Script Relief

Review: I received a unsolicited Pharmacy Benefit Card from National Prescription Savings Network. It contained an official-looking letter that stated the card was activated and ready to use. I thought is was from my insurance company. Through an online search I learned that this was not the case. If I had used this card I would have been charged more for my medication that if I used my insurance. The information is received with this card is misleading.Desired Settlement: I do not wish to receive any additional information from this company. I am disturbed by the fact that they even have my mailing address.

Business

Response:

Dear [redacted]:Thank you for writing to us. I’m sorry to hear you felt misled by our free pharmacy discount program. To date, our pharmacy discount cards have saved more than 7,500,000 cardholders over $750,000,000. We see this as significant savings, and are thrilled to offer this free service to those who pay full price for their prescription medications. While our cards will likely provide the greatest benefits to the uninsured and underinsured, they may also be of use to consumers with insurance—such as you. For example, if a consumer’s insurance company does not cover brand name drugs and forces its subscribers to use generics only, but the prescribing doctor insists on a brand name, the cards may be used to provide a discount not otherwise available. Further, if a consumer’s insurance only covers one drug or device, such as an inhalation breathing chamber, and the device is lost or broken, many insurance companies will not pay or provide a discount for a second one, but the card may offer a discount off the list price for a much-needed replacement product. Last, many insurance plans do not cover elective or cosmetic items offered by prescription, such as teeth whiteners, weight loss products, or acne medication. In these instances, our cards may provide the consumer with a cost-effective alternative. For these reasons, we distribute our cards to the general public. I’m sorry to hear that despite the fact that our cards very clearly state in bold lettering “This card is not insurance” on both the front and the back, you were still confused into thinking it was part of your insurance. We strive to be very clear with our language and placed this disclaimer in two noticeable locations on the card so as to avoid this type of confusion. It is unfortunate in this instance that was not the case. Again, I'm truly sorry for any inconvenience this caused you. When we say the cards are pre-activated, that simply means that there’s nothing for you to do prior to using the card. Without ever having to fill out a form or make any phone calls, consumers can simply bring the cards to their pharmacist the next time they fill a prescription and the savings will be automatically applied. To be clear, consumers do not pay for and are under no obligation whatsoever to use the card. Like a coupon, no personally identifiable information is tied to the card, so it may be used or disposed of at the consumer’s discretion. Anyone can use our card, though I’m sorry to hear you will not be. Please know that I have removed your name from our mailing list and you will not be receiving any additional materials from us moving forward. Please contact me by email or my direct telephone line below if I can be of any further assistance.Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company sent pharmacy savings cards to my minor son. I belive they are conducting buisness with identity theft dealers or violating HIPPA.Desired Settlement: A legal depostion of how they aquired my son's information. Any written explanation of how they attained my child's information will be acceptable.

Business

Response:

Dear [redacted]--Thank you for writing to us. I’m very sorry for the inconvenience our pharmacy discount cards have caused you and your son. As way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs. These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance. To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card. The card may be used or disposed of at the consumer’s discretion. Just like a coupon, there is no personal information tied to the card. That being said, I want apologize to you and your son as our pharmacy discount card is not meant to be sent to minors. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend. While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your son's name was not removed from our system. Typically this happens when a minor purchases something from the internet, or has an adult purchase something for them—and either doesn't give their age, or doesn't give their correct age. Either way, I’d like to assure you that your son’s rights are fully protected, as is his privacy, and if you can confirm for me that your son has your same last name, I can check that against our list and remove your household from our mailing list immediately. I want to make it very clear that we are HIPPA compliant, as was substantiated by this division of the Revdex.com, and we NEVER sell or rent personal information. I’m terribly sorry for this inconvenience and would be more than happy to discuss with you further any concerns you might have. Please feel free to contact me by phone or email--I've listed both below.Many thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. To respond to the business question yes my child and I share the same last name.Sincerely, [redacted]

Review: I received an envelope from Healthcare Alliance addressed to a resident code #**-###-##### . Written on the bottom of the envelope the were the words "Your Prescription Savings Cards are Enclosed". Inside was a letter with a Pharmacy Logo and the Name Healthcare Alliance [redacted]. This Letter was address to: Dear New Member.

It went on to say that I and everyone in y household are now entitled to savings on every FDA-approved prescription medication. It instructed me to simply take one of the free enclosed cards to virtually any pharmacy in the United States, and I could save up to 75% off (and an average of almost 50% off )all prescription purchases.

The letter went on to make all kinds of claims how Healthcare Alliance has over 5,000,000 cardholders and they have saved over $450,000,000 to date. They make the statement that No one living in the United States can be denied this discount service, they claim that they are not affiliated with with the US Government.

It was signed [redacted], [redacted] of Plan Administration.

I want to know how this company obtained my personal information in the first place, whom did they buy it from. They claimed in some of the other Revdex.com complaints that I have read that they do not rent or sell your personal information , so how did they get my address. Looking at the numbers on the RX Savings Card the Bin number is a scrambled combination of my home address. with two 00's added to the beginning of it. The PCN is a scrambled combination of some of the letters that are in both my first and last name. Also, the Authorization Number starts with three alphabets and then begins with the Year I was born.

