I needed assistance with an Internet outage I have the Internet and the phone service; so when the Internet goes out, I have no home phone My cellphone has very weak signal and I need to use a 'microcell' to boost my connection...the microcell is fuled by the InternetWhen the Internet goes down, I have no cellphone, no home phone and no Internet I work a lot from home for my job and my job is an hour away This was an urgent situationWhen the company was contacted the representative stated that the technician was re-routed and would be at the location 1/hours later than originally requested and documented in our file electronically I was then told the next appointment would be a week away! Then I talked to someone else, it became MondayThe representative was rude and obnoxious! *** at Rise Broadband needs to be fired due to lack of customer service Telling a paying customer who is having problems with your service (or the company you represent) that speaking with a supervisor, "Will do you no good" and THEN he threatened to cancel my service call to my home! I tried talking to another representative in the dispatch department and *** actually intervened on that call continuing to harass me with the threat of cancelling my service I finally was able to talk to Tim, a manager, who made sense of it all and did send a technician the same day; however, the damage has been done based on the experience I received
Rise Broadband discontinued serve to our area with very little warning Once the service was discontinued to our area, we were told we would receive a refund of our monthly fees that were already paid We have waited months and made multiple calls and still have not received our refund
My Internet had been working fine for at least three monthsNow, at the end of June, my connection started going haywireAt first, I thought it was my router, and maybe how it was hooked upI checked that, there were no problemsAround July 3rd, the internet started going out about once a dayI called and I was on the phone for about minutes before someone answeredI explained my situation, the tech said it was the tower, and he would check into it, and that was all he could doHe said that yes, there were a few problems with the tower and all he could do was make a note of it and have someone come out on the 15th of July to look at thingsI said okay and an appointment was madeThe next day, the internet went out again, this time twice in one dayI called and a nice lady answered after a few ringsShe said that there was a problem with the connection on the roof and did I still want to keep my appointmentI said yesThe internet just went out again, twice in a row, times total today (July 9th) Still have the appointment
The company does not offer cancellation over the email nor online dashboard Called and waited for hours to speak with a CSA few times the phone was disconnected And we still have days till the next billing cycle, and the CS wanted told us the cancellation will start from the same day
***Dear Revdex.com- This is a copy of the email I sent to Rise Broadband today This was the only recourse I was given even after I requested to speak with a manager The fact that they are billing me months after cancellation and with an agreement to waive the early out fee (which I do NOT have in writing) is awful Then the fact that they refer me to a general mail box is a joke I don't care about receiving the promo items listed below I just want this bill to go away***
To make a very long story short I was subjected to some of the most awful customer service I have ever received today while on the phone with a 'supervisor' who reports to *** * in *** I received a collections notice for $today after not hearing anything from Rise since August of when you came to pick up my router and dish
I cancelled my service after not receiving multiple promotional items, problems with service and speed, multiple missed service appointments that I had to miss work for
I had Internet Service with Rise Broadband for a few years The service was poor and a number of times I was not able to watch a movie because of constant buffering I found a new Company in my area that was advertise as faster I switched companies in August of this year While with Rise Broadband I had set up automatic billing/withdrawal from my checking account I disconnected my service with Rise Broadband on August 10, and the last bill was automatically withdrawn from my accountIn October I began receiving bills saying I owed $dollars for over the allowed amount internet usageWhen I called asking for an actual statement showing the over usage they just sent me the same statement, which does not show proof of over use, just an amount owing I have yet to receive an actual statement showing what I actually owe for Now they have referred my account to a Collection Agency called Credit Management located in *** *** *** *** *** ***
Rise Broadband has been the worst internet service I've ever had
We consistently have outages, and have requested many times to be let out of our contract due to lack of service and guaranteed speed The company consistently responds with "We do not guarantee service, just our best effort to provide service, the only time we let customers out of contract is if we 100% cannot connect the internet." So as long as I have service 1% of the monthI have to keep the service or pay a $cancellation fee
When I called to cancel, I was on hold for minutes, and still holding At that point, I had my fiancee call customer service too, and select billing changes instead of cancellation His wait time was approximately minutes Go figure, right? Upon asking to cancel my internet, and wanting to know about pick up dates - they informed me they have to cancel my contract first, then they'll be able to tell me a date they can come out Because apparently, they cannot access
