San Diego Gas and Electric processed a billing correction for Mr. [redacted] in compliance with California Public Utilities Commission...
Tariff Rule 18. C. 1. Meter Tests and Adjustment of Bills, Adjustment of Bills for Billing Error which mandates the following:
“Billing Error Resulting in Overcharges to the Customer:
If either a residential or nonresidential service is found to have been overcharged due to billing error, the Utility shall calculate the amount of the overcharge, for refund to the customer, for a period of three years. However, if it is known that the period of billing error was less than three years, the
overcharge shall be calculated for only those months during which the billing error occurred.”
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE18.pdf
The 36 month (August 2012 through August 2015) adjustment permitted by the tariff resulted in an average credit of $69.35 per month. San Diego Gas and Electric does not charge late fees on residential accounts. Mr. [redacted] was never assessed any late fees.
SDG&E acted in accord with its mandated tariff and respectfully requests that this matter be closed.
Left message with Ms. [redacted] that the account was switch from her father's name to her sister's name. A check will be mailed once the stop payment has been completed. I left my direct number if Ms. [redacted] had any further questions or concerns.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
None of my concerns were addressed, and characterizing my position
as mere “dissatisfaction” is disingenuous. Given that SDG&E’s dialogue
amounts to hand-waving serious legal and ethical breaches, I will keep my
rejection of their response short.
SDG&E illegally crammed and coerced my account balance
into someone else’s SDG&E account. The “recipient” victim has zero legal
responsibility, and SDG&E did not discuss the matter with me or the victim
in advance and only did so when confronted, and after being discovered
SDG&E violated their own stated policies and legal
responsibilities by undertaking the actions above.
SDG&E insultingly claims to be compliant with CPUC
regulations, absurdly pointing to documentation that indicates the exact opposite.
Whether these activities were the result of systemic malicious
and abusive practices, simply bad training, or aberrations, SDG&E has not
apologized to me for disclosing my private information without legal standing
or authorization, nor have they apologized to my roommate for billing her for
services she did not benefit from and to which she has no obligation to pay.
It’s nice that SDG&E thanks me for making payments
despite preventing me from doing so in the first place without notice. However,
it’s distressing that “San Diego Gas and Electric's position has not changed”,
given that said position is one of deliberate abuse and disregard of its own
rules and common decency.
Since SDG&E has not refunded the illegal charges on my roommate’s
account, and since SDG&E has not made any effort to correct its illegal and
unethical actions, and since SDG&E has responded by making deceptive and
false statements thus escalating the level of abuse, I have to say that
SDG&E has done the opposite of resolving my complaint.
Regards,
[redacted]
A meter was installed at the customer’s residence on 1/14/16.
If he has further concerns, he may email the company at [email protected]. His assigned Service Planner was unable to reach him by telephone or email.
The program is a contest that encourages participants to save energy by rewarding them for reducing their energy usage. The rules and regulations and terms of use for the program were provided to this customer before she voluntarily enrolled. As permitted by the contest rules, the zip code where the customer resides was removed from the program, preventing the customer from participating further. The customer is entitled to any rewards earned prior to disenrollment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have advised SDGE of my situation during that time and [redacted] has advised me to get a court order not showing "redacted"they do not need it to show proof of address??? she stated, where I resided to prove that I did not reside at the same address as my mother. I am working on that. They have many rules supporting why they feel the need to place her bill on me. Prior to speaking on her account I researched and signed documentation to protect me, this is offered by SDGE online, SDGE is fitting their rules to justify billing my mom's bill to me. Having the 3rd authorization form is a protection for me and that is the reason it was done. Not only was that signed I verbally received confirmation that her debt would not be my responsibility. What is more concerning Cathy stated that they have documentation that I resided there but stated that I need a subpoena to receive how they transferred my moms debt to me. As a consumer I a requesting proof of debt. I have also contacted the consumer protection bureau because SDGE transferred my mother debt unknown to me. SDGE has advised their employees to transfer debt from one customer to another without consent. For SDGE to state that they have the "right" to transfer debt to another person without consent is illegal. Consumer protection bureau is asking me for more information regarding this issue. I was never a party to the contract and that was confirmed with SDGE in particular [redacted]. This is classic example of extortion in causing severe financial hardship. Thanks
