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San Diego Gas & Electric Company

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San Diego Gas & Electric Company Reviews (96)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I think that although there was some satisfaction of their response from my end, it was less than an acquittal of my entire complaint Today as I opened my bill on email, I found the corrected bill that included a reading of my meterI had not paid them for the "estimated December bill" over its gross inaccuracies, the entire bill after being read and corrected is $for both December and January The estimated bill that I was sent in December was so grossly over-estimated that it resulted in only $of power and gas for the next days I understand SDGE has to comply with the utilities commission which includes some impact on the meter issue but the idea of using the highest summer use on record for December's estimate of power resulted in a $bill only to be corrected for a total of $for both months of power My plan was to wait for the corrected bill but it came with a warning notice of that power may be terminated by 2-12-as I waited for the corrected bill I was leaving town for a business trip as I noted the emailed bill and will pay the account in full, but if anything the latest bill only strengthens my concern with their estimate of use and hope they find a more reasonable estimate for future months The SDGE call did inform me that they only read the meters every other month, but their office could review their "estimated bill" practice I have attached the most recent bill along with the pay stub from December that reflects my concern over the billing practice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [SDG&E would ONLY look at my complaint if I submitted a "claim" via their Claims DepartmentI did so, and explained that what I have is not a typical "claim" its an accusation and confirmation of my knowledge that they lured customers (including me) into signing up for a contest, called Manage-Act-Save which was really a Behavior Modification Program (as stated in email by their own employee), and then cut entrants off from participation at their own whim It was when they "disqualified" me from the contest because my house was "no longer in a qualified geographic area" that I realized this sham My house did not move - after years they changed the geographic focus area of their behavioral experiment I maintain that SDG&E knowingly enrolled their customers into this contest, failed to track and disperse the promised award points and prizes as stated in the contest rules (that SDG&E employees confirmed in writing to me were wrong, AND treated contest entrants differently - not equally as contest entrants are supposed to be treated I maintain that I am due compensation for the time I was enrolled in what was a truly a research program and not a contestThey are also withholding award points that I have earned I have no ability to cash those in because the access to my contest page was denied when they disqualified my home and I responded back with a complaint I have repeatedly asked for them to contact me directly so we can negotiate a settlementThey refuse A company should not be allowed to trick their customers like that I am wise enough to see through the facade and I want the compensation due to me for years worth of SDG&E benefiting from my participation is this farce I would not have participated if I had known the truth - the truth that has been stated IN WRITING to me from SDG&E's own employees I think they are hoping that by ignoring my complaint that I will just go away I won't I can back up my statements by providing copies of the pages and pages of emails that I have which in fact, incriminate SDG&E of the accusations I makeI have attached a page with sample information that supports my facts This first is from an employee from Simple Energy - the company contracted to run the program for SDG&E She confirms that the tracking and points of the CONTEST are erroneous and that she will be trying to correct them That never happened The second is from a SDG&E employee who divulges the truth about the program - not a contest, a Behavioral Modification Program that treats people differentlyShe offers to trade in my points, but this was not offered again after I complainedThe third portion of text is from the "Contest Rules" section as seen by entrants This clearly shows it to be a contest where people are treated as equalsThey were not All I want is what is due to me- years worth of compensation - what should be the honest way to reciprocate me for my time I am still open to receiving a phone call from an empowered SDG&E representative with a realistic and viable offer] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have copy of 3rd party notification form that is on SDGE websiteThis was signed by both myself and my mom and it does state that I can speak in regards to her but would not be financially responsible for the billsThe was sent to SDGE address and faxedNow Ms [redacted] confirmed received last year but will not honor itI was never a co applicant and this was also confirmed with Mrs [redacted] I am requesting that my moms bill is not assigned to my account nor my creditThis is affecting my current service as well as my well beingMy mom is ill and elderly that is why I was assisting her on her bill, never did I accept responsibilityI can supply this to Revdex.comIt should be illegal for anyone to assign any debt to anyone else with their only excuse is SDGE assumed that I used air conditioning and their heat Regards, [redacted] ***

