Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint until, as promised by [redacted] at the inspection on 3/14/14, I receive a copy of the final approval letter that was supposedly sent to my installer and/or myself on or around the 11/11/11 final inspection AND a copy of the door hanger (generic is fine) that the final inspector handed to me on 11/11/11.
Please forward this response to SDG&E. I do not have an email address for [redacted], the Claims rep whom I have been dealing with most recently.
Regards,
[redacted]
Thank you for taking the time to express your concern.
San Diego Gas and Electric experienced unusually high...
call volume when you placed your call.
We understand that your time is valuable. In order to avoid long wait times, we encourage our customers to make use of the many self-service options offered via our automated phone system as well as online at sdge.com.
A company representative contacted Mr. [redacted] regarding his concern. Mr....
[redacted] was satisfied with the explanation that he received regarding the Smart Meter Opt Out Program.
San Diego Gas and Electric’s Smart Meter Opt Out Program is operated in compliance with California Public Utilities Schedule E-SMOP which states that Opt-Out Customers will receive an estimated meter reading on a bi-monthly basis (i.e., every two months). Estimated meter reads will be based on the prior month’s daily average usage, and will be used for billing purposes in accordance with Rule 17. Regular reading of the meter will occur every other month.
Customer Concern
Dr. [redacted] requested to be compensated for sixteen hours of his time that he spent waiting...
for a service technician to restore his gas service after a fumigation at his residence.
Dr. [redacted]’s claim was filed with the San Diego Gas and Electric’s claim department on 10/28/14. The claim was resolved (paid) on 10/29/14.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the California Public Utilities Commission. For this reason, SDG&E respectfully requests that this matter be closed.
SDG&E spoke to Mr. [redacted] and explained if he paid off the balance, SDG&E would remove the negative mark from his credit report. Mr. [redacted] agreed and will be mailing in the check to SDG&E.
Thank you
[redacted]
Insanely disappointed with service offered by this monopoly. Luckily we moved and removed half of the problem by using propane tanks instead of their ballpark beer prices on everything else. Will be great to get a home battery system in the future to get rid of these leeches in the future. We moved into a house that already had a scam called the "Summer Saver" program, so we went along with it. We tried to sign up for alerts to be sent to a phone but they never happened. I e-mailed support and they stated I was not signed up. Well, no kidding!! That is why I am trying to get help. I replied back mistakenly using the word 'text' and they said they can't do that. I asked them if they could offer telegraphs since that is more their speed. Arrogant bunch of money grabbers. And it looks like all they have to do to get an A+ from the Revdex.com is to lie and throw smootchie kisses to them. Awwwww! Cannot recommend using any utility company other than local propane businesses.
SDGE tech Ron gave me a call with 30 minute notice to meet him at a property to get the gas turned back on after a fumigation. I got there in 30.5 minutes and he was long gone. He waited maybe 20 minutes. I called him from 3 miles out to say I was on the way. It went to voice mail. After a lot of double talk and BS from customer service, I was told a supervisor would call me back within 24 hours. That was this morning and no one has called. The buyers of this house want to take possession and the gas is still off. So much for 30 minutes. Wasted my time and gas. Horrible customer service from a heartless utility. Wish I could give them negative stars. Great job SDGE!
Review: SDGE red tagged out furnace gas valves for repair. When repairs were completed SDGE was called out to re inspect said repairs and found issues with the fire box/ heat exchanger that should have been caught On the initial inspection. We are having a difficult time having SDGE work with us on a claim due to the fact that we spent 350 dollars to repair what SDGE originally wanted us to fix and now we are instructed to replace he whole furnace resulting in lost funds and rework.
I'm not sure where to go with this as we are awaiting return phone call from a supervisor because I have escalated the issue. I was instructed to call the Revdex.com to report any issues with SDGE.
Feel free to contact me with questions or concerns [redacted]
[redacted].Desired Settlement: We would like SDGE to admit they are in the wrong and work with us to resolve this issue of lost funds and time due to the inadequate inspection. This could all be handled in house but SDGE chooses not to work with us.
Business
Response:
In response to Mr. [redacted]'s concern, San Diego Gas and Electric's Claim's Manager contacted him on 9/24/15.
San Diego Gas and Electric respectfully requests that the Revdex.com complaint be closed.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
Business
Response:
Unfortunately, San Diego Gas and Electric has made a decision that is not in the customer’s favor. The company will not be reimbursing costs for which the company is not responsible.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
sdge suggested repairs I completed those repairs and has since found issues that should have been caught on earlier inspections and has refused to work with me due to the poor inspections that were Completed a d have resulted in me listing out on over 350 dollars in repairs. Be prepared in the case of a repair that is requested by edge that the inspections are thorough and completed correctly or you will be out more money than you think.
