Script Relief

Review: I complained recently about receiving a prepaid card from [redacted] using my home address but addressed to an individual whom does not live at my residence and this person is a total stranger. This complaint was lodged with Revdex.com. Now I have received some mailing from [redacted]. The same thing has happened here. It came to my home address but addressed to this same individual whom I do not know. I called [redacted] last night to try to find out how they associated my address to this individual but was not able to be helped at all. All she could do was block this from happening again. What is going on here? Is there some identity problems going on that I need to be aware of? Why are 2 companies now sending me information at my home but using another individual's name. I want this stopped immediately and if the advertising information has been sold to others, I want that corrected also.Desired Settlement: Correct the situation!

Business

Response:

I spoke with [redacted] directly and explained to her that the person receiving mail at her residence filled out an information form online and used [redacted]'s address rather than her own. I have corrected the information in our database.

Review: I've been getting spammed by this company for awhile and it's annoyingDesired Settlement: Stop healthcare alliance mailing me

Business

Response:

Hi [redacted]-- Thank you for your email. I handle the list removal process myself and have no record of you requesting to be removed from our list--so I apologize if there was a miscommunication somewhere along the way. Please know that I have removed your information from our database and you will no longer hear from us again. Should you have any additional questions or concerns, please feel free to reach out to me directly at [redacted]. Many thanks, [redacted]

Review: Script Relief, LLC, sent a solicitation for medical discount services to my minor child. I immediately called the company upon us receiving the letter. The phone number recorded messages that I listened to discussed how the services helped enable access to discounted [redacted] and [redacted] and other materials inappropriate for minors. I requested the information as to how they received the personal contact information for my daughter and was told by both the customer service and escalated supervisor that there is no one in the entire company that I could speak with who can provide that information so I could prevent that information source from further propagating that information. Searches of the web sites provided no additional contact information. besides 1-8xx call centers. There are written correspondence addresses that I intend to use. However, given the multiple addresses (different on the letter, on the web sites, and the address the call center gave me), I believe that this is simply a shell run around.Desired Settlement: I would like the contact information of the company distributing my minor child's personally identifiable information so I can request that they cease and desist doing so.

Business

Response:

Dear [redacted]--Thank you for calling into our customer service call center about your concerns--I'm very sorry that you didn't get the answer you were looking for. As way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs. These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance. To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card. The card may be used or disposed of at the consumer’s discretion--there is no personal information tied to the card. That being said, I want apologize to you and your daughter as our pharmacy discount card is not meant to be sent to minors. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend. While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your daughter's name was not removed from our system. Typically this happens when a minor purchases something from the internet and either doesn't give their age, or doesn't give their correct age. Either way, I’d like to assure you that your daughter’s rights are fully protected, as is her privacy, and I will be removing your household from our mailing list immediately. I want to make it very clear that we NEVER sell or rent personal information. I’m terribly sorry for this inconvenience and would be more than happy to discuss with you further any concerns you might have. Please feel free to contact me by phone or email--I've listed both below.Many thanks,[redacted]