Scrubs & Beyond LLC

Hello,Thank you for alerting us of your issueAfter research it appears we sent a return label to return the item(s) so that we could cover the cost of returning the package but it was not used and mailed via USPS; therefore, it was a charge through USPSWe have issued a PayPal refund in the amount of $and it can take from to business days for the refund to reflect back into your accountPlease let us know if you have any further questions or concernsHave a great day!? Best regards,? Scrubs & Beyond?

Hello [redacted] ,We do apologize for any inconvenience and have reached out to you via telephone on 6/and left a voice message for you to return our phone callWe need to get specific information from you in order to process your refundIf you have not already done so, please give us a call back at 314-856-We will be more than happy to assist you furtherHave a pleasant day!Best regardsCustomer ServiceScrubs & Beyond?

Hi ***,I just called and left a voice message with my direct contact informationI am so very sorry for the trouble you have had with our companyI am seeing that all items did ship except the? Grey's Anatomy Spandex Stretch 3-Pocket Raglan Color Block Scrub Tops - Iceberg/Black | XL that was cancelled from the vendorYou were not charged for the item the that did not shipIf am hoping you received? all other items but if not, please let me know and I will take care of that right awayFor the returned items, could they still be on the way back to us? When were they returned and do you have a tracking number that I can check for you to see if they were delivered to our warehouse?? I know you mentioned that you returned all items you received but want to be sure you received everything we did ship and we credit you for the correct itemsAgain I apologize? for the inconvenience? and look forward to speaking with you soon.Thank you, [redacted]

Hello [redacted] ,We sincerely apologize for the delay in shipping your orderIt appears all available items have shipped via UPS in two separate shipments and per the tracking numbers [redacted] and [redacted] have been deliveredAlso, the items listed below were discontinued from the manufacturer and you were not charged because they did not shipAgain, we do apologize for the inconvenience and if you decide to give us another try we would like to extend a one time redeemable coupon code for 15% off your order with free premium ground shippingThe coupon code to use is: X15SUPIf you have any further questions or concerns, please email [redacted] Have a great day!Grey's Anatomy Signature Sofia Pocket Straight Leg Scrub Pants - Magenta | TXLGrey's Anatomy Signature Notch Neck Pocket Scrub Tops - Magenta | XLBest regards,Customer ServiceUniform City

Hello, Thank you for your patience while our Accounting Department researched furtherWe do apologize for the confusion and inconvenienceIt appears we received a decline authorization on 1/6/for your order in the amount of $149.99, we ran the card again on 1/for the amount of $and received another decline authorizationWe ran the card a third time on 1/for the amount of $and received an authorization approval From our merchant services website only one transaction went throughBecause of the two declined transactions it may seemed that we charged three times but in fact we did not The extra charge are held by the banking institution and should have been reversed, by looking at the banking statement, you should receive another creditOn your statement the last credit you got took a week so if it’s a similar time period then should have received by now or very soonIf the pending transaction is still reflecting on your account, we will be more than happy to contact your banking institution with documentation of the one authorization to your cardIf we can do anything else, please don't hesitate to let us knowHave a great day! Warm regards, Scrubs & Beyond

Hello [redacted] ,We researched your concerns for your order placed on 1/5/and our ordering system indicates the payment method was declinedYou contacted us on 1/6/to inform that your method of payment was in fact charged and we researched further but couldn't find where the transaction actually went throughThe charge you may have seen was an authorization only because we do not charge until item(s) ships; however, if you are still showing the authorization on your card, can you please send us a copy of your statement showing the charge of $149.99? We will be more than happy to have our Accounting Department look into and if necessary issue a refundWe do apologize for any inconvenience. Please know we value you as a customer and certainly appreciate your business. We look forward to hearing back from you! Have a great day!Best regards,***

Hello,We apologize for any inconvenience and have researched your concernIt appears your first shipment is being returned back to us and we will issue a refund in the amount of $back to the original method of paymentIt can take up to to business days for the refund to reflect back into your accountIf you have further questions or issues please contact us at [redacted] and we will be more than happy to assist you furtherHave a great week! Best regards,Customer ServiceScrubs & Beyond

Complaint* ***
I am rejecting this response because:I never received this message from the company, I did however receive an email on June 4th days after I made my purchaseThis is a copy of the email; I believe people should know what a nightmare it is doing business with this companyI expected more than just some email with a poor excuse and a request for me to email them backI don't need to waste anymore time emailing their company, if they wanted to speak to me someone from the company should have taken the time to pick up a phone and call, THAT IS CUSTOMER SERVICE! Thank you Revdex.com for doing your part in reaching out to the company its nice to know someone had my back. Dear Valued Customer,We recently discovered that over the last days, some emails generated through our "contact us" page were inadvertently routed to an unused email boxWe believe that you emailed us during that time and did not receive a responseIf so, we are sorry, it’s inexcusable.We have set up a special email box and would appreciate the opportunity to fix the situationIf you are still in need of assistance, please email***and we will promptly reply.Sincerely,*** ***Director Ecommerce Operations
Sincerely,
*** ***