Review: I have a frozen yogurt shop that operates a lot of electricity. SDGE has taken it on themselves to add an additional $2200 deposit on my account. This comes after I was told to sign up for the level pay program, because I have signed up for the level pay program my bills have been set to a manageable amount to be able to operate my business. I believe that SDGE was feeling that they are losing money because of their very own program and decided to charge me an additional deposit. They did not make me aware of the charges before they put them on, they just added them to the bill and said this is what you owe. My business is small and can't afford to operate with this much going to electricity. I have been speaking with other frozen yogurt locations and they think it is completely unethical the way they are treating my bill.Desired Settlement: I just want the additional deposit to be waived. Return that money.
Business
Response:
Customer Concern
Mr. [redacted] is questioning the requirement of an additional security deposit for his commercial account located at [redacted].
Company Response
9/4/13: Account opened. Security deposit of $595.00 requested.
12/06/13: Deposit was paid in full.
8/21/14: Additional deposit of $584.00 requested to secure account.
10/15/14: Mr. [redacted] requested a deposit waiver. The request was denied based on his delinquent payment history.
10/16/14: Mr. [redacted] again requested a deposit waiver stating that he would enroll his account in online automatic payments. He was granted the waiver of the additional deposit of $584.00 on the condition that he enroll the account in online automatic payments and the bills continue to be paid on-time and in full each month.
10/16/14: SDG&E received Revdex.com complaint #[redacted].
Conclusion:
San Diego Gas and Electric may require a security deposit equal to two times the highest utility bill during the preceding 12 months for a commercial customer that has not established credit with the company or who does not pay the monthly bill in full and on-time. (California Public Utilities Commission Rule 7) http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE7.pdf
When Mr. [redacted] began service, a deposit of $595.00 was required. When he failed to make timely payments, the security deposit was increased to 2 times his average monthly bill during the preceding 12 months.
As a one-time courtesy and under the condition that future bills be paid on-time and in full each month, the additional security deposit has been waived. Once the bills are paid on-time for 12 consecutive months, the remaining security deposit of $595.00 will be returned to the consumer.
SDG&E is in compliance with all tariff and rules which are filed and approved by the Commission. For this reason, SDG&E respectfully requests that this matter be closed.
Review: About a couple of weeks to a month ago SDG&E was doing work on a light post by my house, the post that was placed unfortunately was placed right on top of our sewer line and damaged it. The owner of the apartments next door ended up being affected by the same damage and had the SDG&E come back dig up the floor and repair the sewer pipe that went to her apartments. Problem is the SDG&E or owner next door never notified us of what was going on, SDG&E worked overnight to complete this project. They began on a Friday night and were done by the next day so they basically worked overnight, not only was this disruptive and could not sleep and did not have anywhere else to go (we were not notified construction was going to take place) but the SDG&E left our sewer line broken and only fixed the apartment complex problem. They know the lateral was broken thanks to their work but failed to repair or even tell us, I called the City Of San Diego Emergency Water Services to let them know the pipe underneath this light post was leaking out into the street and since the pipe (lateral) was damaged every time we used the water at my home it backs up and creates a huge mess on our yard as well as the street. The supervisor of the water dept informed us that this mess was done by the SDG&E and suggested us to call them and inform them of the problem so they could fix it. I called and was told someone was going to stop by to see the area, when the person came he tried to make me feel dumb for calling by saying "you know we only do electric emergencies and gas leaks right? we are not water services" I told him I was aware but the previous work they had done damaged our lateral. The technician just shrugged and said ok I will make a report. The company has not called or stopped by to fix the situation, my family has had no water services for over a week now we cannot use the facilities or showers. The area has became a health hazard. They need to come and fix this before it gets worse.Desired Settlement: I was the SDG&E to please step up and fix the broken sewer line they left us, it is not fair that we have to suffer like this due to an accident they had. We have no money to fix this and our home insurance does not cover this because it is not on our property. There is a puddle of sewage right underneath that light post all dirt around it, is soft and it makes me nervous knowing how someone can get hurt. Can they please stop by and fix this? The supervisor of the San Diego Water department made a report saying he saw what was going on and that the gas and electric company is at fault. I have called a couple of times and I never get any help at all, please it is not fair that we have to suffer through all this no water and all that sewer water around 24/7 my family lives there I don't want us or anyone to get sick due to this. I have pictures of the broken piper that clearly can bee seen poking out of the ground underneath this pole.
Business
Response:
A claim was initianted and a company representative contacted the consumer regarding her concern.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for all your help and for following up with me, I wanted to know if you had contacted the city and if there was a response? The water is starting to over flow creating a really bad smell and mold is growing there as well. Please I really need someone to take care of this situation we still don't have access to the facilities.
