this particular case, given all the facts stated above, [redacted] remains insistent on threatening me by damaging my credit. They have no integrity and refuse to recognize that they have no basis to collect any amount of money.Desired Settlement: I want SHS to rescind their debt collection authorization with [redacted], I want [redacted] to supply me with the ENTIRE SHS contract they claim is the basis for this alleged debt, not just the first page. If [redacted] has taken any steps to damage my credit report, I want SHS to ask them to remove it.

Business

Response:

There is nothing on the contract which was signed," it was made clear that I would be moving to ** in 8 months" and agreed the system would be moved, which is the policy, since there is an additional charge. We will work with the customer for an agreeable resolution, but our previous attempts have been unsuccessful.

Review: I had this alarm since April 2009. It was almost always broken and some way. I paid the extra service fee for maintainence only to discover I still had to pay for the parts to be replace. So I moved from my home in February 2013 at which time I contact the company to cancel. I was told I missed my anniversary date and I couldn't cancel. My anniversary date was in April, so I was lied to. Needless to say they continued to bill me for an alarm system I was not using or anyone else b/c it was removed from the house. I have been contacting Karen Christiansen, which she told me she could not close the account until the balance of $806.00 was paid. Once again I am attempt to cancel and this company will not let you cancel services at all! Very shady practices.Desired Settlement: I would like the account closed and I would like the remaining balance cleared since I have not not lived at that address and attempted to cancel this service several times. Even this time when I tried to cancel I was told I could not cancel. I would like this taken off my credit report.

Business

Response:

Customer signed a 5 year agreement in 2009. If someone terminates early for any reason including a move a 90% buyout to term is owed. This amount currently is $806.08. The customer has 2 options, they may call us to have the system moved if we can accommodate or pay the buyout. The contract is attached.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This business practice is very shady they have many complaints with billing issues. I will never refer anyone to this company, in fact I will start a petition to stay far away from this company. I will not pay one cent for an alarm system I have not used in over a year!!!

Sincerely,

Review: A salesman called me several times to get me to switch my service from [redacted]. He discussed lower prices than [redacted] but failed to mention a 5 year contract. The service guy came out to my house on a Saturday to switch the service over and again, never mentioned a 5 year contract. Once he was finished, he had me sign paperwork to indicate the work was finished. I filed the papers away and didn't think about it until I sold my house. When I called Safe Home, they informed me I was required to pay 90% of the remaining contract. Now, my house is sold and I am being forced to pay $1500 for services I don't have.Desired Settlement: I would like to be released from this contract without paying for services I don't have.

Business

Response:

Safe Home Security is willing to assist [redacted] with this situation. [redacted] may send in closing documentation showing the sale of her home to begin the cancellation process. The paperwork may be emailed to j[redacted].

Review: I was given incorrect information concerning termination of my home alarm system, contract sign on May 9, 2009. requirement 36 months, after 60 days to termination, company states six month, contract 60 days with a written statement. Last pay payment on April 2014 for the next 3 months, to the same address, on January 2014 the first written statement sent in with payment. Total of bill as of 3/25/15 $701.30 Worker I spoke with, sever time gave wrong information on, 4/15/15 spoke with [redacted] a manager in collection, states I was un-education or ignore. This company has put on my credit report late payments for months late payment. Did not put I put a written statement, I would not be making any more payment, I no longer wanted their services.

Product_Or_Service: Almar System

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Not applicable

Take information off my credit report, terminal bill, terminal services

Business

Response:

Customer sent her cancel letter a month after the contract renewed last year. Contracts that have extended beyone the initial term go year to year. She was offered a settlement of $420.78 which is a fraction of what is really owed to term. If she pays this by May 15th, 2015 we will update her credit reports to reflect paid never late and cancel the account. Otherwise, she is late and overdue.

