Rise Broadband sent me an email in January of advertising a New Years promotion for their internet service The plan offered faster speed and more data for about the same price I was currently paying Additionally, the email said I would get a $*** gift card for taking advantage of this promotion I contacted Rise in mid-January and signed up for this promotion I received no further information about the gift card at that time So I called back a few weeks later to inquire when the card would be sent to me I was told I would receive an email with instructions about how to get my gift card I never received an email about the gift card I called Rise again in March I was told that I needed to fill out a form on their website to receive the gift card and I would receive the card in 30-days So I completed the form When I still did not receive the card, I contact Rise again in June I was advised to complete the form again and given the same day lead t
Rise charged me an unreturned router fee even though I returned the router literally the same day they sent the return formIt's now been two months and multiple customer service calls (customer service agrees I should have a credit but apparently are powerless automatons) and I have yet to see a creditThis company seems to have a practice of stealing from customers and hoping they don't notice - and when they do making it so difficult to get their money back they just give up
Rise Broadband provides internet services in and around *** ***The service provided to us has been slow (less than 50% of advertised speed) and consistent loss of service for 2+ hoursWe have contacted them on numerous occasions for resolutionNone has been providedThe technician even came to our house different times and still the issue continuedHe said the tower has been degraded for many monthsThere is only one tower available for service in our locationThey cannot switch us to another tower
Spoke with a representative in October who assured us they were performing upgrades on the tower that would be done in NovemberContacted Rise again in December to inquire about the upgrades since the representative who said she would contact us when the upgrades were finished never calledThe representative stated there never were upgrades to the tower
This issue has been going on since JulyI started documenting our speed tests starting in OctoberWe pay for 5mbps
This company has changed the contracted price I had with them, with no notification of what that change is to be and the website connection they gave me, does not show anywhere, what my monthly bill is being changed to or what the gb changes have occurred I have discussed this with them and they claim no wrong doing or any accountability I want to know what my monthly charge is, I cannot find it on the statement, my bill has gone, to a new charge from 56/month, to /month, to now the new bill of 77/month I use to pay 46/month for 150gb Now I don't know what I pay and what my gb/month is and I can't get a straight answer from any of the customer service people They keep telling me to go to a link that tells me nothing and when I express that to them, they said, well that is the information we have for youI work in a field, where I am consistently asked what internet service they should use, I will not be recommending this company, it is highway robbery I am also, told
Our landlord sold the home we were renting and the home at which we originally signed up for service with ***, now Risebroad BandWe purchase a home blocks away from our old home and when we called to transfer our service we were told it wouldn't be a problem and we could remain on the same tower and there would be no problems transferring our service to the new addressWe set up an appt to have a tech come out and the company was a no showAfter being on the phone for over min we found out the customer service rep never put us on the schedule and they wanted to wait days to send someone outAfter major complaints by us they had someone out the next dayThe tech comes out and tells us service cannot be provided due to a tree a few miles away blocking our home's view of the tower and even with an extension on our dish we still could not get service through Risebroad BandWe were in a year contract with the company and planned to fulfill the contract, but Rise could no l
I have filed a complaint once before and thought the issue was taken care of Way off! I am still receiving emails about going over my data usage even though I was assured the issue was fixed Ever since I filed the last complaint my speeds have dropped to less than half of what I am supposed to get I called to try to get it resolved today Waited for an hour (no exaggeration) only to be told that he would happily transfer me to the cancellation dept Customer service is a joke along with this company Have had issues ever since Rise took over from ***Literally have tried to steal hundreds ( and I mean or more) from me since Ive been a customer
Purchased a roku device and cancelled Dish services because I had a package through RISE broadband for unlimited internetBefore cancelling DISH, I verified with RISE that I was grandfathered in on my unlimited internet packageTWO months later I recieve a letter letting me know that RISE would no longer uphold old agreement and instead would charge me more money for how much on average monthly I had been usingNeedless to say I was tickedI went to their site and left a bad review letting them know I was displeasedRISE quickly responded back, which I was happy to see, and let me know that they would have someone call me to talk more about my reviewI received call three days after I placed the negative reviewI was unavailable at that timeThe RISE Broadband employee told me that I woud have to call back to talk about my issuesSince then, they took the review down that was left on their site and every time I call, I am placed on hold and hung up on before talking to their billing departmentToday I was on hold minutes before being hung up on and currently have waited another minutes and still no serviceBAD service, bad everything
I’ve been a long time customer of rise broadband I had some issues with the internet called tech support got all that figured out was running smooth I requested a technician come out a repair the cable coming in to the house figuring no big deal easy job tech shows up within hour tech replaced the cable added new surge box to poll not sure why didn’t say anything figured it was procedure tech informed me he changed the connection spot said it would fix my speed issues and leftLater come in to the house there’s no internet call customer service requested a tech come fix it because internet doesn’t work at all now after hours and many call even with supervisor absolutely zero help from there end to fixing the internet until days later even after saying I’d walk away as a customer still no care in the world to please a customer of theirs and get their services repaired their tech messed upQuite unprofessional customer service
