Safebound Moving & Storage

Pick up date ,price of move driver unprofessional @office staff lied(mike)
Feb 6 ,2019 I contacted safebound logistics and spoke to *** at customer service about our move he explained to me the price 2400,00 I put down 600 told me that the movers would be there on the 27 or 28 never showed up until March 2,2019 I paid the move in full before they arrived to pick up( 2440,00 xtr 40.00) because I paid with a debt card Driver gets there starts cussing asking me why nothing was packed I paid for that service ,had to pack our own items ,our son had to help driver load truck because driver of truck didn't bring any help no paid him for that (our son )takes man 10 to 1100 hrs to complete this because driver was busy on his phone with his wife the hole time then after all this *** labor was complete we get a call from the Safebound logistics Mike said we owe them 500.00 more dollars ,I asked driver for a scale ticket before he started loading our items never produced us and after he loaded still never produced us a scale ticket they have really gave us a really hard time with this move supposed to be cut and dry 2400.00 per agreement

After reading reviews in Revdex.com, Yelp and Google, I decided to move from Pembroke Pines, Florida to Fayetteville, Georgia using Safebound Logistics. I paid a higher fee to have a dedicated truck that would come on November 26th to pack the furniture and belongings. The moving would take place on the next day, the 27th and deliver on the 30th. All this happened as planned. I am satisfied with this part of the moving. I also paid extra for the movers to unpack and take away the empty boxes. This also happened. Having said this, I was not happy with some other aspects of the move. First, the movers lost a piece of hardware needed to put the bed back together. The foreman took a picture of the part and the bed model and sent it to his company in front of us, assuring us that we would get it in a couple of days. After about ten days, we wrote an email to the company to inquire when we could expect to receive the part. By the way, this part had to be bought from the manufacturer of the bed because hardware stores do not carry it. The company said they would look into it. It has been a month and we have not heard anything. Secondly, the movers damaged the hinges on a dresser and broke the wood on top. The company requested pictures of the damage. We sent the pictures two weeks ago. Again, we have had no answer from the company. Lastly and worst of all, we are missing an art piece that the movers put in a box, but it did not arrive to the destination. How can a dedicated (and very expensive) truck lose an item when it is supposed to be locked after loading and not be opened again until it reaches the destination? I realized the art piece is missing because it was expensive and I know all the pieces in my collection. I'm probably also missing every thing else that was in the box that contained the art work and I will notice later on. When you have other people packing your many things, it is difficult to notice right away what you are missing. I will find out in the future. I paid a higher fee to minimize these problems. I gave Safebound Logistics the opportunity to remedy the situation, but although we had an initial dialogue, it came to a point when they stopped.

I've moved several times in the past and this was my first time hiring SB. I picked them based on their reviews and was so happy I did! Their customer service is fantastic -- it was easy and quick to get a quote and make the reservation, and they kept in touch by text the day before and the day of the move. The crew was great -- Would definitely use this company again!

Very unprofessional and poorly handled situation where multiple damages happened to some expensive furniture.
Ok so here is my story,
We have stored my grandfather's beautiful furniture in a storage unit in miami for several years after he passed away. In early june my girlfriend and I bought a house togather and we decided to move my grandfather's furniture to Pennsylvania. The truck was scheduled to make 2 stops, one at my house and a second at my dads house in NJ. When the truck showed up at 8:30am there was one driver who was very nice but nobody else to assist moving multiple huge peices of furniture. An add was posted on craigslist and another gentleman showed up to help, otherwise my father and I had to help this man move all of our furniture into my house very unprofessional. Then it was realized we received only 4 of the 6 chairs that were part of a beautiful dining room set. The other 2 did not make the trip with the rest of the set and were declared lost in their warehouse. Once all the furniture was finally unpacked from the first stop(with few damages to the furniture) we met our driver at my dads house over an hour away in NJ for the second stop. Nobody showed up to help unpack at that stop. While my dad and I helped the mover we paid to unload our stuff we discovered that there were multiple peices of expensive furniture that had extensive damage to them. After multiple months of going through the claims process and very poor customer service, they offered us a dismal 360 dollars for the items that were never found and the furniture that was neglegently damaged. Not only does this not come even close to the actual value, but also is a sad offer for some very sentimental peices of furniture that I will never see again.

SB was fantastic - ready and willing to help to make our 3 bedroom apartment move less stressful. Everything was moved in a timely manner and our furniture was all covered and moved with care! Would totally recommend! The job took slightly over 8 hours ( If anyone is curious)

Roldan, Nelseon and Greg from Safebound Logistics did an excellent job. They hustled and got us moved faster than expected. Highly recommend- specially if you need a last minute move.