I do not know which SDG&E office I am dealing with and most people just lump then all together so this may need to go to what ever office services 92020 zip code. They shut my power off claiming nonpayment. They would not allow me time to get to my office from an elderly dementia client's house in order to pay online or write a check. Their claim was that they never received my payment from the week prior. After shutting off my power I was able to return to my office and make a payment online. I then called to have them turn my power back on. I waited 4 hours and no one showed. I found out the next day that they did show and turned the meter on but never informed me they were present on the premises and therefore I was unable to reset the circuit breaker. When I called them the next day to come and unlock the door to reset the breaker they informed me that they do not have qualified individuals to reset a circuit breaker. Really? Aren't they a power company? At the same time I noticed that they check they claim they never received had already cleared my account prior to them shutting my power off. They told me over the phone that they did not care about when they received my check, they were authorized to shut my power off and did. They only resolution since I cannot sue a company like this is to hopefully see several of their people lose their jobs. Although I do not believe that will happen either. I am not sure why this government created monopoly is allowed to continue to steal from customers that are unable to fight for their rights but something has to be done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.sdge suggested repairs I completed those repairs and has since found issues that should have been caught on earlier inspections and has refused to work with me due to the poor inspections that were Completed a d have resulted in me listing out on over 350 dollars in repairs.
Be prepared in the case of a repair that is requested by edge that the inspections are thorough and completed correctly or you will be out more money than you think.
Also wouldn't be a bad idea to pay for a legitimate inspector that work for YOU.
Beware this company will not work with you and will discredit your story no matter how much evidence or proof you have.
Regards,
[redacted]
The full text of California Public Utility Commission approved Tariff Rule 3 may be located at:
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
Rule 3.D provides for Joint and Several Liability for Service/Beneficial Use.
The rule reads in part (emphasis added):
Where two or more applicants join in one application or contract for Utility service, they shall be jointly and severally liable under the terms of the application/contract and shall be billed by means of a single periodic bill mailed to the customer designated to receive the bill. Whether or not the Utility obtained a joint application or contract for residential service, where there is evidence that an adult(s) other than the applicant resided at the premises and benefited from Utility service, the other adult(s) and the applicant shall be jointly and severally liable for service rendered while such other adults resided at the premises.
In compliance with Rule 3, the company is asking that the customer provide documentation to substantiate her residence during the time frame the outstanding charges were accrued. The company will not hold her responsible for the charges if she did not reside in the home. However, based on the evidence available to the company, the customer was a resident and as a resident, is responsible for the bill. The SDG&E Credit department can place the mom and the daughter together at several addresses either as residents or owners. This is about where [redacted] was living during the time the charges accrued, not about a Third Party Authorization.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I
think that although there was some satisfaction of their response from my end,
it was less than an acquittal of my entire complaint. Today as I opened
my bill on email, I found the corrected bill that included a reading of my
meter. I had not paid them for the "estimated December bill" over its gross
inaccuracies, the entire bill after being read and corrected is $687.17 for
both December and January. The estimated bill that I was sent in December
was so grossly over-estimated that it resulted in only $159.82 of power and gas
for the next 30 days. I understand SDGE has to comply with the utilities
commission which includes some impact on the meter issue but the idea of using
the highest summer use on record for December's estimate of power resulted in a
$527.35 bill only to be corrected for a total of $687.17 for both months of
power. My plan was to wait for the corrected bill but it came with a
warning notice of that power may be terminated by 2-12-16 as I waited for the
corrected bill. I was leaving town for a business trip as I noted the
emailed bill and will pay the account in full, but if anything the latest bill
only strengthens my concern with their estimate of use and hope they find a
more reasonable estimate for future months. The SDGE call did inform me
that they only read the meters every other month, but their office could review
their "estimated bill" practice. I have attached the most recent
bill along with the pay stub from December that reflects my concern over the
billing practice.
Unfortunately, San Diego Gas and Electric has made a decision that is not in the customer’s favor. The company will not be reimbursing costs for which the company is not responsible.
We are very sorry to learn that Ms. [redacted] had this experience with our company.
In compliance with California Public Utility Commission (CPUC) Rules governing San Diego Gas and Electric, notices were sent to her via United States Postal Service advising of the account balance as well as the pending service interruption due to non-payment.