Over a year ago, I erected a dedicated tower at a cost 0f $3,to receive line of sight Broadband internet serviceI was assured that the tower that connection was using would be adequate for a megabit per second connectionI was satisfied until about weeks agoAt that time the connection became erratic and at times totally unusableI opened a trouble ticket with customer supportThey informed me that the equipment on their end had become overloadedand that it was in need of upgradeI have contacted them numerous times and have yet to see any improvement in my service or any time frame for a resolutionThe trouble ticket is ***
My family signed up for Internet service with rise broadband at the end of July About weeks into our billing cycle I received an email stating that we were at percent of our data limit for the billing cycle and to call with any questions or concerns I called in the next day to see about my options The representative I spoke with gave some suggestions about different settings I could adjust to help reduce the amount of data that we were consuming She also reassured me that since it was our first month with them that they would never charge any overage fees during that time We made the recommended adjustments aND we also setup a second Internet provider in the house to make sure we wouldn't be going over our limits every month We felt thankful that we were allowed the time to understand how much data was being used, implement the suggestions given to help reduce our consumption etc In the beginning of September we received our statement showing about doll
I had internet service with Rise Broadband for a very long time...I called to increase the speed on my internet and they said that it would be mbps and started charging me I had issues since they changed it and had numerous technicians tell me there weren't any problems but I still wasn't even getting 3mbps After months of this I called again to report my speeds and was told that I should never have been moved to the faster tower because I was too far away from it to get the speeds I asked they if they were going to refund the difference in the billing and they said they would give me $credit on my bill....that was in June the call about speed was in February Someone was supposed to call me and tell me that they needed to move me back to the other tower So I was overcharged for over a year and all they wanted to refund is the $ Technician came out and switched back to other tower My speeds decreased and would go up and down I work from home My IP phone w
On going internet issuesDocumented outages slow speeds and intermittent disruptions.Poor tech support and resolution for problemsWe have been dealing with these issues for almost a year with the promise it has or will be resolved
We are not getting what we are paying for
While installing our internet service, I asked the Rise employee about the risk of not getting fast enough internet service from RiseThe Rise employee informed me that I do not need to worry because there is a day full money back guarantee if we are unhappyWhen we decided that the service provided was inadequate, I called to cancel the contract, during which time the representative on the phone and his manager informed me that the day money back guarantee was “misinformation given to me by their employee” and that if I don’t pay the $cancellation fee they will send it to collectionsThey had no answer to my complaint about being lied to
the internet is always down and if it working you cant even stream a movie anything else for that matterI call several times a weeks for the last monthsThey will not send a tech, or the tower is down, or customer service is just rudeI asked since I pay my bill every month for service I am not receiving will I be credited but refuseThis is horrible service and a rip of! You are just stealing moneyEspecially when your customer service wont help or credit us because they say we don't call when clearly I have many records of calls I have made!!!!!!
This company is the worst of the worst If you like being put on hold for a half hour at a time, then maybe you'll like this company As for customer service, it's almost non-existent When my internet service went out after a storm last week I spent just under a half hour on hold until I could talk to a technical service representative She verified that there was no signal communication with the antenna and scheduled a technician to come out and repair it - days later! I called another company and was online again in under two days I'm rating the company with a single star simply because I can't submit the review with no stars
One star is too good for this companyThey claim to offer fast internet service for a decent priceHowever when you look at their prices against a major competitor like Xfinity from ComcastThey don't even come closeThey charge me personally about a month and that's when they aren't throwing overage charges on me every monthTheir internet speed are a jokeI work from home and require a fast internet to do my jobThese crooks tell me I get 10mb download speeds however when we run frequent speed test I am only receiving 1mb download speeds if thatCompared to paying the same price for Comcast internet I could be having 250mb download speedsThis company owns the monopoly on internet out in rural Colorado and they do nothing for their customersI have been told for three years now they were going to install another tower out here to alleviate some of the stress they are putting on their towersStill no new tower nor have they done anything to help with connection speed even when I have asked for a tech to come out and look at the issueSo in short, they have some of the worst customer service that I have ever seenThey price gouge you at every turn and can get away with itTheir so called fastest internet anywhere slogan is and they will do nothing to aid in your struggles of internet speedsBuyers beware if you are like me and have no other alternative beware of this terrible service providerIf you have another option for internet I would advise you to try and stay away from this companyOnce I have the opportunity I will be dropping this provider as soon as possible
This wireless business does not have good customer service They do not return calls They disconnect you from a call after you have been on hold for minutes They transfer you to another department and then hang up They have scripted information stating that you are part of a network outage before they even investigate your problem THEY LIE!!
