Safe Home Security, Inc.

Review: After I followed instructions from Safe Home Security's customer service dept regarding cancellation of service, Safe Home Security (without my authorization) removed funds from my personal bank account. The amount of $34.99 was illegally removed. Customer service rep for Safe Home Security Sunny [redacted] promised me twice, on 1/20/15 and 2/4/15 that the funds would be returned to me. On 1/20/15 Mr. [redacted] told me funds would be deposited in my account. Mr. [redacted] indicated his supervisor, [redacted], approved the refund of my money. The money was never refunded. I left four (4) voice messages for [redacted], no response ever from Mr [redacted]. On 2/4/15, again Mr [redacted] told me a check was going to be issued and sent to me for the refund amount of $34.99

I never received the check. Today, 3/4/15, Mr. [redacted] has indicated that the CFO of Safe Home Security is with holding my money and will not pay it.

I respectfully demand the return of my money ($34.99).

Safe Home Security on two occasions has PROMISED the return on my money.

As a professional business, I expect Safe Home Security to follow through with their promise.Desired Settlement: I expect Safe Home Security to repay the money they stole from me ($34.99)

I expect a formal apology from all involved members of Safe Home Security

Business

Response:

The customer's refund check has been issued. It was put in the mail as of March 11th, 2015 (Check Number [redacted]).

Review: Safe Home Security offered me a settlement for a debt that I feel was mostly illegitimate. We settled on a price that I felt was legitimate for the services that were provided and not provided of $177.77. After paying the settlement offer I received a phone call a week later stating that I still owed over $700.00. I explained that I payed the settlement without the requirement to restart services as I moved into a rental with services already installed and payed for by the owner. I was told the agent that produced the settlement was not authorized to do so and I needed to pay the debt. After explaining that I had the conversation recorded I was told Safe Home would review their recording and contact me within a few days. The next call I received (less than 30 days after paying the settlement) was from a debt collector attempting to collect the entire debt. Not only do I not owe a debt, but Safe Home placed it into collection less than 30 days after a payment was made and without any further attempt to resolve the issue with the consumer.Desired Settlement: I would like Safe Home Security to mark my account as paid in full, remove the account from collections, and have all negative credit reports associated with this account removed from all three credit reporting agencies.

Business

Response:

The account has been withdrawn from collections and closed. A credit repair request has also been submitted. This is considered closed, with no further obligation to SHS. We apologize for any misunderstanding or inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I took over an account that belonged to my deceased mother around Nov. 2013. They said she had a balance which I paid in good faith. I told them that the home will be rented and that there is no land line to monitor the alarm. One will be established shortly. On 4/4/2013, the company dispatched the Sheriff's dept absolutely terrifying the tenants. The company reported that the alarm was triggered and contacted me on my cell. The number the called me on was wrong and spoke to someone else entirely. I talked to the company and asked how this happened if there is no land line. They admitted to the mistake and I was told that they would contact the city and get the false alarm charge take care of. That never happened. I spoke to 6 different people since then to no avail. I spoke to [redacted], Customer Service Manager by phone and email going back to 8/2/2013. [redacted] admitted to the error and said that I will not be charged since there was no phone and they couldn't monitor the system. He asked for all documentation from the City to be sent to him and he would take care of it. To this date, nothing has been resolved. They continue to bill me plus late fees and finance charges exceeding 600 dollars to date. Their collector "[redacted]" keeps calling me and doesn't care about any of the history, only that "I signed a contract." [redacted] manager, [redacted] tells me its my fault for not having a land line and its my responsibility. He doesn't want to hear the fact that the land line was not put in because I was waiting for a resolution to the false alarm. How can I entrust them to monitor an alarm if they have my home connected to a land line that doesn't even belong to me or not associated with the property in question? All I get is no response from [redacted] regardless of the amount of emails sent and now threatening calls from [redacted]. I have asked for them to terminate my account and have yet to receive a response except from their collectorsDesired Settlement: cease account and expunge charges

Business

Response:

Customers have total and ultimate responsibility to maintain landline or cell back up unit and to test unit weekly. If the unit is installed and your tenant plugs in his or her phone it will work. We will accept $300 whicih is our break even on this contract to close if the customer pays by 8/15.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: We originally called to cancel/terminate our service. I was told I had to wrote a letter and wAit 60 days to cancel act. I had told the representative after she offered other service I would call her back after I siscussed with my husband. I called today to notify them we are canceling service as we going with another vendor. The lady was rude, her tone of voice compared to yesterday was completely different.Desired Settlement: Service to be cancelled

Business

Response:

The customer's agreement will expire June 24th, 2015 per the agreement terms. I ([redacted]) have contacted the customer in efforts to meet or beat the other company's offer. If this is not possible, the final months of the agreement are owed, and the agreement will expire.

