Safe Home Security, Inc.

Review: We started to experience problums on 8/12/15, our alarm install was completed on 8/10, on 8/12 our alarm went off down stairs in our basement at that time the montering company did not contact us. I called the number that we thought was the correct number for montering ###-###-#### after almost 1 hour I was able to reach a person. The number I was given was a number for Michael T[redacted] the company he previosly worked for. I was finally able to reach the correct company Safe home Security ###-###-#### I spoke to the owner of the company Mr. R[redacted], on 8/13 around 10:00am, concerning the issue we were having. He gave me Craig’s extension [redacted] and also trasnfered me to him. On 8/13 I spoke to Craig and advise him I was not satisfied with what had taken place. The technsion had given us a previous company that he had worked for. I also explain to him that our alarm went off and I was not contacted by the monitoring company. Craig then explain that we are not set up for monitoring until after 3 days of the install . I then advise him I would like to cancel the service I also put it in writing due to falsification and misleading information given at the date and time of install. Craig at that time advise me there wasn’t a contract ion file and that it was documented that on 8/13/15 customer has chossen to cancel their service. Craig assured me it was taken care of . I have all the information adn documentation needed confirmation emails from Craig and all contact names that you may need. Please address this and get back to me.

Thank You [redacted]

Business

Response:

Customer signed a monitoring contract and made payment for services on 8/7/15. On 8/8/15 we completed the installation, per the customer's request, and the customer signed an Installation Completion Certificate dated 8/8/15 confirming that installation was done to their satisfaction.

The customer then contacted our office on 8/12/15 stating that she wasn't sure if her system was working properly and stated that she would cancel if the issue wasn't resolved. Customer simply wanted to ensure her system was working properly. We agreed to proved a free service call immediately (for that day or the next day) and the customer agreed and asked us to contact her husband to schedule the service time. We contacted her husband multiple times over a 4-5 day period and he never made himself available for the service.

On 8/25/15 (12 business days after the contract was signed) the customer sent us a cancellation letter via an email attachment. Unfortunately, this does not fulfill our 3-day cancellation requirement. We made every attempt to schedule a visit for the customer to prove to her that he system was working and never received cooperation from her husband. We communicated with the customer several times during this time period and were prepared to meet her demands for service to prove her system was working.

At this time we are happy to fulfill our promise for a free service call to ensure her system is working properly. She can contact us at ###-###-#### to schedule the technician.

Consumer

Response:

Review: [redacted]I am rejecting this response because:

Review: I received a invoice stating that I owe $182.96 when they have been taking out $39.99 out of my checking account monthly. The statement states that I had a previous balance of $99.98,but no dates of missed payments. Then, they thank me for making a payment of $39.99 on 9/15/2015. Next, on 9/25/15 I'm being charged $87.97 for monitoring 10/01/15-01/15/16, processing fee of $3.00, and a Warranty 10/01/15-01/15/16 of $30.00. When I called to asked the to explain why I was being charged, I told that on 9/14/2015 that my bank decline the payment. However, my bank account does not show that on my statement. Also, I have overdraft protection where funds would be transferred into my account. I tried to explain that to the representative, but she was rude and hung up the phone on me. I tried calling back 3 times and I got a busy signal on ###-###-####.Desired Settlement: I would like all of the interactions on my account on 9/25/15 and previous balance of $ 99.98 removed from my account.

Business

Response:

Called customer and left a message that her payment did return for september but didnt say why. told cust only owed for 39.99 for septmeber and 39.99 for october , that all other charges would be waived and we can set account back up for payments to come back out automatically.

