Safeway Inc

This matter was escalated once again to all personnel involved in the resolution on [redacted]. No response was received other than the initial reply: "
Monument has left voicemails with the reporting person and have received no call back as of yet. The guards denied using that language and were removed from that store." from Victor Woods, our Loss Prevention contact for the division.

Complaint: [redacted]I am rejecting this response because:  I specifically requested that Safeway contact me by email, but they disregarded this and called me during hours that I was unavailable.  Also, I was only contacted twice, not three times.  I do not wish to call Safeway back and possibly spend another endless amount of time on hold.  Also, I would like a written record of their reply to me.
I would like an actual response from Safeway by the means I requested.
Sincerely,[redacted]

Please re-open.  This never should have been closed anyway.  I still receive the ads either the day before, the day of or the day after the ad expires.
 
 
Thanks.
 
Denise [redacted]

Upon receipt of this case, we referred the concern to the Supervisor of the agent. She called and left a message for [redacted] that this concern had been addressed with the employee and that they would be sending her a $30 gift card to her home address for the inconvenience.

Complaint: [redacted]I am rejecting this response because: as you can see from the response, the person responding states he was not the correct person to send this complaint to.Sincerely,Dean Schmidt

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], the store address is [redacted]
Let me know the result, I hope corporation can solve this issue asapSincerely, [redacted]

Upon receipt of this complaint we referred Ms. Knaack's concerns to a Manager of Home Delivery. The Manager advised that she attempted to contact Ms. Knaack once on Wedensday, [redacted], and twice on Thursday, [redacted]. Ms. Smith left two voicemail messages to let the customer know she was...

trying to reach her. We do apologize for the inconvenience and should Ms. Knaack wish to speak to someone in our Home Delivery department about this she can call 1-877-505-4040 between the hours of 8am and 9pm. We did forward her concerns to the Director of Home Delivery for further review.

Upon receipt of this complaint, we forwarded to the Store Manager at [redacted] local Safeway store. The Store Manager advised that he will contact [redacted] to apologize for the inconvenience and let him know that we will honor the gift card promotion. We are giving him a $** gift card...

for the inconvenience and delay.

Complaint: [redacted]I am rejecting this response because:
As per our conversation just now, please re-open this case since it has not been resolved; I am still not receiving their ad in the mail in a timely manner.
 
Thank you.Sincerely,Denise [redacted]

Upon receipt of this complaint we referred to the Store Director. The Store Director has contacted [redacted] and apologized for the inconvenience. She will be going into the store to pick up a $150 gift card from the Director due to the issues that occurred.

Initial Business Response /* (1000, 5, 2015/06/18) */
We would be [redacted] address this matter, however we need more information. Please respond back with your Club Card number, as well as details on the item you were overcharged for. Also, please respond back with details of the items you were...

seeking a rain check for as well as the store location.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated earlier, I didn't purchased the item since I was being overcharged for it. The raincheck I was requesting was for various Foster Farms chicken parts 2of each since they were on sale. The phone no. associated with my safeway card is XXX-XXX-XXXX. The store was located in Clayton, CA. Thanks for your help.
Final Business Response /* (4000, 17, 2015/07/23) */
Greetings Ms. [redacted],
Thank you for the additional feedback. We have attempted to contact you in order to retrieve the store location. We apologize for any inconvenience this may have caused. Also, please accept our apologies for the unsatisfactory customer service you received. We would like to have your comments directed to the correct Store Manager for review and corrective action. Could you please reply with the location of the store you happened to visit? We look forward to hearing from you.
[redacted]
Albertsons-Safeway Customer Support
Final Consumer Response /* (4200, 25, 2015/09/17) */
After receiving this email, Safeway kept corresponding with me for more info; I gave them the info over and over again. The manager of the store where the incident occurred never contacted me.

Upon receipt of this case we forwarded to our Gift Card team for further investigation. We were advised that the customer will need to contact Steam support because the codes were sent to Steam to redeem the cards. Safeway does not have the capability to view the Steam Account information. That...

is only accessible by Steam because these are their gift cards. We sell them as a courtesy and convenience for customers, but companies do not give us access to their records. [redacted] should contact Steam and provide card numbers and receipt information for further assistance.

Upon receipt of this case, we referred to our Marketing team. We received the following response to the customer concern: We researched the issue and discovered there has been an issue with our distribution and timing of the weekly ads that are mailed through the USPS.  We have taken steps...

to correct this and our customers should be seeing their ads earlier within the next 2-3 weeks.

[redacted] obtained the gift cards from a business called [redacted]. We asked him to contact [redacted] about the error and if there are any problems with the gift cards, [redacted] can contact Safeway with details about where they purchased the cards and what the card numbers are so that we can investigate this matter further. We are unable to assist [redacted] directly because he did not obtain the cards from Safeway.

On [redacted] a refund was processed by the Home Shopping Delivery Manager in the amount of $[redacted] and a receipt has been mailed. The refund will be sent to [redacted] debit card and should post back to his account shortly. We do advise customers that it can take 7-10 days for the money...

to be released back to their account. It usually does not take this long, but it can possibly happen, and we want to make sure they are aware of the possibility.

Complaint: [redacted]I am rejecting this response because:Safeway issued worthless cards to me via [redacted].Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/10) */
Our records show that a refund in the amount of $29.07 was sent to [redacted]'s credit card on 08/31/2015. This can take approximately 7 to 10 business days, depending on the financial institution that the credit is sent to.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/11/20) */
We have sent a request to Mr. [redacted] as we were unable to locate his order based on the information he provided. We will update with an outcome once we are able to get this information from him.
Initial Consumer Rebuttal /* (3000, 9,...

2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received an email from Safeway asking for info they say they need to proceed. I responded promptly with all requested information. I will accept their response when they address the issue. They have been given every thing they need to proceed.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Upon receipt of this concern by Mr. [redacted], we forwarded to the Store Manager. The Store Manager contacted Mr. [redacted] regarding his concern and agreed to provide him with a $** gift card. He asked Mr. [redacted] to come and see him the next time he is in the store to get the gift card.