Review: On August 20, 2013, I asked Safe Home Security to send me a final payment. On September 30, 2013, I again asked for a final payment. I still have not received my final payment.Desired Settlement: I want Safe Home Security to send me my final payment.

Business

Response:

I remember speaking to [redacted] on 10/2/2013 and she requested an invoice for the remainder of her agreement with SHS. I emailed it to the email address she gave me. I have just pulled up my copy and will re-email the invoice to her immediately.

Review: I'm sending this on behalf of my sister:[redacted]My sister is drifting into dementia and not able to take care of her own affairs. For the time being she still lives at home. I have taken over her bill paying and have financial and health power of attorney for her.Someone called her and sold her a security system. They had to have known after talking with her for 5 minutes that she was having problems and was not competent to deal with a security system. That didn't seem to be a deterrence for them. I feel she was taken advantage of.I arrived the following and discovered what she had done. There was no phone number on the contract. There was a number on the 3 page support document which was for the manufacturer of the equipment installed but none for the company selling the service.I waited for the first bill to come and called the number here. This was for the company listed. I called the number and explained my problem and was prompted to send an email explaining the circumstances and asked for the contract to be discontinued. Apparently this did no good for I have received another bill from this company.Upon receiving this bill I again called them and was told they could not let me out of the contract that I would have to call another company called "[redacted]" and was given a number: ###-###-####. This number is a complete dead-end. I feel like the people responsible are Safe Home Security. Their technique seems to be a delaying tactic and obfuscation.I am not paying for the bills. My sister is not capable of dealing with a security system. She can't remember how it works. In the near future she will be moved into an assisted living or nursing home.Desired Settlement: I would like the contract discontinued. I took the security system down and placed it in a bag and would be glad to return it to any address they request. I don't think my sister should be responsible for any expense because she is not mentally competed and they had to have known that figured they had found a sucker. Thank you for your help.

Business

Response:

THE LOCAL DEALER IS INVESTIGATING THE SITUATION AND WILL BE IN CONTACT WITH THE CUSTOMERS BROTHER.

Review: Fraud-Employee [redacted] offered me 5 months free due to signal issue I had have with the alarm system. Employee gave me instruction by phone that I needed to sign a document produced due to 5 months free, no to extend the contract. She sent me the document dated 3/21/2012; Verified with her before signed and returned it back to her and she confirmed that my signature in the agreement was not to be extended and I wrote a note on it stating that. Contract should be ended on 2/1/13. She sent me a new document dated 4/14/12 that I need it to send it back without that note and she reconfirmed on 4/24/12 that the contract will no be extended but now they want to extend it until 4/14/2017 due to my signature. Per my last phone conversation with another employee [redacted] on Monday, 8/12/13,he found the document dated 3/21/12 and with that the contract should be end but I am receiving a phone call from a collection agency.

Product_Or_Service: Residential Security Systems

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

End the contract as 2/1/13 as should be.

Business

Response:

Client wants to cancel, but signed a five year renewal with us 10 months ago, where we installed at no charge a new control panel, wireless communicator, 4 transmitters and a remote control.

Client says thought was only verifying a five month credit, which is true,and it was applied, but was also a five year renewal.

We cannot cancel this agreement, I can email you a copy if you send me an email address.

There is also $344.50 past due, I have even waived $63.07 in late and finance fees, bringing current balance at$ 281.43 which would pay until 12/1/13.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

First, I signed two different documents in two different dates by company employee phone conversation instructions for five months credit due to system signal issue, no to extend the contract. Second, I don't owes that amount. Monthly payment was automatic deduction from my credit card. Last amount deducted $30.21 was done in February 5, 2013. I can provide copy of the credit card statement showing that deduction. Also I can provide dates, time and names of all conversation I had since I signed the contract that expired on February 2013 and copy of the two documents I signed.

Business

Response:

We would be happy to refund any monies that were double billed, but the paperwork that stated a five month credit, was also a 5 year renewal, which we cannot cancel.

Please respond with the amount that needs to be refunded, we will submit it promptly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It was clearly instructed by employee [redacted], signature of the document was for five month free, no to extend the contract,

Sincerely,

Business

Response:

Responding again, we are not cancelling the agreement, it was a five year renewal, and a five month credit.

Review: - As part of the contract that I signed I was promised a programmable and internet capable thermostat. This has never been delivered even after that inconsistency was brought to the companies attention.

- Also, the company promised a camera that would be used to monitor my property as well as a sensor that could be used to turn on and off a light source via the use of the Internet. Both the switch and the camera given to me at the time of the initial installation, however neither of these have ever worked properly

- the terminal used to control the alarm was installed in my house crookedly

- most egregiously, I have had multiple false alarms at my house. The company was made aware of this and they sent out a repair person during the timeframe surrounding the first false alarm (April or so) A sensor was replaced, however, I continue to have multiple false alarms. I brought this to the attention of the company approximately one week ago. At that time they apologized and stated they they would send a person out from their company to do the necessary repairs so that my system would be working properly. I have yet to hear back from the company with regards to when the scheduled appointment will be. Initially the woman said she would call me back in 1 1/2 hours. It is now been roughly 7 days. I have now called two times and left messages on the managers voice mail. Her name is [redacted]. Her direct line is [redacted] extension [redacted].

