Safeway Inc

Initial Business Response /* (1000, 7, 2015/06/18) */
We have previously sent a response on 6/3/15 stating: that the Store Manager would be [redacted] to provide a refund and apologizes for the inconvenience.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/22) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
I have not received the refund from the store
Final Business Response /* (4000, 11, 2015/06/24) */
We apologize for any misunderstanding. Ms. [redacted] would want to return to the store and speak to the Store Manager regarding this refund. He advised that he would be [redacted] to give her the refund but he is unable to mail it out.
Final Consumer Response /* (3000, 15, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
do I have to return the other box too?

Initial Business Response /* (1000, 5, 2015/05/25) */
Upon receipt of this complaint we referred Ms. [redacted]'s concerns to the Store Manager. The Store Manager sent an email directly to Ms. [redacted] to apologize for the quality of the Chicken and the issue with the Orange Juice. He advised her that he would...

be [redacted] to give her a full refund when she visits the store.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)