Awful experience. Safebound subcontracted our move to an F-rated company, who in turn subcontracted to another F-rated company for our move from CT to TX. The moving truck was a dirty rental and our things were tossed in with other people's belongings - no separation. We were promised delivery dates and the movers never showed up. We took unpaid days off of work waiting for a truck that never arrived. Communication with Safebound during this ordeal was horrible. It took 4 1/2 weeks for our things to arrive. Our hardwood floors and a nightstand were damaged. Our contract stated that the furniture would be reassembled the movers refused and we had too do it ourselves. We paid $85 extra to have a dresser mirror wrapped so it wouldn't be damaged and that mirror disappeared. We replaced the mirror at a cost of $350. We put a claim in with Safebound's insurance company. They offered us $42 as a total settlement for everything.

Tomas, our head mover, was friendly and professional. The movers were extremely efficient and fast and very mindful of our property. Would definitely recommend and go back!

My biggest issue with this complaint is that I was promised they would complete delivery on a furniture piece they broke but they have not kept promise
Working with this company has been a nightmare. Their lack of communication with me has been ridiculous. While I have many complaints about this company my biggest issue right now is that they broke my desk in transit and promised me that it had been sent manufacturer to be repaired and once it was completed they would return for a delivery to complete my move. The unload date of my move was on June 19th and it is now August 27th and I still don't have the desk and every time I try to get someone in the company or the broker to give me an answer they blow me off. I have paid for my move in full and feel taken advantage of. I need to know if I can dispute this with my credit card at this point. I paid with Master Card. I bought the desk from Office Depot a couple of years ago and paid around $500 for it. I work from home so not having a desk gets in the way of me doing my job. The person I dealt with the most at Safebound is *** and I believe the name of the broker they used is Moving Masters @ ***@gmail.com. The number they gave me goes to a locksmith so I think it was a fake number. I had another number from the foreman that delivered my furniture of XXX-XXX-XXXX. While Safebound's communication was poor at best dealing with this middle company is the worst. I was told in July that in order to make any claims I could email them pictures and descriptions. Over a month later when I heard nothing I inquired again and was told I had to fill out a form and it had to be mailed. At every turn this company has been the worst I have ever dealt with.

These guys are no joke. They went above and beyond to make sure my office furniture was protected and moved securely. Even my precious, glass & crystal chandeliers. I can't say enough great things about this company.

I truly couldn't be happier with my experience using Safebound Logistics. I recently used them to relocate from MA to South Florida and it went flawlessly. My belongings were handled with great care and the movers were a pleasure to deal with. High level of professionalism and treated myself, my time and belongings with great respect. I would 10/10 use them again and will be recommending as much as I can. Thanks again, Safebound!!

Let me tell you what I liked the most about Safebound-it's their reliability. From the first time I called them till the delivery was made; they went through every stage of this move with promptness and curtesy. The movers were excellent. Their truck was spacious, clean, and organized. All my belongings delivered on time. Nothing was broken, lost or damaged. I am super impressed with this company.

Moving company grossly inflated their binding estimate and threatened to leave if we didn't agree to pay nearly $5000 extra.
We hired Safebound Logistics to conduct our move from Virginia to California. Their sales manager walked us through a detailed video conference to inventory the entire house. After showing them every corner of the house and discussing every item, we agreed on a "binding estimate" for a full service move including packing materials. Safebound told us they would conduct the packing, the move, and the storage themselves. On the moving day, a crew arrived to pack our stuff. They walked in without telling us who they worked for and began packing. They asked how we wanted certain items packed (without ever indicating that additional costs would be involved). We kept telling them that we wanted everything packed so it would arrive without damage.

Once everything was packed and loaded on the truck, the movers presented a revised estimate for the move which was nearly $5000 more than quoted. The foreman tried to force us to sign the revised document that had a different company name (Budget Moving and Storing) and different terms than we had agreed to. We were never told that Budget Moving would be a subcontractor. When we refused to pay the higher costs to this other company on the spot, they threatened to unload 1/3 of our stuff onto the curb and drive off with the rest. They knew we had closed on our house and needed to vacate that day. When we did not immediately pay the inflated costs, they became aggressive with our stuff, banged them around, and scratched the floors.

When we complained again, they said we had more items than the inventory; however their method for counting inventory was completely different. For example, during the initial estimate, they counted a King Bed as a single item. Now they were counting it as 7 or more items ( a mattress, a box spring, a frame, and four sides of the bed.) They also charged per box as if it was packed full of delicate items. But they would rip up multiple boxes to wrap a single item. For example, they ripped up about 8 large boxes to cover our dining table, and then charged more than $25 per cardboard box. (The crew did say they were running low on boxes, so we offered to buy additional boxes at Walmart at $1, but they said they would bring more of their own - again, never indicating the inflated cost of this). We complained several times to both companies, but neither has provided any resolution or meaningful explanation.