- also, [redacted] relayed to me at the time that I first spoke with her that their online monitoring system had not been receiving appropriate signals from my house since the date of installation. In essence, there has been no monitoring of my house during this timeframe. The very thing that the company had promised me, peace of mind when I wasn't at home, had not been delivered to me. As far as I am aware, there is no way that I could've known that my alarm system was not sending the proper signal to their company. It seems to me that this is something that they should've noticed and brought to my attention many months ago.

- For the purposes of full disclosure, the company currently has sent me a bill for the last quarter of my service. Due to an unrelated matter revolving around the theft of a credit card, my payment source was canceled for the company. I am in no way refusing to pay my bill, but I do not feel as if I should provide the company with a way to bill me currently given the fact that I feel as if they are not providing the service that they promised.Desired Settlement: I would like my three year contract from safe home security terminated. In addition, I feel that I should be reimbursed for the months that I paid for this service as it was not that was not being appropriately provided to me. Lastly, I would like them to come out to my house and remove all of the devices that are currently installed.

Business

Response:

The customer has been contacted by Security One, the company that installed the system, in an attempts to solve the issue prior to this date with no response back from the customer. It seems Ms. [redacted] was mistaken, as the customer has indeed been monitored. In fact, there was an actual alarm on November 29th, in which the customer has been contacted. What Ms. [redacted] saw was that the customer had yet to set up a weekly test signal. The company would be happy to do that at the customer's discretion.

The agreement will not be cancelled, but the customer will be contacted by Security One in efforts to install the parts that were promised upon initial install.

Review: I have contacted this company many times not once did I get much help. I explained my phone was turned off because I was laid off and could not afford home phone service I explained there was no way for me to make payments for the security system seeing I had limited funds. I explained that the system could of been removed because it was something I could not afford. They informed me I still had to pay for a service that was not working because it works through the phone which I did not have nor do I. Even though I did not have phone service which the security system worked off of I still had to pay no help out of contract. The company gave No alternatives pay or it gets marked on credit was the responses I received. Not once did anyone try to help to try to get me out of a contract that I was informed I could cancel anytime. I feel I was harassed into the service because I tried to cancel the service a day after I agreed to it and was harassed and called non stop to keep me, the sales rep lied and advised I could cancel anytime. At the time I was a first time home buyer and the sales rep knew that. I have tried numerous times to get them to help onetime I informed a customer service rep I could not afford this the she questioned me how I pay my other bills. There customer service is very rude and I rather not call anymore. I have gotten repeated phone calls on my cell phone even though I advised them to stop calling my cell phone. This company has marked my credit not once have they thought about helping me just alternatives to pay for a service I could not use because I didn't have phone service and now I am getting threatening letters. This company does not think of there customers.Desired Settlement: I am seeking this mark from this company be removed from my credit report and this amount that they say is owed also be deleted. I believe this company treated me unfair with there decision and I also believe there sales person used deceptive tack tics to sell there service and the amount they say is owed is unreasonable.

Business

Response:

Per [redacted] the Resolution mgr, this customer re signed an agreement on 5-19-2009 And sent in cancel letter 5-8-13. Was offered to reduce balance by 75% and re sign with free Cell Back up unit and was not replied back at all. We have offered to wave some balance or do buy out, and customer has failed to call back. She can contact [redacted] at ###-###-#### with any other concerns.

Consumer

Response:

Review: 1[redacted]

I am rejecting this response because: Not once in the many times that I contacted that company did they ever talk about a buy out or try to help now since I have sent this complaint to the Revdex.com I received a threating letter today with a buy out option I don't believe I owe this company because of the way I was push into this the contract. I was verbally told by the sales guy that kept calling and stopping by my home I could cancel anytime with no obligations and like previously stated the first time I called about canceling because I could not afford the system I was told that I had to pay even though I did not have a phone and the cell phone option was an additional charge to have something installed and more a month if I could not afford phone service how could I afford the system plus additional fees and charges. I also have contacted this company multiple times which this person is not stating. This company has harassed myself and emergency numbers to try to get payment not references these people where numbers that you listed if the alarm went off and I was not around not numbers to call to try to collect a debt. Like stated in the response from the company I canceled the day after the sales rep came out as stated the was in 2009 like I previously stated when I bought my home a new home owner that was mislead into a contract because of the constituent harassment by there sales department so I do not believe I should have to pay for a service I have not had since 2011 and was told I could cancel anytime. This company has violated the Federal Trade Commission Act Section 5: Unfair and deceptive acts of practices. I was mislead in to this contract with the understanding I could cancel anytime now I have to deal with this unfair situation. I would never have agreed to anything if I could not cancel at anytime with out fees and obligations with the economy today. So because I was mislead by there sales person I believe I should not have to pay for this companies deceptive practices.