We want to work with customers to avoid service shut-offs, which can lead to reconnection fees and deposits. If customers are having difficulty paying the bill, they are encouraged to contact us before the expiration of the past due notice.
Sincerely,
SDG&E
5/30/14: [redacted] began gas and electric service at [redacted]
[redacted]
7/20/14: Customer phoned the company and used the Integrated Voice Response (IVR)
system to receive status information regarding the electric outage affecting...
the property
[redacted].
7/30/14: Statement for services from 6/26/14 through 7/28/14 issued. The bill of
$657.05 included electric charges of $599.69 for the usage of 1869 kWh.
7/31/14: Male customer identifying himself as [redacted] contacted SDG&E to inquire
about the bill he received. Customer was advised of increased number of days on the
current billing cycle as compared to the previous cycle. The use of air conditioning as a
contributing factor to the increased consumption was discussed. Customer stated that
he would try to use fans instead of air conditioning.
8/1/14: Customer’s daily usage dropped dramatically the day after speaking with Energy
Service Specialist as evidenced by the usage history. (Please see energy chart below
for graphic representation.)
8/4/14: Male customer contacted San Diego Gas and Electric. The customer requested
an “efficiency test”. He stated that he had confirmed with his landlord that the bill
seemed unusually high. The representative acknowledged the high usage and
questioned his air conditioning usage patterns. It was pointed out that once he cut back
on his air conditioning on 8/1/14, his electricity usage dropped dramatically. The
representative advised that a High Bill Specialist (HBS) could call him back. However,
she admitted that the HBS would confirm that the air conditioning usage was the cause
of the increased bill. He agreed with this statement and did not pursue the request for
the “efficiency test”. She also advised that there was no evidence of a faulty meter.
She continued to educate him on how to locate his hourly usage information online so
that he could see for himself the impact of turning on (and off) the air conditioner. She
provided information on using fans instead of air conditioning, lowering the temperature
setting on the A/C and limiting the use.
The representative also recommended verifying his eligibility for the California Alternate
Rates for Energy (CARE) and the Medical Baseline programs. The customer was
mailed a Medical Baseline application and provided the contact number for CARE
enrollment.
9/15/14: SDGE received a call from ###-###-####. The caller went through the IVR
system but did speak with a representative.
9/16/14: Female caller identified herself as [redacted]. However, she declined to
provide the required identification information (last four digits of social security number)
to the representative. She advised the representative that she had made several
requests for service visits and we had denied the requests. She also inquired if the
medical baseline application had been received. The representative was unable to fully
assist her as she did not provide the required identification information. She was
advised that the medical baseline application was not on file.
9/17/14: Female caller identified herself as [redacted] and provided the required
identification information (last four digits of social security number). She stated that she
contacted SDG&E twice to request to have her electric meter checked and both times
was the request was denied. She stated that the company kept “brushing her off” and
advised that the high bill was the result of air conditioning usage. She also stated that
she requested to have her air conditioner checked and this, too, was denied. She stated
that the air conditioner was not in use for one full month and if she had received the
requested service, she would have had an opportunity to learn that her air conditioner was
malfunctioning and would not have received such a high bill for the time frame in
question.
The representative advised her that we do not service electric appliances. The customer
responded that she read on-line that we will provide an efficiency check.
The customer also inquired about the receipt of the medical baseline form for her father
who suffers from Parkinson’s disease. She was informed that this application was not
received. The customer was advised to wait one additional week and to inquire again.
Customer stated that she would pursue a Revdex.com complaint.
Customer was informed that at her property, there is a history of the same type of high
usage and with the recent rate increase, the same usage would result in a higher bill
amount than that experienced by previous customers.
Customer was advised to use her online account to monitor her usage.
The representative provided information about the A/C Quality Care program offered to
San Diego Gas and Electric customers by a third party.
Customer asked to have the bill “prorated” for the month of high usage. She was
advised that we do not make bill adjustments when energy was used by a consumer.
The customer abruptly disconnected the line after this statement was made.
9/18/14: Male caller contacted SDG&E to request a payment extension on outstanding
balance. The extension was granted.
9/19/14 Revdex.com complaint received from [redacted].
Conclusion:
The customer’s request for a medical baseline application has been granted.
