I did leave a message for the customer to contact me directly. I have not received a
call from the customer to date. However, we will verify the next bill is generated and hand mailed for investigative purposes. The customer is registered on My Account and should receive her bill on line and by mail
Thank you,
*** ***
Executive Offices
Complaint Resolution Supervisor
This morning I woke to a very cold houseMy heater ran all night but never got warmI assumed a heating problem I smelled gas but really didn't think I had much of a problemTurned the hot water on and...no hot waterWent to check the pilot light on water heater...no pilot light, couldn't get it to light Went to the kitchen to boil water...no gas Went outside to inspect the gas lineMuch to my surprise the whole unit had been disconnected from my house, lying on the ground with a new part attached to the line coming from the ground but not reconnected and a red tag stating do not touch only authorized SDG&E personnel can touch thisI call the customer service line and a gal told me there was no record of anyone being to my address Told me she submitted a ticket and someone would be out to look at itShe couldn't tell me when anyone would be out to fix it
There was no notice to me in any form letting me know they were going to work on the gas lineHeck they don't even have a record of it! Today was one of the most important days for my employment and now I have to wait around for who knows how long to fix a problem they created and not to mention my electric bill will spike because my heater ran all night and obviously would never reach the set temperature due to them cutting off my gas so they could replace itAll they would have needed to do is notify me as to thier plans
This company is arrogant
They should not be allowed to be in businessThey have been given a license to disrupt and horribly affect paying citizens at thier option
By the way...apparently they are the only ones allowed to record the phone calls...as soon as I told them I was recording she promptly told me she would have to end the call
They should have to compensate me for not only my electricity used last night but for the loss of productivity today for my job that enables me to pay thier bills
Customer Concern
Mr*** is questioning the requirement of an additional security deposit for his commercial account located at *** *** *** *** *** ** ***
underline;">Company Response9/4/13: Account openedSecurity deposit of $requested.12/06/13: Deposit was paid in full.8/21/14: Additional deposit of $requested to secure account.10/15/14: Mr*** requested a deposit waiverThe request was denied based on his delinquent payment history.10/16/14: Mr*** again requested a deposit waiver stating that he would enroll his account in online automatic paymentsHe was granted the waiver of the additional deposit of $on the condition that he enroll the account in online automatic payments and the bills continue to be paid on-time and in full each month.10/16/14: SDG&E received Revdex.com complaint #***.Conclusion:
San Diego Gas and Electric may require a security deposit equal to two times the highest utility bill during the preceding months for a commercial customer that has not established credit with the company or who does not pay the monthly bill in full and on-time(California Public Utilities Commission Rule 7) http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE7.pdf
When Mr*** began service, a deposit of $was requiredWhen he failed to make timely payments, the security deposit was increased to times his average monthly bill during the preceding months
As a one-time courtesy and under the condition that future bills be paid on-time and in full each month, the additional security deposit has been waivedOnce the bills are paid on-time for consecutive months, the remaining security deposit of $will be returned to the consumer
SDG&E is in compliance with all tariff and rules which are filed and approved by the CommissionFor this reason, SDG&E respectfully requests that this matter be closed
I have installed a solar system at my home and all the approvals have been submitted to SDG& E I have been waiting for weeks for them to come and allow me to turn
on my system This delay has been costing me money and I would like to know why
they are taking so long
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I find it interesting how you are completely ignoring and NOT responding to the fact that I have proven that this was not a true and fair contest in multiple ways: By written statement from your employee that is NOT a contest and is truly a behavioral modification program By written statement by your employee confirming that the reporting and awarding of "prizes" was faulty and erroneous - yet never fixed By the two slides I have attached from an SDG&E presentation confirming that your behavioral program actually segments participants and treats them differently JUST BECAUSE YOU CALL IT A CONTEST DOES NOT MAKE IT A CONTEST Participants were supposedly rewarded points if they purchased energy efficient appliances Those who didn't make a purchase were not given points You can't run a fair contest if you give people a reward for purchasing something and nothing to those who can't/don't There are SO many flaws in this "Contest" from a legal perspective that any corporate legal team would certainly have noticed if in fact it WAS a "Contest", but since it wasn't a "Contest" and was a Behavior Modification Program" it was allowed to proceed, you were allowed to trick your customers, segment them and treat them differently, and then disqualify them at your whim You have also not responded to the question about WHY this "contest" was suddenly taken offline when I started to ask questions Below are definitions that support my statement of how this "Contest" was run unfairlyAll Participants Treated Equally: Make sure that all participants are on equal footing, regardless of how they enterFor example, make sure all eligible people have the same number of opportunities to enter and chances to winWhere there is a