In any case, if they didn't already have my personal information at the initial mailing these letters, if I were to use these cards, they will then have my personal information. They will know which pharmacy I use, which drugs I use, all without my ever signing up for this program. All I'd have to do is just show up at the pharmacy and hand them this pre-approved card and all of a sudden my privacy is invaded.

Also, in responses to complaints made by others Healthcare Alliance has said that they will take your name and address off of their list. While in other responses Healthcare Alliance has said to different complaints that they mail out these letters with flyers and that's why they don't have your name and address on them . They instead use a Resident code, that this is how they keep track. Yet the code on the outside of the envelope I received appears nowhere on the RX Savings Card. If that is true how does the mail carrier know which mailbox to put the letter in and why does the card I received have my address combination as the Bin number?Desired Settlement: I want Healthcare Alliance to provide me with all of the names , addresses and telephone numbers of the companies that provided them with my personal information so that I can opt-out. I want Healthcare Alliance to remove all of my personal information from all of their data bases, sister companies, third party affiliates and any other parties associated with them that I might not be aware of. Healthcare Alliance does not have my permission to enroll me, subscribe me, offer me, solicit me, contact me by phone, email, US mail or any form of communication.

Business

Response:

Case #: [redacted]

Dear [redacted],

Thank you for reaching out to us. It seems you received our free pharmacy discount cards as part of a flyer. This piece was most likely sent to you as part of a saturation mailing to everyone in your zipcode in cooperation with your local newspaper, or possibly with a coupon circulator. If you look closely at the envelope, you will see your name is not present.

Furthermore, our BIN number is in no way connected to your street address. I can promise you this is a coincidence. That number corresponds to our partnership with a pharmacy benefit manager and is present on all our cards. Additionally, there is absolutely no connection between the letters in your name, or the year you were born. I can assure you this purely coincidental. Still, I will assure you that ScriptRelief will never rent or sell your personal information.

Moving forward, I will be removing your name and address from our mailing list so that you never receive any additional mailings from our organization. I would advise you to dispose of the cards in your possession as none of your personal information is present there.

Thank you for writing to us, Cally. I’m very sorry you had a negative experience with our product. We appreciate your comments as we rely on such feedback to improve our business and user experience. If you have any additional comments or concerns, please do not hesitate to reach out to me at any time.

Kind Regards,

Review: My 11 year old son received a Scripts relief discount card in the mail. This is of great concern to me given he is a minor and there was no authorization for him to receive any marketing communications. I called Scripts Relief to determine how they obtained his information. I was told I needed to e-mail customer Service and they could provide me with the 3rd party marketing company that provided the information. I e-mailed customer service and was given an apology but no direct information on how my son's name and address was obtained. I sent an e-mail response stating that my question and request for information was not addressed. It's no surprise to me but they have not responded.Desired Settlement: In the age of identity theft I want to ensure I know how my son's data was obtained and ensure it is removed from not only from Scripts relief but also any other company that may now have it. I would like to be provided with the source of my son's data and contact information for the company they obtained it from.

Business

Response:

Dear [redacted]— First, let me apologize to you and your son as our cards are not meant to be sent to minors—this was an error on our part. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your son's name was not removed from our system. Typically this happens when a minor (or an adult on their behalf) purchases something from the internet with a credit card, or if they fill out an online form or survey and don't give their correct age. Either way, I’d like to assure you that your son’s rights are fully protected, as is his privacy. I want to make it very clear that we NEVER sell or rent personal information. I have your home address, but if you could please confirm for me your son’s name I will ensure all information is removed from our database. Additionally, I’m more than happy to help you determine why his information was in there in the first place. If you still have the cards and can send me the Authorization/BIN/PCN/GRP numbers located on the front of the cards, I can use that to determine the source from which we received your son’s information. I’m terribly sorry for this inconvenience and would be more than happy to further discuss any concerns you might have. Please feel free to contact me by phone or email--I've listed both below. [redacted] ###-###-####

Review: I am filing a complaint due to the company "National Prescription Savings Network" who is apparently part of "Script Relief" sending insurance cards and advertising information to my minor 10 year old child. I have no idea where they would have received her information however, I want her/our information removed immediately from their databases. I would also like to know how they gained her information?Desired Settlement: See above information regarding the problem. I want my minor childs information removed immediately from their databases as well as my family address in general. I would also like to know how they gained a minor child's information? I don't want to speak to anyone unless necessary but I do want a response via the email address I provided.

Business

Response:

Dear [redacted]— First, let me apologize to you and your daughter as our cards are not meant to be sent to minors—this was an error on our part. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your daughter's name was not removed from our system. Typically this happens when a minor (or an adult on their behalf) purchases something from the int[redacted]et with a credit card, or if they fill out an online form or survey and don't give their correct age. Either way, I’d like to assure you that your daughter’s rights are fully protected, as is her privacy. I want to make it very clear that we NEVER sell or rent personal information. I have your home address, but if you could please confirm for me your daughter’s name I will ensure all information is removed from our database. Additionally, I’d like to find out why his information was in there in the first place. If you still have the cards and can send me the Authorization/BIN/PCN/GRP numbers located on the front of the cards, I can use that to determine the source from which we received your daughter’s information. I’m terribly sorry for this inconvenience and would be more than happy to further discuss any concerns you might have. Please feel free to contact me by phone or email--I've listed both below. Joe K[redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and contacted Jon directly per his request to provide the additional information to enable them to track how my child was included in their information. I appreciate the prompt actions and follow-up taken to resolve my concerns and consider this issue resolved.

