Script Relief

Dear [redacted] ***:Thank you for writing to usI’m sorry to hear you felt misled by our free pharmacy discount program To date, our pharmacy discount cards have saved more than 7,500,cardholders over $750,000,We see this as significant savings, and are thrilled to offer this free service to those who pay full price for their prescription medications While our cards will likely provide the greatest benefits to the uninsured and underinsured, they may also be of use to consumers with insurance—such as you For example, if a consumer’s insurance company does not cover brand name drugs and forces its subscribers to use generics only, but the prescribing doctor insists on a brand name, the cards may be used to provide a discount not otherwise available Further, if a consumer’s insurance only covers one drug or device, such as an inhalation breathing chamber, and the device is lost or broken, many insurance companies will not pay or provide a discount for a second one, but the card may offer a discount off the list price for a much-needed replacement product Last, many insurance plans do not cover elective or cosmetic items offered by prescription, such as teeth whiteners, weight loss products, or acne medication In these instances, our cards may provide the consumer with a cost-effective alternative For these reasons, we distribute our cards to the general public I’m sorry to hear that despite the fact that our cards very clearly state in bold lettering “This card is not insurance” on both the front and the back, you were still confused into thinking it was part of your insurance We strive to be very clear with our language and placed this disclaimer in two noticeable locations on the card so as to avoid this type of confusion It is unfortunate in this instance that was not the case Again, I'm truly sorry for any inconvenience this caused you When we say the cards are pre-activated, that simply means that there’s nothing for you to do prior to using the card Without ever having to fill out a form or make any phone calls, consumers can simply bring the cards to their pharmacist the next time they fill a prescription and the savings will be automatically applied To be clear, consumers do not pay for and are under no obligation whatsoever to use the card Like a coupon, no personally identifiable information is tied to the card, so it may be used or disposed of at the consumer’s discretion Anyone can use our card, though I’m sorry to hear you will not be Please know that I have removed your name from our mailing list and you will not be receiving any additional materials from us moving forward Please contact me by email or my direct telephone line below if I can be of any further assistance.Best, [redacted]

Dear [redacted] : Thank you for writing to us I very much appreciate the opportunity to respond to your letter and hope that this response will address and satisfy your concerns As discussed in more detail below, ScriptRelief’s discount pharmacy card is legitimate and legal and offers consumers actual savings on all FDA-approved prescription medications We strongly disagree with and take exception to your characterization of the card and our company as engaging in fraudulent practices As way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on prescription purchases or compare discounts to which they are entitled under other programs These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card Just like a coupon, the card may be used or disposed of at the consumer’s discretion--there is no personal information tied to the card You state in your letter that we purport to provide discounts of up to 75% on all FDA-approved prescription medications This statement is true, and in an advertising review done by the Metropolitan New York division of the Revdex.com, those claims were substantiated Since 2011, our cards have saved over 7,500,cardholders more than $750,000, We see this as significant savings Additionally, in your letter you make reference to our statement that everyone living in the U.Sis entitled to this discount This is also true What this means is that there are no exclusions tied to the usage of our card, including prior medical conditions or residency status This too was substantiated by the Metropolitan New York division of the Revdex.comNext, you state in your letter that we do not indicate the amount the user would be required to pay for the purchased prescription I’m sorry this was confusing to you Discounts for each medication will vary by pharmacy, prescription and even time of day; unfortunately, these factors are out of our control For a better sense of what any prescription medication might cost, it is recommended that you consult your local pharmacy before making your purchase Once the amount of the discount has been determined, the cardholder will be responsible for the remaining price of the prescription after the discount has been applied For example, if the price of a prescription is $100, and the pharmacist does a price check and discovers that our card provides a discount of 75%, the cardholder will be responsible for the remaining 25%, or $ If your pharmacy did not accept our card, it sounds as if they are unfamiliar with our program Please have your pharmacist call ###-###-#### Our helpline is open hours a day, days a week and will assist your pharmacist with the simple process If the problem persists, please let me know and I will personally help to resolve the issue Finally, we work with a series of partners to help us identify those who might benefit from a pharmacy discount program Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend I would be more than happy to let you know where we received your information if you could confirm that you received our cards at [redacted] Last, as you may know, HIPAA, the federal Health Insurance Portability and Accountability Act, prohibits any use of a consumer’s personal health information other than to fulfill the specific product or service requested by the consumer A violation of this law carries significant penalties While ScriptRelief cannot speak for other distributors of similar cards, it can categorically state that it does not collect any personally identifiable information of any individual who uses our cards For these reasons, we take seriously any accusation or implication that we engage in any fraudulent behavior We provide a completely free coupon card that offers real savings on prescription medication That’s it There’s no catch, truly Like we’ve said before—anyone in the U.Scan use these free cards to save money, though I’m sorry to hear you will not be one of themPlease feel free to contact me directly via email or telephone I've listed both belowSincerely, [redacted]