Review: We are in [redacted] and had been using [redacted] for many years. Safe Home Security telemarketing called us and promised low rates and great services. SHS we signed a 3-year contract with Safe Home Security (SHS) in April 2014. In May this year (2015), we were out of town for 2 weeks. When we came back we received a bill $350 from ** Tax Collector for: 1. Non-licensed alarm system – penalty $100 2. False Alarm penalty - $250 (False alarm incurred while we were out of town (we have proof). Apparently this was Safe Home Security’s technical problem). We were shocked. We called ** Tax Collector and here were the answers: 1. SHS should have paid the 2015 renewed licensed fee for us (** City does not accept personal payment, but only accepts payment from alarm company) 2. During our trip, the false alarm incurred, SHS called the police – because we are “unlicensed”, we had to pay $250 penalty. SHS should have known that [redacted] City Police Emergency Alarm Ordinance requires residence annual alarm license fee for $45. [redacted] used to pay the registration fee for us and charged us back. Any person operating a non-licensed alarm system is subject to a fine of $100 and a fine of $250 for each false alarm. We called SHS customer service, filled out alarm license registration form, wrote a check for $45, and sent to SHS, along with a letter with instructions. We also shut off alarm system until SHS has paid alarm license for us. From May to October, we had been paying SHS monthly fee but received no services. We constantly contact SHS customer services and ** tax collector and ask if the license fee was paid. ** Tax Collector claim ED that the license fee was not paid,. We never received any payment proof from SHS. In September, ** Tax Collector sent e-mail to SHS and requested payment for $45. Again, SHS had no reply. Finally we stop paying bills and requested cancellation of contract on September 30. But SHS sends us late charges and threatens sending us to collection agent. We have paid all but we do want to cancel our contract. We have proof of all e-mail and phone calls.Desired Settlement: We are fed up with Safe Home Security's services. We want to cancel the 3-year contract. Since we signed a 3-year contract in April 2014, all we have are false alarm and non-license fees (as we mentioned above).

SHS lied that they paid license fee for us, but they didn't.

Business

Response:

Safe Home Security is only responsible to monitor and respond to the activity that occurs in the customer's home. The homeowner is responsible for the registration, operation, and false alarms that occur with their equipment in their home.

DO NOT have anything to do with these people. If you win a "free" security system, which is how we ended up using their services, make sure it's not through them!!! When we cancelled our service with them at the end of our contract we were harassed. I was told that if our house burned down and my family was killed or if someone broke in and murdered my family,it would be my fault for cancelling their services. They called twice a week for weeks asking why we cancelled and asking us to come back and continued to call us on a regular basis for 3 YEARS, Even after we changed to a non published number they somehow got their hands on it and called. They started asking for my husband after I told them off and when I would tell them he was working they would just tell me they wold call in the evening. It got to the point if I answered the phone they would just hang up. I knew it was them because their business name came up on the caller ID. ON top of all that, after we cancelled our contract, after we fulfilled it, they reported to the credit agencies that we were 90 days late for payments for over a year past the cancellation date, negatively impacting our credit score. Thank goodness I found that, I reported them to the Revdex.com The calls finally stopped earlier this year after my husband called their legal department and threatened to file a complaint with the FCC for the harassing phone calls

Please do not use this company. Save yourself the head ache! Their repair team does not know what they are doing. My system has not worked in months even though I have still been paying! Their repair team has been out to my home and replaced sensors then made it so the system can not be used at all without the alarm going off. Then when my contract was up and I made it very clear that I was going to cancel. They auto renewed my contract!

My system hasn't worked for 22months but they still take money from my checking account. They refuse to let me out of my contract. I've made many calls to customer service to set up appointments to have my system serviced. I get a run around every time. Once I had an appointment and they did not even show up or call to say they weren't coming. I've talked with their resolution department and they say I must honor the contract even though the system is not operable. I had to I close my bank account to stop them from taking payments. I will resume payments and fullfill my contract after I get service and the system is operating again.

Review: On August 20, 2013, I asked Safe Home Security to send me a final payment. On September 30, 2013, I again asked for a final payment. I still have not received my final payment.Desired Settlement: I want Safe Home Security to send me my final payment.

Business

Response:

I remember speaking to [redacted] on 10/2/2013 and she requested an invoice for the remainder of her agreement with SHS. I emailed it to the email address she gave me. I have just pulled up my copy and will re-email the invoice to her immediately.

Review: Safe Home Security offered me a settlement for a debt that I feel was mostly illegitimate. We settled on a price that I felt was legitimate for the services that were provided and not provided of $177.77. After paying the settlement offer I received a phone call a week later stating that I still owed over $700.00. I explained that I payed the settlement without the requirement to restart services as I moved into a rental with services already installed and payed for by the owner. I was told the agent that produced the settlement was not authorized to do so and I needed to pay the debt. After explaining that I had the conversation recorded I was told Safe Home would review their recording and contact me within a few days. The next call I received (less than 30 days after paying the settlement) was from a debt collector attempting to collect the entire debt. Not only do I not owe a debt, but Safe Home placed it into collection less than 30 days after a payment was made and without any further attempt to resolve the issue with the consumer.Desired Settlement: I would like Safe Home Security to mark my account as paid in full, remove the account from collections, and have all negative credit reports associated with this account removed from all three credit reporting agencies.