Sincerely,

Review: Saying that we can get up to 75 percent discounts on drugs or medication. When asked question about how they can afford to do this without charging someone they say it is possible through their organization/employer groups and we know it is hard to believe and that we have over 3 million Americans that we help. I tell them NO THANKS but they keepp sending me Rxrelief cards. Now they are sending them to my wife. I have not purchased anything from them and I have not used the Rxrelief Cards that I have received.Desired Settlement: I wish not to hear from them again until they become accredited through the Revdex.com. I wish my name be stricken and/or removed from their records as I do not want my address used or forwarded to other 3rd party users.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They have not responded at this point to your letter but they did send me an e mail in response to my email asking them to remove me from their mailing list and or e mails. At this point I think they have done this and I consider this situation resolved.

Review: Sorry, I do not know how to categorize this complaint. My ** year old daughter received ** Savings Cards in the mail from [redacted]. She is a minor. They should not have access to her information. This is a gross mis-handling of Personal Information by someone and they should not be contacting my minor child offering her any savings cards or any business seeing how she is a minor. They should not be contacting her at all.Desired Settlement: I want to know exactly where they received her information and I want them to remove any and all references of her name, address, and any other information they have collected on my minor child.

Business

Response:

Dear [redacted],Thank you for reaching out to us. I apologize to you and your daughter as our pharmacy discount card is not meant to be sent to minors. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend. It appears your daughter’s name came from a list called “[redacted],” indicating that at some point she must have bought something from here: [redacted] or some other makeup company. I’d like to assure you that your daughter’s rights are fully protected, as is her privacy, and I will be removing her name from our mailing list immediately. Although we received your daughter’s name through one of our third party marketing partners, I want to make it very clear that we NEVER sell or rent personal information. I’m terribly sorry for this inconvenience. Please reach out to me if you have any additional questions.Best,[redacted], [redacted]###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: National Prescription Savings Network keeps mailing discount cards that are of no value anywhere as they claim.Desired Settlement: That they will STOP mailing me any many others their false, misleading, dishonest, deceptive and deceiving crab that they mail.

Business

Response:

Hi [redacted]--Thank you for your email. As

way of background, ScriptRelief’s card, which is distributed free of charge,

may be used by consumers to obtain discounts on pharmacy purchases or compare

discounts to which they are entitled under other programs. These cards provide

real benefits to consumers who are uninsured, underinsured, or who even have

prescription insurance. To be clear, consumers do not pay for the card, may use

the card to either make purchases or simply compare prices with other benefits,

and are under no obligation whatsoever to use the card. The card may be used or

disposed of at the consumer’s discretion. We take seriously any accusation or implication that our program is fraudulent or deceptive in any way. If you know of any such occurrence, please

let me know so that I may investigate immediately. Here’s what we actually do---save people

money. Since 2011, we have saved more

than 8.3 million cardholders over $880,000,000.

We see that as a pretty significant number. The absolute worst thing that can happen by

using our card is receiving a discount that isn’t as much as you had

hoped. Even so, that’s money you

wouldn’t have had otherwise, and I'm sorry you don't see any value in that. Per your request, I have removed your information from our database. I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored. Again, I’m very sorry about the experience

you had with our cards and am happy to answer any additional questions you might

have. Feel free to email me directly at [redacted].Many thanks,Joe

Review: I have already asked to be removed from the mailing list and in fact have not received anything for the last couple of years but today received National Prescription Savings Network cards addressed to my 11 year old son. There is absolutely no reason this company should be addressing anything to a minor. I am demanding at this time that this company and any related companies send anything to myself, my husband, my children, nor my pets. Not interested, PERIOD!

Business

Response:

Hi [redacted]—First, let me apologize to you and your son as our cards are not meant to be sent to minors—this was an error on our part. We work with a series of partners to help us identify those who might benefit from a pharmacy discount program. While we do conduct many levels of cleansing including a screen for minors, at considerable expense to our organization, unfortunately your son's name was not removed from our system. Typically this happens when a minor (or an adult on their behalf) purchases something from the internet with a credit card, or if they fill out an online form or survey and don't give their correct age. Either way, I’d like to assure you that your son’s rights are fully protected, as is his privacy. I want to make it very clear that we NEVER sell or rent personal information. I have your home address, but if you could please confirm for me your son’s name I will ensure all information is removed from our database. Additionally, I’d like to find out why his information was in there in the first place. If you still have the cards and can send me the Authorization/BIN/PCN/GRP numbers located on the front of the cards, I can use that to determine the source from which we received your son’s information. I’m terribly sorry for this inconvenience and would be more than happy to further discuss any concerns you might have. Please feel free to contact me by phone or email--I've listed both below.Joe K[redacted]###-###-####

Review: I keep getting this email from: Subject: [redacted]

Hello [redacted],

We’re aligned with a leading pharmacy [redacted], [redacted] which has negotiated discounted rates on medications. Claims are adjudicated through [redacted].

