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Same Day Heating & Air

3020 S West Temple, S Salt Lake, Utah, United States, 84115

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Same Day Heating & Air Reviews (%countItem)

The work Isaah did was great, very professional. He kept all areas clean and completed the job in about an hour. The only issue was the cost. With a disposal not costing much it showed high hourly rates, that would be the downfall of future work.

Same Day Heating & Air Response • Dec 26, 2018

We are glad to hear Isaiah did a great job.

Justin was courteous, knowledgeable, very professional and articulate. Couldn't be more pleased with the service. Thank you!

Same Day Heating & Air Response • Dec 17, 2018

Thank you so much for this great review! We are glad Justin did such a great job!

Courteous, professional, on time, and successfully completed the job.

Same Day Heating & Air Response • Dec 13, 2018

Thank you so much for this great review!

Professional and efficient and gets the job done.

Same Day Heating & Air Response • Dec 10, 2018

Thank you for this great review!

After our local company was not returning our calls, I reached out to Same Day. Even though it was the day before Thanksgiving, Dre came to the rescue. After explaining to him that I couldn’t afford a major fix, he did the best he could to get us heat! Unfortunately after he left, the motor failed. But he came back that afternoon. We needed a major repair. I broke into tears. We have a lot going on in my family right now. He explained the repair and that we would have to wait till Friday to get the part, which because of the holiday, we so understood. We had been without heat for quite awhile and one more day wasn’t going to kill us! Dre returned early this morning and did so much of the cleaning of our furnace without charging us and on his own time. We were able to finance the repair and I am so grateful to this young man. We had been without heat on and off for two months! I am thrilled to say our home is warm again! Dre was so calm and professional, we are grateful that this young man was our repair man!

Same Day Heating & Air Response • Nov 25, 2018

Thank you for letting us know what a great job Dre did. We are so glad that your home is now warm again!

Mr Joey L came out to do the service on our Furance. He gave me the itemized charges and was very good in his ability to get the job done in a timely manner. The price we discussed was reasonable and done in a professional manner. I would recommend their services, and use them again in the future.

Same Day Heating & Air Response • Nov 25, 2018

Thank you so much for this great review & for letting us know what a great job Joey did!

We were so impressed with the professionalism and attention we received. The technician arrived at our home within two hours of our emergency call. He was friendly and polite. He fixed our furnace and made sure he answered all our questions before he left. I am a new, loyal customer of Same Day now!!

Same Day Heating & Air Response • Nov 19, 2018

Thank you so much for this great review. We are glad that your furnace is fixed. We are thankful for your loyalty!

I’ve tried four other companies in SLC, with mixed results. Same Day won the job installing two each: water heaters, furnaces, and AC units. Their service after the installation for make-goods and routine maintenance has been excellent.

We have found the service providers that we will use for life.

Same Day Heating & Air Response • Nov 19, 2018

Thank you so much for this great review & your loyalty! We are grateful for amazing customers like you!

Craig S was efficient, professional and polite. He made sure I understood everything he was doing and answered all my questions.

Same Day Heating & Air Response • Nov 19, 2018

Thanks so much for this great review & letting us know your experience with Craig.

Called on a Friday and explained our furnace was out. They came within hours and went to work. Job took on a life of its own, but stayed with it late into the evening. The next morning another problem came up. A quick text to the technician and he was back to our home immediately. Made sure we were satisfied in ever way.

Gave us an estimate of the repair cost and kept me informed of his progress during the repair. Kept to the estimate and explained the charges. Contacted the furnace manufacture and arranged for parts to be covered by our warranty.

We were completely satisfied with the service we received.

Same Day Heating & Air Response • Nov 12, 2018

Thank you so much for taking the time to leave us this awesome review. We are glad our technician was able to identify & solve the problem with your heater!

On time, professional and courteous from the time we called to schedule an appointment right through the actual service call. A great organization to work with!

Same Day Heating & Air Response • Nov 12, 2018

Thank you so much for this great review! We appreciate our great customers!

I like same day because you have the same person working with you and coming in your home Jenny is who has my account and she has been great to work with.

Same Day Heating & Air Response • Nov 12, 2018

Thank you for this great review! We are glad Jenny has done such a great job for you!

Bet and switch advertising Tactics
I receive a flier from SameDay Heating & Air for a "$69 Sewer Main Rooter Service with Camera".
They arrive 10/26/2018
They verify that my coupon is valid.
I show they the drain. - they say it will not work because it has to be 3" but a toilet will work.
I point to the basement easy and accessible.
They say there is an extra charge for toilets. I ask how much and they say $175!!!
I loose it. I know enough plumbing to know that it is a simple "S" curve difference to go through a toilet.
I give them a second chance and say they can do the drain by the furnace, use the toilet for no up-charge or get out of my house.
They choose to leave.

THAT IS CLASSIC BAIT AND SWITCH FALSE ADVERTISING AND THE PUBLIC NEEDS TO BE WARNED!!!

