Script Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and contacted Jon directly per his request to provide the additional information to enable them to track how my child was included in their informationI appreciate the prompt actions and folltaken to resolve my concerns and consider this issue resolved
Sincerely,
*** ***

** ** ***
Thank you again for taking the time to write to usIf you have any additional questions, please feel free to reach out to me at
any time. We take great care to keep our marketing materials from appearing misleadingTo your point on addressing our letters to “members”, a great number of our mailings are to legacy cardholdersThe mailings are reaching those who have already used the cardsFurthermore, the nature of our product is that anyone can use our cardTruthfully, it works a lot like a coupon and everyone we send to has the opportunity to be a member in our *** program Finally, we address our letters in a number of waysUsing the word “member” was part of a larger creative test aimed at measuring response rateRecipients of our letters are under no legal obligation to use our cardThere is absolutely no personal information tied to this cardAnd anyone who does use the card has their privacy further protected by HIPAA
To your other points, it would be nearly impossible to provide the usual and customary pricing of every FDA-approved prescription medication as the prices fluctuate on a daily basisWe feel confident that our card can provide discounts on any FDA-approved prescription medicationAdditionally, we have substantiated our advertising claims (i.e., “average *** of nearly 50%) with the Revdex.com as of last MayAnd finally, we have the LLC on our Script Relief trademark on every piece of marketing material. *** *** *** is not our LLC and therefore would be misleading to have it identified as one
We take pride in the fact that our card has saved a great number of people a significant amount of money on their prescriptionsBut, it’s clear that you had a negative experience with our productPlease accept my personal apologiesIf you would like to send me your mailing information, I would gladly remove you from our mailing listAnd, if there is anything else I can do for you, or any additional questions I can answer, please feel free to reach out to me at any time
***

When I first received this card, I was skeptical - of anything FREE My usual prescriptions are less than $a month But then I got shingles and the medicine was about $so I asked the pharmacist if this card would help Let me tell you, it helped greatly My usual medicine is generic but this shingle medicine was not Since the pharmacy has my card on file, it is used on my usual medicine and I save still I would recommend this prescription card to anyone who is not covered by insurance for prescriptions

Dear *** ***--I'm sorry to hear about the difficulties you've had in being removed from our mailing list I oversee this process myself, and although I don't have $for you, I am happy to fix this issue for you now Can you please confirm the address at which you're receiving
our emails is ***? Thank you for your response--and again, I'm very sorry for any inconvenience I will get this resolved for you immediately. *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Problem Description:
I would like to re-open Case ID ***The company responded on 08/**/& provided an explanation as to why they had continued to send their product despite multiple requests on my part to have them cease & desist, as well as requesting to be removed from any & all mailing lists from their parent company & "sister" companies - the explanation they provided was that by some error, I was made to receive their discount pharmacy cardsThe company also responded with their assurance that I would no longer receive their product, however, today (09/**/2014) I have again received the very same product, via mail, that I have been complaining aboutThe company in question does not comply with requests for removal from their mailing lists & essentially exercises harassment through their blatant disregard, which apparently extends as far as disregarding efforts from the Revdex.comPlease provide assistance in putting a stop to this company's cavalier practices
Desired Outcome:
The company needs to be held accountable for their actionsI am not interested in receiving any correspondence from a representative of the company, as it is obvious that their words carry not valueI want the Revdex.com to exercise their influence & force this company to actually do something to correct their system, or to simply shut them down if they do not comply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Hi ***--
Thank you for your email As
way of background, ScriptRelief’s card, which is distributed free of charge,
may be used by consumers to obtain discounts on pharmacy purchases or compare
discounts to which they are entitled under other programsThese cards provide
real
benefits to consumers who are uninsured, underinsured, or who even have
prescription insuranceTo be clear, consumers do not pay for the card, may use
the card to either make purchases or simply compare prices with other benefits,
and are under no obligation whatsoever to use the cardThe card may be used or
disposed of at the consumer’s discretion We take seriously any accusation or implication that our program is fraudulent or deceptive in any way If you know of any such occurrence, please
let me know so that I may investigate immediately. Here’s what we actually do---save people
money. Since 2011, we have saved more
than million cardholders over $880,000,000.
We see that as a pretty significant number. The absolute worst thing that can happen by
using our card is receiving a discount that isn’t as much as you had
hoped. Even so, that’s money you
wouldn’t have had otherwise, and I'm sorry you don't see any value in that Per your request, I have removed your information from our database I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored Again, I’m very sorry about the experience
you had with our cards and am happy to answer any additional questions you might
have Feel free to email me directly at ***.Many thanks,
Joe

(1) I want to be removed from their mailing list(2) I would like to know how did this company get my mailing address, since I did not request a card from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedTo respond to the business question yes my child and I share the same last name.Sincerely, *** ***

I called my pharmacy re a script, and the discount I'd get with your companyI was told it would not be as good as the one I'm already getingg, which is very smallI want to get a list of the drugs you give large discounts to, preferably the %onesSurely if that exists, you'd be proud to share? ***

