Safeway Inc

This case is still pendingWe had to contact Customer to find out the correct store location so that we could refer it to the correct District ManagerThe District Manager is addressing and we will send the outcome shortly

Upon receipt of this case, we found that the customer was entitled to the $offWe added a $credit to his accountThe customer needs to allow up to hours before this credit is available for useThis credit will come off the next time he or his wife shop in our store and use their Club
Card or telephone numberWe apologize for any inconvenience that Mr*** experienced
Thanks!
*** ***
CSR
Customer Support Center

Customer is scheduled for a pick up of the order for Saturday 3/10/between 9-AMWe have also placed a $Credit on the customers account for this inconvenience

Initial Business Response /* (1000, 5, 2015/11/03) */
Safeway received an email from Ms*** and responded on 10/30/explaining that the prices of items is based on what the sale prices and promotions are on the date of her delivery, not on the date of the orderThey also advised Ms***
in their response that they provided a one-time courtesy $credit to her online accountThis $credit will deduct automatically from her next order total
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I didn't know that hey offered to credit me $on my next orderThis is satisfactory, thank youTheir website needs to be clear about the sales, as this price was actually showing on the day of my order

We called the customer on 3/14/and left a message that the store refund the customer $25.00n on 3/7/We refund the customer the remaining balance of $todayThe refund will take 3-business days and that the $Credit on her account will remain on her accountIf she ever wants to try us again

Customer Courtney Clendinen was refunded the delivery fee on her order on 4/21/*** $*** for being late, we also placed a credit on her account for $**for the inconvenience. Our records shows besides that order being late the order on 5/27/*** which was scheduled for delivery
between and the driver called her and stated that he was running late and would be to her by 1pmWe do not over book delivery windows, but there are some operational issues that can arise such as sick calls, IT Issues, traffic, breakdowns etc. We have refund her for that delivery fee $*** along with a refund for her strawberries and oranges ($***) that she wrote into us after the complaint was filled with Revdex.comWe have also refunded the customer for the delivery fees in the amount of $*** for the orders on April and the orders on May 6th, 11th, 22nd and 29thNo other orders were noted as being lateWe have placed a $**credit on her accountWe are investigating and addressing the issues resulting in late delivery with the store

Upon receipt of this concern from *** ***, we followwith the local storeWe were advised by the store that they refunded *** *** on *** in the amount of $*** *** should allow from 7-days for this credit to update to his credit cardIn addition, a $*** Credit has
been placed on his account for the next time he places an order with usHe will received $*** off of his bill, as we are unable to provide credit to his credit card for items that were not purchased

We did find that the cards were redeemed and the only way to find out who may have redeemed them and to get this resolved is from SteamWe do not have any way to view activity from another company's gift cardsWe sell them as a courtesy to the company and Steam is the only one that can verify where the cards were redeemedWe ask that *** *** attempt to reach out to Steam again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/08/14) */
We referred this matter to our Payment Services team and they are mailing a gift card out to Ms*** in the amount of $due to the charges she incurred at our store
Initial Consumer Rebuttal /* (2000, 9, 2015/08/18) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
Received a call from SW Head Quarters regarding the situationI am *** this made it to headquartersBecause it brings light to the fact that "some" people working in Customer Service should not be there because they do not listen to the customer
Thank you Safeway for your response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have tried to contact Steam and they don't respond to meSo I didn't purchase these directly from Steam, I purchased them from SafewaySo as far as I am concerned Safeway sold me Fraudulent Gift CardsAll businesses need to honer what the sell or DON'T SELL ITSincerely,*** ***

Initial Business Response /* (1000, 14, 2015/10/27) */
We referred the complaint to the Store Manager so that an incident report could be filedThe Store Manager sent the following information of the outcome of this case: I just spoke with this customer that had the incident at our storeI took
down his information and greatly apologized for any inconvenience that he may have experienced with our productI also issued him a dollar gift card on behalf of the store as he is a regular shopper here
Initial Consumer Rebuttal /* (3000, 16, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Store manager said said someone would get back to me so we can figure out What is in the bottle and pin point where the problem is and I still have Not heard backIf this is biological or something that can possibly poison someone it should be traced back to the sourceI'm still Not *** about this incident