Review: In 2010 I was contacted by this company they had said that my wife and had won a free alarm system so we said great so anyways they put it in said we had to sign a 32 two month contract and we did that was in october 2010 so meanwhile we had it for about two years than we got our home phone disconnected and went to cell phone so the alarm system did not work any more so we call safe home Security told them about it they said we will fix it so we said ok so they call to send out thec. we had something to com up that day was not able to have them come in we told theme we have to reschedule thay never did so meanwhile my wife and I continued to pay the bill of 39.99 a month so we did not have put our crediet so when the 32 month where up we stopped payment now they are sending me a bill for $192 dollers for the rest of this year ive called and talk to they resolution department and told them all of this and that we not interested in continuing the service and now they refuse to cancel the debt for $192 dollers unless I resign a new contract and continue the service my reply is why should I continue pay for a service that is not being provided when my contract ended in october 2013Desired Settlement: we would just like to have the curent debt removed thats all we want

Business

Response:

Safe Home Security would like to offer [redacted] a cellular backup unit at no cost ($199 savings) to assist with the monitoring. In addition, [redacted] rate will currently remain the same as opposed to increasing with the cellular backup addition ($15/mo savings).

Review: My account was due to be canceled in May 2015. I submitted the proper information via certified mail and when I called Safe Home to follow up with the cancelation, they claimed they did not receive any notice. I had the proof handy and when I submitted proof, they sent me to the cancelation department. I then had to speak with Jamie P[redacted], a Sr. Account Manager. He reassured me that he would take care of everything for me including the previous balance that I was billed for as my account should have been closed. Jamie also offered me five months free of service to renew the contract and lowered my rate to $30 monthly. Over the course of time I received a statement stating that I owed a balance. I had to call in to get it taken care of and that took months after having to prove once again that the credits were offered. They finally agreed to credit the account. I then requested to cancel the account as my husband was being unexpectedly getting deployed. I sent in the PCS proof via certified mail, and I also faxed it over and still, they claimed to never have received anything. I had numerous emails with Jamie P[redacted] regarding canceling my service and he refused to do so and said they did not have the proper information. I was so exhausted of dealing with the hassle I just agreed to pay whatever I owed. I asked SEVERAL times via email for an invoice stating how much I owed. I never received anything. Months later (10/25/15) I received an invoice for $353.96 stating I had a past due amount. I immediately called in, requested to speak to someone and was told I could only speak to Jamie, no one else at the company could help me with this. That has been the answer for months! Jamie is always busy and makes promises to resolve issues that he does not keep. I requested a manager, they refuse to send me to one and only transfer me over to his voicemail. I spend hours on the phone trying to get through. I now found out that they sent the account to collections because of this balance that was supposed to be paid and it is now affecting our credit! I am furious that no one at the company will help and I cannot get through to anyone. I have noticed that the renewal process was very fast, the return time was fabulous, but the cancelation and crediting invoices process is prolonged and they do not care to take care of anything. I have numerous emails confirming everything I have listed, I have spoken to several different agents at that business, I have left messages for Jamie and his supervisor Justin and still have yet to get this taken care of. At this point I wish I could just get this account canceled as I am afraid to ever deal with them in the future. There has to be some type of justification to the way they have treated us. Meanwhile until I can get this taken care of, my account sits in collections and I still have no idea how much I really owe, and I don't have unplanned bill money sitting around where I can afford to pay at the last minute. Please help!Desired Settlement: I wish to get this all corrected and the company own up to all of its mistakes. The customer service with Safe Home has been terrible since day 1. I would like the balance to be handled accordingly and upper management to review what we have went through. I wish I could just cancel the account because I am so afraid to ever deal with them with any issues.

Business

Response:

The current amount due is $122.97. This will have the account paid up to February 15, 2016. The difference of the previously billed amount has been credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you Revdex.com for helping me with this issue because they have terrible customer service!

Sincerely,

Review: I am writing you in regards to account CT [redacted]. Let me give you some history on this account it was acquired in the year 2000 and ended Dec 2005(5yr contract). During the 2005

Year ending I was deployed with the Military, the account was obviously inactive but payment in the increment of $99.71 were continuously being made via [redacted] from my family checking account to Security System Inc. [redacted] until Nov 2015. I am requesting a look into the matter as a refund was never rendered as payment were being mailed out via “Pay to” set up from [redacted] my family checking account and there wasn’t a continuation of monitoring . My Parent has since been deceased as of last month and I am trying to cancel my family checking account but I can not until this dilemma has been rectified in which a refund of $11,965.20 should be made available .Desired Settlement: refund of 11,965.20