I am sure that everybody is aware that *** offers MiFi service and previously offered Unlimited MiFi serviceThey no longer offer this service and have grandfathered the old accounts but are throttling these accounts to make them unusableThe reason why *** is doing this is to force people to "upgrade" to a much more expensive and capped serviceGuess what: This is no longer exclusive to ***RISE BROADBAND, which the name sounds very similar to ***, is throttling my Internet connectionI did a "Speed Test" and it revealed ms of latencyThe reason for this is because I am on a mhz radio frequency which I am told by Rise commonly won't work due to other Radio InterferenceAND since my account happens to be unlimited, now Grandfathered, because they no longer offer Unlimited service to new customers, that in order to get a constant connection I would have to "upgrade" by PAYING MORE MONEY THAN THE EXPENSE I DO NOW, for CAPPED InternetIn either scenario sh
I recently called to cancel my internet service from Rise BroadbandWe have not had working internet for a monthI told them why I was cancellingI stated that we have not had service for a month, our speeds were never what ere advertised when we did have service and we had so many outages that it was not worth paying for something we were not gettingI wanted a credit for my last month of service since were never were able to get onlineI was told they can not issue the credit and I would also be paying an early termination feeWhen I asked why I was told it was because I was on a two year contractI NEVER signed any contract ever, The customer service rep then stated it was a verbal contractAgain I never agreed to any type of contract with rise broadbandIn fact they were advertising no contract
I signed up for Rise Broadband service in 8/for a family vacation home in Buchanan Dam, TX *** *** *** *** *** ** *** *** *** *** *** *** I do not live at that address and do not receive mail at that address, so I requested paperless and automatic billing
Recently, it came to my attention from a family member who stayed briefly at the house that Rise Broadband bills were piling up and that each of them included a charge for a paper bill
At the same time (week of October 22), that family member experienced an outage at the house that lasted for more than seven days, so that keeping up with his necessary work schedule online was impossible Repeated calls to Rise just yielded a vague idea of when the outage would be fixed
I began trying to contact Rise this month in order to reverse the paper billing, request a refund on the paper billing charges that had accrued over time, and also request a refund prorated for the 7+ days
It has been an ongoing issue with poor internet speed, Rise broadband sold a 15mb package to many customers in my area, they oversold the service now the equipment cannot handle the congestion, and we the end users get poor service and terrible internet speedI pay for 15mbs and just checked it and was receiving mbsthis has been ongoing for a year and months and keeps getting worse, they have no date set to upgrade our equipment but yet we received postcards this week trying to sell more of the same serviceStating if you are looking for fast reliable internet call rise broadband, they can,t take care of the ones they already haveevery time we call now they say there is nothing more they can do at this time, and they have no date when the equipment will be upgradedThis companies customer service is terrible and they cannot provide what they state
Rise Broadband has been out to our location on several occasions and has been unable to fix our internet service in which we commonly receive less than Mbps I called the cancel that service and they wanted to send one last tech to try again We agreed and the tech that was here on March 3rd told us that their was nothing he could do because the towers were over stuffed He did change our access point to that tower but it has done nothing to improve our service that we are paying about $a month for 1/Mbps I called back to cancel and was told I would be charged a $early cancellation fee I said that we would not pay that due to the company being unable to provide even close to my contracted speeds I was pushed to a supervisor who said he wanted to do some investigating He said someone would call me in about minutes The person who called me was a level tech and we started doing all the basic stuff again such as recycling the modem And he wanted to send a tech
I signed up with Rise since they were the only internet provider in my area in June I have called their technical support service on several occasions about poor or non-existent internet connection Early on, immediately after getting the service activated, they responded with a technician to resolve my speed/connection issues On September 13th I called to find out what it would cost to end my contract with them because the internet speed was horrifically slow They said it would be in the $200-$hundred dollar range My year contract ends in June or July of On October 5th I called to report extremely slow to non-existent internet speeds and they tried to troubleshoot with me but said they had to elevate it to "Level 2" support I waited days and received no call regarding the matter I then called again on October 10th to report I'd been out my internet for the entire weekend, and I tried to call on the weekend (October 9th) to report it, but it was after t
If you enjoy paying too much for a "service" that goes down all the time, RISE Broadband is for youDon't sign a contract with them because you'll end up losing countless hours on the phone with them that you'll never get backI got charged for a service I didn't sign up for because it was added to my account without my knowledge, and I didn't cancel before the first free monthsI was told that I had to pay for it anywayDon't ever go with themYou'll surely regret it!