Business

Response:

The account has been withdrawn from collections and closed. A credit repair request has also been submitted. This is considered closed, with no further obligation to SHS. We apologize for any misunderstanding or inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My alarm has been dying since the beginning of November. I contacted the company the week before Thanksgiving approximately, November 21, 2013 and asked for repair. As of today, January 21, 2014, I am STILL waiting for my alarm to be fixed. The back up battery is dead, so when the alarm dies it pops a GFI switch and then takes out my home phone line as well. I have been without a home phone and an alarm for 3 months now. The company has told me that even though I am paying for a service that is NOT being performed that I still must remain in my contract because "I signed the paper"!Desired Settlement: I would like to be released from my contract and reimbursed for the months when they were not monitoring anything because the alarm is broken.

Business

Response:

Service was completed on 1-30-14. Called and left all of my contact information and credited three months ( 89.97) for the inconvenience.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.

Sincerely,

Review: I have signed a contract over the phone with the representative that is no longer with the company at the moment. He promised that my contract would be the same service and monthly charge. After receiving my bill, my monthly has increased. I contacted the representative in February, he doesn't know what happen, but could not do anything about it, however, will give me two months free to make up the difference. I was not given any credits that reflects my account on my end, but credits was issue on their end. I continue to be charge on my credit card each month until May 2014. I do not have the energy or time to continue to call each and every day to Safe Home Security. I have exhausted all avenues to solve my dispute and issues with my account. I have been more than patient and provided all necessary documents in getting my account accurate and have not heard back from anyone with a final resolution. I had spoken to Ms. [redacted], left messages with [redacted]tine, which have not received a call back from her, and over 10 representatives. I have called over 30 times. I was told that if I cancel my contract, I will have to pay for the entire contract. They did have documentation that they indeed charge my credit card on March 7 and April 8, 2014. I submitted copies of my statement showing those last two charges. They want me to pay for May and June, but I told them I have received two months that reflects my account since I paid from January through April. I should be caught up with the two free months. NO one seems to capable and getting to the bottom of issues. Please keep in mind that I did not ask to become a Home Security customer, the last security move the account to Home Security.Desired Settlement: Would like to dispute the contract so I would not be responsible any service I did not received (CANCEL my contract with no charges) or receive the credit that I was promised. I would like to go with another company that has excellent customer service as the previously security company.

Business

Response:

We have located a duplicate account for Ms. [redacted] and have deleted it to prevent further double billing. We have also issued the proper credits on the active account to make up for the double payments and the monitoring rates have been adjusted in accordance with the current agreement. We apologize for the inconveniences we have caused Ms. [redacted].

Consumer

Response:

The company resolved my issues and I accept their responses. Thank you so much!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Safe Home Security is not a business to be counted on. I was given the run around too many times to count. Monitored service was going fine; however sometime in 2012 service was lost. I spoke with [redacted] (notes from my paperwork)who requested to have Connect-one Security service our system. The company called to arrange a time and then never arrived. Also, when I tried to make contact they mentioned the appt. needed to be sent by Safe Home Security. This never took place and I continued to make payment for close to a year even though I was not receiving service. Poor decision on my behalf. Then in Aug. of 2013 I spoke with [redacted]-SHS/rep. At this time we discussed the previous issues and he was quite apologetic. He was going to plan an Appt. to have another Local Co. service our system. Also, during this conversation he mentioned all previous past due amounts would be waived, as well as he offered me more equipment (window alarms-declined as I already had them) and mentioned my monthly payment would be reduced. He said he needed to talk with his supervisor and will get back with me. He did respond and asked for me to give him a call back which I did; however the local co. never arrived and thus I still have no service. I reached out once again on Aug 5th 2014 to solve this matter. I spoke with [redacted] who reviewed my file and we discussed how to settle this issue. I mentioned I will not pay for any service when my home was not being monitored. Also, she was more concerned about payment then actually fixing our system which has not worked for 2+ years. That being said she told me she would discuss the issue with her Manager and send me a detailed email the next day. Since I never received an email I gave her and a Customer Service Rep. a call and left a messages. On Aug. 19th I received a call back; however [redacted] still had no answers. She stumbled around her answers, disconnected me and put me on hold to give me SHS customer service number.Desired Settlement: Cease payment request and cancel contract. Also, would request a reimbursement check of 35.99 x 10 (# of months WITHOUT monitoring service-but still paid). This total is $359.90.