purchase involved in the entry process, the sponsor must award the same number of entries for each non-purchase act as each purchase actUnfair competition or distortion of competition is a situation in which competitors compete on unequal terms because favorable or disadvantageous conditions are applied to some competitors but not to othersThe concept can also refer to situations in which the actions of some competitors actively harm the position of others with respect to their ability to compete on equal and fair termsIt contrasts with fair competition, in which the same rules and conditions are applied to all participants and in which the competitive action of some does not harm the ability of others to competeOften, unfair competition means that the gains of some participants are conditional on the losses of others when the gains are made in ways which are illegitimate or unjusthttps://en.wikipedia.org/wiki/Unfair_competition
I ask you again to reach out with a settlement offer in order to prevent this issue from progressing into the legal system I have a tremendous amount of evidence to support my case, including emails from your program partners at Simple Energy, and I have complete confidence that a judge would award damages to me (and possibly the other thousands of participants) in either ruling that - This was not a fair and just contest OR Participants were misled to thinking they were signing up for a fair contest, when it was clearly a Behavior Modification Program The choice is yours
Regards,
*** ***
San Diego Gas and Electric has been in discussions with Ms. Van Cleave. We have based our decision regarding service in compliance with Rule 3 filed with the California Public Utilities Commission (CPUC)....
CPUC Rule 3 Application for Service http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that it is not true. I received a copy the other day of the letter that was supposedly sent to me in November of 2011. I have no recollection of ever having received or seen such letter before. Furthermore, the inspector who was on the scene on 11/11/11 PERSONALLY HANDED THE DOOR-HANGER TO ME with the box checked saying that my system had been approved/passed inspection. I recall no other instructions on it.
Regards,
[redacted]
If Mr. [redacted] would like to move forward with his complaint, he may contact the Consumer Affairs Branch of the California Public Utilities Commission by following the dispute resolution process outlined in Electric Rule 11.
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE11.pdf
San Diego Gas and Electric will pursue collection action in compliance with Rule 11, Discontinuance of Service, filed with the California Public Utilities Commission (CPUC).
[redacted]
If Mr. [redacted] wishes to pursue his dispute, he may do so in accordance with CPUC Rule 10, Disputed Bills.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[SDG&E would ONLY look at my complaint if I submitted a "claim" via their Claims Department. I did so, and explained that what I have is not a typical "claim" its an accusation and confirmation of my knowledge that they lured customers (including me) into signing up for a false contest, called Manage-Act-Save which was really a Behavior Modification Program (as stated in email by their own employee), and then cut entrants off from participation at their own whim. It was when they "disqualified" me from the contest because my house was "no longer in a qualified geographic area" that I realized this sham. My house did not move - after 2.5 years they changed the geographic focus area of their behavioral experiment. I maintain that SDG&E knowingly enrolled their customers into this false contest, failed to track and disperse the promised award points and prizes as stated in the contest rules (that SDG&E employees confirmed in writing to me were wrong, AND treated contest entrants differently - not equally as contest entrants are supposed to be treated. I maintain that I am due compensation for the time I was enrolled in what was a truly a research program and not a contest. They are also withholding award points that I have earned. I have no ability to cash those in because the access to my contest page was denied when they disqualified my home and I responded back with a complaint. I have repeatedly asked for them to contact me directly so we can negotiate a settlement. They refuse. A company should not be allowed to trick their customers like that. I am wise enough to see through the facade and I want the compensation due to me for 2.5 years worth of SDG&E benefiting from my participation is this farce. I would not have participated if I had known the truth - the truth that has been stated IN WRITING to me from SDG&E's own employees. I think they are hoping that by ignoring my complaint that I will just go away. I won't. I can back up my statements by providing copies of the pages and pages of emails that I have which in fact, incriminate SDG&E of the accusations I make. I have attached a page with sample information that supports my facts. This first is from an employee from Simple Energy - the company contracted to run the program for SDG&E. She confirms that the tracking and points of the CONTEST are erroneous and that she will be trying to correct them. That never happened. The second is from a SDG&E employee who divulges the truth about the program - not a contest, a Behavioral Modification Program that treats people differently. She offers to trade in my points, but this was not offered again after I complained. The third portion of text is from the "Contest Rules" section as seen by entrants. This clearly shows it to be a contest where people are treated as equals. They were not. All I want is what is due to me- 2.5 years worth of compensation - what should be the honest way to reciprocate me for my time. I am still open to receiving a phone call from an empowered SDG&E representative with a realistic and viable offer. ]
Regards,
[redacted]
In response to Mr. [redacted]'s concern, San Diego Gas and Electric's Claim's Manager contacted him on 9/24/15.