I was informed that I would be issued a credit for months of service that I did not receive because Rise Broadband changed towers for the Burns, wy location and no longer were we getting internet service in this area, this is per the technician that services Burns, wy area I was charged for three months of service and I only received one month of service Per Cameran I was issued a credit for $I was informed that I would receive a check 6-weeks When I called in July about the check I was told that it would take another 6-weeks to process the credit I called today 8/11/to check the status of the check for $and I was informed my account was out No credit to be issued
Early in Rise Broadband called and offered me a $gift card if I upgraded my serviceI did and the gift card was to be sent after months of the new serviceOver months later I called and to see where it was and I was told the fulfillment company had screwed up and I would see it by the end of the monthThat was in OctoberWe are now in December and I called againAfter being on hold for minutes, I got a service rep who put me on hold for a 'minute' to get me an answerAfter being on hold another minutes the system put me back in the queue to wait for yet another representativeI believe this gift card offer was a bait and switch and they have no intention of ever giving it
We're going through Internet America which is now rise broadbandWhen the change was made we were told we were grandfathered in and we would be able to keep our same rate and the unlimited plan we hadWhen the text came out to update our equipment he said they were updating all of the customers equipment due to the changeNow today e-mail saying that we went over our data limit and the bill is something dollarsToday they tell us that because we upgraded our equipment we are under the new contract when we were told originally that we were grandfathered into the original rate and unlimited dataAll I want is for them to keep their promise and credit us back what they charged us for the overage when we were supposed to be grandfathered in for the unlimited dataAll I want if for the promise to be keptI was told by a rep of their company over the phone that we were grandfathered in to our plan
If there was a way for me to give this company zero stars I wouldThey NEVER provided the 20MBs service I paid for for months, at most I ever got was and that is when the service was upI had service problems every month of my contract and when I called I would get an acknowledgment that there was an outage by automated message BUT unless you actually talk to a rep they don’t count it as a problemSo when I call to cancel they didn’t waive my cancellation fee because they couldn’t substantiate my problems with their service because there were only trouble calls (apparently they need more)My next call is to the FCC and to local legislators to report fraud
Since Day ONE! I have had problems with Rise BroadBandI pay for 10mbpsI'm lucky to get to averageI have called them several times about this is, the only Responds I get is, Plug in my PC and they'll check itThey have told me twice its my router so I have bought new ones, still the same problemOne thing though that irks me above all else, is when you call them and they pull up your account, my internet speeds instantly go to 10mbps while i'm on hold, then they have me go to their speed test website and run the test times all they while telling me it's my router, then the next day i'm back to my same old problem
Dishonest company, they took over Digis(who was a great company) kept jacking prices up and services got worseI moved and discontinued the service, but they still are changing meThey one thing and do another
I needed assistance with an Internet outage I have the Internet and the phone service; so when the Internet goes out, I have no home phone My cellphone has very weak signal and I need to use a 'microcell' to boost my connection...the microcell is fuled by the InternetWhen the Internet goes down, I have no cellphone, no home phone and no Internet I work a lot from home for my job and my job is an hour away This was an urgent situationWhen the company was contacted the representative stated that the technician was re-routed and would be at the location 1/hours later than originally requested and documented in our file electronically I was then told the next appointment would be a week away! Then I talked to someone else, it became MondayThe representative was rude and obnoxious! *** at Rise Broadband needs to be fired due to lack of customer service Telling a paying customer who is having problems with your service (or the company you represent) that speaking with a supervisor, "Will do you no good" and THEN he threatened to cancel my service call to my home! I tried talking to another representative in the dispatch department and *** actually intervened on that call continuing to harass me with the threat of cancelling my service I finally was able to talk to Tim, a manager, who made sense of it all and did send a technician the same day; however, the damage has been done based on the experience I received
Rise Broadband discontinued serve to our area with very little warning Once the service was discontinued to our area, we were told we would receive a refund of our monthly fees that were already paid We have waited months and made multiple calls and still have not received our refund
My Internet had been working fine for at least three monthsNow, at the end of June, my connection started going haywireAt first, I thought it was my router, and maybe how it was hooked upI checked that, there were no problemsAround July 3rd, the internet started going out about once a dayI called and I was on the phone for about minutes before someone answeredI explained my situation, the tech said it was the tower, and he would check into it, and that was all he could doHe said that yes, there were a few problems with the tower and all he could do was make a note of it and have someone come out on the 15th of July to look at thingsI said okay and an appointment was madeThe next day, the internet went out again, this time twice in one dayI called and a nice lady answered after a few ringsShe said that there was a problem with the connection on the roof and did I still want to keep my appointmentI said yesThe internet just went out again, twice in a row, times total today (July 9th) Still have the appointment