These guys are the best. We just used them on a move and not only did they do a great job but they helped pack and even swept the garage when they were done. A good mover is hard to find!

Before breaking down my elderly mother's home after she became a permanent resident of a nursing home, I interviewed several packing and moving companies, one of which came highly recommended by several people because of its multi-decade reputation in the community for packing and transporting antiques and artwork. I, honestly, believed I would end up hiring them and only canvassed SafeBound and several others for comparative purposes. In short, I was so impressed by the professionalism of the principles of the company, as well as the more than competitive bid, I decided to give these young men a shot. My mother's belongings were mostly divided among my siblings and me, which meant the goods had to be packed and transported to 3 different out of state locations. The men who packed for us were respectful, efficient, accommodating, and well understood that we were dealing with a stressful and emotional situation. When the shipments arrived at each location, they unloaded and placed each piece of furniture where we wanted them. Everything arrived in good order and we were left to unpack the small stuff. I am very pleased I decided to go with SafeBound and would highly recommend them to just about anyone. This review is long overdue and I can't thank Michael, Felipe, and Del for the terrific job they did for us.

I requested a quote online and I was bombarded by phone calls. I got several estimates but it seemed that the more moving companies I spoke to, the more confused I became. Prices were all over the place, which is a little sketchy. I picked SB because they explained multiple options over the phone. I was even able to do a Facetime call and check out their entire warehouse + trucks. Piece of mind for sure! When I say estimates were all over the place- I mean it. Price differences of over $5000+.

Honestly it was a bit of a mixed bag. Some aspects of working with Safebound Logistics were incredibly easy and other parts were a headache.

We were moving from NC to NH and trying to figure out a specific moving date, as we had to book plane tickets. There was no way that we could have stayed in the house after they came and picked stuff up, as we would have no food. no car, and nowhere near us. We also couldn't leave *beforethey came as there was paperwork to sign and an up-front payment to make. Besides those two points, we also didn't want to wait until the very last minute to book our flight, as flights tend to get more expensive the closer you get to the flying date.

I explained this to them multiple times and kept asking if we could hone in on a specific date. I was repeatedly told "We'll know soon". We didn't get our moving date until 2 days before. So I had to pay double on airfare because it was so last minute. That was incredibly frustrating.

If you are a company that moves people long distances, how can you not be prepared to work with people who need to book flights in advance?

The second point of frustration was that, when I first submitted my inventory estimate, I was quoted a price. Over the course of the next few weeks we ended up selling/ditching a TON of stuff (notable big stuff like a coffee table and 3 end tables). I also realized there were some smaller items I forgot to account for (a table lamp, posters, etc).

When I sent them a new inventory sheet they tried to jack the price way up, claiming that it was because "You had 20 items before and now you have 40. 40 is more than 20 so it's going to take more space on the truck"

Yeah, ok. Except if I get rid of 1 couch and replace it with 20 baseball hats...well...20 is more than 1. Does that mean 20 baseball hats take up more room than 1 full couch? (The point here is that while, yes, we technically had a higher quantity of items; the items removed were quite large and the items added quite small.)

I was fought tooth and nail on this logic. One agent in particular, who I will not name, seemed to completely refuse to even *tryto understand this logic. It really felt like "Sorry, but we have an opportunity here to squeeze more money from this, so LALALALA I CAN'T HEAR YOU".

It wasn't until I escalated things and asked to speak with a manager that I was able to have my price knocked back down to something that actually made some sense. If anything it should have been LESS money, but at this point I was just happy not be fighting on it anymore and just wanted things to get done.

All that being said, there are far worse companies.

In the end, the price was fair (even if I had to fight for it), the stuff was picked up and dropped off in a timely fashion, and nothing was damaged.

The movers were three P'spunctual, polite, and professional!!! They worked quickly but carefully. Very pleasant experience. I would use them again.

EXCELLENT service! Was quoted a price and it never wavered. Felipe was extremely helpful and efficient and made promises that were kept. For such an overwhelming, important job of moving from Ft. Lauderdale to North Carolina, Safebound made it stress free! Contracts and payment procedures were clear and consistent to the end. Pick-up and Delivery times were punctual and the movers were delightful. I highly recommend this company. AND after weeks of research, they gave me not only a fair price, but the very best I found. Thank you!

Reliable, considerate and professional.