Business

Response:

Safe Home Security will agree to cancel the current contract with [redacted] and forgive the current balance of $790.55. However, a refund of any amount is impractical.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Hi.I've been a customer for 5 years now and want to cancel the contract as I'm leaving the country. I called and have been told my contract renews which I'm not happy about but ok. My real problem is no email works to send the letter to (telling SHS to cancel isn't good enough). I've tried 3 email address's. One given bu customer support, one on a flyer sent from the company and one on the Revdex.com page. Do I really need to send a certified letter to give my 60 days notice. I don't want to, but will pay for the remainder of the contract but just want to give my 60 days notice so the contract is not auto renewed for another year. I had no idea there was a auto renew policy past the initial 3 years. I do not want to call as I found the customer service rep I spoke to to be rude and abrasive. It felt like if I said the wrong thing at any point she would have cut me offDesired Settlement: I just want to get confirmation that the contract will not renew and after that point no moies will be take from my account. I have real fears that this company will just keep taking money out of my account regardless of what I say, send or communicate with them. I have no faith that even if I cancel the contract (and pay until the end) that some paperwork will not be lost and somehow I'm still in a contract.

Business

Response:

Safe Home Security has agreed to cancel [redacted] account without penalty. There is no further money due and the account has been closed with a zero balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Have not installed items listed on contract, the company nor the police have responded to repeated alarms, the service has never worked properly nor has it been monitored per the contract agreement . The contract expired August 12, 2014. They renewed my contract because I did not give them notice to discontinue. However, I have complained to them that the service has not been affective and they have stated they will not stop the automatic drafts for one year. I have made several attempts to contact them by phone to fix the system with no response from the company.Desired Settlement: I wish to have the service terminated and the automatic drafts to stop coming out of my bank account effective immediately.

Business

Response:

Safe Home Security will close the account per customer's request at no additional charge to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On or about August 5th, 2014 a Sales representative by the name of [redacted] came to my Mothers home in [redacted] uninvited. At the time, my Mother was 84 years old. With her was my 14 year old Great Nephew. According to my Nephew, [redacted] asked them if they were aware of a new law in [redacted] that requires home alarms to have a touchpad control box, which will take effect sometime in the near future. Of course neither of them had. He then begins his sales pitch, during the course of which, he explains that he can offer a faster response time should the alarm go off. Of course my Mother would want that. He then pulls out a new contract for my Mother to sign never telling either one of them that it is with another company. A few days later my Nephew placed a call to [redacted] and asked if it was with a new company? His reply was yes, it was, as that was the only way to get a quicker response time. The day the installer came to the house to install the new touchpad control box my brother happened to be there. He asked what was going on and was told that it was the same alarm company with a new name and my Mother qualified for a new keypad. Not knowing the full story and with no reason to doubt what was going on my brother did not question it further.So in conclusion I would like to sum it up by saying that [redacted]. came to the house uninvited. Seeing a sign from [redacted], he knew that there was already an alarm service at the house. He lied to my Mother, who is being treated for [redacted], and her 14 year old Great Grandson about a law in [redacted] that does not exist. At no time did he tell my Mother that he was with another company and whoever installed the equipment lied to my brother about being the same company. I am now asking that Safe home Security do the right thing and cancel this contract.Desired Settlement: Cancel contract.

Business

Response:

Good morning [redacted],

I’m responding back to the Revdex.com complaint case # [redacted]

I reviewed the account and I’m releasing the customer from our agreement.

No further obligations are required.

Thank you.

Review: I contacted Safe Home approximately 6 months ago to cancel my service and was instructed to call back in Dec 2015 since my contact didn't expire until 12/15/15. I contacted them again this morning, 12/08/15 to cancel security services. They told me my account has rolled over another year since I didn't give them 60 days notice to terminate the service. I was never instructed on previous calls to do this. I'm highly unsatisfied with their service and equipment (I've has NUMEROUS problems with the unit) and I no longer wish to continue doing business with such a poor customer service company. I have fulfilled my 5 year contractual obligation with this company and do not think I should be FORCED to keep them another year without my consent or being notified by letter or verbally from an operator.Desired Settlement: Terminate my service immediately. Stop automatic deduction of monthly service fee. Cancel the new 12-month contract that was reinstated without my knowledge or consent. All business relations to be ceased!

Business

Response:

Safe Home Security has agreed to cancel this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I assume it will be cancelled immediately. Thank you for your assistance in this matter!