Sincerely,

Business

Response:

. CUSTOMER DISCONNECTED PHONE LINE IN 09/2011. CUSTOMER WAS SENT NUMEROUS OFFERS AND LETTERS TO TRY TO RESOLVE ACCOUNT BY COLLECTIONS EVEN A PAYMENT ARRANGEMENT CUSTOMER REFUSED. IN 06/12 CUSTOMER STILL REFUSING TO PAY BECAUSE SHE WAS UNEMPLOYED LIVES ALONE AND GOES TO SCHOOL. WE OFFERED CREDIT AND PAYMENT ARRANGEMENT CUSTOMER REFUSED. CUSTOMER SENT IN CANCELLATION LETTER ON 05/2013 STILL NOT IN RIGHTS TO CANCEL. I MADE OFFER TO CUSTOMER TO PAY 25% $231.16 AND RESIGN OR PAY A BUYOUT OF $868.08, CUSTOMER REFUSED. I HAVE SINCE SENT OFFERS SHE HAS REFUSED EVERY OFFER. MANY ATTEMPTS TO SAVE AND HELP CUSTOMER AND SHE HAS REFUSED. COMPLAINT IS 1[redacted]. THANK YOU FOR YOUR TIME.

Resolutions

Review: I contacted the company Safe Home Security in August of 2014 since my alarm system was not working. They scheduled for a tech to come out to my home and asked me to sign for an additional 3 years on my contract which I declined. No tech ever arrived. I called and was told that they would reschedule. The second time I waited for another tech no one ever arrived when I called and spoke with [redacted] he questioned why I had not extended my contract. I explain I was not interested in extending my contract that I wanted the alarm to be fixed and that was it. The third time a tech was schedule surprisingly no tech ever arrived. I have been sent letters that I am in collection since for an alarm system that is not active and when ever I ask for someone to get back to me to take care of this matter I am transferred to a message system. Since I do not want to extend my contract I am being treated in this fashion and I don't feel I should pay a company for services that are not being provided. I keep getting calls from their representative at the collections department who is aware of the situation but explained that she could not get involved with the department.Desired Settlement: I would like a letter from the company since I would not trust a verbal agreement terminating the contract and removing all fees that they are charging me for services not provided. Also I want it clearly stated that this will not affect my credit since I had always made a payment on my account while they were providing service.

Business

Response:

The customer has 2 options. The first is for us to service the system, we have been attempting to contact and set up for a few weeks now. Second option is to pay a 90% buyout on the account as they are in a primary 3 year agreement. We are not cancelling the contract.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Good afternoon, I have recently read the notice that the company is claiming they have been trying to reach me for weeks which is not true. I received a call this past Monday where they in fact insisted that I renewed the contract for 3 years. per my conversation with [redacted] he wanted me to extended contract. I feel like this company is trying to bully me and harass me into staying with them an additional 3 years. [redacted] from the office said I was trying to go with another company and that was my problem. This is very stressful and I will not be manipulated into staying with a company treats their customers like this. what is the 90% amount that they are asking for exactly? thanks [redacted]

Sincerely,

Business

Response:

$477.41 to cancel

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Good Afternoon, Thank you for contacting the company. I wanted to ask if I decided to continue with the service until my termination date in June are they going to charge me for service not provided since the time of original incident? also [redacted] mentioned they were going to charge me a high amount to replace the battery in my system. I would be will to buy the battery myself at [redacted] and continue until my original contract termination date of June 2015 if the drop the fees for the months in which I had no service. I don't want to pay anything additional to them because it seems they are trying to charge me additional to change s battery. I would be willing to buy the battery and have my son install it and moving forward pay the amount due monthly until my contract expires in June of 2015. But I want the fees waived of the prior months that I had no service. Thanks, [redacted] Sent from my iPhone

Sincerely,[redacted]

Business

Response:

The contract is up in June, we are not waiving back balances. If you would like to continue service we would entertain taking half in exchange for a new 3 year agreement. This is no longer a Revdex.com issue perhaps you should simply contact one of our representatives rather than go back and forth here. We have presented you options and have met our obligation with regard to the Revdex.com.

Review: Company would not let me cancel service and would not provide any explanation even after several written requests. Then sent me into collections.

Company will not cancel my service and continues to charge me. They have not responded to any of my written requests and sent me straight to collections.Desired Settlement: I just want to cancel my service as of February 2013 when they stopped providing my monitoring service.