In return, we receive a small bounty from the pharmaceutical companies each time our pharmacy discount card is used. Our discounts are always free for our cardholders. We don't get paid unless you save! People who use our program save on average nearly 50% off the retail price.

We work with a series of partners to help us identify those who might benefit from a pharmacy discount card. Members may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend.

If you would like us to determine the source of your mailing information, please respond with your full name, phone number, Member ID and Group number. We’ll be happy to share this information with you.

Thank you for writing in. Please let me know how else I can help you.

Best, [redacted]

They have no means to uunsubscribe nor are they honest about how they get my information or how they use my information.Desired Settlement: They should immediately stop contacting me as I have requested multiple times, and they should make payment to me for $500 for the inconvenince of me having to take my valuable time to report them to the Revdex.com.

Business

Response:

Dear [redacted]--I'm sorry to hear about the difficulties you've had in being removed from our mailing list. I oversee this process myself, and although I don't have $500 for you, I am happy to fix this issue for you now. Can you please confirm the address at which you're receiving our emails is [redacted]? Thank you for your response--and again, I'm very sorry for any inconvenience. I will get this resolved for you immediately. [redacted]

Review: This company has sent me POUNDS of hundreds of plastic cards, display cases, and envelopes full of cards all asking that I hand their "prescription cards" out to my 'patients'. They think I have a private practice. I have sent a letter asking them to stop. A year later I was still receiving this material. I then collected 6 months worth of their cards and display cases and mailed them back to them, registered mail, again requesting that they remove me from their mailing list as I do NOT have a private practice.This was 3 weeks ago, and I have since received 2 more envelopes and another box full of their paraphernalia. I am incredibly frustrated at this waste and that I cannot seem to get them to take me off their mailings.Desired Settlement: I would like this company to cease and desist from sending me ANY materials ever again.

Business

Response:

Dea[redacted]--I'm sorry to hear about the difficulties you've had in being removed from our mailing list. I oversee this process myself and have no record of your request but I am happy to fix this for you now. Can you please confirm the address at which you're receiving the cards is: [redacted]

[redacted]Thank you for your response--and again, I'm very sorry for any inconvenience. I will get this resolved for you immediately. [redacted]

Review: I was sent a direct mailer ad with Script Relief LLC discount cards. I had not asked for them and it was not addressed to anyone in my house hold. I find this to be a illegal practice by this company. The letter address section stated resident code followed by a two letters and a few numbers. I was wondering if this was a form of fraud because it was not properly addressed to my home address.Desired Settlement: I would like the company to stop mailed unsolicited cards out to households

Business

Response:

Dear [redacted],

Review: I received an unsolicited mailing from [redacted], one of many business aliases of Script Relief LLC. The mailing contained four cards labeled "PRESCRIPTION [redacted] CARD" and an enclosed letter. All of the following is my opinion.

The cards and the letter enclosed with the cards are fraudulent and misleading, as follows:

1). The aforesaid enclosed letter bears the salutation "Dear New Member". I have not ever subscribed to, or purchased a service from, [redacted], Script Relief LLC, or any of their many affiliated businesses. The salutation "Dear New Member" conveys the notion to the recipient of said mailing that the recipient is, or has sought to become, a New Member, whether by calling, writing, mailing, visiting a website, signing up, paying, or other such actions, and is to, or is seeking to, obtain goods and services from [redacted], aka Script Relief LLC. The aforesaid salutation further conveys the notion that the recipient is, or may be, under some obligation to use the cards to obtain medications. Given the nature of the mailing, namely, an offer for prescription benefits, the recipient may likely believe that some other Party, such as a health care provider, insurance provider, pharmacy, hospital, clinic, and the like, have authorized, sanctioned, or otherwise allowed [redacted], aka Script Relief LLC to send the aforesaid cards and letter. Again, this creates a situation wherein a recipient may believe that they are, or may be, under an obligation to use the cards to obtain medications, thereby causing unjust enrichment of [redacted], aka Script Relief LLC.

2). The letter further indicates: "These cards entitle you to reduced prices on all of your prescription medications at pharmacies everywhere in the United States." This claim is contradicted by their website http://[redacted].com which indicates: "...discounts on every FDA-approved prescription medication (over 50,000 total), sold everywhere (over 50,000 pharmacies in the U.S.)...". Clearly the phrase "... all of your prescription medications at pharmacies everywhere in the United States..." is not equivalent to over 50,000 medications /over 50,000 pharmacies, and is therefore not factual and likely to deceive the recipient of cards and letters from [redacted], aka Script Relief LLC.

3). The aforesaid offer of prescription benefits fails to describe how the alleged “...reduced prices on all of your prescription medications...” is actually computed. The aforesaid letter indicates: “You will see [redacted] of an average of 50% on all your prescription medications.” Without providing a comprehensive list of medications, and the corresponding usual and customary pricing of such medications, it is impossible for any recipient of the aforementioned cards and letter to know whether any [redacted] can be realized by use of the cards. [redacted], aka Script Relief LLC can simply utilize inflated pricing for the medications they cover, with little or no [redacted] to the users of the cards.

