Consumer was contacted by our Web customer service team. Customer was advised we do offer certain sizes here that she may order as we can confirm no coloring issue. In regards to exchanging the items that she has received from [redacted] she would need to discuss this with [redacted].
I have been contacted by customer service but no resolution has been reached. Your customer service department continues to insist on the same "service" that is in my original complaint. I expect Samsonite to uphold its global warranty on a bag less than a year old.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As you would not uphold your global warranty out of the country I had the bag brought back to the USA and shipped to a service center who has thus far refused to repair the bag.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my...
complaint will be closed as resolved.
Regards,
[redacted]
Customer service attempted to contact consumer via email but has not received a response from her please.Dear Ms [redacted],Thank you for contacting Shop.Samsonite.com!We appreciate your interest in ordering with us and we have received yourrecent message regarding promotional offers that you would...
like toreceive/redeem.We have contacted our Corporate Office regarding your inquiry.As the mentioned offers are not offers we have advertised via our website wewould like to ask that you forward any possible information regarding any offerfor further review.We look forward to hearing from you at your earliest convenience.Sincerely,[redacted]Customer ServiceSamsonite
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not want...
their online customer service representatives to contact me because I have already spoke to them previously two times and I was told there was nothing they could do to rectify my concerns. I was told I need to speak to "Corporate" in order to immediately solve my concerns.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I logged back into my [redacted] account and of course the coupon we had for Samsonite is gone. I've contacted [redacted] to see if they can produce what offers you all originally had with them before pulling that one out (obviously that is what happened cause now you can't even search the past deal on the [redacted] website). I wish you all would be truthful and admit that your system messed up because [redacted] had one date while you all had another on the corporate site. Most companies are about integrity but you all are not being truthful. I will be returning the items I purchased in store and online because I don't want to deal with a company that can't admit when their marketing side has made a mistake. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. The company did not contact me as they...
indicated but have issued a refund for the disputed amount. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have been waiting over 10 business days with no contact or resolution offered. They have failed to honor their return policy due to defective and or damaged products. I am requesting my money refunded immediately or order drastically discounted.
Regards,
[redacted]
Consumer Relations will contact consumer asap.
Our Web Customer service will contact consumer directly.
Consumer was contacted by our Web customer service team. Customer was advised we do offer certain sizes here that she may order as we can confirm no coloring issue. In regards to exchanging the items that she has received from [redacted] she would need to discuss this with [redacted].
I have been contacted by customer service but no resolution has been reached. Your customer service department continues to insist on the same "service" that is in my original complaint. I expect Samsonite to uphold its global warranty on a bag less than a year old.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
Full refund has been issued to consumer
We will contact consumer directly
US Consumerr Relations team will reach out to consumer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As you would not uphold your global warranty out of the country I had the bag brought back to the USA and shipped to a service center who has thus far refused to repair the bag.
Regards,
[redacted]
Consumer Relations supervisor will contact consumer directly to assist in resolving.
Our website cust service team will reach out diretly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my...
complaint will be closed as resolved.
Regards,
[redacted]
Consumer will be contacted by Website Customer Service
Customer service attempted to contact consumer via email but has not received a response from her please.Dear Ms [redacted],Thank you for contacting Shop.Samsonite.com!We appreciate your interest in ordering with us and we have received yourrecent message regarding promotional offers that you would...
like toreceive/redeem.We have contacted our Corporate Office regarding your inquiry.As the mentioned offers are not offers we have advertised via our website wewould like to ask that you forward any possible information regarding any offerfor further review.We look forward to hearing from you at your earliest convenience.Sincerely,[redacted]Customer ServiceSamsonite
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not want...
their online customer service representatives to contact me because I have already spoke to them previously two times and I was told there was nothing they could do to rectify my concerns. I was told I need to speak to "Corporate" in order to immediately solve my concerns.
Regards,
[redacted]
Customer Srv spvr will contact consumer directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I logged back into my [redacted] account and of course the coupon we had for Samsonite is gone. I've contacted [redacted] to see if they can produce what offers you all originally had with them before pulling that one out (obviously that is what happened cause now you can't even search the past deal on the [redacted] website). I wish you all would be truthful and admit that your system messed up because [redacted] had one date while you all had another on the corporate site. Most companies are about integrity but you all are not being truthful. I will be returning the items I purchased in store and online because I don't want to deal with a company that can't admit when their marketing side has made a mistake. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. The company did not contact me as they...
indicated but have issued a refund for the disputed amount. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have been waiting over 10 business days with no contact or resolution offered. They have failed to honor their return policy due to defective and or damaged products. I am requesting my money refunded immediately or order drastically discounted.
Regards,
[redacted]
The consumer has been contacted directly by our company to resolve.