Business

Response:

The customer has a 5 year agreement for monitoring that does not expire until July 2016. He may consult his contract for details. He may pay a 90% buyout of the remaining term if he wishes to cancel. If he needs a copy of teh contract he may call us at ###-###-#### to obatain a copy. I do not see and written correspondence received from this customer at this time.

Review: Safe Home Security, Inc.55 Sebethe Drive Cromwell, CT 06416-1016Dear Sir or Madam:The purpose of my letter is to make your company aware of the issue we had in July. On July 13, 2013, I contacted your office at X-XXX-XXX-XXXX and spoke with [redacted] about an issue with our security system. Specifically, I advised him that our security system was destroyed during a storm the day previous when lightning struck our home. I advised [redacted] that I needed to cancel my service and he indicated that since we had been such wonderful customers for over 10 years, he would be willing to have someone come out and install a new wireless system, free of charge. In addition, he advised that if I signed a 36 month agreement, we would be billed quarterly at a rate of $55.50 and he would waive any monitoring fees for three months. The original appointment to install the new system was scheduled for 7/15/13 however no one showed up. We received a call on or about 7/15/13 and were advised that they could not come out because the wireless panel was so new that they did not have any in stock and the panel needed to be ordered. The new system was finally set to be installed on 7/22/13 and when the worker arrived, he had a work order to be signed which indicated terms of a contract which did not agree with what had been told to us by [redacted] In addition, the worker indicated we were not supposed to be getting a wireless system but rather the same system we already had. My husband indicated that there was inconsistencies with the terms of our new contract and the worker called and spoke with [redacted] then spoke with my husband and he said he never told me any of the above information. My husband indicated that since [redacted] was basically calling his wife a liar, we were no longer interested in having the system installed. My husband thanked the worker and asked him to leave. Mr. [redacted] called the house several times and left messages telling my husband to pick up the phone. My husband was very upset that Mr. Callahan was basically calling me a liar over a few dollars. When I came home from work, I called Mr. [redacted] and left him a voicemail message quoting our prior discussion of which I had written down every detail. I expressed my extreme disappointment that he was calling me a liar. I advised him that I wanted our account cancelled and stated I wanted a refund since I had already been paying for services I called and cancelled on July 13.I never received a return call nor did I receive a refund. Instead, I received another bill for montoring of my system which Safe Home Security was fully aware had been destroyed. I again am requesting that we be reimbursed our monitoring fees from the date I called and spoke with Mr. [redacted] I am also requesting that you refrain from sending us any additional bills for monitoring fees.It is a shame that after all of these years, we will need to find another provider for our services. But rest assured, we intend to make everyone we come in to contact with aware of the poor customer service and shady dealings with had with your company.Regards,[redacted] Balloucc: Safe Home Security, Inc. 8278 Innovation Way Chicago, IL XXXXX-XXXXCouncil of Revdex.com 3033 Wilson Blvd, Suite 600 Arlington, VA XXXXX-XXXX

Account_Number: 9396

Desired Settlement: DesiredSettlementID: Refund

We would simply like a refund of monies paid (paid up to Sept 1, 2013)for monitoring service, back to the date I contacted Mr. [redacted] and informed him our system was no longer operational due to the lightning strike. I would also like them to refrain from ever contacting us again to solicit our business.

Business

Response:

Business Response /* (1000, 8, 2013/09/05) */

The account has been canceled as Mr. & Mrs. [redacted] have requested. Although Mr. & Mrs. [redacted]'s system may have been inoperable after a storm, Safe Home Security is still responsible to compensate the monitoring station for their services provided. That being said, a refund will not be issued for services rendered and the account has been closed with a zero balance.

Consumer Response /* (3000, 10, 2013/09/06) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

We do not accept their explanation with regards to a refund. Safe Home was advised when the system became inoperable so we should not be responsible for monitoring fees on an inoperable system. Safe Home should be providing a partial refund from the time they were advised by us of the storm. Why would the monitoring station charge for services not being provided?

Business Response /* (4000, 12, 2013/09/09) */

The monitoring station does not stop monitoring. It is the equipment in the customer's home which is not operable. This equipment is owned by the customer and it is the homeowner's responsibility to maintain its operation. The account has been canceled and a refund will not be issued.

Review: Somebody from this company ran my credit with out my permission on Nov 5,2014. I dont even know who this company is and how they got my social ser. number. I also called the company and they couldn't help me for some strange reason.Desired Settlement: I need this remove from my credit report asap.

Business

Response:

An outside dealer must have input a wrong number, either on the social security, street number or zip code to attempt to verify credit of a potential customer. We can not report or remove any credit information of an individual who is not a customer, however she can dispute it on line.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: you sound crazy. Your company name is on my credit report for inquiry my report which I gave no consent to. This company has completed a felony against me. Your need to Dispute this with the credit bureau. Not my job . This issue will not go away until it's off my report.