Sincerely,

Review: We were in a 60 month contract with Point Home System in [redacted] beginning February or March 2013. On May 27, 2015, our home was broken into and wanted to add security cameras. I have tried on several occassions to contact them about adding the service, but no one answered. After looking around at other companies, I found a company that would suit the needs I wanted for a reasonable price. I began leaving messages for Point Home System June 3, 2015 for someone to contact me about buying out of my contract. I left messages when they first open at 9am and throughout day, but I only receive the voicemail to leave a message and someone would contact me. I've even left messages with the answering service in the evening, but no one contacted me. I tried contacting them until June 26, 2015. I begin new services with another company June 23, 2015. I did stop payment for the service in July 2015 under Security Equity thinking someone would contact me, but no one called. My bank statements showed drafts on Sept. 17 & Oct 19, 2015 for Security Systems for two different amounts. So I did another stop payment under the new name in November 2015. Then I received a letter from Safe Home Security dated November 23, 2015 stating they couldn't process my payment due to the stop payment I placed. I didn't know what was going on so I contacted the phone number on the letter on December 1, 2015. I spoke with Anna in the resolution department and was informed that Point Home System was sold to them August 31, 2015 and services began with them October 7, 2015. I wasn't aware of this happening until I received the letter about the payment. Anna informed me that she was sending the resolution manager Shane M[redacted] at ext [redacted] an email about my situation. She also stated that I should not be double billed from two different companies. I also left a message for Mr. M[redacted] to call on December 1, 2015 but no call returned. I also left him another message December 8, 2015 but no call returned. I received a bill in the mail and contacted Safe Home Security and spoke with Stephanie in customer service. She was not help and I was transferred to Justin, who is suppossed to be the manager of customer service. I explained everything to him again, and he stated there was nothing he could do but keep the service until 2018. He was rude and offered no other alternatives. All I want is to get out of my contract from a company that I wasn't aware I was with. I tried to resolve with Point Home System but no one ever spoke with me. I want this nightmare to be over with so I can move on with my life. I do have security coverage with another company and don't want to pay on two bills for the same services. Also, I don't want this matter to put on my credit report because I'm not paying for this service.Desired Settlement: I want to get out of my contract with Point Home System/Safe Home Security. I don't want to do business with them ever again.

Business

Response:

The account has been canceled, with no balance due, per the customer's request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Contract issues , poor service , rude customer service

Alarm has when off with no helpDesired Settlement: End service

Business

Response:

Business Response /* (1000, 7, 2013/05/03) */

Contact Name and Title: Douglas [redacted] VP

Contact Phone: XXX-XXX-XXXX,ext1629

Contact Email: [redacted]@safehomesecurityinc.com

The customer never called us to mention any of these issues. He stopped paying in 2012 and has been quoted on several occassions a payoff amount owed as well as has committed to making payment arrangements that have never materialized. Please call our collection department to set up a payment arrangement to meet the obligation that is due on this account.

Consumer Response /* (3000, 9, 2013/05/07) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I have called Several times without proper customer service . No one has offered any help . All they offer is a buyout option. I don't fell like I should have to pay $500 for service I didn't receive . The very first person I talked to said he understood my problem and if it was his "case" he would wave all fees and end the service for me since I wasn't happy but I had to deal with my case worker . Once I spoke to him he said he would talk to his boss and see what he could do . That's went I was told it would be $500 for a buyout . Why should a customer have to pay for service he never received or was not happy with . I know I'm not the only one since of you research the company you will see the same issues .

Review: Lost home to foreclosure/short sale but Safe Home Security would not let me out of my contract. The alarm system was not functioning but l couldn't put money into it knowing that l was losing the house. I sent two faxed letters and made a couple of phone calls requesting that my contract not be renewed. [redacted] told me that he did get the letter and will be sure that my contract does not renew. Contract ended in January but they continued to withdraw $24.95 per month for February, March and April. I contacted them several times and each time l was told that they have rectified the problem and they will send me a refund immediately. It is June and l have not seen a refund check and now they will not return my phone calls. I just want my refund so l don't have to continue calling them about this.

Product_Or_Service: Security alarm monitoring

Desired Settlement: DesiredSettlementID: Refund

I would like a refund check for At least the three months they billed me for after my contract was cancelled for a total of $74.85.

Business

Response:

Business Response /* (1000, 5, 2013/06/07) */

A refund check has been issued, in the amount of $74.85, representing remiburesment of 3 months. We apologize for the delay.