Regards,
Business
Response:
The company has been in contact with Ms. [redacted] and resolved the concern to her satisfaction.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received help from Mr. [redacted] he was very helpful through this whole process. He actually went above and beyond to help us out. He contacted the City Of San Diego and spoke to some supervisors there and informed them about the situation, he took the liberty and time to actually come and see the site of the problem, take pictures and provide proper departments with documentation. I cannot express how helpful this man was. Thank you very much for all the help.
Review: contacted Revdex.com. spring of this year complaining that no enery evaluation preformed on property to reduce energy cconsumption. still no eval sheduled.
sdge claims to have sent paper work to KEEP bills on care program(lowers cost).paperwork was not recieved, bill went from 210 to 512 in one month. [redacted] is 83 and BLIND. smells like retaillitory action. on sdge 's part
1)retroactively restore care program (STILL BLIND /LOW INCOME) date 1 june 2014
2)shedule an eval to reduce enegry consuptionDesired Settlement: 1)retroactively restore care program (STILL BLIND /LOW INCOME) date 1 june 2014
2)shedule an eval to reduce enegry consuption
3)adjust bill to previous rate
Business
Response:
Ms. [redacted] account will be rebilled for the CARE discount dating back to 6/13/14, per her request. SDGE has attempted numerous times to schedule an audit with her. However, the phone number provided was a business number and no one returned our calls. I have issued a new order for an energy audit with the phone number listed in her complaint. Hopefully, we will be able to reach her. Her request to change the rate back to previous rate is not possible. The rate increase was sanctioned by the California Public Utilities Commission.
Please contact me if I can be of further assistance.
Thank you,
Executive Offices
Complaint Resolution Supervior
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Review: I have a low income person (im caregiver) they have a frig thats going out. sdge will replace it, but sub contractor first wasnt contacted,now they are late. now at plus 2 months.
statement from second call was...odd theyb stated that an email to advise sub that we were to be contacted,will be bumped fromadvisory to ...actual contact? now they are late at 10 days later.
husband died 20 jan 2014 (Clients). would like some traction on this issue .Desired Settlement: town and coutry sub to contact , replace frig as per eligibility allows .thank you
Business
Response:
Spoke to Mr. [redacted] and verified that the refrigerator was made after 1999 so it does not qualify for a replacement. Another agency (CUI) might replace the refrigerator if it is malfunctioning. I gave Mr. [redacted] the phone number.
Thank you
Consumer
Response:
ty they called, not elledgilbe client wise ,but thank you the matter is closed .
Review: On Jan. 12, 2016 I called SDGE to ask a billing question. I waited over 50 minutes for a customer service agent to come on the line. At no time was I given the opportunity of a call back.Desired Settlement: It is shameful that consumers are so devalued that SDGE thinks a 50 minute telephone wait time is acceptable.
Business
Response:
Thank you for taking the time to express your concern.
San Diego Gas and Electric experienced unusually high call volume when you placed your call.
Review: this company has the most unethical means towards their customers. not only did I call the company to correct and pay the bill that the placed on someone else's billI also got hung up on twice had to call back 3 times and still did not receive any assistance nor did I accomplish to pay this company what they were asking.according to them because they placed my bill on someone elses bill I no longer have access to make a payment plan Nor paid in full without the permission of the person the place my bill on who was not authorized to be on my bill. this has been the most difficult situation I've ever had to deal with with this company. They did not try and help at all nor listen to the questions to solve this issue. They continue to tell me that even if I bring proof to solve this matter it would be weeks before they could help me out. They couldn't even explain to me why it was ethical for this business to do things like this to their customers. They kept telling me that the account was under an investigation but could not even confirm where they were investigating the information to me and it's my bill. I'm flabbergasted and I believe that this company needs to be under investigation for their wrongdoingDesired Settlement: I would like to company to fix my bill and remove it from the person they placed it on.
Business
Response:
I spoke to Ms. [redacted] and she is listed as a co-applicant at this address. Offer to add her to the account and make payment arrangements. Ms. [redacted] authorized me to add her to the account and made acceptable payment arrangements. Ms. [redacted] is satisfied with the outcome.
Review: SDG&E installed a 5 foot tall green pole for holding a large electrical box directly in front of our house. There was no prior discussion. There was no discussion about placement or location. The pavement was spray painted a month ago, the crew showed up a few days ago, blocked access to our house, dug up our plants in the front yard, apologized for not letting us know first, then continued digging and broke the water main so no water for half a day or so, and then planted a metal pole and box directly in front of our house and front windows.
I asked if they could move it over a few feet, and was told they would look into it. I was separately told that they have access to the front yard area, and could put the post and box where they want, and it will probably end up where it is now.
My wife and I have been the homeowners since 1986 and it seems like we should have some voice in how this activity or how it gets carried out. I can't imagine anybody, including the workers or persons involved in this wanting this type of eye sore directly in front of their homes.Desired Settlement: The pole and box be moved about 3-5 foot toward the current large transformer box, or at least not directly in front of the house. Or worst case, perhaps the pole could be cut shorter so that the whole box is shorter.