The company does not offer cancellation over the email nor online dashboard Called and waited for hours to speak with a CSA few times the phone was disconnected And we still have days till the next billing cycle, and the CS wanted told us the cancellation will start from the same day
***Dear Revdex.com- This is a copy of the email I sent to Rise Broadband today This was the only recourse I was given even after I requested to speak with a manager The fact that they are billing me months after cancellation and with an agreement to waive the early out fee (which I do NOT have in writing) is awful Then the fact that they refer me to a general mail box is a joke I don't care about receiving the promo items listed below I just want this bill to go away***
To make a very long story short I was subjected to some of the most awful customer service I have ever received today while on the phone with a 'supervisor' who reports to *** * in *** I received a collections notice for $today after not hearing anything from Rise since August of when you came to pick up my router and dish
I cancelled my service after not receiving multiple promotional items, problems with service and speed, multiple missed service appointments that I had to miss work for
I had Internet Service with Rise Broadband for a few years The service was poor and a number of times I was not able to watch a movie because of constant buffering I found a new Company in my area that was advertise as faster I switched companies in August of this year While with Rise Broadband I had set up automatic billing/withdrawal from my checking account I disconnected my service with Rise Broadband on August 10, and the last bill was automatically withdrawn from my accountIn October I began receiving bills saying I owed $dollars for over the allowed amount internet usageWhen I called asking for an actual statement showing the over usage they just sent me the same statement, which does not show proof of over use, just an amount owing I have yet to receive an actual statement showing what I actually owe for Now they have referred my account to a Collection Agency called Credit Management located in *** *** *** *** *** ***
Rise Broadband has been the worst internet service I've ever had
We consistently have outages, and have requested many times to be let out of our contract due to lack of service and guaranteed speed The company consistently responds with "We do not guarantee service, just our best effort to provide service, the only time we let customers out of contract is if we 100% cannot connect the internet." So as long as I have service 1% of the monthI have to keep the service or pay a $cancellation fee
When I called to cancel, I was on hold for minutes, and still holding At that point, I had my fiancee call customer service too, and select billing changes instead of cancellation His wait time was approximately minutes Go figure, right? Upon asking to cancel my internet, and wanting to know about pick up dates - they informed me they have to cancel my contract first, then they'll be able to tell me a date they can come out Because apparently, they cannot access
I am sure that everybody is aware that *** offers MiFi service and previously offered Unlimited MiFi serviceThey no longer offer this service and have grandfathered the old accounts but are throttling these accounts to make them unusableThe reason why *** is doing this is to force people to "upgrade" to a much more expensive and capped serviceGuess what: This is no longer exclusive to ***RISE BROADBAND, which the name sounds very similar to ***, is throttling my Internet connectionI did a "Speed Test" and it revealed ms of latencyThe reason for this is because I am on a mhz radio frequency which I am told by Rise commonly won't work due to other Radio InterferenceAND since my account happens to be unlimited, now Grandfathered, because they no longer offer Unlimited service to new customers, that in order to get a constant connection I would have to "upgrade" by PAYING MORE MONEY THAN THE EXPENSE I DO NOW, for CAPPED InternetIn either scenario sh
I recently called to cancel my internet service from Rise BroadbandWe have not had working internet for a monthI told them why I was cancellingI stated that we have not had service for a month, our speeds were never what ere advertised when we did have service and we had so many outages that it was not worth paying for something we were not gettingI wanted a credit for my last month of service since were never were able to get onlineI was told they can not issue the credit and I would also be paying an early termination feeWhen I asked why I was told it was because I was on a two year contractI NEVER signed any contract ever, The customer service rep then stated it was a verbal contractAgain I never agreed to any type of contract with rise broadbandIn fact they were advertising no contract
I signed up for Rise Broadband service in 8/for a family vacation home in Buchanan Dam, TX *** *** *** *** *** ** *** *** *** *** *** *** I do not live at that address and do not receive mail at that address, so I requested paperless and automatic billing
Recently, it came to my attention from a family member who stayed briefly at the house that Rise Broadband bills were piling up and that each of them included a charge for a paper bill
At the same time (week of October 22), that family member experienced an outage at the house that lasted for more than seven days, so that keeping up with his necessary work schedule online was impossible Repeated calls to Rise just yielded a vague idea of when the outage would be fixed
I began trying to contact Rise this month in order to reverse the paper billing, request a refund on the paper billing charges that had accrued over time, and also request a refund prorated for the 7+ days
It has been an ongoing issue with poor internet speed, Rise broadband sold a 15mb package to many customers in my area, they oversold the service now the equipment cannot handle the congestion, and we the end users get poor service and terrible internet speedI pay for 15mbs and just checked it and was receiving mbsthis has been ongoing for a year and months and keeps getting worse, they have no date set to upgrade our equipment but yet we received postcards this week trying to sell more of the same serviceStating if you are looking for fast reliable internet call rise broadband, they can,t take care of the ones they already haveevery time we call now they say there is nothing more they can do at this time, and they have no date when the equipment will be upgradedThis companies customer service is terrible and they cannot provide what they state