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Lauren***

Initial Business Response /* (1000, 5, 2015/07/17) */
The online site had stated that this price was limited to The customer purchased 20, and therefore only received the $price on Customer was informed of this when he called inWe will forward his comments regarding the online pricing
to our Grocery Delivery Team for review
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website only listed one priceI assume Safeway claims that was the sale priceThere was literally nowhere where the website listed any other price(I have screen shots)It is true that in small print the website wrote that there was a limit of two and "Save UP TO $1.50." There is no way to tell from that what the actual price is; one could guess it was something between and $That still would not tell me any other price other than $
Second, the receipts emailed to be before delivery honored the $price for the entire order of cases (Note: I always buy lots of cases from Safeway - that is for me)
Between there being no other posted price and the $being honored by the website there was literally no way I could tell there was a sale price
Had I not looked at the receipt I could never have told that Safeway raised the price on me by $That is a significant deviation
I believe this not honoring the only posted price is unethicalThe price that's marked should be the price that's honoredPeople deserve accurate prices by the seller when those prices are knowable (weighted items where there is inherent uncertainty of course mean there will be some estimate when those are ordered)Some people rely on online delivery for all orders if Safeway claims the website is not providing accurate pricing on items with set prices then that is a big problem ethically and, frankly, legally
I have used the Safeway website before and never encountered this problem beforeI believe the website was purposefully changed to show only one price (which they claim is the sale price) and that is meant to convince people to order moreIts a big problem when the company then doesn't honor the price
Final Business Response /* (4000, 9, 2015/07/23) */
Greetings Mr***,
Our records indicate a refund in the amount of $was completed for your order #XXXXXX on 7/3/and an email confirmation was sent to the email address on fileIn addition, the waters were picked upPlease check your credit card statement for the refundWhen checking your credit card statement, please take into consideration your statement cycle cut date and that the refund may not have been received by your credit card company for an additional two to three business days after we submitted the refund
We would like to assure you that we have made our Grocery Delivery Management Team aware of the issues with your recent orderWe do hope that in time you will give us the chance to restore your confidence in our Grocery Delivery service
***
Safeway Grocery Delivery Team

We have attempted to reach *** *** asking that she provide the gift card numbers so that we can investigate furtherWe also relayed the concern to the Store Manager where the Gift Cards were purchased and they previously found that the cards were activatedWe need for *** *** to provide
the information as requested so we can find out what happened with these gift cards

Upon receipt of this complaint, we referred the concern to our Home Shopping team for assistanceIn order for a credit to be applied to a Home Shopping account there has to be an active order in the system*** *** should contact our Home Shopping team once she places an order, and they will
then be happy to add a $** credit to her account*** *** should reference contact ID ***, which is the documentation of the credit she is to receive

Revdex.com:I have reviewed the response made by the Safeway Grocery in regards to complaint ID [redacted], and find this resolution is acceptable and further, much appreciated.
Thank you for your assistance in finding a resolution to this issue.
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Denise [redacted]
 
I still am only receiving the ads the day before the ad expires.

We are unaware of any issues with redemption of [redacted] prizes from the [redacted] game which were issued in the form of a coupon which stated exactly how to redeem the prize at the [redacted] Center, “Enter Code Below at [redacted] locations in participating stores where available.” If requested, we...

would be happy to provide copies of the coupon. The Official Rules state the odds of winning the prizes in the [redacted] promotion based on the number of game tickets produced for this promotion. The odds on winning specific prizes are posted.  There are no guarantees of winning any prize. The game tickets are randomly distributed. [redacted] began on February 8, [redacted] and ended on May 9, [redacted] -- or until game tickets were distributed -- whichever came first. This included redemption of coupons for free tickets.All stores use their best efforts to stock sufficient product for our customers, whether it earns a “bonus ticket” or not.  Issues related to lack of product should be taken to Customer service at the time of attempted purchase. We were unaware of any incidents requiring a customer to spend 3 hours correcting. The store number and address would better assist us in finding out what happened in this instance.  Please have [redacted] provide this information. As stated above, “rare” game markers, instant win and online winning codes are all part of the randomly-distributed tickets. We have no way of knowing to which location(s) those codes were sent. The final date to claim a prize or redeem a coupon was May 30th, which was set forth in the Official Rules. We are sorry that [redacted] was disappointed with his [redacted] experience but the contest is conducted in accordance with the rules posted on our store websites and available in our stores. At this time, we are rejecting Mr. Stuart’s demand for $[redacted] as compensation.