Business
Response:
3/20/15 Status update: The consumer has been contact by a senior member of the company. A joint meet with the consumer is scheduled for next week.
Consumer
Response:
SDGE did contact me and start working the problem. They scheduled a meeting shortly after the email below, and we discussed a solution. This time they were very attentive and provided a potential fix for the situation. Two days ago, they called and indicated that they would start the fix on April 8th. They did exactly that... They came out and fixed the situation yesterday in one day... Very efficient, very professional and a MUCH, MUCH better solution! I would like to append this to the complaint, as I think they did an exceptional job of working out a solution, unfortunately, we could probably have avoided the situation in the first place with the type of communication we had over the last couple of weeks. I want to thank SDGE for fixing the issue in relatively short order, and the Revdex.com for pushing the complaint forward with SDGE... I’m not sure we would have gotten any traction without that initial contact by the Revdex.com.Many thanks![redacted]
Review: Other then receiving a paperless bill from SDG&E, which I just go online and pay the current charges that it says. They disconnected our service at our new home for a past balance from an old place without an email notice, notice on our door, phone call, nothing! Because the service was discounted we then had to pay over $1100!!! That is crazy, if I received any of those notices I would have called to set up payment arrangements because I really can't pay that type of money in one lump sum, but a payment arrangement would have been more doable. It truly feels like they don't notify on purpose cause they know the customer will have to pay a bigger balance to even get power restored. There are multiple cable/internet companies to choice from, even different water companies pending on your city but SDG&E monopolizes the gas & electric industries where we can't do anything other then bend over to them and take it, if we want to live with power. It's crazy and something needs to be done! Believe me if I could afford it we would go all solar and never deal with them again.
Business
Response:
We are very sorry to learn that Ms. [redacted] had this experience with our company.
Review: I lived at a address with a roommate who decided to pay the bill with a stolen credit card. I had no idea of this matter until he was arrested for this crime and sent to jail. I recently moved into an apartment with my current girl friend and had my power shut off because I am being charged for the returned payment he submitted for 500 dollars. I never had an sdge account prior to the one I have now. I have contacted sdge in hopes to resolve this problem but all I have been offered was an oh well. I am filing this complaint because I believe it is unfair that my power is off now because of this and I have been sitting in the dark for two weeks now. All in all my goal of this entire process is for the company to take off the extra charges to my bill and allow me to pay what I owe and not what someone that I lived with owes.Desired Settlement: All in all my goal of this entire process is for the company to take off the extra charges to my bill and allow me to pay what I owe and not what someone that I lived with owes.
Business
Response:
Customer Concern
Mr. [redacted] requested to be relieved of responsibility for the outstanding unpaid
balance from a former account.
Company Response
Mr. [redacted] was named as a co-applicant and received utility service from December
2012 through May 2014 at [redacted]. After the account was closed, in July
2014, a payment of $500.00 was returned by the bank. The account was assessed an $8.00 returned
item fee and the outstanding balance of $508.00 was transferred to Mr. [redacted]’s current account at
On October 21, 2014, the services at the [redacted] Way address were turned off for non- payment of
the past due balance of $794.87. The total account balance was $970.29. The account was closed on
October 29th when no payment was made to restore services.
On November 4th, Mr. [redacted] was contacted by San Diego Gas and Electric in response to the receipt
of his Revdex.com complaint.
Mr. [redacted] agreed to accept responsibility for the outstanding charges for the service at [redacted]
[redacted]. The balance of $508.00 will be split into 3 monthly installment payments.
Mr. [redacted] agreed to pay the outstanding account balance for service at[redacted]
[redacted] Way immediately. The payment was rendered and the service restored on
November 4th, 2014.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the
California Public Utilities Commission.
SDG&E respectfully requests that this matter be closed.
Insanely disappointed with service offered by this monopoly. Luckily we moved and removed half of the problem by using propane tanks instead of their ballpark beer prices on everything else. Will be great to get a home battery system in the future to get rid of these leeches in the future. We moved into a house that already had a scam called the "Summer Saver" program, so we went along with it. We tried to sign up for alerts to be sent to a phone but they never happened. I e-mailed support and they stated I was not signed up. Well, no kidding!! That is why I am trying to get help. I replied back mistakenly using the word 'text' and they said they can't do that. I asked them if they could offer telegraphs since that is more their speed. Arrogant bunch of money grabbers. And it looks like all they have to do to get an A+ from the Revdex.com is to lie and throw smootchie kisses to them. Awwwww! Cannot recommend using any utility company other than local propane businesses.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint until, as promised by [redacted] at the inspection on 3/14/14, I receive a copy of the final approval letter that was supposedly sent to my installer and/or myself on or around the 11/11/11 final inspection AND a copy of the door hanger (generic is fine) that the final inspector handed to me on 11/11/11.