San Diego Gas and Electric respectfully requests that the Revdex.com complaint be closed.
Mr. [redacted]’s account was closed at his request. A final statement was issued.
face="Calibri">
When full payment is not received by the due date on a closed account, the outstanding charges may be transferred to the active account at the new residence per California Public Utilities Commission (CPUC) Rule 3 which states that “where there is evidence that an adult(s) other than the applicant resided at the premises and benefited from Utility service, the other adult(s) and the applicant shall be jointly and severally liable for service rendered while such other adults resided at the premises.” http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
SDG&E accepts payments via mail, in person, online and by telephone. Customers with active accounts who are experiencing a temporary financial hardship may request payment arrangements. Mr. [redacted] spoke with a company representative who explained the company policies and offered payment arrangements to him.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the CPUC. For this reason, SDG&E respectfully requests that this matter be closed.
Locking ring was place by SDG&E as Ms. [redacted] indicated. Ms [redacted] did have access to her panel, unfortunately she didn’t know how to open...
the panel. Ms. [redacted] was present during an inspection and the SDG&E Tech showed the Ms. [redacted] how to access her panel. Ms. [redacted] or solar contractor failed to turn on service. Ms. [redacted] indicated that the soalr contractor never touched the panel. SDG&E explained to Ms. [redacted] that the panel was installed by her soalr contractor not SDG&E and it’s the reasonability of the solar contractor or owner of the property to turn on the power button since this is customer property.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ SDG&E states "The claim has been denied as the customer has not validated her monetary request for compensation." How would I validate my claim to your satisfaction?? In my last response I PROVED that the contest that I signed up for was in fact NOT a contest, but rather a Behavior Experiment in disguise and I PROVED that the points/awards that were SUPPOSED to be awarded to be in this fake contest were not calculated correctly, NOR awarded correctly - both proven by quotes from your own employees. I PROVED that in fact, you misrepresented the entire program - calling it a contest, which by definition - treats people equally. I was not treated the same as the other mislead entrants as I have PROVEN that I was eliminated simply because you decided to change the geographic boundaries of the program! I have YET to be compensated for what I really did for the last 2.5 years - I was the unknowing and uncompensated subject of a behavioral experiment that uses gamification tactics to encourage and track my behaviors. I was blatantly lied to about what I was really participating in and I want compensation for that as well. In fact, I HAVE validated my request for compensation. You misled and deceived me, all the while benefiting from my participation in your program while not compensating me. I have pages upon pages of correspondence with both SDG&E employees as well as Simple Energy employees about this very topic. It is crystal clear that SDG&E misled me for 2.5 years. For that I should be compensated. I have given you a multitude of chances to offer a settlement out of court for this issue, yet you continue to simply respond with a non-answer. You have never denied that your program was not as presented and I find it very telling that the program was suddenly shut down when I started to really raise questions a few months ago. Why is that? Why aren't you defending your program rather than denying my request with a basic "no"? Because you CAN"T defend your program! Because you KNOW I'm right and because I HAVE validated my monetary request for compensation. As promised, I am not backing down. ]
Regards,
[redacted]
San Diego Gas and Electric has been in contact with Ms. [redacted] regarding her concern. The company is operating in compliance with California Public Utilities Rule 3, Application for...
I spoke to Ms. [redacted] and she is listed as a co-applicant at this address. Offer to add her to the account and make payment arrangements. Ms. [redacted] authorized me to add her to the account and made acceptable payment arrangements. Ms. [redacted] is satisfied with the...
Mr. [redacted]'s assigned Service Planner attempted to contact him without success on 11/19/15 via both the telephone number and email address included with the complaint.
We ask that he provide either a telephone number and/or an email address where he can be reached. If he...
prefers to email the company directly, he may do so at [email protected] referencing the Revdex.com complaint #[redacted]. Thank you.