An application was mailed on 8/4/14 and again on 9/23/14. In addition, the application
may be downloaded at: http://www.sdge.com/residential/save-medical-baseline/medical-baseline-program⇄ />
As of 9/26/14, San Diego Gas and Electric has not received a completed Medical
Baseline program application from [redacted]. Once a valid application is received,
the account will be enrolled in the program. The application process can take up to 30
days to complete.
San Diego Gas and Electric respectfully denies the customer’s request for a bill
adjustment.
The request for adjustment is based on energy consumed between 6/26/14 and 7/28/14
prior to any customer contact with SDG&E requesting an “efficiency test”.
Representatives from SDG&E properly advised the consumer of the probable reason for
the larger than expected bill (use of air conditioning). Additionally, the consumer
benefited from this advice as evidenced by the immediate reduction in energy
consumption. Moreover, the consumer was also provided with additional
resources/programs available to assist in reducing future bills. San Diego Gas and Electric
does not conduct efficiency tests. We offer energy audits and appliance safety checks on
GAS appliances. A third party offers air conditioning
tune ups for a service fee of $50.00 (A/C Quality Care program).
Despite the customer’s lack of request for any of these identified services, each Energy
Service Specialist provided information on the services and programs that they felt
would most benefit the customer.
SDG&E is in compliance with all tariff and rules which are filed and approved by the
California Public Utilities Commission. For this reason, SDG&E respectfully requests that
this matter be closed.
A copy of the Letter of Authorization was mailed to Ms. [redacted] on 3/14/14. I checked with the inspector and no door hanger is left. The only document received by Ms. [redacted] was the Letter of Authorization which was mailed out on 11/23/11.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I apologize in advance for any rudeness or bluntly put comments but the extremely lame typical legal mumbo jumbo b.s. PDF documents SDG&E attached in the last response absolutely did not defend themselves against the allegations against the giant Electric Company. I might be a Hillbilly but God Almighty Himself knows that I sure the heck ain't dumb and let alone get screwed over by an immoral practiced, let's scam our poor customers over Electric Company like SDG&E. 4 years my wife, kids and I have been dealing with, watching and monitoring what SDG&E has been over charging us by an extremely high monthly rates. I know for a fact that our houses monthly KWH usage is no where even close to what SDG&E has been charging us. I've attached photos of our houses solar equipment and whole house generator equipment, as well as my generators digital monitoring equipment too. We are not the only SDG&E customers who they are scamming over, there's thousands of local San Diego residents who have and are expressing themselves along with they concerns. I am not paying a service that I never used and I think I'm entitled to a refund for the paid overcharging on our residential account. Thank you and have a wonderful day. I have a lot more photos to prove my defense.
Regards,
[redacted]
San Diego Gas and Electric (SDG&E) is a highly regulated utility. Business is conducted in compliance with the rules and regulations set by the California Public Utilities...
Commission. These rules and regulations are available for review on the SDG&E website at: http://www.sdge.com/rates-regulations/other-regulatory-filings/rates-and-regulat...⇄ />
Rule 3 outlines the requirements for applying for service. (http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf)
As a regulated utility, the company is not permitted to deny service to any applicant who successfully complies with these guidelines. Situations involving unlawful tenancy should be handled through law enforcement and/or legal channels.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have copy of 3rd party notification form that is on SDGE website. This was signed by both myself and my mom and it does state that I can speak in regards to her but would not be financially responsible for the bills. The was sent to SDGE address and faxed. Now Ms [redacted] confirmed received last year but will not honor it. I was never a co applicant and this was also confirmed with Mrs [redacted]. I am requesting that my moms bill is not assigned to my account nor my credit. This is affecting my current service as well as my well being. My mom is ill and elderly that is why I was assisting her on her bill, never did I accept responsibility. I can supply this to Revdex.com. It should be illegal for anyone to assign any debt to anyone else with their only excuse is SDGE assumed that I used air conditioning and their heat.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
If I could have had my questions answered online I would not have made a telephone call to SDGE. I needed to speak to a human and I find the company's response both dismissive and disappointing. My main suggestion is that SDGE implement a call back system for consumers when wait times are particularly long. Many companies offer this service in their customer service departments.
San Diego Gas and Electric processed a billing correction for Mr. [redacted] in compliance with California Public Utilities Commission...