Hello,Thank you for reaching out to us and informing of your shopping experienceI researched and it appears a refund was already issued in the full amount of the orderCan you please reach out to me directly at ***@scrubsandbeyond.com to inform if you have received the refund back to your
*** account n the amount of $107.13? It can take to business day for the refund to reflect back into your *** accountI look forward to hearing back from youHave a great day!Best regards,***

Hello ***,We researched your concerns for your order placed on 1/5/and our ordering system indicates the payment method was declinedYou contacted us on 1/6/to inform that your method of payment was in fact charged and we researched further but couldn't find where the transaction
actually went throughThe charge you may have seen was an authorization only because we do not charge until item(s) ships; however, if you are still showing the authorization on your card, can you please send us a copy of your statement showing the charge of $149.99? We will be more than happy to have our Accounting Department look into and if necessary issue a refundWe do apologize for any inconvenience. Please know we value you as a customer and certainly appreciate your business. We look forward to hearing back from you! Have a great day!Best regards,***

I am so sorry for your trouble with our companyI hate to hear this and you certainly should expect better service than you have receivedSomeone should be contacting you directly to get this resolvedWe will make this rightThank you for letting us know about your experience and again I
apologize

Hello ***,We apologize for the inconvenience and certainly understand your frustrationA refund has been issued in the amount of $for the item you returnedThe refund was issued back to the original method of payment and it can take to business days for the refund to reflect back into
your accountAgain, we do apologize and hope that you would give a second chance to make this right and we are extending a coupon code for 10% off your next order with free premium ground shippingCoupon Code: ***Warm Regards,Customer ServiceScrubs & Beyond

Hello ***,We apologize for any inconvenienceWe recently relocated our Fulfillment Center and Contact Center at the same time and this has caused some delays with our shipmentsAgain, we do apologizeWe researched and it appears your order did not ship; therefore, you were never chargedWe do
not charge until items/orders have shippedThe charge you see is an authorization only but should have dissolved from your account by nowIf the authorization is still showing on your account please email us with details at *** and we will be more than happy to contact your banking institution to have the funds releasedPlease know we value you as customer and certainly appreciate your business as well as your patience while we work through some obstaclesEnjoy your week!Best,Customer ServiceScrubs & Beyond

Complaint: ***
I am rejecting this response because: Per *** from my bank, Uniform City put ahold on my funds for $on 01/06/2017, which resulted in the Prior authorization being stuck on hold. Last night another $was deducted from my account, which resulted in my card being charged three timesMy attached bank statement will show the mistake that was done by Uniform City
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because MsMurray's response did not address any of the issues regarding my complaint, only to say that only HALF of my order had shipped. Yes, I received the shipping notification, but nowhere does it mention it's only a portion of my order. So that was surprising to learn. The supervisor that had promised me a call back has yet to return my call. The company has not attempted to rectify any of my complaint
Sincerely,
*** ***

Hello ***,We sincerely apologize for the inconvenience and miscommunication you have experiencedIt appears we processed your return refund on 7/in the amount of $It can take to business days for the refund to reflect back into your accountIf you do not see your refund by 7/
please contact us back at ***I will be more than happy to research furtherHave a pleasant day!Best regards,Customer ServiceScrubs & Beyond

Hello ***,We sincerely apologize for the delay with shipping your orderWe recently relocated our distribution center as well as contact center and due to some complications, shipping orders were delayedPer your request, your order was cancelled and you were not charged because the items
never shippedAgain, we do apologize for the inconvenience and certainly appreciate your businessIf you decide to give us another chance we would like to extend a one time coupon code to take 20% off your merchandise total and free premium ground shippingThe code to use is: ***Please contact *** if you have any further questions or concernsHave a great day! Warm regards,Customer ServiceScrubs & Beyond

I'd ideally like to speak to someone regarding potential refunds and expidited shipping

Hello ***,We recently relocated our Fulfillment Center and Contact Center and this has caused some delays in processing refunds and we are truly sorry for the inconvenienceYou will receive a refund in the amount of $and it can take anywhere from to business days for the refund to
reflect back into your accountPlease know we value you as a customer and certainly appreciate your business and patienceIf by chance you need to contact someone in regards to your refund please email *** and we will be more than happy to further assist youEnjoy the rest of your week! Customer ServiceScrubs & Beyond

Initial Business Response /* (1000, 5, 2015/10/07) */
Customer placed order on 08/25/and multiple items were on backorderTheir original total was $of which we only did one pre authorization for, authorization code XXXXXXWe did a partial shipment on 09/11/and charged them $for
those items, UPS tracking 1ZYXXXXXXXXXXXXXXX, delivered on 09/14/We sent another shipment of backordered items on 09/28/and charged them $for those items, UPS tracking 1ZYXXXXXXXXXXXXXXX, delivered on 09/30/The charge settlement removes from the original authorization amountWe don't have any record of doing additional authorizations we only have the one codeThere was one additional item on backorder due to shipCustomer called in on 10/01/to cancel and we did cancel that item, it will not be chargedWe verified our records and there have only been two charges for each of the shipments, $and $We did give them a refund of $for their inconvenience of waiting on the backorder items, which was 20% of their original order totalThat was processed on 09/14/We are also going to contact them via phone, apologize again and let them know they can return their items if they wish using our return labelWe will waive the return label fee for them