Sallie Mae Bank

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 28, 2016.  Please allow sufficient time for postal
delivery.

We have spoken to the customer several times via the telephone.  We resolved this issue with her today on a call.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 17, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the documents Sallie Mae claims they originally sent, as as expected, it was my first time seeing them. They were never sent originally. They offer no resolution and still need to fix this issue. 
Regards,

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 13, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest...

of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the...

privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 13, 2016  Please allow sufficient time for postal delivery.

I have a Sallie Mae Smart Loan that I have made early or on-time payments for the last 6 years. In the early years of this loan, I made additional payments on top of my required payments. I have called multiple times to receive documentation of these extra payments I have made and to this day have not seen any proof to where my money towards the loan went. For the last month I have been trying to release my co-signer. I sent all required documents to the address listed on the co-signer release website and spoke to multiple people who have claimed they never received my documents. Just now, I called and demanded a different answer in which I was told I may have sent the documents to the wrong address - one that was not listed on the website. I was clearly not happy with that response so the gentleman helping me put me on hold to look deeper "into the archives" and miraculously found my paperwork. I should hear something by the end of the week, but he couldn't send me an e-mail confirming that Sallie Mae indeed did have my documents. This company is AWFUL and I would not recommend them to my worst enemy.

A representative from the Office...

of Customer
Advocate contacted the customer by telephone on January 14, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 5, 2016.  Please allow sufficient time for postal
delivery.

We contacted the customer again and resolved the situation with him to his liking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did receive a call from a customer care advocate. She was nice and appeared to be concerned with the matter. However, there was no solution offered to me. There was not anything done about the employee at fault and at the end of it, I still have no financial relief.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 15, 2015.  Please allow sufficient time for postal
delivery.