Same Day Heating & Air Response • Jan 14, 2019

The coupon for $69 states “normal access required” which means they have a sewer line cleanout that can be unscrewed for access and can be screwed back on when finished. Sometimes the plumbers or the person answering the phone will use the term “easy access.” which means the same thing. We perform this task for the $69.

Occasionally, if no clean out is available either inside or outside the home, we need to uninstall a toilet to access the sewer line to use the camera and then re-install the toilet when finished, but this is not “normal access” For this service we charge an additional fee because it involves disconnecting the water line to the toilet, cleaning out the old wax ring, installing a new wax ring, using shims to level the toilet, calk around the base of the toilet as required by code, and then reconnecting the water line.

We have had customers in the past offer to pull and reset toilet themselves to save this additional fee and we have gladly performed the rooter service with camera inspection for the $69 as advertised and would have done the same for this customer. Most of our customers do not want to mess with the toilet themselves and would be offended for us to even mention it so the plumbers usually don’t bring it up as an option.

Had this customer called us directly to discuss the issue I would have offered this as an option to save him money if he would like. Even though the coupon has expired now, I would still honor the $69 sewer auger with camera inspection if he would like to pull and reset the toilet himself.

The reason we could not use the camera down the toilet or the floor drain is because the camera we use for the Main Sewer Line is designed for pipes 3 inches or larger as the camera head is too large and will get stuck in smaller piping. The trap way of most toilets is just over 2 inches in diameter and most floor drains are plumbed with 2 inch pipe. The push rod the camera is connected to will make shallow bends and is designed to navigate sewer main lines but will not pass through sharp turns found in the P-traps of a floor drains or toilets.

Same day heating and air are the best. I'm so grateful for Isaiah and Landon for being so thorough and fixing the 2 leaks at my house. One of them I didn't even know I had. Thank you so much

Same Day Heating & Air Response • Oct 31, 2018

We are so glad that you had such a great experience and they were able to get both leaks fixed!

Same Day was great! We had them modify an existing system, adding forced air heating and cooling in addition to our existing boiler system. They set up a heat pump to take advantage or our warmer days, and help us utilize some of our solar panel energy.

The technicians were friendly, and clean. I would recommend them to anyone!

Same Day Heating & Air Response • Oct 31, 2018

Thank you so much for this great review! We're glad to hear you had a good experience.

These guys were great! After having to cancel and reschedule at the last minute they did the rooter router for free! They were punctual and the technician was professional!
I would recommend them and will usr them again as well!

Same Day Heating & Air Response • Oct 18, 2018

Thank you for this great review! We are glad you had a good experience with our technician!

I’ve been a customer for over ten years. My son got diagnosed with asthma and I had same day come in and out a humidifier in my house along with a UV filter system and his symptoms stopped. This is a wonderful company and the service guys always wear protective footing so your house doesn’t get dirty and they are always polite and professional

Same Day Heating & Air Response • Oct 15, 2018

Thank you so much for this great review. We are so glad the UV filter system & humidifier were able to help your son's asthma. We appreciate your loyalty!

SameDay Heating & Air has been out to my home many times to take care of different service areas. We've used them for HVAC tune-ups, Sewer line repair, had them install a new hot water heater. Every interaction has been great. They've always cleaned up after themselves and were super respectful of my sleeping baby. The last technician I had out asked when she would nap so that he could do the noisy part before I put her down. Their techs are the best!

Same Day Heating & Air Response • Oct 11, 2018

Thank you so much for this great review. We're always glad to hear such kind things about our technicians.

I called them out to fix an ac problem, Josh came out and diagnosed the problem. he said the wiring to the thermostat had failed. I asked him how much to repair it. His answer was a flat fee of $700. I asked if there were any cheaper options. He said he was the low man on the pole and to call management. That was the fee. I called around and found a company that would install a wireless thermostat for $300. Same Day is a ripoff. Think twice about using them. Plus they charged me $69 for nothing. They deserve 0 Stars.

Paid Same Day Heating/Air for a pre-season and full system analysis.
They found an issue with the flue, so paid ~$340 to repair on 4/14. Another inspector came on 4/21 to find that the replacement of pipe does not meet code due to improper piping material used.. He had to red sticker the furnace in question for improper ventilation. After calling the company on 4/20 informing them of the issue, a call was not returned until 4/24. They were to come at 11am (based on their inquiry of what time we could be there/available) and failed to show up. At this point, I do not consider this company reliable or to uphold their advertising of Same Day service. I m requesting a full refund of the repair costs and the annual service contract fee, as I do no plan to use this company again. Considering we chose to use this company for electrical, plumbing and HVAC they have really failed us.

Same Day Heating & Air Response

The customer is mistaken; we did not provide the work or replace the flue venting pipes from the water heater that did not meet code. After the customer notified us of her concerns, we sent a technician to verify the work we performed. The technician found we did not change the water heater flues in question. The technician offered to replace the water heater flues at our cost but the customer declined. We refunded the annual service maintenance fee as requested.

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Address: 3020 S West Temple, S Salt Lake, Utah, United States, 84115

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