Tariff Rule 18. C. 1. Meter Tests and Adjustment of Bills, Adjustment of Bills for Billing Error which mandates the following:
“Billing Error Resulting in Overcharges to the Customer:
If either a residential or nonresidential service is found to have been overcharged due to billing error, the Utility shall calculate the amount of the overcharge, for refund to the customer, for a period of three years. However, if it is known that the period of billing error was less than three years, the
overcharge shall be calculated for only those months during which the billing error occurred.”
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE18.pdf
The 36 month (August 2012 through August 2015) adjustment permitted by the tariff resulted in an average credit of $69.35 per month. San Diego Gas and Electric does not charge late fees on residential accounts. Mr. [redacted] was never assessed any late fees.
SDG&E acted in accord with its mandated tariff and respectfully requests that this matter be closed.
The company has denied the claim as the customer has not validated her monetary request for compensation.
Left message with Ms. [redacted] that the account was switch from her father's name to her sister's name. A check will be mailed once the stop payment has been completed. I left my direct number if Ms. [redacted] had any further questions or concerns.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
None of my concerns were addressed, and characterizing my position
as mere “dissatisfaction” is disingenuous. Given that SDG&E’s dialogue
amounts to hand-waving serious legal and ethical breaches, I will keep my
rejection of their response short.
SDG&E illegally crammed and coerced my account balance
into someone else’s SDG&E account. The “recipient” victim has zero legal
responsibility, and SDG&E did not discuss the matter with me or the victim
in advance and only did so when confronted, and after being discovered
SDG&E violated their own stated policies and legal
responsibilities by undertaking the actions above.
SDG&E insultingly claims to be compliant with CPUC
regulations, absurdly pointing to documentation that indicates the exact opposite.
Whether these activities were the result of systemic malicious
and abusive practices, simply bad training, or aberrations, SDG&E has not
apologized to me for disclosing my private information without legal standing
or authorization, nor have they apologized to my roommate for billing her for
services she did not benefit from and to which she has no obligation to pay.
It’s nice that SDG&E thanks me for making payments
despite preventing me from doing so in the first place without notice. However,
it’s distressing that “San Diego Gas and Electric's position has not changed”,
given that said position is one of deliberate abuse and disregard of its own
rules and common decency.
Since SDG&E has not refunded the illegal charges on my roommate’s
account, and since SDG&E has not made any effort to correct its illegal and
unethical actions, and since SDG&E has responded by making deceptive and
false statements thus escalating the level of abuse, I have to say that
SDG&E has done the opposite of resolving my complaint.
Regards,
[redacted]
A meter was installed at the customer’s residence on 1/14/16.
If he has further concerns, he may email the company at [email protected]. His assigned Service Planner was unable to reach him by telephone or email.
The program is a contest that encourages participants to save energy by rewarding them for reducing their energy usage. The rules and regulations and terms of use for the program were provided to this customer before she voluntarily enrolled. As permitted by the contest rules, the zip code where the customer resides was removed from the program, preventing the customer from participating further. The customer is entitled to any rewards earned prior to disenrollment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have advised SDGE of my situation during that time and [redacted] has advised me to get a court order not showing "redacted"they do not need it to show proof of address??? she stated, where I resided to prove that I did not reside at the same address as my mother. I am working on that. They have many rules supporting why they feel the need to place her bill on me. Prior to speaking on her account I researched and signed documentation to protect me, this is offered by SDGE online, SDGE is fitting their rules to justify billing my mom's bill to me. Having the 3rd authorization form is a protection for me and that is the reason it was done. Not only was that signed I verbally received confirmation that her debt would not be my responsibility. What is more concerning Cathy stated that they have documentation that I resided there but stated that I need a subpoena to receive how they transferred my moms debt to me. As a consumer I a requesting proof of debt. I have also contacted the consumer protection bureau because SDGE transferred my mother debt unknown to me. SDGE has advised their employees to transfer debt from one customer to another without consent. For SDGE to state that they have the "right" to transfer debt to another person without consent is illegal. Consumer protection bureau is asking me for more information regarding this issue. I was never a party to the contract and that was confirmed with SDGE in particular [redacted]. This is classic example of extortion in causing severe financial hardship. Thanks
I do not know which SDG&E office I am dealing with and most people just lump then all together so this may need to go to what ever office services 92020 zip code. They shut my power off claiming nonpayment. They would not allow me time to get to my office from an elderly dementia client's house in order to pay online or write a check. Their claim was that they never received my payment from the week prior. After shutting off my power I was able to return to my office and make a payment online. I then called to have them turn my power back on. I waited 4 hours and no one showed. I found out the next day that they did show and turned the meter on but never informed me they were present on the premises and therefore I was unable to reset the circuit breaker. When I called them the next day to come and unlock the door to reset the breaker they informed me that they do not have qualified individuals to reset a circuit breaker. Really? Aren't they a power company? At the same time I noticed that they check they claim they never received had already cleared my account prior to them shutting my power off. They told me over the phone that they did not care about when they received my check, they were authorized to shut my power off and did. They only resolution since I cannot sue a company like this is to hopefully see several of their people lose their jobs. Although I do not believe that will happen either. I am not sure why this government created monopoly is allowed to continue to steal from customers that are unable to fight for their rights but something has to be done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.sdge suggested repairs I completed those repairs and has since found issues that should have been caught on earlier inspections and has refused to work with me due to the poor inspections that were Completed a d have resulted in me listing out on over 350 dollars in repairs.
