Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Samsonite needs to take
specific and immediate action for my request
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Samsonite said that they will call me today, but they didn't call me at allI request Samsonite to call me now
Regards,
*** **
I will be glad to discuss this complaint with someone from Samsonite who has the capacity to make changes in customer service processes
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to
accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I was told they would let me know in a couple
days last Thursday and have not heard back yet againThis has happened multiple times I wish to get a response sooner than another couple weeks.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection
comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I've yet to hear back from Samsonite, despite having been able to convince *** to return these itemsI was promised a full refund and a return phone call. The last customer service rep I spoke to confirmed she had all my contact information, and took down the *** tracking numbersReally bad company to do business withI can't imagine their reasoning now for not issuing a full refund, so I'll be patient for a little while longer
Regards,
*** ***
Thank you for providing the Promotion information needed to look into this.This has been forwarded to [email protected] and she will hear a response within business day
I will follow up with leadership of website customer service and they will be contacted
Our Online leadership team will contact consumer directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards,
*** ***
Details are being looked into and consumer will be contacted shortly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Samsonite needs to take
specific and immediate action for my request
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Samsonite said that they will call me today, but they didn't call me at allI request Samsonite to call me now
Regards,
*** **
Consumer will be contacted by Consumer Rleations to review the warranty process
On 6/12, a reimbursement check to for wheel repair & luggage purchase in the amount of $was issuedConsumer should recieve ths within 5-business days
Our Web customer service spvr will contact consumer directly
Customer Service team will contact consumer directly
I will be glad to discuss this complaint with someone from Samsonite who has the capacity to make changes in customer service processes
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to
accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We will contact consumer to handleThanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards,
*** ***
Consumer Relations team will reach out to consumer directly
Website customer service will reach out to consumer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I was told they would let me know in a couple
days last Thursday and have not heard back yet againThis has happened multiple times I wish to get a response sooner than another couple weeks.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection
comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I've yet to hear back from Samsonite, despite having been able to convince *** to return these itemsI was promised a full refund and a return phone call. The last customer service rep I spoke to confirmed she had all my contact information, and took down the *** tracking numbersReally bad company to do business withI can't imagine their reasoning now for not issuing a full refund, so I'll be patient for a little while longer
Regards,
*** ***
Consumer will be contacted directly by our Consumer Relations team to address alternate options
Thank you for providing the Promotion information needed to look into this.This has been forwarded to [email protected] and she will hear a response within business day