Please forward this response to SDG&E. I do not have an email address for [redacted], the Claims rep whom I have been dealing with most recently.
Regards,
[redacted]
Thank you for taking the time to express your concern.
San Diego Gas and Electric experienced unusually high...
call volume when you placed your call.
We understand that your time is valuable. In order to avoid long wait times, we encourage our customers to make use of the many self-service options offered via our automated phone system as well as online at sdge.com.
The company’s position remains unchanged.The claim has been denied as the customer has not validated her monetary request for compensation.
A company representative contacted Mr. [redacted] regarding his concern. Mr....
[redacted] was satisfied with the explanation that he received regarding the Smart Meter Opt Out Program.
San Diego Gas and Electric’s Smart Meter Opt Out Program is operated in compliance with California Public Utilities Schedule E-SMOP which states that Opt-Out Customers will receive an estimated meter reading on a bi-monthly basis (i.e., every two months). Estimated meter reads will be based on the prior month’s daily average usage, and will be used for billing purposes in accordance with Rule 17. Regular reading of the meter will occur every other month.
E-SMOP: http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-SCHEDS_E-SMOP.pdf
Rule 17: http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE_17.pdf
Customer Concern
Dr. [redacted] requested to be compensated for sixteen hours of his time that he spent waiting...
for a service technician to restore his gas service after a fumigation at his residence.
Dr. [redacted]’s claim was filed with the San Diego Gas and Electric’s claim department on 10/28/14. The claim was resolved (paid) on 10/29/14.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the California Public Utilities Commission. For this reason, SDG&E respectfully requests that this matter be closed.
SDG&E spoke to Mr. [redacted] and explained if he paid off the balance, SDG&E would remove the negative mark from his credit report. Mr. [redacted] agreed and will be mailing in the check to SDG&E.
Thank you
[redacted]
A company supervisor contacted Ms. [redacted]. Payment arrangements were granted. The service was not interrupted.
Insanely disappointed with service offered by this monopoly. Luckily we moved and removed half of the problem by using propane tanks instead of their ballpark beer prices on everything else. Will be great to get a home battery system in the future to get rid of these leeches in the future. We moved into a house that already had a scam called the "Summer Saver" program, so we went along with it. We tried to sign up for alerts to be sent to a phone but they never happened. I e-mailed support and they stated I was not signed up. Well, no kidding!! That is why I am trying to get help. I replied back mistakenly using the word 'text' and they said they can't do that. I asked them if they could offer telegraphs since that is more their speed. Arrogant bunch of money grabbers. And it looks like all they have to do to get an A+ from the Revdex.com is to lie and throw smootchie kisses to them. Awwwww! Cannot recommend using any utility company other than local propane businesses.
SDGE tech Ron gave me a call with 30 minute notice to meet him at a property to get the gas turned back on after a fumigation. I got there in 30.5 minutes and he was long gone. He waited maybe 20 minutes. I called him from 3 miles out to say I was on the way. It went to voice mail. After a lot of double talk and BS from customer service, I was told a supervisor would call me back within 24 hours. That was this morning and no one has called. The buyers of this house want to take possession and the gas is still off. So much for 30 minutes. Wasted my time and gas. Horrible customer service from a heartless utility. Wish I could give them negative stars. Great job SDGE!
Review: SDGE red tagged out furnace gas valves for repair. When repairs were completed SDGE was called out to re inspect said repairs and found issues with the fire box/ heat exchanger that should have been caught On the initial inspection. We are having a difficult time having SDGE work with us on a claim due to the fact that we spent 350 dollars to repair what SDGE originally wanted us to fix and now we are instructed to replace he whole furnace resulting in lost funds and rework.
I'm not sure where to go with this as we are awaiting return phone call from a supervisor because I have escalated the issue. I was instructed to call the Revdex.com to report any issues with SDGE.
Feel free to contact me with questions or concerns [redacted]
[redacted].Desired Settlement: We would like SDGE to admit they are in the wrong and work with us to resolve this issue of lost funds and time due to the inadequate inspection. This could all be handled in house but SDGE chooses not to work with us.
Business
Response:
In response to Mr. [redacted]'s concern, San Diego Gas and Electric's Claim's Manager contacted him on 9/24/15.
San Diego Gas and Electric respectfully requests that the Revdex.com complaint be closed.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
Business
Response:
Unfortunately, San Diego Gas and Electric has made a decision that is not in the customer’s favor. The company will not be reimbursing costs for which the company is not responsible.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
sdge suggested repairs I completed those repairs and has since found issues that should have been caught on earlier inspections and has refused to work with me due to the poor inspections that were Completed a d have resulted in me listing out on over 350 dollars in repairs. Be prepared in the case of a repair that is requested by edge that the inspections are thorough and completed correctly or you will be out more money than you think.