A copy of the Letter of Authorization was mailed to Ms [redacted] on 3/14/I checked with the inspector and no door hanger is leftThe only document received by Ms [redacted] was the Letter of Authorization which was mailed out on 11/23/ Thank you [redacted]

A meter was installed at the customer’s residence on 1/14/If he has further concerns, he may email the company at [email protected] assigned Service Planner was unable to reach him by telephone or email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNone of my concerns were addressed, and characterizing my position as mere “dissatisfaction” is disingenuousGiven that SDG&E’s dialogue amounts to hand-waving serious legal and ethical breaches, I will keep my rejection of their response short SDG&E illegally crammed and coerced my account balance into someone else’s SDG&E accountThe “recipient” victim has zero legal responsibility, and SDG&E did not discuss the matter with me or the victim in advance and only did so when confronted, and after being discovered SDG&E violated their own stated policies and legal responsibilities by undertaking the actions aboveSDG&E insultingly claims to be compliant with CPUC regulations, absurdly pointing to documentation that indicates the exact oppositeWhether these activities were the result of systemic malicious and abusive practices, simply bad training, or aberrations, SDG&E has not apologized to me for disclosing my private information without legal standing or authorization, nor have they apologized to my roommate for billing her for services she did not benefit from and to which she has no obligation to pay It’s nice that SDG&E thanks me for making payments despite preventing me from doing so in the first place without noticeHowever, it’s distressing that “San Diego Gas and Electric's position has not changed”, given that said position is one of deliberate abuse and disregard of its own rules and common decency Since SDG&E has not refunded the illegal charges on my roommate’s account, and since SDG&E has not made any effort to correct its illegal and unethical actions, and since SDG&E has responded by making deceptive and statements thus escalating the level of abuse, I have to say that SDG&E has done the opposite of resolving my complaint Regards, [redacted]

San Diego Gas and Electric processed a billing correction for Mr [redacted] in compliance with California Public Utilities Commission Tariff Rule CMeter Tests and Adjustment of Bills, Adjustment of Bills for Billing Error which mandates the following: “Billing Error Resulting in Overcharges to the Customer: If either a residential or nonresidential service is found to have been overcharged due to billing error, the Utility shall calculate the amount of the overcharge, for refund to the customer, for a period of three yearsHowever, if it is known that the period of billing error was less than three years, the overcharge shall be calculated for only those months during which the billing error occurred.” http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE18.pdf The month (August through August 2015) adjustment permitted by the tariff resulted in an average credit of $per monthSan Diego Gas and Electric does not charge late fees on residential accountsMr [redacted] was never assessed any late fees SDG&E acted in accord with its mandated tariff and respectfully requests that this matter be closed

A company representative contacted Mr [redacted] regarding his concernMr [redacted] was satisfied with the explanation that he received regarding the Smart Meter Opt Out Program San Diego Gas and Electric’s Smart Meter Opt Out Program is operated in compliance with California Public Utilities Schedule E-SMOP which states that Opt-Out Customers will receive an estimated meter reading on a bi-monthly basis (i.e., every two months)Estimated meter reads will be based on the prior month’s daily average usage, and will be used for billing purposes in accordance with Rule Regular reading of the meter will occur every other month E-SMOP: http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-SCHEDS_E-SMOP.pdf Rule 17: http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE_17.pdf

