Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Nobody from Samsonite has called me yetMy phone number is *** and please have Samsonite representative call me as soon as possible
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business. It said that the website customer service will contact me directly. I accept to further contact with them, but don't 100% sure if they would fool me again as...
the last three times. So I don't want to close the complaint until they give me a reasonable answer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]....
Please add your rejection comments below. A Samsonite rep named Sarah left me a voicemail on 12/3/15 at 9:50am, citing reference number [redacted]. Today 12/7, I tried to call her back at [redacted] as she indicated, but was placed in a long hold queue. I have already given Samsonite more than enough time on the phone and in person to resolve this complaint, and my time is too valuable to continue to sit on hold on the phone. I would appreciate them resolving this with me over email using the Revdex.com system, instead of by phone.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Samsonite can reach out to me but...
the issue is not yet resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I'm not sure who Samsonite has put in charge of this complaint. Clearly they continue to be confused. I was just emailed return labels for these items. The items have ALREADY been returned! Once again, I confirmed with the latest customer service representative that they have my correct contact information and [redacted] tracking numbers in their records. I was promised a refund once [redacted] picked up the items. I called and notified them of such, and nothing, no call-back, no refund.
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that...
my complaint will be closed as resolved.
Regards,
[redacted]
Consumer was contacted 1/5 by Samsonite Consumer Relations: He was advised that his credit card company needed to assist with the fraudulent charges. Consumer understood and stated his card was refunded that day.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or...
resolve my issues and/or concerns in reference to complaint # [redacted].
I have contacted high sierra customer service through their online contact form for warranty replacement claims numerous times and have received no follow up what so ever. Also cant get through to anyone at their customer service center by phone. EXTREMELY POOR CUSTOMER SERVICE! TERRIBLE!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please see attached email from Samsonite. The email confirms that the bag is in Samsonite's possession. Therefore, the refund is warranted now without further delay.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted].
[Unfortunately, we have not come to any resolution, because we do not still have the correct suitcases we ordered.Samsonite/Lipault contacted us directly, and helpfully sent a photo to demonstrate the two kinds of red color cases they sell. We were definitely sent the burgundy, and not the bright red color we ordered.Again, Samsonite/Lipault’s own the General Manager stated they have a problem with their warehouse suitcases color and incorrect labelling. Samsonite/Lipault could also simply solve the issue by arranging with [redacted]” to send the alternate red colored cases. This is a case of false advertising. This order is long overdue. The resolution is straightforward. It requires little effort.We would also gladly accept Samsonite/Lipault to send us the correct color cases, directly, as long as they would honor the same price we paid via [redacted].” Please note that we never requested a refund from [redacted];” and a full refund for the total costs we paid out was not received from [redacted],” because of bank and foreign exchange rate card fees. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Nobody from Samsonite has called me yetMy phone number is *** and please have Samsonite representative call me as soon as possible
Regards,
*** **
Our website team will contact consumer directly to discuss and resolve
Our website team will contact consumer directly to discuss
Revdex.com:
I have reviewed the response submitted by the business. It said that the website customer service will contact me directly. I accept to further contact with them, but don't 100% sure if they would fool me again as...
the last three times. So I don't want to close the complaint until they give me a reasonable answer.
Regards,
[redacted]
Website customer service team will contact consumer directly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]....
Please add your rejection comments below. A Samsonite rep named Sarah left me a voicemail on 12/3/15 at 9:50am, citing reference number [redacted]. Today 12/7, I tried to call her back at [redacted] as she indicated, but was placed in a long hold queue. I have already given Samsonite more than enough time on the phone and in person to resolve this complaint, and my time is too valuable to continue to sit on hold on the phone. I would appreciate them resolving this with me over email using the Revdex.com system, instead of by phone.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Samsonite can reach out to me but...
the issue is not yet resolved.
Regards,
[redacted]
Consumer will be contacted to discuss replacement exchange.
Customer Service will contact consumer directly
Customer Service will contact directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I'm not sure who Samsonite has put in charge of this complaint. Clearly they continue to be confused. I was just emailed return labels for these items. The items have ALREADY been returned! Once again, I confirmed with the latest customer service representative that they have my correct contact information and [redacted] tracking numbers in their records. I was promised a refund once [redacted] picked up the items. I called and notified them of such, and nothing, no call-back, no refund.
[redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that...
my complaint will be closed as resolved.
Regards,
[redacted]
As of 12/7/2015, consumer issue resolved and she accepted resolution.
Consumer was contacted 1/5 by Samsonite Consumer Relations: He was advised that his credit card company needed to assist with the fraudulent charges. Consumer understood and stated his card was refunded that day.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or...
resolve my issues and/or concerns in reference to complaint # [redacted].
I have contacted high sierra customer service through their online contact form for warranty replacement claims numerous times and have received no follow up what so ever. Also cant get through to anyone at their customer service center by phone. EXTREMELY POOR CUSTOMER SERVICE! TERRIBLE!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please see attached email from Samsonite. The email confirms that the bag is in Samsonite's possession. Therefore, the refund is warranted now without further delay.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted].
[Unfortunately, we have not come to any resolution, because we do not still have the correct suitcases we ordered.Samsonite/Lipault contacted us directly, and helpfully sent a photo to demonstrate the two kinds of red color cases they sell. We were definitely sent the burgundy, and not the bright red color we ordered.Again, Samsonite/Lipault’s own the General Manager stated they have a problem with their warehouse suitcases color and incorrect labelling. Samsonite/Lipault could also simply solve the issue by arranging with [redacted]” to send the alternate red colored cases. This is a case of false advertising. This order is long overdue. The resolution is straightforward. It requires little effort.We would also gladly accept Samsonite/Lipault to send us the correct color cases, directly, as long as they would honor the same price we paid via [redacted].” Please note that we never requested a refund from [redacted];” and a full refund for the total costs we paid out was not received from [redacted],” because of bank and foreign exchange rate card fees. ]
Regards,
[redacted]
This has been resolved by our online team.
Consumer will be contacted by Consumer Relations directly to review warranty process.
Website customer service will contact consumer directly.