I did leave a message for the customer to contact me directly. I have not received a
call from the customer to date. However, we will verify the next bill is generated and hand mailed for investigative purposes. The customer is registered on My Account and should receive her bill on line and by mail
Thank you,
*** ***
Executive Offices
Complaint Resolution Supervisor
This morning I woke to a very cold houseMy heater ran all night but never got warmI assumed a heating problem I smelled gas but really didn't think I had much of a problemTurned the hot water on and...no hot waterWent to check the pilot light on water heater...no pilot light, couldn't get it to light Went to the kitchen to boil water...no gas Went outside to inspect the gas lineMuch to my surprise the whole unit had been disconnected from my house, lying on the ground with a new part attached to the line coming from the ground but not reconnected and a red tag stating do not touch only authorized SDG&E personnel can touch thisI call the customer service line and a gal told me there was no record of anyone being to my address Told me she submitted a ticket and someone would be out to look at itShe couldn't tell me when anyone would be out to fix it
There was no notice to me in any form letting me know they were going to work on the gas lineHeck they don't even have a record of it! Today was one of the most important days for my employment and now I have to wait around for who knows how long to fix a problem they created and not to mention my electric bill will spike because my heater ran all night and obviously would never reach the set temperature due to them cutting off my gas so they could replace itAll they would have needed to do is notify me as to thier plans
This company is arrogant
They should not be allowed to be in businessThey have been given a license to disrupt and horribly affect paying citizens at thier option
By the way...apparently they are the only ones allowed to record the phone calls...as soon as I told them I was recording she promptly told me she would have to end the call
They should have to compensate me for not only my electricity used last night but for the loss of productivity today for my job that enables me to pay thier bills
Customer Concern
Mr*** is questioning the requirement of an additional security deposit for his commercial account located at *** *** *** *** *** ** ***
underline;">Company Response9/4/13: Account openedSecurity deposit of $requested.12/06/13: Deposit was paid in full.8/21/14: Additional deposit of $requested to secure account.10/15/14: Mr*** requested a deposit waiverThe request was denied based on his delinquent payment history.10/16/14: Mr*** again requested a deposit waiver stating that he would enroll his account in online automatic paymentsHe was granted the waiver of the additional deposit of $on the condition that he enroll the account in online automatic payments and the bills continue to be paid on-time and in full each month.10/16/14: SDG&E received Revdex.com complaint #***.Conclusion:
San Diego Gas and Electric may require a security deposit equal to two times the highest utility bill during the preceding months for a commercial customer that has not established credit with the company or who does not pay the monthly bill in full and on-time(California Public Utilities Commission Rule 7) http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE7.pdf
When Mr*** began service, a deposit of $was requiredWhen he failed to make timely payments, the security deposit was increased to times his average monthly bill during the preceding months
As a one-time courtesy and under the condition that future bills be paid on-time and in full each month, the additional security deposit has been waivedOnce the bills are paid on-time for consecutive months, the remaining security deposit of $will be returned to the consumer
SDG&E is in compliance with all tariff and rules which are filed and approved by the CommissionFor this reason, SDG&E respectfully requests that this matter be closed
I have installed a solar system at my home and all the approvals have been submitted to SDG& E I have been waiting for weeks for them to come and allow me to turn
on my system This delay has been costing me money and I would like to know why
they are taking so long
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I find it interesting how you are completely ignoring and NOT responding to the fact that I have proven that this was not a true and fair contest in multiple ways: By written statement from your employee that is NOT a contest and is truly a behavioral modification program By written statement by your employee confirming that the reporting and awarding of "prizes" was faulty and erroneous - yet never fixed By the two slides I have attached from an SDG&E presentation confirming that your behavioral program actually segments participants and treats them differently JUST BECAUSE YOU CALL IT A CONTEST DOES NOT MAKE IT A CONTEST Participants were supposedly rewarded points if they purchased energy efficient appliances Those who didn't make a purchase were not given points You can't run a fair contest if you give people a reward for purchasing something and nothing to those who can't/don't There are SO many flaws in this "Contest" from a legal perspective that any corporate legal team would certainly have noticed if in fact it WAS a "Contest", but since it wasn't a "Contest" and was a Behavior Modification Program" it was allowed to proceed, you were allowed to trick your customers, segment them and treat them differently, and then disqualify them at your whim You have also not responded to the question about WHY this "contest" was suddenly taken offline when I started to ask questions Below are definitions that support my statement of how this "Contest" was run unfairlyAll Participants Treated Equally: Make sure that all participants are on equal footing, regardless of how they enterFor example, make sure all eligible people have the same number of opportunities to enter and chances to winWhere there is a purchase involved in the entry process, the sponsor must award the same number of entries for each non-purchase act as each purchase actUnfair competition or distortion of competition is a situation in which competitors compete on unequal terms because favorable or disadvantageous conditions are applied to some competitors but not to othersThe concept can also refer to situations in which the actions of some competitors actively harm the position of others with respect to their ability to compete on equal and fair termsIt contrasts with fair competition, in which the same rules and conditions are applied to all participants and in which the competitive action of some does not harm the ability of others to competeOften, unfair competition means that the gains of some participants are conditional on the losses of others when the gains are made in ways which are illegitimate or unjusthttps://en.wikipedia.org/wiki/Unfair_competition
I ask you again to reach out with a settlement offer in order to prevent this issue from progressing into the legal system I have a tremendous amount of evidence to support my case, including emails from your program partners at Simple Energy, and I have complete confidence that a judge would award damages to me (and possibly the other thousands of participants) in either ruling that - This was not a fair and just contest OR Participants were misled to thinking they were signing up for a fair contest, when it was clearly a Behavior Modification Program The choice is yours
Regards,
*** ***
San Diego Gas and Electric has been in discussions with Ms. Van Cleave. We have based our decision regarding service in compliance with Rule 3 filed with the California Public Utilities Commission (CPUC)....