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint until, as promised by [redacted] at the inspection on 3/14/14, I receive a copy of the final approval letter that was supposedly sent to my installer and/or myself on or around the 11/11/final inspection AND a copy of the door hanger (generic is fine) that the final inspector handed to me on 11/11/ Please forward this response to SDG&EI do not have an email address for [redacted] , the Claims rep whom I have been dealing with most recently Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I apologize in advance for any rudeness or bluntly put comments but the extremely lame typical legal mumbo jumbo b.sPDF documents SDG&E attached in the last response absolutely did not defend themselves against the allegations against the giant Electric CompanyI might be a Hillbilly but God Almighty Himself knows that I sure the heck ain't dumb and let alone get screwed over by an immoral practiced, let's scam our poor customers over Electric Company like SDG&Eyears my wife, kids and I have been dealing with, watching and monitoring what SDG&E has been over charging us by an extremely high monthly ratesI know for a fact that our houses monthly KWH usage is no where even close to what SDG&E has been charging usI've attached photos of our houses solar equipment and whole house generator equipment, as well as my generators digital monitoring equipment tooWe are not the only SDG&E customers who they are scamming over, there's thousands of local San Diego residents who have and are expressing themselves along with they concernsI am not paying a service that I never used and I think I'm entitled to a refund for the paid overcharging on our residential accountThank you and have a wonderful dayI have a lot more photos to prove my defense Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.sdge suggested repairs I completed those repairs and has since found issues that should have been caught on earlier inspections and has refused to work with me due to the poor inspections that were Completed a d have resulted in me listing out on over dollars in repairs Be prepared in the case of a repair that is requested by edge that the inspections are thorough and completed correctly or you will be out more money than you think Also wouldn't be a bad idea to pay for a legitimate inspector that work for YOU Beware this company will not work with you and will discredit your story no matter how much evidence or proof you have Regards, [redacted] ***

Thank you SDG&E for sending a refund check to my dead step dad. I am sure he will spend it wisely.😂 First they over charged us $276.00, then promised a refund check, they never mailed. Closed the account when the company found out Paul Finnerty passed. We opened a new one. The company finally sent a check for $86 after taking final payment. So... why don't I switch power companies you ask? Because there is only one. I guess when you run a monopoly you can treat customers like poop. I need to move back to Texas.

I called to report a frozen shutoff valve on the gas line into my meter. Since this is the emergency shutoff valve. I expected that,as I live in a fire prone are,a that they would want to fix the issue quickly, I was told no leak no emergency and that the next appointment was a week out and that is was an all day window, no time certain. Too bad if you work.
It would seem to me that it is in the Company's best interest to fix this as it is a potential liability issue. For the record, then reps were polite, but basically could not do anything due to "protocols"