Sincerely,

Business

Response:

Ms. [redacted]

This was done by an independant dealer, who in turn sells the deal, to Safe home Security. We have no way of knowing who it was, but obviosuly it was an oversight and honest error. Please dispute the inquiry to the bureau in question, and we will advise them to remove it

Consumer

Response:

Review: [redacted]

I am rejecting this response because:have already tried to Dispute. They replied with get in touch with this company and I already knew this. Not the first time this happened. You guy have to send them a letter to have this removed

Sincerely,

Review: This company by far is the worst alarm company out there. I was a customer of SHS and the alarm would go off . The service in which we paid for was not being honored. Alarm went off more than once but recieved NO call to see if we needed assistance. I was troubed by that as I am a single women with children. I called they said they would look into it. Never heard from them again. I had the same problem a second time. I told them if it happened again I would terminated my contract. It happened a 3rd time. At this point I am concerned about my family safety. I sent a cancellation notice ,spoke to them on the phone and they have refused to cancel my contract. I have a new company that has been monitoring my home for a year now with their service. I tested my alarm when I first got it and the new company responded.

Which means Safe Home Security has not. I have been charged over and over again. Also, they took it upon themselves to renew my contract and keeps adding new charges.

They have harrassed my friends and family serveral times calling them in regards to my bill. That is Unacceptable. This is bad business practice harassing and trying to force people to accept unsatisfactory service. I need this

to stop. Thank you so much for your help.Desired Settlement: They need to cancel the service and stop sending bills and harrassing my friends/family

Business

Response:

This customer called in December 2013 to cancel and was told she was under contract until June 2014. She was offered and refused service. She owes through June 2014 plus late and finance charges. It's $288.91 to finalize cancellation but if she pays by 1/30/2015 we will accept $250 to close.

Consumer

Response:

Review: [redacted]

I am

rejecting this response because: They are still trying to charge me for service

that was not covered after my new service was installed. They were not providing

any service at all are still trying to collect money and bulling me into a

Review: We had a alarm installed in our home it worked for about 2 1/2 months, then the alarm would go off for no reason,all times of the day or nite I called for service and three times they had me stay at home all day waiting but no service repair showed up, each month I get a bill for an alarm system that doesn't work right. Me and their rep came up with many ways to solve this it has been a year and a half but mangement will have no part it all they want is money for a service that they didn't provide ,I feel no service no money!!! I have had enough we no longer want anything to do with this this company, we had adt for over 20 year never had a problem .

Why should we have to pay 731.43 for not serviceDesired Settlement: Cancel the bill , release me from the contract , so we can go with another company. P.s. They said they sent a repair person out that Never happened

Business

Response:

Have made numerous attempts to contact customer to service system, with no reply back. Customer has an outstanding balance of 509..00 plus late and finance, which can be reviewed when customer calls us. They also disconnected the phone line to the system and is only working locally . Any questions or concerns can be directed to [redacted] at [redacted].

Review: [redacted] Copy: 2 of 2

Dear, Revdex.com;

I am sending you this letter to inform you of my extreme dissatisfaction with Safe Home Security and

their so called service. And to ask what steps can I take to make them stop their predatory tactics and

their threats that I have to pay them four months in advance for services they have not rendered nor

would they. Ever since they have taken over my home security from [redacted] they have failed to

address numerous key issues; such as inadequate monitoring of a key portion of my home (the side

door of my garage), and they have engaged in dishonest tactics to ensnare me into a contract with terms

I have never agreed to.

I only agreed with Safe Home Security to finish my contract of less then two years that I had with

[redacted] over the phone. They said, twice that they would repair and pay for the problems their

system was causing, only to change their mind and say I had to pay for the cellar service, then promised me again that they would take care of the costs only to again deny everything. Why would I agree to go on for three more years in addition to the original agreement for a service they wouldn't provide?

When they took over from [redacted], they removed, without telling me, the old Alarm System from

downstairs but left holes in my wall, and wires dangling out of my phone jack. The new Alarm System

was placed in my kitchen where it completely took up the outlet by the sink. When I tried to use the

one free outlet, it triggered the fire alarm when there was no smoke or fire.

They knew there was no reason for them to send any additional written contract because I wouldn't sign

it. They didn't send it through the mail nor did they send anyone hand deliver it to me. The only time I

signed anything with Safe Home Security was in March of last year when their repairman came out, he

replaced a faulty sensor on the front door. Then, he had me do something I never had to do before or

since when a repairman came over. have me sign what I was made to believe was a work order. The

only work order that he or any other repair man from Safe Home Security ever had me sign before or

since.