Be prepared in the case of a repair that is requested by edge that the inspections are thorough and completed correctly or you will be out more money than you think.
Also wouldn't be a bad idea to pay for a legitimate inspector that work for YOU.
Beware this company will not work with you and will discredit your story no matter how much evidence or proof you have.
Regards,
[redacted]
The full text of California Public Utility Commission approved Tariff Rule 3 may be located at:
http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf
Rule 3.D provides for Joint and Several Liability for Service/Beneficial Use.
The rule reads in part (emphasis added):
Where two or more applicants join in one application or contract for Utility service, they shall be jointly and severally liable under the terms of the application/contract and shall be billed by means of a single periodic bill mailed to the customer designated to receive the bill. Whether or not the Utility obtained a joint application or contract for residential service, where there is evidence that an adult(s) other than the applicant resided at the premises and benefited from Utility service, the other adult(s) and the applicant shall be jointly and severally liable for service rendered while such other adults resided at the premises.
In compliance with Rule 3, the company is asking that the customer provide documentation to substantiate her residence during the time frame the outstanding charges were accrued. The company will not hold her responsible for the charges if she did not reside in the home. However, based on the evidence available to the company, the customer was a resident and as a resident, is responsible for the bill. The SDG&E Credit department can place the mom and the daughter together at several addresses either as residents or owners. This is about where [redacted] was living during the time the charges accrued, not about a Third Party Authorization.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I
think that although there was some satisfaction of their response from my end,
it was less than an acquittal of my entire complaint. Today as I opened
my bill on email, I found the corrected bill that included a reading of my
meter. I had not paid them for the "estimated December bill" over its gross
inaccuracies, the entire bill after being read and corrected is $687.17 for
both December and January. The estimated bill that I was sent in December
was so grossly over-estimated that it resulted in only $159.82 of power and gas
for the next 30 days. I understand SDGE has to comply with the utilities
commission which includes some impact on the meter issue but the idea of using
the highest summer use on record for December's estimate of power resulted in a
$527.35 bill only to be corrected for a total of $687.17 for both months of
power. My plan was to wait for the corrected bill but it came with a
warning notice of that power may be terminated by 2-12-16 as I waited for the
corrected bill. I was leaving town for a business trip as I noted the
emailed bill and will pay the account in full, but if anything the latest bill
only strengthens my concern with their estimate of use and hope they find a
more reasonable estimate for future months. The SDGE call did inform me
that they only read the meters every other month, but their office could review
their "estimated bill" practice. I have attached the most recent
bill along with the pay stub from December that reflects my concern over the
billing practice.
Unfortunately, San Diego Gas and Electric has made a decision that is not in the customer’s favor. The company will not be reimbursing costs for which the company is not responsible.
We are very sorry to learn that Ms. [redacted] had this experience with our company.
In compliance with California Public Utility Commission (CPUC) Rules governing San Diego Gas and Electric, notices were sent to her via United States Postal Service advising of the account balance as well as the pending service interruption due to non-payment.