Review: Safe Home Security, Inc.55 Sebethe Drive Cromwell, CT 06416-1016Dear Sir or Madam:The purpose of my letter is to make your company aware of the issue we had in July. On July 13, 2013, I contacted your office at X-XXX-XXX-XXXX and spoke with [redacted] about an issue with our security system. Specifically, I advised him that our security system was destroyed during a storm the day previous when lightning struck our home. I advised [redacted] that I needed to cancel my service and he indicated that since we had been such wonderful customers for over 10 years, he would be willing to have someone come out and install a new wireless system, free of charge. In addition, he advised that if I signed a 36 month agreement, we would be billed quarterly at a rate of $55.50 and he would waive any monitoring fees for three months. The original appointment to install the new system was scheduled for 7/15/13 however no one showed up. We received a call on or about 7/15/13 and were advised that they could not come out because the wireless panel was so new that they did not have any in stock and the panel needed to be ordered. The new system was finally set to be installed on 7/22/13 and when the worker arrived, he had a work order to be signed which indicated terms of a contract which did not agree with what had been told to us by [redacted] In addition, the worker indicated we were not supposed to be getting a wireless system but rather the same system we already had. My husband indicated that there was inconsistencies with the terms of our new contract and the worker called and spoke with [redacted] then spoke with my husband and he said he never told me any of the above information. My husband indicated that since [redacted] was basically calling his wife a liar, we were no longer interested in having the system installed. My husband thanked the worker and asked him to leave. Mr. [redacted] called the house several times and left messages telling my husband to pick up the phone. My husband was very upset that Mr. Callahan was basically calling me a liar over a few dollars. When I came home from work, I called Mr. [redacted] and left him a voicemail message quoting our prior discussion of which I had written down every detail. I expressed my extreme disappointment that he was calling me a liar. I advised him that I wanted our account cancelled and stated I wanted a refund since I had already been paying for services I called and cancelled on July 13.I never received a return call nor did I receive a refund. Instead, I received another bill for montoring of my system which Safe Home Security was fully aware had been destroyed. I again am requesting that we be reimbursed our monitoring fees from the date I called and spoke with Mr. [redacted] I am also requesting that you refrain from sending us any additional bills for monitoring fees.It is a shame that after all of these years, we will need to find another provider for our services. But rest assured, we intend to make everyone we come in to contact with aware of the poor customer service and shady dealings with had with your company.Regards,[redacted] Balloucc: Safe Home Security, Inc. 8278 Innovation Way Chicago, IL XXXXX-XXXXCouncil of Revdex.com 3033 Wilson Blvd, Suite 600 Arlington, VA XXXXX-XXXX

Account_Number: 9396

Desired Settlement: DesiredSettlementID: Refund

We would simply like a refund of monies paid (paid up to Sept 1, 2013)for monitoring service, back to the date I contacted Mr. [redacted] and informed him our system was no longer operational due to the lightning strike. I would also like them to refrain from ever contacting us again to solicit our business.

Business

Response:

Business Response /* (1000, 8, 2013/09/05) */

The account has been canceled as Mr. & Mrs. [redacted] have requested. Although Mr. & Mrs. [redacted]'s system may have been inoperable after a storm, Safe Home Security is still responsible to compensate the monitoring station for their services provided. That being said, a refund will not be issued for services rendered and the account has been closed with a zero balance.

Consumer Response /* (3000, 10, 2013/09/06) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

We do not accept their explanation with regards to a refund. Safe Home was advised when the system became inoperable so we should not be responsible for monitoring fees on an inoperable system. Safe Home should be providing a partial refund from the time they were advised by us of the storm. Why would the monitoring station charge for services not being provided?

Business Response /* (4000, 12, 2013/09/09) */

The monitoring station does not stop monitoring. It is the equipment in the customer's home which is not operable. This equipment is owned by the customer and it is the homeowner's responsibility to maintain its operation. The account has been canceled and a refund will not be issued.

Review: Company would not let me cancel service and would not provide any explanation even after several written requests. Then sent me into collections.

Company will not cancel my service and continues to charge me. They have not responded to any of my written requests and sent me straight to collections.Desired Settlement: I just want to cancel my service as of February 2013 when they stopped providing my monitoring service.

Business

Response:

The customer has a 5 year agreement for monitoring that does not expire until July 2016. He may consult his contract for details. He may pay a 90% buyout of the remaining term if he wishes to cancel. If he needs a copy of teh contract he may call us at ###-###-#### to obatain a copy. I do not see and written correspondence received from this customer at this time.