They intentionally did not process a payment set up on auto pay and then tried to charge the late fee They said it would be waived because it was their mistake but then did not and told me I would get a disconnect fee!!!
This place is TERRIBLE!!!!!!!
I've Been fighting with customer service ever since they changed your name from *** *** to Rise Broadband and raised the rates without notifying its customers They have been charging me ***,Texas city tax and I don't live in the city limitsI live in the county I have called customer service several times and sent them a copy of my tax report from the *** county Tax Office which they requested to *** In customer service as requested and was told she would get right back to meAbout a month has gone by and no contact .I called back on Monday June and was told *** wasn't in but was told they would tell I calledIt's now June and still no responseThey owe me city tax back to when they started to take it outThey still can't give me a current correct bill ! I had *** *** for years and there were never any taxes listed on my bill so why now all of a sudden am IL being charged taxes, county , city, state ? All I keep getting from customer service is the
A change was made to my account by a Rise Broadband individual about 8/without my consent which will force me to incur substantionally increased pricing I have tried to get the issue resolved on numerous occasions, but was told that even though they made the mistake, I have to go with a new higher tier pricing plan
For the last three weeks my connection keeps dropping every 20-minutes I have emailed several times and even had a tech come out and check everything They have not resolved the issue but tell me that LTE upgrades are coming but can't give me even a ballpark date if when that will be done Everytime I call when the connection goes down they say it's back up so nothing they can do Meanwhile I am stuck on old equipment that can't handle anything faster than 3Mbps and keeps going out making it hard to do anything online
Rise Broadband sent me an email in January of advertising a New Years promotion for their internet service The plan offered faster speed and more data for about the same price I was currently paying Additionally, the email said I would get a $*** gift card for taking advantage of this promotion I contacted Rise in mid-January and signed up for this promotion I received no further information about the gift card at that time So I called back a few weeks later to inquire when the card would be sent to me I was told I would receive an email with instructions about how to get my gift card I never received an email about the gift card I called Rise again in March I was told that I needed to fill out a form on their website to receive the gift card and I would receive the card in 30-days So I completed the form When I still did not receive the card, I contact Rise again in June I was advised to complete the form again and given the same day lead t
Rise charged me an unreturned router fee even though I returned the router literally the same day they sent the return formIt's now been two months and multiple customer service calls (customer service agrees I should have a credit but apparently are powerless automatons) and I have yet to see a creditThis company seems to have a practice of stealing from customers and hoping they don't notice - and when they do making it so difficult to get their money back they just give up
Rise Broadband provides internet services in and around *** ***The service provided to us has been slow (less than 50% of advertised speed) and consistent loss of service for 2+ hoursWe have contacted them on numerous occasions for resolutionNone has been providedThe technician even came to our house different times and still the issue continuedHe said the tower has been degraded for many monthsThere is only one tower available for service in our locationThey cannot switch us to another tower
Spoke with a representative in October who assured us they were performing upgrades on the tower that would be done in NovemberContacted Rise again in December to inquire about the upgrades since the representative who said she would contact us when the upgrades were finished never calledThe representative stated there never were upgrades to the tower
This issue has been going on since JulyI started documenting our speed tests starting in OctoberWe pay for 5mbps
This company has changed the contracted price I had with them, with no notification of what that change is to be and the website connection they gave me, does not show anywhere, what my monthly bill is being changed to or what the gb changes have occurred I have discussed this with them and they claim no wrong doing or any accountability I want to know what my monthly charge is, I cannot find it on the statement, my bill has gone, to a new charge from 56/month, to /month, to now the new bill of 77/month I use to pay 46/month for 150gb Now I don't know what I pay and what my gb/month is and I can't get a straight answer from any of the customer service people They keep telling me to go to a link that tells me nothing and when I express that to them, they said, well that is the information we have for youI work in a field, where I am consistently asked what internet service they should use, I will not be recommending this company, it is highway robbery I am also, told
Our landlord sold the home we were renting and the home at which we originally signed up for service with ***, now Risebroad BandWe purchase a home blocks away from our old home and when we called to transfer our service we were told it wouldn't be a problem and we could remain on the same tower and there would be no problems transferring our service to the new addressWe set up an appt to have a tech come out and the company was a no showAfter being on the phone for over min we found out the customer service rep never put us on the schedule and they wanted to wait days to send someone outAfter major complaints by us they had someone out the next dayThe tech comes out and tells us service cannot be provided due to a tree a few miles away blocking our home's view of the tower and even with an extension on our dish we still could not get service through Risebroad BandWe were in a year contract with the company and planned to fulfill the contract, but Rise could no l