We want to work with customers to avoid service shut-offs, which can lead to reconnection fees and deposits. If customers are having difficulty paying the bill, they are encouraged to contact us before the expiration of the past due notice.
Sincerely,
SDG&E
5/30/14: [redacted] began gas and electric service at [redacted]
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As of 9/26/14, San Diego Gas and Electric has not received a completed Medical
[redacted]
7/20/14: Customer phoned the company and used the Integrated Voice Response (IVR)
system to receive status information regarding the electric outage affecting...
the property
[redacted].
7/30/14: Statement for services from 6/26/14 through 7/28/14 issued. The bill of
$657.05 included electric charges of $599.69 for the usage of 1869 kWh.
7/31/14: Male customer identifying himself as [redacted] contacted SDG&E to inquire
about the bill he received. Customer was advised of increased number of days on the
current billing cycle as compared to the previous cycle. The use of air conditioning as a
contributing factor to the increased consumption was discussed. Customer stated that
he would try to use fans instead of air conditioning.
8/1/14: Customer’s daily usage dropped dramatically the day after speaking with Energy
Service Specialist as evidenced by the usage history. (Please see energy chart below
for graphic representation.)
8/4/14: Male customer contacted San Diego Gas and Electric. The customer requested
an “efficiency test”. He stated that he had confirmed with his landlord that the bill
seemed unusually high. The representative acknowledged the high usage and
questioned his air conditioning usage patterns. It was pointed out that once he cut back
on his air conditioning on 8/1/14, his electricity usage dropped dramatically. The
representative advised that a High Bill Specialist (HBS) could call him back. However,
she admitted that the HBS would confirm that the air conditioning usage was the cause
of the increased bill. He agreed with this statement and did not pursue the request for
the “efficiency test”. She also advised that there was no evidence of a faulty meter.
She continued to educate him on how to locate his hourly usage information online so
that he could see for himself the impact of turning on (and off) the air conditioner. She
provided information on using fans instead of air conditioning, lowering the temperature
setting on the A/C and limiting the use.
The representative also recommended verifying his eligibility for the California Alternate
Rates for Energy (CARE) and the Medical Baseline programs. The customer was
mailed a Medical Baseline application and provided the contact number for CARE
enrollment.
9/15/14: SDGE received a call from ###-###-####. The caller went through the IVR
system but did speak with a representative.
9/16/14: Female caller identified herself as [redacted]. However, she declined to
provide the required identification information (last four digits of social security number)
to the representative. She advised the representative that she had made several
requests for service visits and we had denied the requests. She also inquired if the
medical baseline application had been received. The representative was unable to fully
assist her as she did not provide the required identification information. She was
advised that the medical baseline application was not on file.
9/17/14: Female caller identified herself as [redacted] and provided the required
identification information (last four digits of social security number). She stated that she
contacted SDG&E twice to request to have her electric meter checked and both times
was the request was denied. She stated that the company kept “brushing her off” and
advised that the high bill was the result of air conditioning usage. She also stated that
she requested to have her air conditioner checked and this, too, was denied. She stated
that the air conditioner was not in use for one full month and if she had received the
requested service, she would have had an opportunity to learn that her air conditioner was
malfunctioning and would not have received such a high bill for the time frame in
question.
The representative advised her that we do not service electric appliances. The customer
responded that she read on-line that we will provide an efficiency check.
The customer also inquired about the receipt of the medical baseline form for her father
who suffers from Parkinson’s disease. She was informed that this application was not
received. The customer was advised to wait one additional week and to inquire again.
Customer stated that she would pursue a Revdex.com complaint.
Customer was informed that at her property, there is a history of the same type of high
usage and with the recent rate increase, the same usage would result in a higher bill
amount than that experienced by previous customers.
Customer was advised to use her online account to monitor her usage.
The representative provided information about the A/C Quality Care program offered to
San Diego Gas and Electric customers by a third party.
Customer asked to have the bill “prorated” for the month of high usage. She was
advised that we do not make bill adjustments when energy was used by a consumer.
The customer abruptly disconnected the line after this statement was made.
9/18/14: Male caller contacted SDG&E to request a payment extension on outstanding
balance. The extension was granted.
9/19/14 Revdex.com complaint received from [redacted].