I have been fateful in my payments even though I have received absolutely no commensurate service,

of course how could I since their monitoring equipment must dial in at least every twenty-four hours

and yet paradoxically because of its massive interference of my house's internal wiring has made that impossible. But even though it was their equipment causing the problems, they expected me to have to

pay for additional equipment and a permanent increase in my monthly payments to fix a problem that

they caused. It wasn't enough that they were taking my money for literally nothing but they wanted

even more. This was even after the phone company proved It was their equipment causing the problems they still refused to come out and fix the wiring of their system-

They knew from the beginning (May of last year) that their system was interfering with my phone

service, though they denied it, Then, when there was no doubt, after the phone company repairman

came out more than thirty-two times, and working his way from the telephone poles by the road to the

house, finally showed that it was the alarm system, Safe Home Security still refused to repair the

damage.

Even though I would arm the alarm system every night it would shut itself off and not even announce

when anyone was coming. Were a thief to break, he could steal a number of valuable objects or worse

without setting off my other detection device. In other words, their negligence has left my family at

risk! It failed to to alert anyone when I had several incidents of sleep walking. Thank God, that instead of

being hit on the highway, twice I had Samaritans to stop, wake me up and get me off the road. Also;

the smoke detector, while I was in the kitchen trying to use the outlet beside the Monitoring system,

went off, and despite the fact that I immediately called in and reported that there was no emergency, the

fire department was dispatched anyway.

The doorway leading from the outside into my garage has had no sensor since their technician removed

the one belonging to the previous system. Keep in mind that the garage is part of my house, not only

do I keep a number a valuab1e equipment and furniture there, and which not only communicates with

my dinning room but also affords the only access to my attic.

In February I sent Safe Home Security a letter like this, informing them of my displeasure and it wasn't

a week that I got a response. They told me that I would have to pay $1600.00 to terminate the contract.

In March, they called and threaten that I would pay Four Months ahead or that I would be behind. For

what? A year of no service?

Two days ago they called me after work hours (around 7:30 at night) and said I was behind $194.00 -

$70.00 for Monitoring (something they are not doing anyway), $30 warranty I already have (The

warranty is in the contract). Both I already pay for with the $35.99 I give them every month. $10.00

for late fees claiming that I was 30 days behind and threatening that they were putting me into a

collection agency.

I would really appreciate my assistance you could give in this matter.

Yours truly,

[redacted]Desired Settlement: Consumer desires assistance from the Revdex.com - repairs are completed, billing corrections made.

Business

Response:

We are in receipt of the complaint dated 4/23/14 and our response is as follows:

Review: On or about August 5th, 2014 a Sales representative by the name of [redacted] came to my Mothers home in [redacted] uninvited. At the time, my Mother was 84 years old. With her was my 14 year old Great Nephew. According to my Nephew, [redacted] asked them if they were aware of a new law in [redacted] that requires home alarms to have a touchpad control box, which will take effect sometime in the near future. Of course neither of them had. He then begins his sales pitch, during the course of which, he explains that he can offer a faster response time should the alarm go off. Of course my Mother would want that. He then pulls out a new contract for my Mother to sign never telling either one of them that it is with another company. A few days later my Nephew placed a call to [redacted] and asked if it was with a new company? His reply was yes, it was, as that was the only way to get a quicker response time. The day the installer came to the house to install the new touchpad control box my brother happened to be there. He asked what was going on and was told that it was the same alarm company with a new name and my Mother qualified for a new keypad. Not knowing the full story and with no reason to doubt what was going on my brother did not question it further.So in conclusion I would like to sum it up by saying that [redacted]. came to the house uninvited. Seeing a sign from [redacted], he knew that there was already an alarm service at the house. He lied to my Mother, who is being treated for [redacted], and her 14 year old Great Grandson about a law in [redacted] that does not exist. At no time did he tell my Mother that he was with another company and whoever installed the equipment lied to my brother about being the same company. I am now asking that Safe home Security do the right thing and cancel this contract.Desired Settlement: Cancel contract.

Business

Response:

Good morning [redacted],

I’m responding back to the Revdex.com complaint case # [redacted]

I reviewed the account and I’m releasing the customer from our agreement.

No further obligations are required.

Thank you.

Review: In 2011 Safe Home Security, set up an security contract with my elderly uncle (** at that time) even though he had equipment in his home from another security firm who he had been with 10 years prior to that and current. However he was old and becoming a little senile, did not realize he was paying the other company automatically from one of his bank accounts. The contract that they set up in August of 2011 was for a period of 36 months for $36.99; then in January of 2013 18 months into the contract, they somehow manage to get my uncle to agree to another contract with additional added with the exception of a price increase to 49.99. Since that time my uncle's health has deteriorated (during the period between 2011 to 2013, also declared legally blind)since that time and I am taking care of his affairs. The original security firm is [redacted] My uncle did not realize he had been paying two security firms because he did not notice the financial drain because his net income had doubled during the period in question, I found the the two companies were being paid once I took over my uncle's bookkeeping.Desired Settlement: I would like to see the contract canceled so that my uncle can continue with the security firm he had been with for more that 15 years.