Rise Broadband has been out to our location on several occasions and has been unable to fix our internet service in which we commonly receive less than Mbps I called the cancel that service and they wanted to send one last tech to try again We agreed and the tech that was here on March 3rd told us that their was nothing he could do because the towers were over stuffed He did change our access point to that tower but it has done nothing to improve our service that we are paying about $a month for 1/Mbps I called back to cancel and was told I would be charged a $early cancellation fee I said that we would not pay that due to the company being unable to provide even close to my contracted speeds I was pushed to a supervisor who said he wanted to do some investigating He said someone would call me in about minutes The person who called me was a level tech and we started doing all the basic stuff again such as recycling the modem And he wanted to send a tech
I signed up with Rise since they were the only internet provider in my area in June I have called their technical support service on several occasions about poor or non-existent internet connection Early on, immediately after getting the service activated, they responded with a technician to resolve my speed/connection issues On September 13th I called to find out what it would cost to end my contract with them because the internet speed was horrifically slow They said it would be in the $200-$hundred dollar range My year contract ends in June or July of On October 5th I called to report extremely slow to non-existent internet speeds and they tried to troubleshoot with me but said they had to elevate it to "Level 2" support I waited days and received no call regarding the matter I then called again on October 10th to report I'd been out my internet for the entire weekend, and I tried to call on the weekend (October 9th) to report it, but it was after t
If you enjoy paying too much for a "service" that goes down all the time, RISE Broadband is for youDon't sign a contract with them because you'll end up losing countless hours on the phone with them that you'll never get backI got charged for a service I didn't sign up for because it was added to my account without my knowledge, and I didn't cancel before the first free monthsI was told that I had to pay for it anywayDon't ever go with themYou'll surely regret it!
I was informed that I would be issued a credit for months of service that I did not receive because Rise Broadband changed towers for the Burns, wy location and no longer were we getting internet service in this area, this is per the technician that services Burns, wy area I was charged for three months of service and I only received one month of service Per Cameran I was issued a credit for $I was informed that I would receive a check 6-weeks When I called in July about the check I was told that it would take another 6-weeks to process the credit I called today 8/11/to check the status of the check for $and I was informed my account was out No credit to be issued
Early in Rise Broadband called and offered me a $gift card if I upgraded my serviceI did and the gift card was to be sent after months of the new serviceOver months later I called and to see where it was and I was told the fulfillment company had screwed up and I would see it by the end of the monthThat was in OctoberWe are now in December and I called againAfter being on hold for minutes, I got a service rep who put me on hold for a 'minute' to get me an answerAfter being on hold another minutes the system put me back in the queue to wait for yet another representativeI believe this gift card offer was a bait and switch and they have no intention of ever giving it
We're going through Internet America which is now rise broadbandWhen the change was made we were told we were grandfathered in and we would be able to keep our same rate and the unlimited plan we hadWhen the text came out to update our equipment he said they were updating all of the customers equipment due to the changeNow today e-mail saying that we went over our data limit and the bill is something dollarsToday they tell us that because we upgraded our equipment we are under the new contract when we were told originally that we were grandfathered into the original rate and unlimited dataAll I want is for them to keep their promise and credit us back what they charged us for the overage when we were supposed to be grandfathered in for the unlimited dataAll I want if for the promise to be keptI was told by a rep of their company over the phone that we were grandfathered in to our plan
If there was a way for me to give this company zero stars I wouldThey NEVER provided the 20MBs service I paid for for months, at most I ever got was and that is when the service was upI had service problems every month of my contract and when I called I would get an acknowledgment that there was an outage by automated message BUT unless you actually talk to a rep they don’t count it as a problemSo when I call to cancel they didn’t waive my cancellation fee because they couldn’t substantiate my problems with their service because there were only trouble calls (apparently they need more)My next call is to the FCC and to local legislators to report fraud
Since Day ONE! I have had problems with Rise BroadBandI pay for 10mbpsI'm lucky to get to averageI have called them several times about this is, the only Responds I get is, Plug in my PC and they'll check itThey have told me twice its my router so I have bought new ones, still the same problemOne thing though that irks me above all else, is when you call them and they pull up your account, my internet speeds instantly go to 10mbps while i'm on hold, then they have me go to their speed test website and run the test times all they while telling me it's my router, then the next day i'm back to my same old problem
Dishonest company, they took over Digis(who was a great company) kept jacking prices up and services got worseI moved and discontinued the service, but they still are changing meThey one thing and do another