Review: I have a frozen yogurt shop that operates a lot of electricity. SDGE has taken it on themselves to add an additional $2200 deposit on my account. This comes after I was told to sign up for the level pay program, because I have signed up for the level pay program my bills have been set to a manageable amount to be able to operate my business. I believe that SDGE was feeling that they are losing money because of their very own program and decided to charge me an additional deposit. They did not make me aware of the charges before they put them on, they just added them to the bill and said this is what you owe. My business is small and can't afford to operate with this much going to electricity. I have been speaking with other frozen yogurt locations and they think it is completely unethical the way they are treating my bill.Desired Settlement: I just want the additional deposit to be waived. Return that money.
Business
Response:
Customer Concern
Mr. [redacted] is questioning the requirement of an additional security deposit for his commercial account located at [redacted].
Company Response
9/4/13: Account opened. Security deposit of $595.00 requested.
12/06/13: Deposit was paid in full.
8/21/14: Additional deposit of $584.00 requested to secure account.
10/15/14: Mr. [redacted] requested a deposit waiver. The request was denied based on his delinquent payment history.
10/16/14: Mr. [redacted] again requested a deposit waiver stating that he would enroll his account in online automatic payments. He was granted the waiver of the additional deposit of $584.00 on the condition that he enroll the account in online automatic payments and the bills continue to be paid on-time and in full each month.
10/16/14: SDG&E received Revdex.com complaint #[redacted].
Conclusion:
San Diego Gas and Electric may require a security deposit equal to two times the highest utility bill during the preceding 12 months for a commercial customer that has not established credit with the company or who does not pay the monthly bill in full and on-time. (California Public Utilities Commission Rule 7) http://regarchive.sdge.com/tm2/pdf/ELEC_ELEC-RULES_ERULE7.pdf
When Mr. [redacted] began service, a deposit of $595.00 was required. When he failed to make timely payments, the security deposit was increased to 2 times his average monthly bill during the preceding 12 months.
As a one-time courtesy and under the condition that future bills be paid on-time and in full each month, the additional security deposit has been waived. Once the bills are paid on-time for 12 consecutive months, the remaining security deposit of $595.00 will be returned to the consumer.
SDG&E is in compliance with all tariff and rules which are filed and approved by the Commission. For this reason, SDG&E respectfully requests that this matter be closed.
Review: About a couple of weeks to a month ago SDG&E was doing work on a light post by my house, the post that was placed unfortunately was placed right on top of our sewer line and damaged it. The owner of the apartments next door ended up being affected by the same damage and had the SDG&E come back dig up the floor and repair the sewer pipe that went to her apartments. Problem is the SDG&E or owner next door never notified us of what was going on, SDG&E worked overnight to complete this project. They began on a Friday night and were done by the next day so they basically worked overnight, not only was this disruptive and could not sleep and did not have anywhere else to go (we were not notified construction was going to take place) but the SDG&E left our sewer line broken and only fixed the apartment complex problem. They know the lateral was broken thanks to their work but failed to repair or even tell us, I called the City Of San Diego Emergency Water Services to let them know the pipe underneath this light post was leaking out into the street and since the pipe (lateral) was damaged every time we used the water at my home it backs up and creates a huge mess on our yard as well as the street. The supervisor of the water dept informed us that this mess was done by the SDG&E and suggested us to call them and inform them of the problem so they could fix it. I called and was told someone was going to stop by to see the area, when the person came he tried to make me feel dumb for calling by saying "you know we only do electric emergencies and gas leaks right? we are not water services" I told him I was aware but the previous work they had done damaged our lateral. The technician just shrugged and said ok I will make a report. The company has not called or stopped by to fix the situation, my family has had no water services for over a week now we cannot use the facilities or showers. The area has became a health hazard. They need to come and fix this before it gets worse.Desired Settlement: I was the SDG&E to please step up and fix the broken sewer line they left us, it is not fair that we have to suffer like this due to an accident they had. We have no money to fix this and our home insurance does not cover this because it is not on our property. There is a puddle of sewage right underneath that light post all dirt around it, is soft and it makes me nervous knowing how someone can get hurt. Can they please stop by and fix this? The supervisor of the San Diego Water department made a report saying he saw what was going on and that the gas and electric company is at fault. I have called a couple of times and I never get any help at all, please it is not fair that we have to suffer through all this no water and all that sewer water around 24/7 my family lives there I don't want us or anyone to get sick due to this. I have pictures of the broken piper that clearly can bee seen poking out of the ground underneath this pole.
Business
Response:
A claim was initianted and a company representative contacted the consumer regarding her concern.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for all your help and for following up with me, I wanted to know if you had contacted the city and if there was a response? The water is starting to over flow creating a really bad smell and mold is growing there as well. Please I really need someone to take care of this situation we still don't have access to the facilities.