Business

Response:

MAY WE PLEASE HAVE A COPY OF THE CONTRACT FROM THE OTHER COMPANY, FOR REVIEW. PLEASE FORWARD TO [redacted] OR FAXED TO [redacted]. THANK YOU

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will respond to the request of Safe Home and provide them with the contract of Protection One.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:From: [redacted] Sent: Wednesday, August 26, 2015 10:52 AM To: [redacted] Subject: RE: [redacted] My name is [redacted]:I filed a claim for my uncle [redacted] several months ago regarding issues we were having with Safe Home Security in [redacted], CT. Issue: When other members of the family urged My uncle who is now ** and legally blind to get safe home security, neither my uncle (has poor memory) nor the other family members new he had another security firm which he had on an auto pay since 2000. Anyway, the original contract was initiated I believe in 2011 for 36 months, then two years later someone took advantage of my uncle's disability and and had him renew at a higher rate than the first contract (he did not realize that he had 12 months left on the original contract) and increased the length to 5 years. I took over my uncles affairs last summer, and found out that he had been paying for 2 security services. So I began to inquire about the contracts with each firm, that is when I noticed that Safe Home increased the monthly rate before the first contract was ended. Once I found out that my uncle had been paying Protection One since 2000, I wanted to stay with them, besides they have a better reputation. I understood that once the contract was signed that my uncle would be obligated to pay Safe Home for the remaining length of the contract. However after careful studying of the two contracts with Safe Home, that they took advantage of my uncle by getting him to sign a new longer contract at 10 more dollars a month a year prior to the termination of the first contract; that is when I decided to file the claim with Revdex.com. Somehow I lost the emails I received from Revdex.com. However, the last task that I was requested from Safe Home Security through the Revdex.com Website was to send a copy of the contract from the original security company to them which I did promptly. Since that time, my uncle is still being billed by Safe Home, and we have heard nothing since I sent the contract to Safe Home. Please let me know if you can find the original information on the claim. Thank You[redacted]

Sincerely,

Business

Response:

SHS has never received the contract from [redacted]. Please forward to Safe Home Security [redacted], CT [redacted] ATTN [redacted]

or email to [redacted]

My system hasn't worked for 22months but they still take money from my checking account. They refuse to let me out of my contract. I've made many calls to customer service to set up appointments to have my system serviced. I get a run around every time. Once I had an appointment and they did not even show up or call to say they weren't coming. I've talked with their resolution department and they say I must honor the contract even though the system is not operable. I had to I close my bank account to stop them from taking payments. I will resume payments and fullfill my contract after I get service and the system is operating again.

Review: The nature of this complaint is towards the whole service of this company. From the start I have had problems with not only communication but with the proper function of their service and equipment. Two months after I signed the contract my home phone number had to be changed so I informed the company of the change but never updated it on my account therefore leaving my equipment useless for the remainder of the contract, which was 34 months. After these 34 month the contract was automatically renewed without my acknowledgment or consent and was never informed that if I didn't cancel 60 days before the contract expired. That same month the contract expired I called to have them cancel my service and that has been a frustrating process that has taken more than 4 months. Their customer service representative say they will call me back and never do. Different service representatives will tell you different information regarding the issue as if they each don't know the policies of the company. One even mention that if I paid to the last two months he would be able to cancel and when I took him up on that offer he said he had never said that and had no recollection of what he said. They say they will talk to their managers but never get back to me. Seems like they tell you what you want to hear just to get you off the phone and buy time. They have a horrible way of treating the customers so I decided to get a new alarm service with a new company to feel safe with my kids in my home.Desired Settlement: The desired settlement is a simple one. All I would like is to get this service cancelled. I want nothing more from the company, even though I should request a refund for the months the service was not working properly and was paying for nothing. A complete cancellation is all I would like at this point.

Business

Response:

Out of courtesy and excellent service we will cancel this and forgive the back balance. A technician went to the home in September 2014 and discovered there was no home phone service........... Thus no service bacuse the customer failed to maintain it. Please allow 30 days for the process to complete and ignore any correspondence recieved prior to that.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:From: [redacted] Sent: Tuesday, January 06, 2015 1:45 PM To: [redacted] Subject: Case ID [redacted] Hello, My name is [redacted]. I filed a claim again Safe Home Security Inc. on December 10, 2014. I know that the message you sent after the claims was filed states that I should have responded within 7 calendar days, and the reason for no response was due to the content of the message from the business that stated they would, out of courtesy and excellent service, cancel and forgive the back balance. I figured that with that statement the case would be resolved as that is what I wanted to happen. Now in January I am still receiving a bill from the company along with late fees. If the case could be reopened I would greatly appreciate it. My phone number is ###-###-#### if there are any further question about the case. Thank you for your time,

Sincerely,[redacted]

Business

Response:

The response tells you to allow 30 days for the process to complete, that's 1/16 and ignore correspondence recieved prior.