Business

Response:

The customer's account was never requested to be canceled in 2005. Not only was a cancellation letter never received, Mr. [redacted] has made continuous and numerous calls to our office, from 2006-prestent, for various reasons from payments to service. SHS has also contacted him once a year, to participate in survey. In 2010, he gave us a 4 of 5. 2011, 5 of 5, 2012, 4 of 5. He also called in 2014,to advise us the system was being disconnected due to home renovations. The account has been canceled, due to his request, but no refund is due. Payments were made, for service provided

Review: Security System installed worked Wonderfully thru September of 2013 I Had Sold my Home in [redacted] and Moved to [redacted], I Called the Security Company to Uninstall the System in order to move ! [redacted] the Rep for Safe Home Said they Did not Provide those services to Take MY System Down Myself and They Would Put My Account on a Temporary Hold to get Moved and Settled then Call to Have the System Reinstalled !!!! Fine Ads It Turned Out My Home Sale Fell thru So I Was Able to Make Arrangements to Move Back into my Home Around December 27th 2013 Completing the Move Early/Mid January and Called Safe Home Security Speaking with Customer Service About Re~Installing and They Would Get Back to me. Twice to Re~Install My System and Then I Called again the First week of February and Again No Return Calls !!! UNTILL Midway Thru February I Get a Call That I Owe $800 for 5 months of No Service Witch was Only $50.00 per Month = ($300.00)Max Back Payments PLUS $100.oo Installation and a New 6 Year Contract with My OLD System ??? I Offered to Pay $300.00 for the 5 Months Back and Re~Install the System Butt No Go !!! Now they Want $1700.00 ??? Besides (Never Getting Any Returned Calls) From This Company I Wounder About the Safety of My Home With there System Now....Desired Settlement: This Contract in My Opinion is Voided from this Point on By There Non Compliance to the Customer as to Customer Satisfaction from Customer Services and Lack of Communication and Oversight to Billing When I just Want to Make things Right and Continue Services BUTT as of Now $300.00 For the No Service and Go Away is a DEAL !!! I Will Even Return the Working System in it`s Original Box ...

Business

Response:

Mr [redacted]:

SHS will re-install your system by the end of March, with the settlement of $350.00, which will be inclusive of the back balance and reinstallation of the security system. We apologize for any inconvenience, miscommunication or misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

in Addition I would Also Like SHS to Rescind the Derogatory Credit Reporting they Have Filed Before Months End as Well !!!

Thank you and Sincerely [redacted]

Review: We had to move from [redacted] to [redacted]. We purchased a house in [redacted] and lived in that house approx 4 months before I was transferred. We purchased the house with the equipment already installed in the house for Safe Home Security. A deal that was made through the builder and Safe Home not us ( The purchasers of the home). After we moved out of the home and purchased a new home in [redacted] we contacted Safe Home Security and advised them that we would like to get there security system transferred to our new house. They agreed and after setting up approx 5 seperate appointments the tech that was supposed to come did not show either time. I personally talked to the tech and he said he was unable to because he was stretched to thin because his area went to Pensicola Beach [redacted] and he was the only tech. We paid on our contract for 1 and a half years with no service at all. We contacted Safe Home Security and advised them we have no issue with paying what we owe , however they are under contract to provide a service that to no fault of ours they were not fullfilling. They would call us and tell us we owed the money because we were under contract. We told them we will pay when there end of the contract was fullfilled. They never did.Desired Settlement: I paid the entire amount that was due. I tried to get this company to do the right thing and they did not. I want my credit restored as Safe Home Security is the only negative I have. Safe Home Security was not interested in customer service or providing a service they were under agreement to fulfill. I have a name of a employee that I spoke with over 20 times for a resolution. If needed, I will ask that employee to speak on my behalf under oath if needed.