The customer was granted an extended payment agreement per her request. She was informed of assistance programs for which she may be qualified and advised to employ the tools available via the company's website to aid in her energy conservation efforts
The customer's
concern has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf I wanted a malfunctioning nuclear power plant but I also wanted to throw silver dollars from a skyscraper in efforts to generate an electrical current as the coins gained speed, I would probably call the CPUCThen we would ride our BMXes out in the street and take turns batting mailboxes and going to secret meetings in PolandIf I was an electrical monopoly that needed protection from consumers I would probably also refer complaints to the CPUCHowever, I would definitely get GAP insurance on the nuclear plant*, and then charge consumers for non-electricityContrary to advice privately furnished to the Revdex.com by SDG&E on or about 2/19/2016, SDG&E has not responded to any recent correspondence, particularly because I have not sent anyThe latest correspondence from SDG&E was received on Jan 5th, which is a day before I initiated my complaint through the Revdex.comI have not heard from them sinceI would like to add that fabrication to my growing list of unresolved complaints about SDG&EI'm also confused by SDG&E's request that I "move forward with my complaint" by contacting the CPUCI'm not sure what SDG&E would hope to accomplish through that medium that they could not accomplish in the last months of sparse, short non-responsesIt's not like doing easy, kind, legal things to resolve serious and reasonable customer complaints requires permission from the governmentFor the reasons noted previously, and some new ones, and mostly because SDG&E has done nothing to resolve this complaint, I respectfully request that the Revdex.com maintain this dispute open or downgrade SDG&E's rating from an absurd A+ to a fitting D- unless doing so would threaten the safety and continuity of Revdex.com of San Diego's power supplyI'd like to reiterate that SDG&E has not made any measurable effort in resolving or addressing any of the abuses noted in this complaint, and in the few words it has contributed to this process, consistently lied to the Revdex.com, misrepresented its policies and legal responsibilities, and incomprehensibly taken actions opposite to resolution*Because those things lose value as soon a little radiation leaks out the containment shell
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSDG&E did not address the complaint at all and instead confused the issue by citing SDG&E Electric Tariff rule part d, which actually has no language specifying a balance transfers from one contract to another contractIn this instance there were only two contracts: one with a single applicant/resident, and second contract with two residents, in which only one is an applicantSDG&E wants to misrepresent and abuse the imprecise boilerplate clause of joint and several liabilityThe joint and several liability clause for the contract agreed to under the first address applies only to the contract for services to the first addressBecause there was only one applicant/resident bound to the first contract only that resident is expected to perform under that contractLet's illustrate that with the concrete scenario in the appendix*What SDG&E has attempted to do is the opposite and charge one person for services delivered to another person at a different address under a completely different contractIn certain industries this is called Cramming and is a form of fraudWhile "joint and several" liability clauses in contracts are problematic for various ethical reasons, "joint and several" does not apply here as each contract forms a separate performance obligation, even if that performance obligation is individually "joint and several"SDG&E really likes the "joint and several" clause because when they literally burn half of San Diego due to negligence [1][2], they can claim that San Diego residents are responsible for the deaths and damage that SDG&E causedSDG&E also really likes the "joint and several" clause because they can harass individuals and communities sharing and exchanging other sources of power such as solar [3][4]I did not request that my account be closed as SDG&E claims in the response, but I asked that service be discontinued since I was moving outSDG&E claims in the response that they are in compliance with CPUC tariffs and rules (which they are not), but that is irrelevant and does not address my complaintThey have also cited SDG&E Electric Tariff rule and used it incorrectly to charge my roommate for a balance from an account to which she has no legal obligations to since she didn't sign it nor was she a resident thereIn fact, what's more disturbing is that rule specifically contradicts SDG&E's response since it specifies that performance is for service rendered at the premises for that specific contractAs I noted before, I want to pay my billRight nowSDG&E won't let me and has transferred the balance to someone else's accountI spoke to three SDG&E representatives in different departments in two different languages over the phone, and none was able to justify the balance transfer, becoming increasingly rude as they provided empty statements referencing rule as justificationSDG&E has not reversed the unauthorized balance transfer, nor apologized for doing so without consent or transparencyThey have also not apologized to my roommate for burdening her with charges or to me for violating my privacyIt's also entirely that I "spoke with a company representative who explained SDG&E policies and offered payment arrangements"While the representatives tried unsuccessfully to explain company policies but seemed confident that they were, they did not offer *any* payment arrangementsThey said, "maybe talk to your roommate" and implied I asked for her account information or send money to herAnd most confusing of all, I'm not experiencing a financial hardship, nor do I have an legal active account with SDG&E that I am entitled to or in practice make payments toAccording to my last online statement with SDG&E, under the only account I ever opened with them, my account balance is I am able to present supporting documentationGiven that SDG&E's response is littered with inaccuracies and falsehoods, I doubt their sincerity in asking that this matter be "respectfully" closedPlease forward my rejection of their response at your leisure and convey my strong disappointment and disapproval at SDG&E's fatuous and non-sequitur response---
Appendix
If *** lives alone and signs SDG&E's contract alone, and then SDG&E services *** with one dollar worth of electricity, *** has made a promise to SDG&E to pay that dollarWhen *** moves out, *** and *** alone is bound to the obligation created under that contractIf *** finds a roommate named ***, and they move in to a new location where *** alone has signed a new but completely separate contract with SDG&E for electricity, then *** is an applicant and *** is a resident under the second and separate contractAccording to rule part d, they are together and separately responsible for all SDG&E services to the address listed in the new contractEven though *** didn't sign a new contract, *** is a resident of the second address and SDG&E alleges that *** benefits from SDG&E's second contractThis means that SDG&E can bill *** only, or *** only, or both; but only for the second contract and only for the second address; this is the case even *** uses only 1% of all electricity transmitted, due to the language in rule part dAs unethical as this may be, SDG&E can make ***'s life miserable if *** chooses not to pay SDG&E for the contract he alone signedAlthough it would seem unfair to most reasonable people, she is obligated to pay SDG&E for ***'s use of electricity according to SDG&E's second contractSo that sums up *** and ***s' obligations under the second contractUnder the first contract things are very different; *** was neither a resident nor an applicant at the first address and furthermore had no knowledge of or contract with SDG&E for that address, so he assumes no responsibility for any services to the first address---
[1] http://***
[2] http://***/ ("because all customers benefit from utility service, all customers also should share the burden when [we burn the city and kill people]..." - SDG&E) Aug 5th 2015, San Diego Tribune
[3] http:/*** Findings of fact, 4.3: ("The utilities’ tariffs would not impose joint and several liabilities on the affiliates of ESPs and the utilities do not make a distinction between CCAs and ESPs that would justify treating the two types of organizations differently for purposes the allocation of liability.")
[4] http:/*** ("the suspension's 'practical effect is that SDG&E is unable to move forward with their marketing and lobbying efforts against community choice programs until they receive written approval from the energy division of the commission.'")
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, detailsof the offer I reviewed appear below.
SDG&E will be hearing from our lawyer's office, thank you and God Bless
Regards,
*** ***