4). The aforementioned enclosed letter appears to be from an governmental agency or some other authorized Party ( health care provider, insurance provider, pharmacy, ). The letter adopts certain cues obtained from official correspondance, including placing the senders name ([redacted]) in small font and using a very prominent black box which has enclosed within it "2014 NO ONE CAN BE DENIED THIS DISCOUNT". This is an attempt to further convince the recipient of the cards and letter that is was sent by an authorized Party. As a result, the recipient may perceive a obligation to use the card, under law.Desired Settlement: Desired Outcome: 1). Stop sending letters with the salutation "Dear New Member." 2). Provide a comprehensive list of medications which are covered by the offer indicated in the mailings of [redacted], aka Script Relief LLC. 3). Provide a comprehensive list of the usual and customary pricing of medications which are covered by the offer indicated in the mailings of [redacted], aka Script Relief LLC. 4). Provide a comprehensive list of un-discounted pricing of medications which is used by [redacted], aka Script Relief LLC to calculate the average [redacted] of 50%. 5). Alter the appearance of mailings from [redacted], aka Script Relief LLC to remove the appearance of having originated with a U.S., state, or local governmental organization. Example: remove the aforesaid black box, and center at the head of the letter in large print: [redacted] LLC. It is crucial to include "LLC" (or whatever the form of incorporation may be) so that recipients of the aforesaid cards and letters can determine the origin of unsolicited mailings.

Consumer

Response:

Attn: [redacted]

You requested my first initial and full last name. It is:

Business

Response:

[redacted]

Thank you again for taking the time to write to us. If you have any additional questions, please feel free to reach out to me at any time. We take great care to keep our marketing materials from appearing misleading. To your point on addressing our letters to “members”, a great number of our mailings are to legacy cardholders. The mailings are reaching those who have already used the cards. Furthermore, the nature of our product is that anyone can use our card. Truthfully, it works a lot like a coupon and everyone we send to has the opportunity to be a member in our [redacted] program. Finally, we address our letters in a number of ways. Using the word “member” was part of a larger creative test aimed at measuring response rate. Recipients of our letters are under no legal obligation to use our card. There is absolutely no personal information tied to this card. And anyone who does use the card has their privacy further protected by HIPAA.

To your other points, it would be nearly impossible to provide the usual and customary pricing of every FDA-approved prescription medication as the prices fluctuate on a daily basis. We feel confident that our card can provide discounts on any FDA-approved prescription medication. Additionally, we have substantiated our advertising claims (i.e., “average [redacted] of nearly 50%) with the Revdex.com as of last May. And finally, we have the LLC on our Script Relief trademark on every piece of marketing material. [redacted] is not our LLC and therefore would be misleading to have it identified as one.

We take pride in the fact that our card has saved a great number of people a significant amount of money on their prescriptions. But, it’s clear that you had a negative experience with our product. Please accept my personal apologies. If you would like to send me your mailing information, I would gladly remove you from our mailing list. And, if there is anything else I can do for you, or any additional questions I can answer, please feel free to reach out to me at any time.

Business

Response:

[redacted]

Let me start off by saying I’m very sorry my previous two notes have not satisfied your concerns. I’ll mention again that we have removed your name from our mailing list. Please also note that our free pharmacy discount program has proven to be a very valuable resource for a great number of people, and not created to “deliberately contrived to mislead and deceive” as you point out. I’m very sorry this hasn’t been the case for you. Additionally, I’m sorry our mailing has upset you. To your specific points:

1) I am aware that the cards and materials say “This card is not insurance.” But, I’m afraid I don’t see the distinction between the cards reading, “this card is not insurance,” and my note to you saying, “we are not affiliated with an insurance program.” I agree that these are technically two different statements with different words. But they are ultimately saying the same thing: this is not insurance. We very much want to make this point clear to all of our cardholders. That’s why some variation of this disclaimer appears on all our marketing materials. You reference a past Revdex.com complaint wherein an individual mistakenly identified our materials as originating from an insurance company. I appreciate that some confusion may have arisen, but, again, that is why we make such clear disclaimers on our marketing materials.

2) I never mentioned that using the salutation of member was “a deliberate marketing plan to increase utilization of the coupons.” As I mentioned, our cards are pre-activated and available to anyone who is paying too much for their prescription medications. Additionally, a great number of our mailings go to repeat users. It may be that you accidentally received one of these mailings. You also mention the “BIN, GRP, PCN codes” verbiage which is present on the back of our cards. This was in no way an attempt to convey the impression of something “more than a coupon” as you say. In fact, you may notice that this copy came under the words: Pharmacist Instructions. This is to alert the pharmacist to apply the appropriate discount to the cardholder, and is not meant for the cardholder to misconstrue as some legal obligation. Again, I see you have referenced an old Revdex.com complaint where someone else was confused. Though, I can’t see how our clearly marked “pharmacist instructions” could be related to a complaint from 2013.