Regards,
Business
Response:
The company has been in contact with Ms. [redacted] and resolved the concern to her satisfaction.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received help from Mr. [redacted] he was very helpful through this whole process. He actually went above and beyond to help us out. He contacted the City Of San Diego and spoke to some supervisors there and informed them about the situation, he took the liberty and time to actually come and see the site of the problem, take pictures and provide proper departments with documentation. I cannot express how helpful this man was. Thank you very much for all the help.
Regards,
Review: contacted Revdex.com. spring of this year complaining that no enery evaluation preformed on property to reduce energy cconsumption. still no eval sheduled.
sdge claims to have sent paper work to KEEP bills on care program(lowers cost).paperwork was not recieved, bill went from 210 to 512 in one month. [redacted] is 83 and BLIND. smells like retaillitory action. on sdge 's part
1)retroactively restore care program (STILL BLIND /LOW INCOME) date 1 june 2014
2)shedule an eval to reduce enegry consuptionDesired Settlement: 1)retroactively restore care program (STILL BLIND /LOW INCOME) date 1 june 2014
2)shedule an eval to reduce enegry consuption
3)adjust bill to previous rate
Business
Response:
Ms. [redacted] account will be rebilled for the CARE discount dating back to 6/13/14, per her request. SDGE has attempted numerous times to schedule an audit with her. However, the phone number provided was a business number and no one returned our calls. I have issued a new order for an energy audit with the phone number listed in her complaint. Hopefully, we will be able to reach her. Her request to change the rate back to previous rate is not possible. The rate increase was sanctioned by the California Public Utilities Commission.
Please contact me if I can be of further assistance.
Thank you,
Executive Offices
Complaint Resolution Supervior
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: I have a low income person (im caregiver) they have a frig thats going out. sdge will replace it, but sub contractor first wasnt contacted,now they are late. now at plus 2 months.
statement from second call was...odd theyb stated that an email to advise sub that we were to be contacted,will be bumped fromadvisory to ...actual contact? now they are late at 10 days later.
husband died 20 jan 2014 (Clients). would like some traction on this issue .Desired Settlement: town and coutry sub to contact , replace frig as per eligibility allows .thank you
Business
Response:
Spoke to Mr. [redacted] and verified that the refrigerator was made after 1999 so it does not qualify for a replacement. Another agency (CUI) might replace the refrigerator if it is malfunctioning. I gave Mr. [redacted] the phone number.
Thank you
Consumer
Response:
ty they called, not elledgilbe client wise ,but thank you the matter is closed .
Review: On Jan. 12, 2016 I called SDGE to ask a billing question. I waited over 50 minutes for a customer service agent to come on the line. At no time was I given the opportunity of a call back.Desired Settlement: It is shameful that consumers are so devalued that SDGE thinks a 50 minute telephone wait time is acceptable.
Business
Response:
Thank you for taking the time to express your concern.
San Diego Gas and Electric experienced unusually high call volume when you placed your call.
Review: this company has the most unethical means towards their customers. not only did I call the company to correct and pay the bill that the placed on someone else's billI also got hung up on twice had to call back 3 times and still did not receive any assistance nor did I accomplish to pay this company what they were asking.according to them because they placed my bill on someone elses bill I no longer have access to make a payment plan Nor paid in full without the permission of the person the place my bill on who was not authorized to be on my bill. this has been the most difficult situation I've ever had to deal with with this company. They did not try and help at all nor listen to the questions to solve this issue. They continue to tell me that even if I bring proof to solve this matter it would be weeks before they could help me out. They couldn't even explain to me why it was ethical for this business to do things like this to their customers. They kept telling me that the account was under an investigation but could not even confirm where they were investigating the information to me and it's my bill. I'm flabbergasted and I believe that this company needs to be under investigation for their wrongdoingDesired Settlement: I would like to company to fix my bill and remove it from the person they placed it on.
Business
Response:
I spoke to Ms. [redacted] and she is listed as a co-applicant at this address. Offer to add her to the account and make payment arrangements. Ms. [redacted] authorized me to add her to the account and made acceptable payment arrangements. Ms. [redacted] is satisfied with the outcome.
Thank you
Review: SDG&E installed a 5 foot tall green pole for holding a large electrical box directly in front of our house. There was no prior discussion. There was no discussion about placement or location. The pavement was spray painted a month ago, the crew showed up a few days ago, blocked access to our house, dug up our plants in the front yard, apologized for not letting us know first, then continued digging and broke the water main so no water for half a day or so, and then planted a metal pole and box directly in front of our house and front windows.
I asked if they could move it over a few feet, and was told they would look into it. I was separately told that they have access to the front yard area, and could put the post and box where they want, and it will probably end up where it is now.