Business

Response:

A credit repair has been requested. Please allow 30 days for it to be reflected on the credit report. We apoligize for any inconvenience or misunderstading

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to state for the record that I tried to resolve this issue with this company before having to take this action. I am hesitant to say I accept there word that this will be taken off my credit until it is actually removed. Safe Home Security has jeapordized there integrity with me and do not feel as though I can take there " word " it will be removed until it is actually is removed. If by Safe Home Security response to me through the Better Buisness Bureau is a guarentee that they are obgligated to remove there negative information on my credit scores I accept there response.

Review: We have sold our business. New owner interested in continuing Safe Home Security services. WHen I called 800 number, I was told to pay off rest of my term that is 18 more months. That is not fair.Desired Settlement: Have new owner sign the contract for the whatever time left on my contract.

Business

Response:

This was an agreement between two businesses. Although you may feel it is not fair, it is your obligation and responsibility to fulfill your agreement. Our agreements are non-transferable and the amount due to close the account is $725.04.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: You have checked the credit report for the new business owner and not only that they are willing to make the monthly payments.

Sincerely,

Business

Response:

Correct. Signing the new owner up for our service does not negate your obligation to your agreement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We have sold other locations and have other security service provider. They have transferred the contract to the new owner. Why not this location? New owner has provided all the information requested and you have checked their credit. Our franchisor has approved them for our location. New owner is willing to continue making all the payments. So, please consider to transfer the agreement to the new owner.

Sincerely,

Business

Response:

Each guarantor is responsible for their business arrangement at any location. Safe Home Security and [redacted] have an agreement for 36 payments totaling $1450.08. To this day, [redacted] has paid $805.60 and Safe Home Security is pursuing the remainder of the contract. A payment in the amount of $644.48 will be necessary to close the account.

Review: I signed up for an alarm system with Safe Home in 2011. By August I had requested they discontinue the service and release me from my contract. Safe Home insisted that because I signed a 3 year agreement that I had to pay the bill for the entire 3 years. I paid the bill for three (3) years and now Safe Home is billing me $245.44 for the new year 2014. I have spoken with several agents that advised my that my letter dated 8/29/11 requesting that I cancel the service is in my file. I have called and I am unable to receive any help the employees see my letter but they all say they are not able to do anything about it because I am in collections. I told them I will not pay Safe Home another dime. Please let everyone know that this company is a loser and should be banned from doing business.Desired Settlement: Have Safe Home release me from my contract and don't send me anymore correspondence of any kind. If the payment I sent on November 26, 2013 for 122.63 is for the upcoming year send me my money back. They shouldn't be allowed to deal with decent human beings because they are deceitful and rude.

Business

Response:

The customer is under contract through 2014. They have been with us since 2008 so as a courtesy we will cancel. Please allow 30 days for the process to complete and ignore any correspondence or invoices prior.

Business

Response:

I apologize the contract was signed December 23, 2010 for 3 years. The payment that cleared on 12/3 was for September, October and Novemebr 2013 and was owed. The account is being cancelled and neither party will have any further obligation to the other.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am not able to prove that I have been paying the contract longer than was agreed upon and it is apparent that Safe Home Security will say whatever benefits them at the time. If this is the year the contract was to end they are absolutely doing nothing except what they should be doing. If this contract was started in 2008 as they stated in the first response, this contract should have been cancelled in 2011 with my original request on 8-29-2011. Please make sure that it is placed on record that I was totally displeased with Safe Home Security and I find there methods underhanded and the company totally useless. If there is a place to post displeasure, please make certain that mine is posted. Who ever owns Safe Home Security should be put completely out of business.

Sincerely,

Review: I have made several attempts to cancel my account to no avail. The Company changed their services and their system does not work without a landline. I do not have a landline and do not want or need one. I told them I wanted my service canceled and they told me I have to be their in person to cancel service. My service currently does not work and I have been paying for a useless service. Now I am currently in the process of moving and need service canceled. I have spoken to customer service over the phone and have received different information every time. I have written a letter like they requested stating I am selling my house and moving and need to cancel my account. I have also sent an email stating the same. The service was still not canceled. I asked to speak with supervisor several times and was told no. I asked for the persons name I was speaking with and they refused to give me their name. I finally spoke to someone named sunny who told me the customer service persons name was [redacted] and she was wrong he apologized and said he would close my account and to call him back if I had anymore issues. They never stopped my service. I called back to speak with him and was told by [redacted] that Sunny does not work there anymore. Again I told here I would like to cancel by account and was told ok. A few days later I received a letter stating my account would not be closed and I would have to keep my service until 2017.Desired Settlement: I would like my service canceled immediately with no further billing as I am moving out.

