Revdex.com:
I have reviewed the response submitted by the business...
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I misclicking the accept proceed button this morning and I actually didn’t have the response from Samsonite yet, I hope I can cancel that accept email before I actually heard some response from Samsonite!]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection...
comments below.
At this time I do not feel that the issue has been resolved due to a response that Samsonite will "give me a call". I have already spoken with two people in their web customer service dept. The resolution they gave me is not acceptable. If they do pay for the shipping for the one damaged item to be returned, then they would send me a replacement. To which then I would still have to pay to return both items back to Samsonite. I do not want the items. The quality is not Samsonite standard. The customer service was not good. I want nothing to do with this company. Simply want my money returned and want them to pay for me to ship both pieces of luggage back to them. I do not want to use the luggage because if it simply damages just being shipped to my house I can only imagine what will happen to it (and my items inside the luggage) if used for airplane travel. At this time, due to the damaged luggage and the long time it takes for them to determine if they want to "approve" my claim, I have no luggage to be able to use to take on my vacation. I am having to borrow money to purchase another set of luggage. I want to know that Samsonite will take responsibility and refund me and pay for shipping so I am not stuck with luggage that I will not use. Because I am having to purchase more to be able to have some (airport size standard) to take with me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in...
reference to complaint # [redacted]. Please add your rejection comments below.
Samsonite Customer Service contacted and asked me for copies of receipts, baggage tags, etc., which I provided and I have not heard back from them. Evidently their customer service people are trained by the same people that train Comcast customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], as long as this situation is resolved by no later than...
Tuesday 2/27/2018. I will expect the store to have what will fit my needs, I have been patient and have driven many miles attempting to get this situation resolved. I still have trouble understanding how the corporate location could not handle my request and insist I need to go the a store to have it resolved. Feels kinda like passing the buck, but if it gets resolved to my satisfaction by Tuesday 2/27/2018 I will accept an be satisfied. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Consumer was referred to our Europe contacts for further assistance, consumer will be out of the country for 6 months. We will contact cons to offer additional options available within the US
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below."Hello Samsonite Customer Service,This is the email I received from [redacted] from the Revdex.com. I do not appreciate the tone of the email from her about her smart comment (the offer is that she thinks she is entitled to). I would like to escalate this issue as well. The promotion was on the entertainment.com membership site for 25% off of one item or 30% off of two or more items with an expiration date of 7/8. I tried to use it on the night of 7/7 around 11pm CT and then after 12am CT on 7/8. I am replying to the complaint with the information requested. My order ID and Complaint ID are in the subject of the email as well. Respond to ComplaintThis message originally read on 7/22/2015 If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email "
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business...
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I misclicking the accept proceed button this morning and I actually didn’t have the response from Samsonite yet, I hope I can cancel that accept email before I actually heard some response from Samsonite!]
Regards,
[redacted]
Consumer will be contacted directly by our website team.
Consumer Relatuins spvr will contact consumer directly.
Consumer should be contacted by the next business day.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection...
comments below.
At this time I do not feel that the issue has been resolved due to a response that Samsonite will "give me a call". I have already spoken with two people in their web customer service dept. The resolution they gave me is not acceptable. If they do pay for the shipping for the one damaged item to be returned, then they would send me a replacement. To which then I would still have to pay to return both items back to Samsonite. I do not want the items. The quality is not Samsonite standard. The customer service was not good. I want nothing to do with this company. Simply want my money returned and want them to pay for me to ship both pieces of luggage back to them. I do not want to use the luggage because if it simply damages just being shipped to my house I can only imagine what will happen to it (and my items inside the luggage) if used for airplane travel. At this time, due to the damaged luggage and the long time it takes for them to determine if they want to "approve" my claim, I have no luggage to be able to use to take on my vacation. I am having to borrow money to purchase another set of luggage. I want to know that Samsonite will take responsibility and refund me and pay for shipping so I am not stuck with luggage that I will not use. Because I am having to purchase more to be able to have some (airport size standard) to take with me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in...
reference to complaint # [redacted]. Please add your rejection comments below.
Samsonite Customer Service contacted and asked me for copies of receipts, baggage tags, etc., which I provided and I have not heard back from them. Evidently their customer service people are trained by the same people that train Comcast customer service.
Regards,
[redacted]
Consumer Relations will be in contact to resolve issue directly. Phone and email contacts will be attmpted
Consumer Relations will contact consumer directly
We will contact consumer directly to resolve.
Consumer will be contacted today about options available to him.
We will contact consumer directly regarding her refund. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], as long as this situation is resolved by no later than...
Tuesday 2/27/2018. I will expect the store to have what will fit my needs, I have been patient and have driven many miles attempting to get this situation resolved. I still have trouble understanding how the corporate location could not handle my request and insist I need to go the a store to have it resolved. Feels kinda like passing the buck, but if it gets resolved to my satisfaction by Tuesday 2/27/2018 I will accept an be satisfied. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Consumer will be contacted within 1-2 business days regarding resolution.
Web customer service will contact consumer directly to resolve. Thanks
Consumer was referred to our Europe contacts for further assistance, consumer will be out of the country for 6 months. We will contact cons to offer additional options available within the US
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved.
Regards,
[redacted]
Our Consumer Relations supervisor will contact consumer directly to obtain some additional information and assist as needed.
If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below."Hello Samsonite Customer Service,This is the email I received from [redacted] from the Revdex.com. I do not appreciate the tone of the email from her about her smart comment (the offer is that she thinks she is entitled to). I would like to escalate this issue as well. The promotion was on the entertainment.com membership site for 25% off of one item or 30% off of two or more items with an expiration date of 7/8. I tried to use it on the night of 7/7 around 11pm CT and then after 12am CT on 7/8. I am replying to the complaint with the information requested. My order ID and Complaint ID are in the subject of the email as well. Respond to ComplaintThis message originally read on 7/22/2015 If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email "
Regards,
[redacted]