I have filed a complaint once before and thought the issue was taken care of Way off! I am still receiving emails about going over my data usage even though I was assured the issue was fixed Ever since I filed the last complaint my speeds have dropped to less than half of what I am supposed to get I called to try to get it resolved today Waited for an hour (no exaggeration) only to be told that he would happily transfer me to the cancellation dept Customer service is a joke along with this company Have had issues ever since Rise took over from ***Literally have tried to steal hundreds ( and I mean or more) from me since Ive been a customer
Purchased a roku device and cancelled Dish services because I had a package through RISE broadband for unlimited internetBefore cancelling DISH, I verified with RISE that I was grandfathered in on my unlimited internet packageTWO months later I recieve a letter letting me know that RISE would no longer uphold old agreement and instead would charge me more money for how much on average monthly I had been usingNeedless to say I was tickedI went to their site and left a bad review letting them know I was displeasedRISE quickly responded back, which I was happy to see, and let me know that they would have someone call me to talk more about my reviewI received call three days after I placed the negative reviewI was unavailable at that timeThe RISE Broadband employee told me that I woud have to call back to talk about my issuesSince then, they took the review down that was left on their site and every time I call, I am placed on hold and hung up on before talking to their billing departmentToday I was on hold minutes before being hung up on and currently have waited another minutes and still no serviceBAD service, bad everything
I’ve been a long time customer of rise broadband I had some issues with the internet called tech support got all that figured out was running smooth I requested a technician come out a repair the cable coming in to the house figuring no big deal easy job tech shows up within hour tech replaced the cable added new surge box to poll not sure why didn’t say anything figured it was procedure tech informed me he changed the connection spot said it would fix my speed issues and leftLater come in to the house there’s no internet call customer service requested a tech come fix it because internet doesn’t work at all now after hours and many call even with supervisor absolutely zero help from there end to fixing the internet until days later even after saying I’d walk away as a customer still no care in the world to please a customer of theirs and get their services repaired their tech messed upQuite unprofessional customer service
Over a year ago, I erected a dedicated tower at a cost 0f $3,to receive line of sight Broadband internet serviceI was assured that the tower that connection was using would be adequate for a megabit per second connectionI was satisfied until about weeks agoAt that time the connection became erratic and at times totally unusableI opened a trouble ticket with customer supportThey informed me that the equipment on their end had become overloadedand that it was in need of upgradeI have contacted them numerous times and have yet to see any improvement in my service or any time frame for a resolutionThe trouble ticket is ***
My family signed up for Internet service with rise broadband at the end of July About weeks into our billing cycle I received an email stating that we were at percent of our data limit for the billing cycle and to call with any questions or concerns I called in the next day to see about my options The representative I spoke with gave some suggestions about different settings I could adjust to help reduce the amount of data that we were consuming She also reassured me that since it was our first month with them that they would never charge any overage fees during that time We made the recommended adjustments aND we also setup a second Internet provider in the house to make sure we wouldn't be going over our limits every month We felt thankful that we were allowed the time to understand how much data was being used, implement the suggestions given to help reduce our consumption etc In the beginning of September we received our statement showing about doll
I had internet service with Rise Broadband for a very long time...I called to increase the speed on my internet and they said that it would be mbps and started charging me I had issues since they changed it and had numerous technicians tell me there weren't any problems but I still wasn't even getting 3mbps After months of this I called again to report my speeds and was told that I should never have been moved to the faster tower because I was too far away from it to get the speeds I asked they if they were going to refund the difference in the billing and they said they would give me $credit on my bill....that was in June the call about speed was in February Someone was supposed to call me and tell me that they needed to move me back to the other tower So I was overcharged for over a year and all they wanted to refund is the $ Technician came out and switched back to other tower My speeds decreased and would go up and down I work from home My IP phone w
On going internet issuesDocumented outages slow speeds and intermittent disruptions.Poor tech support and resolution for problemsWe have been dealing with these issues for almost a year with the promise it has or will be resolved
We are not getting what we are paying for
While installing our internet service, I asked the Rise employee about the risk of not getting fast enough internet service from RiseThe Rise employee informed me that I do not need to worry because there is a day full money back guarantee if we are unhappyWhen we decided that the service provided was inadequate, I called to cancel the contract, during which time the representative on the phone and his manager informed me that the day money back guarantee was “misinformation given to me by their employee” and that if I don’t pay the $cancellation fee they will send it to collectionsThey had no answer to my complaint about being lied to
the internet is always down and if it working you cant even stream a movie anything else for that matterI call several times a weeks for the last monthsThey will not send a tech, or the tower is down, or customer service is just rudeI asked since I pay my bill every month for service I am not receiving will I be credited but refuseThis is horrible service and a rip of
! You are just stealing moneyEspecially when your customer service wont help or credit us because they say we don't call when clearly I have many records of calls I have made!!!!!!