Business

Response:

The company has agreed to close this account with no further billing due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I switch my home security from [redacted] to Safe Home Security Inc.,(SHS) on January 26, 2014, the Representative (to switch the service)that came ask me what phone carrier do I have, I did mention to him it was [redacted], at the time, no mention was given that SHS Inc., was not compatible with [redacted]. Over the last six months, I had no idea that my home was unsecured. Just by accident I came across the situation, that my home was not secured. Over the last two week, I spoke with different customer service representative ([redacted] (twice), they all said the same thing, we will get back in touch with you the next day, no one does. June 30, 2014, I spoke with the manager ([redacted]), I give him the entire rundown of what has happen. I will like to have this situation solved ASAP. This is making it difficult for me to take my vacation, since I am not comfortable leaving my home unsecure which I am paying for every month.I would appreciate immediate results from SHS in fixing the problem (ASAP) and reimburse me for the January 2014 to June 2014 payment that have already been made for service which was never render. I am very worried, as days go by my home still remains unsecured. [redacted]Telephone: ###-###-####(daytime)###-###-####(evening)Desired Settlement: I am requesting reimbursement for the January 2014 to June 2014 payment that have already been made for service which was never render.

Business

Response:

Client has [redacted] phone services which isn't a phone package that will work with the alarm system. Our alarm system has an indicator to advise the client when there is something wrong with the alarm system. Also we ask our clients to test their alarm system once a month. To meet the client half way we offered to install a cell unit at no cost and just have the client resign for 10.00 more to use the cell services. Client declined the offer.

Consumer

Response:

I received your response to (ID [redacted]) but was unable to give further information because of a serious family medical emergency which took me out of the country. If possible I will like to provide Revdex.com with a written rebuttal to the complaint mention below.As stated in my complaint below, I did mention to [redacted] (technician) that I have [redacted] provider (in fact I can show bank statement with the monthly automatic withdrawal made by [redacted] each month). At no time did [redacted] mention he would be unable to make security connection. The purpose for switching my service from [redacted] to Safe Home Security (SHS)was for a better deal than the one I was getting with [redacted] ($40.85). At no time from January 26, 2014 to June 30, 2014, being without service was I and my husband contacted and told [redacted] phone package do not work with SHS alarm system. I am looking to cutback adding $10.00 to $38.15 make no sense. I switch my home security from [redacted] to Safe Home Security Inc.,(SHS) on January 26, 2014, the Representative (to switch the service)that came ask me what phone carrier do I have, I did mention to him it was [redacted], at the time, no mention was given that SHS Inc., was not compatible with [redacted]. Over the last six months, I had no idea that my home was unsecured. Just by accident I came across the situation, that my home was not secured. Over the last two week, I spoke with different customer service representative ([redacted] (twice), they all said the same thing, we will get back in touch with you the next day, no one does. June 30, 2014, I spoke with the manager ([redacted], I give him the entire rundown of what has happen. I will like to have this situation solved ASAP. This is making it difficult for me to take my vacation, since I am not comfortable leaving my home unsecure which I am paying for every month. I would appreciate immediate results from SHS in fixing the problem (ASAP) and reimburse me for the January 2014 to June 2014 payment that has already been made for service.

Review: My mother received the security system as a promotional deal that stated she only had to pay for the monthly service. Shortly after it was installed, the system stopped working. That was in July of 2012. this is now almost November 2013, approximately 16 months without service. My mother has called several times to get it fixed, and was told every time that they will call a tech in to fix it and they will call her back. She stopped paying for the service that she is not receiving, and the only time the company calls her back is to request payment for the service (which she is not getting). We would like to either have the system fixed an working or canceled and reimbursed any money that she paid starting in July 2012, when the service stoppedDesired Settlement: Either replace the system with a working system or refund money paid for non-service

Business

Response:

We have reviewed the account and the customer has niot called here regarding the system issues or requesting service. She may have called the dealer who installed the system. I will follow up with the them and have someone contact the customer to set an appointment to have a technician come out. If its determined the system has been inoperable, we will be happy to extend credit for the down time.