Conclusion:
The customer’s request for a medical baseline application has been granted.
An application was mailed on 8/4/14 and again on 9/23/14. In addition, the application
may be downloaded at:
http://www.sdge.com/residential/save-medical-baseline/medical-baseline-program
Baseline program application from [redacted]. Once a valid application is received,
the account will be enrolled in the program. The application process can take up to 30
days to complete.
San Diego Gas and Electric respectfully denies the customer’s request for a bill
adjustment.
The request for adjustment is based on energy consumed between 6/26/14 and 7/28/14
prior to any customer contact with SDG&E requesting an “efficiency test”.
Representatives from SDG&E properly advised the consumer of the probable reason for
the larger than expected bill (use of air conditioning). Additionally, the consumer
benefited from this advice as evidenced by the immediate reduction in energy
consumption. Moreover, the consumer was also provided with additional
resources/programs available to assist in reducing future bills. San Diego Gas and Electric
does not conduct efficiency tests. We offer energy audits and appliance safety checks on
GAS appliances. A third party offers air conditioning
tune ups for a service fee of $50.00 (A/C Quality Care program).
Despite the customer’s lack of request for any of these identified services, each Energy
Service Specialist provided information on the services and programs that they felt
would most benefit the customer.
SDG&E is in compliance with all tariff and rules which are filed and approved by the
California Public Utilities Commission. For this reason, SDG&E respectfully requests that
this matter be closed.
A copy of the Letter of Authorization was mailed to Ms. [redacted] on 3/14/14. I checked with the inspector and no door hanger is left. The only document received by Ms. [redacted] was the Letter of Authorization which was mailed out on 11/23/11.
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I apologize in advance for any rudeness or bluntly put comments but the extremely lame typical legal mumbo jumbo b.s. PDF documents SDG&E attached in the last response absolutely did not defend themselves against the allegations against the giant Electric Company. I might be a Hillbilly but God Almighty Himself knows that I sure the heck ain't dumb and let alone get screwed over by an immoral practiced, let's scam our poor customers over Electric Company like SDG&E. 4 years my wife, kids and I have been dealing with, watching and monitoring what SDG&E has been over charging us by an extremely high monthly rates. I know for a fact that our houses monthly KWH usage is no where even close to what SDG&E has been charging us. I've attached photos of our houses solar equipment and whole house generator equipment, as well as my generators digital monitoring equipment too. We are not the only SDG&E customers who they are scamming over, there's thousands of local San Diego residents who have and are expressing themselves along with they concerns. I am not paying a service that I never used and I think I'm entitled to a refund for the paid overcharging on our residential account. Thank you and have a wonderful day. I have a lot more photos to prove my defense.
Regards,
[redacted]
San Diego Gas and Electric (SDG&E) is a highly regulated utility. Business is conducted in compliance with the rules and regulations set by the California Public Utilities...
Commission. These rules and regulations are available for review on the SDG&E website at: http://www.sdge.com/rates-regulations/other-regulatory-filings/rates-and-regulat...⇄ />
Rule 3 outlines the requirements for applying for service. (http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE3.pdf)
As a regulated utility, the company is not permitted to deny service to any applicant who successfully complies with these guidelines. Situations involving unlawful tenancy should be handled through law enforcement and/or legal channels.
San Diego Gas and Electric is operating in compliance with the rules established by the California Public Utilities Commission.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have copy of 3rd party notification form that is on SDGE website. This was signed by both myself and my mom and it does state that I can speak in regards to her but would not be financially responsible for the bills. The was sent to SDGE address and faxed. Now Ms [redacted] confirmed received last year but will not honor it. I was never a co applicant and this was also confirmed with Mrs [redacted]. I am requesting that my moms bill is not assigned to my account nor my credit. This is affecting my current service as well as my well being. My mom is ill and elderly that is why I was assisting her on her bill, never did I accept responsibility. I can supply this to Revdex.com. It should be illegal for anyone to assign any debt to anyone else with their only excuse is SDGE assumed that I used air conditioning and their heat.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
If I could have had my questions answered online I would not have made a telephone call to SDGE. I needed to speak to a human and I find the company's response both dismissive and disappointing. My main suggestion is that SDGE implement a call back system for consumers when wait times are particularly long. Many companies offer this service in their customer service departments.