This company is the worst of the worst If you like being put on hold for a half hour at a time, then maybe you'll like this company As for customer service, it's almost non-existent When my internet service went out after a storm last week I spent just under a half hour on hold until I could talk to a technical service representative She verified that there was no signal communication with the antenna and scheduled a technician to come out and repair it - days later! I called another company and was online again in under two days I'm rating the company with a single star simply because I can't submit the review with no stars
One star is too good for this companyThey claim to offer fast internet service for a decent priceHowever when you look at their prices against a major competitor like Xfinity from ComcastThey don't even come closeThey charge me personally about a month and that's when they aren't throwing overage charges on me every monthTheir internet speed are a jokeI work from home and require a fast internet to do my jobThese crooks tell me I get 10mb download speeds however when we run frequent speed test I am only receiving 1mb download speeds if thatCompared to paying the same price for Comcast internet I could be having 250mb download speedsThis company owns the monopoly on internet out in rural Colorado and they do nothing for their customersI have been told for three years now they were going to install another tower out here to alleviate some of the stress they are putting on their towersStill no new tower nor have they done anything to help with connection speed even when I have asked for a tech to come out and look at the issueSo in short, they have some of the worst customer service that I have ever seenThey price gouge you at every turn and can get away with itTheir so called fastest internet anywhere slogan is and they will do nothing to aid in your struggles of internet speedsBuyers beware if you are like me and have no other alternative beware of this terrible service providerIf you have another option for internet I would advise you to try and stay away from this companyOnce I have the opportunity I will be dropping this provider as soon as possible
This wireless business does not have good customer service They do not return calls They disconnect you from a call after you have been on hold for minutes They transfer you to another department and then hang up They have scripted information stating that you are part of a network outage before they even investigate your problem THEY LIE!!
They intentionally did not process a payment set up on auto pay and then tried to charge the late fee They said it would be waived because it was their mistake but then did not and told me I would get a disconnect fee!!!
This place is TERRIBLE!!!!!!!
I've Been fighting with customer service ever since they changed your name from *** *** to Rise Broadband and raised the rates without notifying its customers They have been charging me ***,Texas city tax and I don't live in the city limitsI live in the county I have called customer service several times and sent them a copy of my tax report from the *** county Tax Office which they requested to *** In customer service as requested and was told she would get right back to meAbout a month has gone by and no contact .I called back on Monday June and was told *** wasn't in but was told they would tell I calledIt's now June and still no responseThey owe me city tax back to when they started to take it outThey still can't give me a current correct bill ! I had *** *** for years and there were never any taxes listed on my bill so why now all of a sudden am IL being charged taxes, county , city, state ? All I keep getting from customer service is the
A change was made to my account by a Rise Broadband individual about 8/without my consent which will force me to incur substantionally increased pricing I have tried to get the issue resolved on numerous occasions, but was told that even though they made the mistake, I have to go with a new higher tier pricing plan
For the last three weeks my connection keeps dropping every 20-minutes I have emailed several times and even had a tech come out and check everything They have not resolved the issue but tell me that LTE upgrades are coming but can't give me even a ballpark date if when that will be done Everytime I call when the connection goes down they say it's back up so nothing they can do Meanwhile I am stuck on old equipment that can't handle anything faster than 3Mbps and keeps going out making it hard to do anything online