CPUC Rule 3 Application for Service http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that it is not true. I received a copy the other day of the letter that was supposedly sent to me in November of 2011. I have no recollection of ever having received or seen such letter before. Furthermore, the inspector who was on the scene on 11/11/11 PERSONALLY HANDED THE DOOR-HANGER TO ME with the box checked saying that my system had been approved/passed inspection. I recall no other instructions on it.
Regards,
[redacted]
If Mr. [redacted] would like to move forward with his complaint, he may contact the Consumer Affairs Branch of the California Public Utilities Commission by following the dispute resolution process outlined in Electric Rule 11.
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE11.pdf
SDG&E apologized to the customer for the actions taken by our employee.
San Diego Gas and Electric will pursue collection action in compliance with Rule 11, Discontinuance of Service, filed with the California Public Utilities Commission (CPUC).
[redacted]
If Mr. [redacted] wishes to pursue his dispute, he may do so in accordance with CPUC Rule 10, Disputed Bills.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[SDG&E would ONLY look at my complaint if I submitted a "claim" via their Claims Department. I did so, and explained that what I have is not a typical "claim" its an accusation and confirmation of my knowledge that they lured customers (including me) into signing up for a false contest, called Manage-Act-Save which was really a Behavior Modification Program (as stated in email by their own employee), and then cut entrants off from participation at their own whim. It was when they "disqualified" me from the contest because my house was "no longer in a qualified geographic area" that I realized this sham. My house did not move - after 2.5 years they changed the geographic focus area of their behavioral experiment. I maintain that SDG&E knowingly enrolled their customers into this false contest, failed to track and disperse the promised award points and prizes as stated in the contest rules (that SDG&E employees confirmed in writing to me were wrong, AND treated contest entrants differently - not equally as contest entrants are supposed to be treated. I maintain that I am due compensation for the time I was enrolled in what was a truly a research program and not a contest. They are also withholding award points that I have earned. I have no ability to cash those in because the access to my contest page was denied when they disqualified my home and I responded back with a complaint. I have repeatedly asked for them to contact me directly so we can negotiate a settlement. They refuse. A company should not be allowed to trick their customers like that. I am wise enough to see through the facade and I want the compensation due to me for 2.5 years worth of SDG&E benefiting from my participation is this farce. I would not have participated if I had known the truth - the truth that has been stated IN WRITING to me from SDG&E's own employees. I think they are hoping that by ignoring my complaint that I will just go away. I won't. I can back up my statements by providing copies of the pages and pages of emails that I have which in fact, incriminate SDG&E of the accusations I make. I have attached a page with sample information that supports my facts. This first is from an employee from Simple Energy - the company contracted to run the program for SDG&E. She confirms that the tracking and points of the CONTEST are erroneous and that she will be trying to correct them. That never happened. The second is from a SDG&E employee who divulges the truth about the program - not a contest, a Behavioral Modification Program that treats people differently. She offers to trade in my points, but this was not offered again after I complained. The third portion of text is from the "Contest Rules" section as seen by entrants. This clearly shows it to be a contest where people are treated as equals. They were not. All I want is what is due to me- 2.5 years worth of compensation - what should be the honest way to reciprocate me for my time. I am still open to receiving a phone call from an empowered SDG&E representative with a realistic and viable offer. ]
Regards,
[redacted]
In response to Mr. [redacted]'s concern, San Diego Gas and Electric's Claim's Manager contacted him on 9/24/15.