Hi [redacted] -- Thank you for your email As way of background, ScriptRelief’s card, which is distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programsThese cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insuranceTo be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the cardThe card may be used or disposed of at the consumer’s discretion—just like a coupon Also just like a coupon, receipt of a card does not sign you up for anything, nor is any personal information tied to the card—it’s no different than a coupon you might receive in your Sunday paper for toothpaste If you don’t use the toothpaste coupon, you pay full price If you do use the toothpaste coupon, you save money---and no fraud is committed against you In fact, nothing else happens to you That is exactly how our cards and coupons operate as well If you don’t have insurance and you purchase a prescription medication with one of our cards, you save money—that’s it If you don’t have insurance and you don’t use one of our cards, you pay full price We do not prey on the uninformed public and we take seriously any accusation or implication that our program is fraudulent or deceptive in any way If you know of any such occurrence, please let me know so that I may investigate immediately Here’s what we actually do---save people money Since 2011, we have saved more than million cardholders over $880,000, We see that as a pretty significant number The absolute worst thing that can happen by using our card is receiving a discount that isn’t as much as you had hoped Even so, that’s money you wouldn’t have had otherwise, and I'm sorry you don't see any value in that Per your request, I have removed your information from our database I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored Again, I’m very sorry about the experience you had with our cards and am happy to answer any additional questions you might have Feel free to email me directly at [redacted] .Many thanks, Joe

[redacted] Let me start off by saying I’m very sorry my previous two notes have not satisfied your concerns I’ll mention again that we have removed your name from our mailing listPlease also note that our free pharmacy discount program has proven to be a very valuable resource for a great number of people, and not created to “deliberately contrived to mislead and deceive” as you point outI’m very sorry this hasn’t been the case for youAdditionally, I’m sorry our mailing has upset youTo your specific points: 1) I am aware that the cards and materials say “This card is not insurance.” But, I’m afraid I don’t see the distinction between the cards reading, “this card is not insurance,” and my note to you saying, “we are not affiliated with an insurance program.” I agree that these are technically two different statements with different wordsBut they are ultimately saying the same thing: this is not insuranceWe very much want to make this point clear to all of our cardholdersThat’s why some variation of this disclaimer appears on all our marketing materialsYou reference a past Revdex.com complaint wherein an individual mistakenly identified our materials as originating from an insurance companyI appreciate that some confusion may have arisen, but, again, that is why we make such clear disclaimers on our marketing materials 2) I never mentioned that using the salutation of member was “a deliberate marketing plan to increase utilization of the coupons.” As I mentioned, our cards are pre-activated and available to anyone who is paying too much for their prescription medicationsAdditionally, a great number of our mailings go to repeat usersIt may be that you accidentally received one of these mailings You also mention the “BIN, GRP, PCN codes” verbiage which is present on the back of our cardsThis was in no way an attempt to convey the impression of something “more than a coupon” as you sayIn fact, you may notice that this copy came under the words: Pharmacist InstructionsThis is to alert the pharmacist to apply the appropriate discount to the cardholder, and is not meant for the cardholder to misconstrue as some legal obligationAgain, I see you have referenced an old Revdex.com complaint where someone else was confusedThough, I can’t see how our clearly marked “pharmacist instructions” could be related to a complaint from 3) You are correct that it would be easy for us to make our substantiation claims public on our websiteWe will take that under advisementWe are actively working with the Revdex.com on a number of issuesAt such time where we feel compelled to publish our progress, we may consider posting them onlineThank you for the suggestionAgain, I see you reference a Revdex.com complaint from where an individual pharmacy was unaware of their contract status with our partner PBMUnfortunately, I don’t see the connection to the point about your suggestion for our website 4) Unfortunately, I do not see how there is a “clear intimation that the card is potentially a legal instrument.” You may again be referring to the clearly-marked “pharmacist instructions” on the back of our cardsYou have referenced another Revdex.com complaint where an individual mistook our marketing materials as originating from the governmentI’ll mention to you again that in the event that any of our marketing materials should ever remotely resemble something official, we would take great care to clearly disclaim our affiliations 5) We are not indicating that our cardholders pay nothing for their medicationsRather, we are indicating that they pay nothing to use our discount serviceThe whole point of ‘saving an average of nearly 50%’ should make clear that the price of the pharmaceutical would never be freeThe card and the program it represents are freeThe availability of discounts is freeTo your point on the usual and customary prices of pharmaceuticals, I’ll say that these prices fluctuate greatly and oftenWe simply cannot provide every interested citizen a look inside our business operationsWe have made this information public to the New York State Revdex.com, howeverWe feel assured that our free program can save cardholders an average of nearly 50% off the price of out-of-network prescription medicationsThis is not alleged, but rather a clear claim that we have backed up with the New York State Revdex.comWe have satisfied their concerns on this matterI’m only sorry we can’t do the same for you I want to assure you once more that we have removed your name from our mailing listAnd I want to let you know I’m very sorry you’ve had such a negative experience with our free cardI’d like to thank you once more for your feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved***, with Script Relief, was very courteous and very quick to help resolve the problemThanks again to ***!! Sincerely, [redacted] ***