Case #: ***
Dear *** ***,
Thank you for reaching out to usIt seems you received our free pharmacy discount cards as part of a flyerThis piece was most likely sent to you as part of a saturation mailing to everyone in your zipcode in cooperation with your local newspaper, or possibly with a coupon circulatorIf you look closely at the envelope, you will see your name is not present
Furthermore, our BIN number is in no way connected to your street addressI can promise you this is a coincidenceThat number corresponds to our partnership with a pharmacy benefit manager and is present on all our cardsAdditionally, there is absolutely no connection between the letters in your name, or the year you were bornI can assure you this purely coincidentalStill, I will assure you that ScriptRelief will never rent or sell your personal information
Moving forward, I will be removing your name and address from our mailing list so that you never receive any additional mailings from our organizationI would advise you to dispose of the cards in your possession as none of your personal information is present there
Thank you for writing to us, CallyI’m very sorry you had a negative experience with our productWe appreciate your comments as we rely on such feedback to improve our business and user experience. If you have any additional comments or concerns, please do not hesitate to reach out to me at any time
Kind Regards,
*** ***
*** *** *** ***
***
***

***
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
All of the following is my own opinion
1). You write: "I am aware that the cards and materials say “This card is not
insurance.” But, I’m afraid I don’t see the
distinction between the cards reading, “this card is not
insurance,” and my note to you saying, “we are not
affiliated with an insurance program.” There is a distinction, as I wrote
The coupon is a card, not insurance, but the recipient has no way to know
whether the issuer of the coupon, Script Relief LLC (or any of its
numerous alias) is or is not affiliated with an insurance program
2)You write: "I never mentioned that using the salutation of member was “a deliberate
marketing plan to increase utilization of the coupons.” In fact, you admitted in a previous
response: " Using the word “member” was part of a larger creative test aimed at measuring response rate."
Please explain how "creative test" is different from "marketing plan," and that "measuring response rate" is
different from "increasing utilization."
3)You write: "You are correct that it would be easy for us to make our
substantiation claims public on our websiteWe will take that
under advisementWe are actively working with the Revdex.com on a
number of issuesAt such time where we feel compelled to
publish our progress, we may consider posting them online." At what
point will you feel compelled to publish data to support your claims? I fail to understand
why Script Relief LLC is not eager to substantiate its ability to provide *** to
people who use its coupons
4)You write: "We simply cannot provide every interested citizen a look inside our
business operationsWe have made this information public to the
New York State Revdex.com, however." You further write: "
This is not alleged, but rather a clear claim that we have backed up
with the New York State Revdex.comWe have satisfied their concerns on this matter."
If this is so, what is the issue with releasing this "public" information?
Please provide me a link, reference, address, copy, source, or other means, for access and review of the
aforesaid public information you claim to have provided to the New York Revdex.com.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***--Thank you for your email As
way of background, ScriptRelief’s card, which is distributed free of charge,
may be used by consumers to obtain discounts on pharmacy purchases or compare
discounts to which they are entitled under other programsThese cards provide
real benefits to
consumers who are uninsured, underinsured, or who even have
prescription insuranceTo be clear, consumers do not pay for the card, may use
the card to either make purchases or simply compare prices with other benefits,
and are under no obligation whatsoever to use the cardThe card may be used or
disposed of at the consumer’s discretion We take seriously any accusation or implication that our program is fraudulent or deceptive in any way If you know of any such occurrence, please
let me know so that I may investigate immediately. Here’s what we actually do---save people
money. Since 2011, we have saved more
than million cardholders over $880,000,000.
We see that as a pretty significant number. The absolute worst thing that can happen by
using our card is receiving a discount that isn’t as much as you had
hoped. Even so, that’s money you
wouldn’t have had otherwise, and I'm sorry you don't see any value in that Per your request, I have removed your information from our database I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored Again, I’m very sorry about the experience
you had with our cards and am happy to answer any additional questions you might
have Feel free to email me directly at ***.Many thanks,Joe

I spoke with *** *** directly and explained to her that the person receiving mail at her residence filled out an information form online and used *** ***'s address rather than her own I have corrected the information in our database

Dear *** ***--Thank you for calling into our customer service call center about your concerns--I'm very sorry that you didn't get the answer you were looking for. As way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers
to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs. These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance. To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card The card may be used or disposed of at the consumer’s discretion--there is no personal information tied to the card That being said, I want apologize to you and your daughter as our pharmacy discount card is not meant to be sent to minors. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your daughter's name was not removed from our system Typically this happens when a minor purchases something from the internet and either doesn't give their age, or doesn't give their correct age Either way, I’d like to assure you that your daughter’s rights are fully protected, as is her privacy, and I will be removing your household from our mailing list immediately. I want to make it very clear that we NEVER sell or rent personal information. I’m terribly sorry for this inconvenience and would be more than happy to discuss with you further any concerns you might have Please feel free to contact me by phone or email--I've listed both below.Many thanks,*** ***
***
***

Attn: ***
You requested my first initial and full last name. It is:
***

Hi ***--
Thank you for your email I handle the list removal process myself and have no record of you requesting to be removed from our list--so I apologize if there was a miscommunication somewhere along the way Please know that I have removed your information
from our database and you will no longer hear from us again Should you have any additional questions or concerns, please feel free to reach out to me directly at ***.
Many thanks,
*** ***

Hi [redacted]-- Thank you for your email.  I handle the list removal process myself and have no record of you requesting to be removed from our list--so I apologize if there was a miscommunication somewhere along the way.  Please know that I have removed your information from our database...

and you will no longer hear from us again.  Should you have any additional questions or concerns, please feel free to reach out to me directly at [redacted]. Many thanks, [redacted]

I received one of these cards months ago and figured it wouldn't benefit me because my medications are all on the $4.00/monthly list. I recently got a prescription for a medication that was not on the list. The medication was $23.95 and I had pharmacist scan the RX card and I saved an astonishing nickel. One word, ridiculous!!!