3) You are correct that it would be easy for us to make our substantiation claims public on our website. We will take that under advisement. We are actively working with the Revdex.com on a number of issues. At such time where we feel compelled to publish our progress, we may consider posting them online. Thank you for the suggestion. Again, I see you reference a Revdex.com complaint from 2013 where an individual pharmacy was unaware of their contract status with our partner PBM. Unfortunately, I don’t see the connection to the point about your suggestion for our website.

4) Unfortunately, I do not see how there is a “clear intimation that the card is potentially a legal instrument.” You may again be referring to the clearly-marked “pharmacist instructions” on the back of our cards. You have referenced another Revdex.com

complaint where an individual mistook our marketing materials as originating from the government. I’ll mention to you again that in the event that any of our marketing materials should ever remotely resemble something official, we would take great care to clearly disclaim our affiliations.

5) We are not indicating that our cardholders pay nothing for their medications. Rather, we are indicating that they pay nothing to use our discount service. The whole point of ‘saving an average of nearly 50%’ should make clear that the price of

the pharmaceutical would never be free. The card and the program it represents are free. The availability of discounts is free. To your point on the usual and customary prices of pharmaceuticals, I’ll say that these prices fluctuate greatly and often. We simply cannot provide every interested citizen a look inside our business operations. We have made this information public to the New York State Revdex.com, however. We feel assured that our free program can save cardholders an average of nearly 50% off the price of out-of-network prescription medications. This is not alleged, but rather a clear claim that we have backed up with the New York State Revdex.com. We have satisfied their concerns on this matter. I’m only sorry we can’t do the same for you.

I want to assure you once more that we have removed your name from our mailing list. And I want to let you know I’m very sorry you’ve had such a negative experience with our free card. I’d like to thank you once more for your feedback.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All of the following is my own opinion.

1). You write: "I am aware that the cards and materials say “This card is not

insurance.” But, I’m afraid I don’t see the

distinction between the cards reading, “this card is not

insurance,” and my note to you saying, “we are not

affiliated with an insurance program.” There is a distinction, as I wrote.

The coupon is a card, not insurance, but the recipient has no way to know

whether the issuer of the coupon, Script Relief LLC (or any of its

numerous alias) is or is not affiliated with an insurance program.

2). You write: "I never mentioned that using the salutation of member was “a deliberate

marketing plan to increase utilization of the coupons.” In fact, you admitted in a previous

response: " Using the word “member” was part of a larger creative test aimed at measuring response rate."

Please explain how "creative test" is different from "marketing plan," and that "measuring response rate" is

different from "increasing utilization."

3). You write: "You are correct that it would be easy for us to make our

substantiation claims public on our website. We will take that

under advisement. We are actively working with the Revdex.com on a

number of issues. At such time where we feel compelled to

publish our progress, we may consider posting them online." At what

point will you feel compelled to publish data to support your claims? I fail to understand

why Script Relief LLC is not eager to substantiate its ability to provide [redacted] to

people who use its coupons.

4). You write: "We simply cannot provide every interested citizen a look inside our

business operations. We have made this information public to the

New York State Revdex.com, however." You further write: "

This is not alleged, but rather a clear claim that we have backed up

with the New York State Revdex.com. We have satisfied their concerns on this matter."

If this is so, what is the issue with releasing this "public" information?

Please provide me a link, reference, address, copy, source, or other means, for access and review of the

aforesaid public information you claim to have provided to the New York Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Unsolicited receipt of "Prescription Savings Card" via [redacted], purporting to make available "...up to 75% discount on all FDA-approved prescription medications." Further, that "...Everyone living in the U.S. is entitled to this discount...". Accompanying letter DOES NOT indicate amount(s) user would be required to pay for the purchased prescription. Local pharmacist TURNED DOWN use of this "discount savings card". I have also filed a "letter of intent to complain" of fraud with [redacted] Inspector's Office.Desired Settlement: Where/from whom did this business obtain my personal information.

Business

Response:

Dear [redacted]: Thank you for writing to us. I very much appreciate the opportunity to respond to your letter and hope that this response will address and satisfy your concerns. As discussed in more detail below, ScriptRelief’s discount pharmacy card is legitimate and legal and offers consumers actual savings on all FDA-approved prescription medications. We strongly disagree with and take exception to your characterization of the card and our company as engaging in fraudulent practices. As way of background, our pharmacy discount cards, which are distributed free of charge, may be used by consumers to obtain discounts on prescription purchases or compare discounts to which they are entitled under other programs. These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance. To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card. Just like a coupon, the card may be used or disposed of at the consumer’s discretion--there is no personal information tied to the card. You state in your letter that we purport to provide discounts of up to 75% on all FDA-approved prescription medications. This statement is true, and in an advertising review done by the Metropolitan New York division of the Revdex.com, those claims were substantiated. Since 2011, our cards have saved over 7,500,000 cardholders more than $750,000,000. We see this as significant savings. Additionally, in your letter you make reference to our statement that everyone living in the U.S. is entitled to this discount. This is also true. What this means is that there are no exclusions tied to the usage of our card, including prior medical conditions or residency status. This too was substantiated by the Metropolitan New York division of the Revdex.com. Next, you state in your letter that we do not indicate the amount the user would be required to pay for the purchased prescription. I’m sorry this was confusing to you. Discounts for each medication will vary by pharmacy, prescription and even time of day; unfortunately, these factors are out of our control. For a better sense of what any prescription medication might cost, it is recommended that you consult your local pharmacy before making your purchase. Once the amount of the discount has been determined, the cardholder will be responsible for the remaining price of the prescription after the discount has been applied. For example, if the price of a prescription is $100, and the pharmacist does a price check and discovers that our card provides a discount of 75%, the cardholder will be responsible for the remaining 25%, or $25. If your pharmacy did not accept our card, it sounds as if they are unfamiliar with our program. Please have your pharmacist call ###-###-####. Our helpline is open 24 hours a day, 7 days a week and will assist your pharmacist with the simple process. If the problem persists, please let me know and I will personally help to resolve the issue. Finally, we work with a series of partners to help us identify those who might benefit from a pharmacy discount program. Cardholders may be placed on our mailing list through third party marketing partners, or may have been referred by a family member or friend. I would be more than happy to let you know where we received your information if you could confirm that you received our cards at [redacted]Last, as you may know, HIPAA, the federal Health Insurance Portability and Accountability Act, prohibits any use of a consumer’s personal health information other than to fulfill the specific product or service requested by the consumer. A violation of this law carries significant penalties. While ScriptRelief cannot speak for other distributors of similar cards, it can categorically state that it does not collect any personally identifiable information of any individual who uses our cards. For these reasons, we take seriously any accusation or implication that we engage in any fraudulent behavior. We provide a completely free coupon card that offers real savings on prescription medication. That’s it. There’s no catch, truly. Like we’ve said before—anyone in the U.S. can use these free cards to save money, though I’m sorry to hear you will not be one of them. Please feel free to contact me directly via email or telephone. I've listed both below. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our office has received numerous amounts of their "discount cards" and after speaking to many representatives to unsubscribe from their services, they continue to send cards. Each representative I have spoke to has stated that they will "note" on the account to unsubscribe from services. However, we continue to receive them. It is getting to the point where I will send the packages back with "return to sender" and calling them every 2 weeks to unsubscribe.Desired Settlement: To listen to the customers and have a REAL unsubscribe service. As well as, stop sending their discount cards to those who really do not want them.

Business

Response:

Hi [redacted]--Your office was placed on our Do-Not-Mail list, but then we received an email directly from [redacted] to be placed back on. I’ve included the text of the email exchange below. I’m very sorry for the inconvenience this miscommunication has caused. Due to the request made by [redacted], your office is scheduled to receive four more packages in the coming weeks. Should I add your office back onto our Do-Not-Mail list? Please note that you will still receive the four packages that are set to be delivered, but if I add you back on our Do-Not-Mail list you will not receive anything after those packages have been delivered. Again, I'm very sorry for any inconvenience this has caused--but I want to do whatever I can to make sure you feel this issue has been resolved. Please feel free to contact me at any time by email or phone. [redacted]

[redacted]From: [redacted]

[redacted]From: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted], with Script Relief, was very courteous and very quick to help resolve the problem. Thanks again to [redacted]!!

Sincerely,

I received one of these cards months ago and figured it wouldn't benefit me because my medications are all on the $4.00/monthly list. I recently got a prescription for a medication that was not on the list. The medication was $23.95 and I had pharmacist scan the RX card and I saved an astonishing nickel. One word, ridiculous!!!

Review: My 14 year old daughter received prescription drug discount cards from this company in the mail. I tried to call them to stop them from sending anything else and you can't get a person on the phone. It is just a long recording.Desired Settlement: I think this company may be phishing for information. I want to make sure they don't send out unsolicited cards to my daughter or any other children again. They also need to have the phones set up so that you can talk to someone if this company is legitimate.

Business

Response:

To whom it may concern,

Our pharmacy discount card is not meant to be sent to minors. I apologize that one was. This was an oversight. We will gladly remove this person's name from our records, and will no longer be sending to this address in the future. Furthermore, we have a dedicated team of operators on hand 24 hours a day, 7 days a week, 365 days a year ready to answer any questions or concerns. Finally, we do not practice phishing, nor do we sell or rent our cardholder's personal information. We are fully compliant with HIPAA and always strive to protect our cardholder's privacy. If you have any additional questions or concerns, please feel free to contact me at any time.

Thank you,

Review: I just received this card in the mail. I automatically guest it was a scam. I have insurance through my job. I did not sign up for this card. I would like to know where this company got my name from?Desired Settlement: How can the Revdex.com stop this company from unsolicited mailings? Do these companies have our personal information as well?

Consumer

Response:

(1) I want to be removed from their mailing list.(2) I would like to know how did this company get my mailing address, since I did not request a card from them.