Hi [redacted] --Your office was placed on our Do-Not-Mail list, but then we received an email directly from [redacted] to be placed back on I’ve included the text of the email exchange below I’m very sorry for the inconvenience this miscommunication has caused Due to the request made by [redacted] ***, your office is scheduled to receive four more packages in the coming weeks Should I add your office back onto our Do-Not-Mail list? Please note that you will still receive the four packages that are set to be delivered, but if I add you back on our Do-Not-Mail list you will not receive anything after those packages have been delivered Again, I'm very sorry for any inconvenience this has caused--but I want to do whatever I can to make sure you feel this issue has been resolved Please feel free to contact me at any time by email or phone [redacted] From: [redacted] [redacted] *** [redacted] ***From: [redacted] [redacted] [redacted] ***

Dear ***— We try our best to identify people who are likely to benefit from a pharmacy discount program, and I apologize that we mistakenly identified you as such Cardholders may be placed on our mailing list from making inquiries about medical insurance, opting to receive mailings when signing up for some online programs, or through third party marketing partners You should know that the cards aren't tied to you personally---they operate just like reusable couponsThis means that you can use them or dispose of them however you wish--there's nothing about them that identifies you as the owner of the card When you use a coupon at the grocery store, normally the cashier takes the coupon from you and you only get to use it that one timeBut with our cards, the pharmacist gives it back to you to use over and over Usage of the card doesn’t create an account in your name with anyone—it’s simply a coupon You mentioned in your letter that we received your information from a company you sent an application to nearly two years ago Would you mind replying back to me with the name of that company so that I may confirm? In the meantime, you have been placed on a DO NOT MAIL list and will not receive any more of our free cards I look forward to your reply and will be happy to answer any additional questions you might haveMany thanks, Joe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I continue to receive packages from this company to my home address Last package received days ago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] —First, let me apologize to you and your son as our cards are not meant to be sent to minors—this was an error on our part We work with a series of partners to help us identify those who might benefit from a pharmacy discount program While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your son's name was not removed from our system Typically this happens when a minor (or an adult on their behalf) purchases something from the internet with a credit card, or if they fill out an online form or survey and don't give their correct age Either way, I’d like to assure you that your son’s rights are fully protected, as is his privacy I want to make it very clear that we NEVER sell or rent personal information I have your home address, but if you could please confirm for me your son’s name I will ensure all information is removed from our database Additionally, I’d like to find out why his information was in there in the first place If you still have the cards and can send me the Authorization/BIN/PCN/GRP numbers located on the front of the cards, I can use that to determine the source from which we received your son’s information I’m terribly sorry for this inconvenience and would be more than happy to further discuss any concerns you might have Please feel free to contact me by phone or email--I've listed both below.Joe K [redacted] ###-###-####

I spoke to [redacted] directly via emailIn a very unfortunate set of circumstances, he requested to be taken off our mailing list after our production and mail cycle for the month of January had already begunHe was removed from our mailing on the day of his initial request, but unfortunately it was too late to stop the two mailings he receivedHe is not on any of our lists and should never receive any materials from our organization in the futureI apologized personally to [redacted] for the inconvenience

Dea [redacted] ***--I'm sorry to hear about the difficulties you've had in being removed from our mailing list I oversee this process myself and have no record of your request but I am happy to fix this for you now Can you please confirm the address at which you're receiving the cards is: [redacted] *** [redacted] *** [redacted] ***Thank you for your response--and again, I'm very sorry for any inconvenience I will get this resolved for you immediately [redacted]

I have used this card for over three years and have nver had a problem with my pharmacist or saving moneySome of my friends have also used this card, and they love the savingsIt is not for everybody but it works for me

To whom it may concern, Our pharmacy discount card is not meant to be sent to minorsI apologize that one wasThis was an oversightWe will gladly remove this person's name from our records, and will no longer be sending to this address in the futureFurthermore, we have a dedicated team of operators on hand hours a day, days a week, days a year ready to answer any questions or concernsFinally, we do not practice phishing, nor do we sell or rent our cardholder's personal informationWe are fully compliant with HIPAA and always strive to protect our cardholder's privacyIf you have any additional questions or concerns, please feel free to contact me at any time Thank you, [redacted] ***