SDG&E has service appointment practices that date from the early post-war period
The SDG&E service 'window' is all day!!! On the third robo call to confirm that the residence would be occupied, I fully expected a service window shorter than all day
In my previous location both utilities and even the monopoly Comcast issued either two hour or four hour service windowsWhere do I send the bill for my time?

Customer Concern
Mr*** requested to be relieved of responsibility for the outstanding unpaid
balance from a former account.Company
Response
Mr*** was named as a co-applicant and received utility service from December
through May at *** *** *** *** ***After the account was closed, in July
2014, a payment of $was returned by the bankThe account was assessed an $returned
item fee and the outstanding balance of $was transferred to Mr***’s current account at
*** *** *** *** ***
On October 21, 2014, the services at the *** Way address were turned off for non- payment of
the past due balance of $The total account balance was $The account was closed on
October 29th when no payment was made to restore services
On November 4th, Mr*** was contacted by San Diego Gas and Electric in response to the receipt
of his Revdex.com complaint
Mr*** agreed to accept responsibility for the outstanding charges for the service at ***
*** ***The balance of $will be split into monthly installment payments
Mr*** agreed to pay the outstanding account balance for service at***
*** Way immediatelyThe payment was rendered and the service restored on
November 4th,
SDG&E is in compliance with all tariffs and rules which are filed and approved by the
California Public Utilities Commission
SDG&E respectfully requests that this matter be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They can put up all the regulations and whatever legal jargon they wantWhen a person is in the process of selling a house and has requested the power to be turned off and then you get squatters living in there how in the world can SDG&E even possibly consider that legal and that they fall into qualifying for serviceThis is not right and you sweep your mistake under the carpet of so called rules and regulationsSo what I get is that if someone breaks into your home you are selling, squats there illegally they can still have the nerve to call the electric company and say "hey I live here turn on the power in my name" without even so much as proving that it is even their home!!!!!!!!!!!!!!!! That is truly disgustingAnd then to get it out of their name we had to have it put back in our nameHOWEVER we were told that if they do not receive a bill all they have to do is pick up the phone and say "hey put it back in my name" and that is exactly what the darn electric company will doNo matter they are homeless people in there with no way of paying the bill but hey, we can't deny anyone serviceI have a hunch had this happened to someone within the company they would have jumped through their rules and regulations leaving them far to the side to turn off and deny them serviceSDG&E, you are truly disgusting

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