Business

Response:

Hi Joan--Thank you for your email. As way of background, ScriptRelief’s card, which is distributed free of charge, may be used by consumers to obtain discounts on pharmacy purchases or compare discounts to which they are entitled under other programs. We even offer a card specifically endorsed by the City of New York which can be found at www.bigapplerx.com. These cards provide real benefits to consumers who are uninsured, underinsured, or who even have prescription insurance. To be clear, consumers do not pay for the card, may use the card to either make purchases or simply compare prices with other benefits, and are under no obligation whatsoever to use the card. The card may be used or disposed of at the consumer’s discretion—just like a coupon. Also just like a coupon, receipt of a card does not sign you up for anything, nor is any personal information tied to the card—it’s no different than a coupon you might receive in your Sunday paper for toothpaste. If you don’t use the toothpaste coupon, you pay full price. If you do use the toothpaste coupon, you save money---and no fraud is committed against you. In fact, nothing else happens to you. That is exactly how our cards and coupons operate as well. If you don’t have insurance and you purchase a prescription medication with one of our cards, you save money—that’s it. If you don’t have insurance and you don’t use one of our cards, you pay full price. We take seriously any accusation or implication that our program is fraudulent or deceptive in any way. If you know of any such occurrence, please let me know so that I may investigate immediately. Here’s what we actually do---save people money. Since 2011, we have saved more than 8.3 million cardholders over $880,000,000. We see that as a pretty significant number. The absolute worst thing that can happen by using our card is receiving a discount that isn’t as much as you had hoped. Even so, that’s money a person wouldn’t have had otherwise, and I'm sorry you don't see any value in that. There is a number of ways you could have been put on our mailing list--most commonly this happens when someone fills out a form online when searching for insurance products or making other healthcare inquiries. If you can reply back to me with the BIN/GRP/PCN/Authorization numbers located on the front of your card, I can get back to you with the exact source of your information. In the meantime, per your request, I have removed your information from our database. I have no record of you asking to be removed prior to this email to the Revdex.com--but if that is incorrect, please let me know the date on which you made your initial request so that I can investigate why that request was not honored. Again, I’m very sorry about the experience you had with our cards and am happy to answer any additional questions you might have. Feel free to email me directly at [email protected] thanks,Joe

Review: I never heard of this business before. I never asked them for anything. I never contacted them for services of any kind. I never signed up for anything with this company. I never gave them my contact information or my name.

Still, this company signed me up for their prescription drug program and sent me plastic cards with a number that indicates my information.

I abhor companies like this that fraudulently tries to make people think they are getting something they applied for by sending them cards they never asked for. This is an abuse of the public, especially the elderly and must be stopped.Desired Settlement: I want the company to destroy absolutely all of my information and never contact me again. I want this type of practice to cease. This company is nothing but a vulture that preys on the uninformed public, especially the elderly.

Business

Response:

Hi [redacted]--Thank

you for your email. As way of background, ScriptRelief’s card, which is

distributed free of charge, may be used by consumers to obtain discounts on

pharmacy purchases or compare discounts to which they are entitled under other

programs. These cards provide real benefits to consumers who are uninsured,

underinsured, or who even have prescription insurance. To be clear, consumers

do not pay for the card, may use the card to either make purchases or simply

compare prices with other benefits, and are under no obligation whatsoever to

use the card. The card may be used or disposed of at the consumer’s discretion—just

like a coupon. Also just like a coupon,

receipt of a card does not sign you up for anything, nor is any personal information

tied to the card—it’s no different than a coupon you might receive in your

Sunday paper for toothpaste. If you don’t

use the toothpaste coupon, you pay full price.

If you do use the toothpaste coupon, you save money---and no fraud is

committed against you. In fact, nothing

else happens to you. That is exactly how

our cards and coupons operate as well. If

you don’t have insurance and you purchase a prescription medication with one of

our cards, you save money—that’s it. If

you don’t have insurance and you don’t use one of our cards, you pay full

price. We do not prey on the uninformed

public and we take seriously any accusation or implication that our program is

fraudulent or deceptive in any way. If you know of any such occurrence,

please let me know so that I may investigate immediately. Here’s what we

actually do---save people money. Since 2011, we have saved more than 8.3

million cardholders over $880,000,000. We see that as a pretty

significant number. The absolute worst thing that can happen by using our

card is receiving a discount that isn’t as much as you had hoped. Even so,

that’s money you wouldn’t have had otherwise, and I'm sorry you don't see any

value in that. Per your request, I have removed your information from our database. I

have no record of you asking to be removed prior to this email to the Revdex.com--but

if that is incorrect, please let me know the date on which you made your

initial request so that I can investigate why that request was not honored.

Again, I’m very sorry about the experience you had with our cards and am

happy to answer any additional questions you might have. Feel free to

email me directly at [redacted].Many

thanks,Joe

Review: I complained recently about receiving a prepaid card from [redacted] using my home address but addressed to an individual whom does not live at my residence and this person is a total stranger. This complaint was lodged with Revdex.com. Now I have received some mailing from [redacted]. The same thing has happened here. It came to my home address but addressed to this same individual whom I do not know. I called [redacted] last night to try to find out how they associated my address to this individual but was not able to be helped at all. All she could do was block this from happening again. What is going on here? Is there some identity problems going on that I need to be aware of? Why are 2 companies now sending me information at my home but using another individual's name. I want this stopped immediately and if the advertising information has been sold to others, I want that corrected also.Desired Settlement: Correct the situation!

Business

Response:

I spoke with [redacted] directly and explained to her that the person receiving mail at her residence filled out an information form online and used [redacted]'s address rather than her own. I have corrected the information in our database.