Safeway Inc

Per Loss Prevention Director Victor Woods: Monument has left voicemails with the reporting person and have received no call back as of yet. The guards denied using that language and were removed from that store.

Complaint: [redacted]I am rejecting this response because:
Please re-open.  This never should have been closed anyway.  I still receive the ads either the day before, the day of or the day after the ad expires.
 
 
Thanks.
 
Denise [redacted]

Upon receipt of this complaint we referred [redacted] concern with the Store Manager. The Store Manager had a meeting with his Bakery team and addressed the concerns that [redacted] had. He attempted to contact [redacted] by telephone, but the number provided was a non-working number. We have sent an...

email to [redacted] to apologize for the delay and to let him know that his concerns were addressed and if he has any additional questions or concerns the Store Manager would be happy to assist him.

Initial Business Response /* (1000, 5, 2015/06/15) */
Dear Ms. [redacted],
Thank you for writing to us about the unsatisfactory experience you encountered with the store not being able to cash your money order.
We apologize for the inconvenience you may have experienced. Effective November 8,...

2009 this Safeway store no longer cashed money orders. We recommend contacting your financial institution or MoneyGram for further assistance. We have escalated your concerns to Retail Operations Department for further review and consideration in the future.
Thank you for shopping at Safeway.
[redacted]
Albertsons-Safeway Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Upon receipt of this complaint, we forwarded [redacted] concerns to the Store Manager. The Store Manager contacted [redacted] to discuss his concerns and advised him that he would address this matter and offered him a $** gift card for the inconvenience that he experienced. [redacted]...

accepted the offer and said that he would introduce himself to the Store Manager the next time that he is in the store.

Upon receipt of this case we referred [redacted] concern to our Grocery Delivery team. The Grocery Delivery team advised that Credit was processed [redacted] in the amount of $[redacted]. Transaction ID:  [redacted]. In addition, [redacted] placed a new order...

with us on [redacted] and received a credit of $[redacted] as she had been promised.

Complaint:[redacted]I am rejecting this response because: Although they did refund for this, I was not credited for the promo codes ([redacted]) or the $5 off $50 Just for U of my last order. I was told by the customer service that they would "hunt" the store down to make sure this was done.
[redacted]
 
 
 
 
 
 
 
 
 
Promotion total $[redacted]
Order #: [redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Prior to [redacted] filing the Revdex.com case, she had filed a complaint with our Customer Support team. We referred the matter to the Store Director who in turn contacted [redacted]. He advised her that he had spoken to the employees in question and disciplinary action had been taken. He asked [redacted]...

[redacted] to come into the store and he would provide her with a $** gift card. She did not return to the store and pick it up. After receiving this Revdex.com complaint, we again relayed to the Store Director to address. The Store Manager and Assistant Manager tried multiple times to reach the customer but we have been unable to reach her. Thanks, Teresa McDaniel CSR 3 Customer Support Center

Initial Business Response /* (1000, 5, 2015/06/03) */
Upon receipt of this email, we referred the concern to the Store Manager at the San Leandro store. He advised that Ms. [redacted] should return to the store and he would be [redacted] to provide her with a refund of $7.99 for the chicken purchased. Also,...

our stores in Southern California are Vons stores.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the business response and would like to know the store managers' name at the San Leandro location.

Upon receipt of this case, we forwarded the concern to the Store Manager and District Manager to resolve. Many attempts were made to attain the farberware but unfortunately, we have been advised that there are none available. We apologize for any inconvenience that this has caused. The Store Manager...

attempted to contact [redacted] and left a message to let him know that they will be sending him a $** gift card for the value of the saucepan.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would like to add that the refund came long after the dates quoted in the emails I received.  It took my emailing every day and calling every other day to get this resolved.  Had I not complained, I would not have received the refund.  The last two people I spoke with at Safeway Online were the only ones who clearly and truthfully told me the situation as to why my refund was not originally processed and why I was given so much dis-information. 
Please train your staff better.  I'm a long time customer and deserved better.  I'm disabled and in a wheelchair.  Grocery delivery is crucial to me.  As your records show, when I do request a credit, I always praise the service and drivers. I should have been treated like an A-list customer; I wasn't.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Safeway is a corrupt business selling gift cards with no value. The FBI will investigate them.Sincerely,[redacted]

Upon receipt of this complaint, we emailed [redacted] to find out where he purchased the gifts, whether at a Safeway store or from the on-line Gift Card Mall. [redacted] responded that he purchased from us via [redacted] is an on-line auction that is not affiliated with Safeway in...

any way. We have sent an email to [redacted] and advised him that he would need to contact [redacted] to get this matter addressed. Unfortunately, we are unable to reimburse for Gift Cards that were not purchased from us.

Initial Business Response /* (1000, 7, 2015/12/29) */
This case was referred to the Store Manager where Ms. [redacted] bought the pancakes. The Store Manager called her number and spoke to a male that answered as she was not home. The Store Manager offered a refund for the pancakes plus a gift card for...

the inconvenience. He asked that Ms. [redacted] come to the store so he could take care of this for her.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THE MANAGER AGREEED THAT THE CUSTOMER WAS RIGHT. THANK YOU SO VERY KINDLY MUCH AND MANY MORE.
BEST REGARDS,
[redacted]

Upon receipt of this concern, we forwarded to our Home Delivery Manager. Home Delivery processed the $[redacted] refund to [redacted] EBT card and the $** refund to her credit card. They attached the receipts showing both refunds to her paperwork.[redacted] placed a new order today for her EBT card....

We had everything on her order and processed it. We also verified everything was there. We also have a redelivery and pick up/exchange for [redacted] today as well. We have the items to take out to her and the instructions to pick up some shrimp. Her replacement shrimp was processed by the meat dept. and the store personally put it with todays EBT order. Her "missing" Refreshe soda (diet lemom lime 2 liter) is also with her EBT order.

Complaint:[redacted]I am rejecting this response because: I reject for a few reasons. 1. The driver no showed again for the...

second time and did not show up today. 2. None of my emails have been responded to by Safeway. I called the customer hotline again this morning after the no show and I was told that a manager would call back. No one has called. 3. I don’t want a credit because I will NEVER use Safeway again after the EXTREMELY HORRIBLE service. 4. I want a FULL Refund.
Sincerely,Lauren [redacted]

Initial Business Response /* (1000, 7, 2015/10/27) */
Safeway Home Delivery shops for the customer on the date the customer requests to have their order delivered. Once their order is shopped it is then checked out and the credit card is charged. Unfortunately, we are unable to charge at the time...

that the order is placed due to items may be out of stock and we would then be charging for items we were not delivering.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless then you have items to buy on the internet that are not available! Also when I use a coupon code they never work and when I call customer service they tell me I'll get the 10$ off but it has never happened! Customer service lies to their customers to push orders through!
Final Business Response /* (4000, 13, 2015/11/13) */
We apologize for any inconvenience that the customer has experienced. We ask that the customer go to online savings to look for coupon codes for discounts on her home delivery orders as we do not allow coupons from Retail Me Not. As a courtesy, we have added a $10 credit to Ms. [redacted]'s credit card. She should allow 7-10 business days for this credit to update to her card.

Complaint: [redacted]I am rejecting this response because:
No one has tried to contact me at all either by email or phone.  
Email:. [redacted]
Phone#:  [redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]