Review: My security system was not working due to several faulty sensors. I tried to get it fixed for 6 weeks but could not get the service technicians in my area to respond. Because I was LEAVING THE AREA for 6 months and had to have a working security system, I contracted with another security company. and notified safe home security of this. They are insisting that I honor the remaining 18 months of my contract even though I no longer using their system.

I would like the contract voided as of May 18, 2015 when I quit using them.Desired Settlement: I would like the contract voided as of the date I quit using them-May 18, 2015 and no further billing.

Business

Response:

We attempted multiple times to contact the customer however their voicemail isn’t set up. The customer called into the office to set up service April 24, 2015. Our local office were to contact them and schedule a service date. May 8, 2015 we contacted them after our local office could not. We were then told they would be leaving town for 3 months and on May 12, 2015 we called with a hard date. The customer then refused service and said they went with another company and removed all of our equipment. We explained the terms of the agreement and offered to have our tech re-install all of the equipment at no charge. We were then told they put a stop payment on their bank account. We haven’t received a payment since May 2015 but we can still have our technician come out to their home to re-install our equipment and fix any issues they’ve had with their sensors at no cost.

Christopher Heath

Customer Service Manager

Safe Home Security

[redacted], CT. [redacted] ###-###-####

mailto:[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is true that john does not have voice mail set up. That did not however stop the service technicians from contacting us. They reached us twice, made appointments, and then never showed up. We are retired, we are home many hours a day. To say they could not reach us is quite a stretch of the truth. Their service company was unreliable. It is obvious to me that they will not stand behind their product and ANYTHING I can do in the future to undermine safe home security's reputation will be my pleasure. We were told that the service company in our area was replaced for just this kind of complaint--poor service. If this is so I believe the company owes me a refund.

Sincerely,

Business

Response:

We called the customer for service. They did not answer the phone or return any phone calls. They have no voicemail setup. If the customer can give us at least two numbers for contact we will gladly go to the home and service the equipment at no charge to them.

Christopher Heath

Customer Service Manager

Safe Home Security

[redacted], CT. [redacted] ###-###-####

mailto:[redacted]

Review: We entered into a contract agreement with Safe Home Security (SHS) in 2011 that would last until 2016, denoting that they would provide alarm monitoring in exchange for a monthly subscription.

Our equipment was installed without issue, and initially was working correctly.

During 2012, we moved to another address and leased out our property where SHS was providing service. When we moved back into the address in 2014, we found that the alarm panel had ceased to function. It was completely inoperable, and would not even power on.

I called numerous times beginning in August of 2014 trying to find out when the unit was last online, and SHS was unable to determine when this was. I called back in October to try again, and the agent said that the unit had been online and that they had seen the alarm go off on September 28th. I explained that this was obviously fraudulent information, as the unit had been without power since at LEAST June of this year. Even if the alarm had gone off at that time, the company failed to contact the subscriber, and local police and fire were not notified. We verified this with the Town of [redacted]. So by these facts, I could assume that if an intruder had cut the power to our house to force entry, no one would be notified, and we could very well have been killed.

SHS agreed in our contract to provide monitoring service, but it is obvious that they do not monitor their subscribers. This is a breach of contract, and we should not be obligated to keep paying for service that we do not receive.Desired Settlement: The outcome I desire is the following:

-I want to be refunded for months that our system was offline

-I want our contract to be terminated, effective immediately

I am more than willing to return all equipment provided by SHS, but they will get no more money from our family.

Business

Response:

To the contrary the customer is responsible to test the system and let us know if it is not operational. I assume the tenant did not utilize it and simply didnt monitor it. In addition when a call was placed in August we offered to send a technician and the customer declined. There are 2 options. The first is to pay the back balance and we will send out a technician as we offered to do in August. The second is to pay the 90% buyout provision in the contracrt.

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Description: Burglar Alarm Systems Dealers

Address: 941 Moosic Road, Old Forge, Pennsylvania, United States, 18518

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