San Diego Gas and Electric respectfully requests that the Revdex.com complaint be closed.
Mr. [redacted]’s account was closed at his request. A final statement was issued.
face="Calibri">
When full payment is not received by the due date on a closed account, the outstanding charges may be transferred to the active account at the new residence per California Public Utilities Commission (CPUC) Rule 3 which states that “where there is evidence that an adult(s) other than the applicant resided at the premises and benefited from Utility service, the other adult(s) and the applicant shall be jointly and severally liable for service rendered while such other adults resided at the premises.” http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
SDG&E accepts payments via mail, in person, online and by telephone. Customers with active accounts who are experiencing a temporary financial hardship may request payment arrangements. Mr. [redacted] spoke with a company representative who explained the company policies and offered payment arrangements to him.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the CPUC. For this reason, SDG&E respectfully requests that this matter be closed.
San Diego Gas and Electric has pursued collection action in compliance with Rule 11 filed with the California Public Utilities Commission.
[redacted]
Locking ring was place by SDG&E as Ms. [redacted] indicated. Ms [redacted] did have access to her panel, unfortunately she didn’t know how to open...
the panel. Ms. [redacted] was present during an inspection and the SDG&E Tech showed the Ms. [redacted] how to access her panel. Ms. [redacted] or solar contractor failed to turn on service. Ms. [redacted] indicated that the soalr contractor never touched the panel. SDG&E explained to Ms. [redacted] that the panel was installed by her soalr contractor not SDG&E and it’s the reasonability of the solar contractor or owner of the property to turn on the power button since this is customer property.
Thank you
[redacted]
The company has been unable to reach the customer to discuss the concern. The customer may contact the company at 800-411-7343.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ SDG&E states "The claim has been denied as the customer has not validated her monetary request for compensation." How would I validate my claim to your satisfaction?? In my last response I PROVED that the contest that I signed up for was in fact NOT a contest, but rather a Behavior Experiment in disguise and I PROVED that the points/awards that were SUPPOSED to be awarded to be in this fake contest were not calculated correctly, NOR awarded correctly - both proven by quotes from your own employees. I PROVED that in fact, you misrepresented the entire program - calling it a contest, which by definition - treats people equally. I was not treated the same as the other mislead entrants as I have PROVEN that I was eliminated simply because you decided to change the geographic boundaries of the program! I have YET to be compensated for what I really did for the last 2.5 years - I was the unknowing and uncompensated subject of a behavioral experiment that uses gamification tactics to encourage and track my behaviors. I was blatantly lied to about what I was really participating in and I want compensation for that as well. In fact, I HAVE validated my request for compensation. You misled and deceived me, all the while benefiting from my participation in your program while not compensating me. I have pages upon pages of correspondence with both SDG&E employees as well as Simple Energy employees about this very topic. It is crystal clear that SDG&E misled me for 2.5 years. For that I should be compensated. I have given you a multitude of chances to offer a settlement out of court for this issue, yet you continue to simply respond with a non-answer. You have never denied that your program was not as presented and I find it very telling that the program was suddenly shut down when I started to really raise questions a few months ago. Why is that? Why aren't you defending your program rather than denying my request with a basic "no"? Because you CAN"T defend your program! Because you KNOW I'm right and because I HAVE validated my monetary request for compensation. As promised, I am not backing down. ]
Regards,
[redacted]
San Diego Gas and Electric has been in contact with Ms. [redacted] regarding her concern. The company is operating in compliance with California Public Utilities Rule 3, Application for...
Service.
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
I spoke to Ms. [redacted] and she is listed as a co-applicant at this address. Offer to add her to the account and make payment arrangements. Ms. [redacted] authorized me to add her to the account and made acceptable payment arrangements. Ms. [redacted] is satisfied with the...
outcome.
Thank you
[redacted]
Mr. [redacted]'s assigned Service Planner attempted to contact him without success on 11/19/15 via both the telephone number and email address included with the complaint.
We ask that he provide either a telephone number and/or an email address where he can be reached. If he...
prefers to email the company directly, he may do so at [email protected] referencing the Revdex.com complaint #[redacted]. Thank you.