My wife and I have been the homeowners since 1986 and it seems like we should have some voice in how this activity or how it gets carried out. I can't imagine anybody, including the workers or persons involved in this wanting this type of eye sore directly in front of their homes.Desired Settlement: The pole and box be moved about 3-5 foot toward the current large transformer box, or at least not directly in front of the house. Or worst case, perhaps the pole could be cut shorter so that the whole box is shorter.
Business
Response:
3/20/15 Status update: The consumer has been contact by a senior member of the company. A joint meet with the consumer is scheduled for next week.
Consumer
Response:
SDGE did contact me and start working the problem. They scheduled a meeting shortly after the email below, and we discussed a solution. This time they were very attentive and provided a potential fix for the situation. Two days ago, they called and indicated that they would start the fix on April 8th. They did exactly that... They came out and fixed the situation yesterday in one day... Very efficient, very professional and a MUCH, MUCH better solution! I would like to append this to the complaint, as I think they did an exceptional job of working out a solution, unfortunately, we could probably have avoided the situation in the first place with the type of communication we had over the last couple of weeks. I want to thank SDGE for fixing the issue in relatively short order, and the Revdex.com for pushing the complaint forward with SDGE... I’m not sure we would have gotten any traction without that initial contact by the Revdex.com.Many thanks![redacted]
Review: Other then receiving a paperless bill from SDG&E, which I just go online and pay the current charges that it says. They disconnected our service at our new home for a past balance from an old place without an email notice, notice on our door, phone call, nothing! Because the service was discounted we then had to pay over $1100!!! That is crazy, if I received any of those notices I would have called to set up payment arrangements because I really can't pay that type of money in one lump sum, but a payment arrangement would have been more doable. It truly feels like they don't notify on purpose cause they know the customer will have to pay a bigger balance to even get power restored. There are multiple cable/internet companies to choice from, even different water companies pending on your city but SDG&E monopolizes the gas & electric industries where we can't do anything other then bend over to them and take it, if we want to live with power. It's crazy and something needs to be done! Believe me if I could afford it we would go all solar and never deal with them again.
Business
Response:
We are very sorry to learn that Ms. [redacted] had this experience with our company.
Review: I lived at a address with a roommate who decided to pay the bill with a stolen credit card. I had no idea of this matter until he was arrested for this crime and sent to jail. I recently moved into an apartment with my current girl friend and had my power shut off because I am being charged for the returned payment he submitted for 500 dollars. I never had an sdge account prior to the one I have now. I have contacted sdge in hopes to resolve this problem but all I have been offered was an oh well. I am filing this complaint because I believe it is unfair that my power is off now because of this and I have been sitting in the dark for two weeks now. All in all my goal of this entire process is for the company to take off the extra charges to my bill and allow me to pay what I owe and not what someone that I lived with owes.Desired Settlement: All in all my goal of this entire process is for the company to take off the extra charges to my bill and allow me to pay what I owe and not what someone that I lived with owes.
Business
Response:
Customer Concern
Mr. [redacted] requested to be relieved of responsibility for the outstanding unpaid
balance from a former account.
Company Response
Mr. [redacted] was named as a co-applicant and received utility service from December
2012 through May 2014 at [redacted]. After the account was closed, in July
2014, a payment of $500.00 was returned by the bank. The account was assessed an $8.00 returned
item fee and the outstanding balance of $508.00 was transferred to Mr. [redacted]’s current account at
On October 21, 2014, the services at the [redacted] Way address were turned off for non- payment of
the past due balance of $794.87. The total account balance was $970.29. The account was closed on
October 29th when no payment was made to restore services.
On November 4th, Mr. [redacted] was contacted by San Diego Gas and Electric in response to the receipt
of his Revdex.com complaint.
Mr. [redacted] agreed to accept responsibility for the outstanding charges for the service at [redacted]
[redacted]. The balance of $508.00 will be split into 3 monthly installment payments.
Mr. [redacted] agreed to pay the outstanding account balance for service at[redacted]
[redacted] Way immediately. The payment was rendered and the service restored on
November 4th, 2014.
SDG&E is in compliance with all tariffs and rules which are filed and approved by the
California Public Utilities Commission.
SDG&E respectfully requests that this matter be closed.
Insanely disappointed with service offered by this monopoly. Luckily we moved and removed half of the problem by using propane tanks instead of their ballpark beer prices on everything else. Will be great to get a home battery system in the future to get rid of these leeches in the future. We moved into a house that already had a scam called the "Summer Saver" program, so we went along with it. We tried to sign up for alerts to be sent to a phone but they never happened. I e-mailed support and they stated I was not signed up. Well, no kidding!! That is why I am trying to get help. I replied back mistakenly using the word 'text' and they said they can't do that. I asked them if they could offer telegraphs since that is more their speed. Arrogant bunch of money grabbers. And it looks like all they have to do to get an A+ from the Revdex.com is to lie and throw smootchie kisses to them. Awwwww! Cannot recommend using any utility company other than local propane businesses.