Sallie Mae Bank

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 11, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest...

of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 1, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 25, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 3, 2016.  Please allow sufficient time for postal
delivery.

A representative from the Office...

of Customer
Advocate contacted the customer by telephone on February 12, 2015 and resolved the
issue with the customer.

Spoke to the customer on the phone on December 8 and December 9.   Resolved issue on the phone.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 12, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 18, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The last two payments are STILL not showing up on our Sallie Mae on-line account.  We have made 3 payments in the past month and NONE of them have posted yet.  The first two were by check via U.S. Postal Service.  The past payment was made on-line this past Thursday.  They still haven't posted it.  We have always had problems with Sallie Mae NOT posting our payments in a timely manner.  NONE of our other bills have a problem getting to their destinations by U.S. Postal Service.  My son and I both have been contacted by Valerie with the Customer Advocate Center with Sallie Mae.  Valerie was rude and "talked down" to me and to my son.  She didn't solve anything and acted very "annoyed" and denied everything that we stated about the payments.  I informed Valerie that because of this, we will NEVER use Sallie Mae again for student loans.  We have a daughter in high school and when college time comes for her, we will DEFINITELY not use them.  Sallie Mae has by far been the worst customer service and since they have merged with Navient, it has been much worse.  None of our payments are showing up and our account is showing that we haven't made payments since MARCH 2015.  We have made several payments since then and don't understand why they aren't posting them.  Please help me in this matter as my son and I have spent several hours trying to get this straightened out.  Our son is in school still and Sallie Mae also keeps claiming that he isn't in school and needs to start paying back his loans beginning in June 2015.  He still has 2 more years in college.  We chose the "deferred payment" option and only to make "interest only" payments while he is still in school.  Your help in this matter would be greatly appreciated.  We are upset and really tired of getting the run around from Sallie Mae.
Regards,

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 29, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
Verdana; line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a letter from Sallie Mae regarding the details of their resolution to my complaint.  In addition, they have not included any information in their response to the Revdex.com detailing what they did to resolve their issue.  I want confirmation, in writing, that they have applied the credit AND recalculated the accrued interest correctly.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 12, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that resolution I am working towards with Sallie Mae should eventually solve the problem. 
Regards,

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 29, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,