Dear [redacted] --Thank you for writing to us I’m very sorry for the inconvenience our pharmacy discount cards have caused you and your sonAs way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card The card may be used or disposed of at the consumer’s discretion Just like a coupon, there is no personal information tied to the card That being said, I want apologize to you and your son as our pharmacy discount card is not meant to be sent to minors We work with a series of partners to help us identify those who might benefit from a pharmacy discount program Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your son's name was not removed from our system Typically this happens when a minor purchases something from the internet, or has an adult purchase something for them—and either doesn't give their age, or doesn't give their correct age Either way, I’d like to assure you that your son’s rights are fully protected, as is his privacy, and if you can confirm for me that your son has your same last name, I can check that against our list and remove your household from our mailing list immediately I want to make it very clear that we are HIPPA compliant, as was substantiated by this division of the Revdex.com, and we NEVER sell or rent personal information I’m terribly sorry for this inconvenience and would be more than happy to discuss with you further any concerns you might have Please feel free to contact me by phone or email--I've listed both below.Many thanks, [redacted]

Hi [redacted] --Thank you for your email As way of background, ScriptRelief’s card, which is distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programsThese cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insuranceTo be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the cardThe card may be used or disposed of at the consumer’s discretion—just like a coupon Also just like a coupon, receipt of a card does not sign you up for anything, nor is any personal information tied to the card—it’s no different than a coupon you might receive in your Sunday paper for toothpaste If you don’t use the toothpaste coupon, you pay full price If you do use the toothpaste coupon, you save money---and no fraud is committed against you In fact, nothing else happens to you That is exactly how our cards and coupons operate as well If you don’t have insurance and you purchase a prescription medication with one of our cards, you save money—that’s it If you don’t have insurance and you don’t use one of our cards, you pay full price We do not prey on the uninformed public and we take seriously any accusation or implication that our program is fraudulent or deceptive in any way If you know of any such occurrence, please let me know so that I may investigate immediately Here’s what we actually do---save people money Since 2011, we have saved more than million cardholders over $880,000, We see that as a pretty significant number The absolute worst thing that can happen by using our card is receiving a discount that isn’t as much as you had hoped Even so, that’s money you wouldn’t have had otherwise, and I'm sorry you don't see any value in that Per your request, I have removed your information from our database I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored Again, I’m very sorry about the experience you had with our cards and am happy to answer any additional questions you might have Feel free to email me directly at [redacted] .Many thanks,Joe

Dear [redacted] --I'm sorry to hear about the difficulties you've had in being removed from our mailing list I oversee this process myself, and although I don't have $for you, I am happy to fix this issue for you now Can you please confirm the address at which you're receiving our emails is [redacted] ? Thank you for your response--and again, I'm very sorry for any inconvenience I will get this resolved for you immediately [redacted]

Hi Joan--Thank you for your email As way of background, ScriptRelief’s card, which is distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs We even offer a card specifically endorsed by the City of New York which can be found at www.bigapplerx.com These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insuranceTo be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the cardThe card may be used or disposed of at the consumer’s discretion—just like a coupon Also just like a coupon, receipt of a card does not sign you up for anything, nor is any personal information tied to the card—it’s no different than a coupon you might receive in your Sunday paper for toothpaste If you don’t use the toothpaste coupon, you pay full price If you do use the toothpaste coupon, you save money---and no fraud is committed against you In fact, nothing else happens to you That is exactly how our cards and coupons operate as well If you don’t have insurance and you purchase a prescription medication with one of our cards, you save money—that’s it If you don’t have insurance and you don’t use one of our cards, you pay full price We take seriously any accusation or implication that our program is fraudulent or deceptive in any way If you know of any such occurrence, please let me know so that I may investigate immediately Here’s what we actually do---save people money Since 2011, we have saved more than million cardholders over $880,000, We see that as a pretty significant number The absolute worst thing that can happen by using our card is receiving a discount that isn’t as much as you had hoped Even so, that’s money a person wouldn’t have had otherwise, and I'm sorry you don't see any value in that There is a number of ways you could have been put on our mailing list--most commonly this happens when someone fills out a form online when searching for insurance products or making other healthcare inquiriesIf you can reply back to me with the BIN/GRP/PCN/Authorization numbers located on the front of your card, I can get back to you with the exact source of your information In the meantime, per your request, I have removed your information from our database I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored Again, I’m very sorry about the experience you had with our cards and am happy to answer any additional questions you might have Feel free to email me directly at [email protected] thanks,Joe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] :Thank you for calling into our customer service call center about your mailing list concerns--I'm very sorry that you didn't get the answer you were looking forAs way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the cardAnyone can use our cards, though I’m sorry to hear you will not bePlease know that I have removed your name from our mailing list Please allow two weeks for these changes to take effect, and you will not be receiving any additional materials from us moving forward I’m terribly sorry for this inconvenience and would be more than happy to discuss with you further any concerns you might have Please feel free to contact me by phone or email--I've listed both belowMany thanks, [redacted]