Scrubs & Beyond LLC

Hello ***,We sincerely apologize for the delay in shipping your orderIt appears all available items have shipped via UPS in two separate shipments and per the tracking numbers *** and *** have been deliveredAlso, the items listed below were discontinued from the
manufacturer and you were not charged because they did not shipAgain, we do apologize for the inconvenience and if you decide to give us another try we would like to extend a one time redeemable coupon code for 15% off your order with free premium ground shippingThe coupon code to use is: X15SUPIf you have any further questions or concerns, please email ***Have a great day!Grey's Anatomy Signature Sofia Pocket Straight Leg Scrub Pants - Magenta | TXLGrey's Anatomy Signature Notch Neck Pocket Scrub Tops - Magenta | XLBest regards,Customer ServiceUniform City?

Hello ***,We apologize for any inconvenience and appreciate your patienceWe researched and it appears we issued a refund in the amount of $on 6/It can take to business days for the refund to reflect back into your accountAgain, we do apologize and if you need further assistance
please send an email directly to *** and she will be more than happy to assist youHave a pleasant day!Best regards,Customer ServiceScrubs & Beyond? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,We are so very sorry about the inconvenience and delay in shipping the remainder of your orderIt appears the items were on back order status; however, the items shipped today 6/via UPS and the tracking number is ***Since the order shipped today please
allow business hours for the tracking data to be updatedAgain we apologize for the delay and certainly appreciate your businessIf you need further assistance or have any questions please reach out to ***Have a great day!Best regards,Customer ServiceScrubs & Beyond

Hello ***,We researched your concerns for your order placed on 1/5/and our ordering? system indicates the payment method was declinedYou contacted us on 1/6/to inform that your method of payment was in fact charged and we researched further but couldn't find where the transaction
actually went throughThe charge you may have seen was an authorization only because we do not charge until item(s) ships; however, if you are still? showing the authorization on your card, can you please send us a copy of your statement showing the charge of $149.99? We will be more than happy to? have our Accounting Department look into and if necessary issue a refundWe do apologize for any inconvenience.? Please know we value you as a customer and? certainly appreciate your business.? We look forward? to hearing back from? you! Have? a great day!Best regards,***?

Hello,Thank you for alerting us of your issueAfter research it appears we sent a return label to return the item(s) so that we could cover the cost of returning the package but it was not used and mailed via USPS; therefore, it was a charge through USPSWe have issued a PayPal refund in the
amount of $and it can take from to business days for the refund to reflect back into your accountPlease let us know if you have any further questions or concernsHave a great day!? Best regards,? Scrubs & Beyond?

Complaint: ***
I am rejecting this response because:A few hours after I filed this complaint the company finally responded to one of my emails and said the items I ordered were “extremely popular” and that there would be a further delay in shipping the items with an anticipated ship date of 6/The next day (presumably after they were notified of the Revdex.com complaint), they emailed again to say the items had shipped that day (6/5)The tracking number estimates the package will be delivered on 6/Given the extreme unreliability of the Scrubs and Beyond customer service department, ? I would like to wait until I actually receive the order and verify that it is correct before I verify that the situation has been resolvedThank you Revdex.com
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Customer placed order on 08/25/15 and multiple items were on backorder. Their original total was $134.32 of which we only did one pre authorization for, authorization code XXXXXX. We did a partial shipment on 09/11/15 and charged them $58.35 for...

those items, UPS tracking 1ZYXXXXXXXXXXXXXXX, delivered on 09/14/15. We sent another shipment of backordered items on 09/28/15 and charged them $27.99 for those items, UPS tracking 1ZYXXXXXXXXXXXXXXX, delivered on 09/30/15. The charge settlement removes from the original authorization amount. We don't have any record of doing additional authorizations we only have the one code. There was one additional item on backorder due to ship. Customer called in on 10/01/15 to cancel and we did cancel that item, it will not be charged. We verified our records and there have only been two charges for each of the shipments, $58.35 and $27.99. We did give them a refund of $26.80 for their inconvenience of waiting on the backorder items, which was 20% of their original order total. That was processed on 09/14/15. We are also going to contact them via phone, apologize again and let them know they can return their items if they wish using our return label. We will waive the return label fee for them.

Initial Business Response /* (1000, 11, 2015/08/17) */
This situation was in fact handled poorly on our end, and we are have put processes in place to ensure it does not happen again. We did, in the end, fix the issue with an apologize to Ms [redacted] an shipping the item she requested. We also...

followed up to verify with Ms. [redacted] on 8/10 that she did receive the item with the correct logo and was satisfied with the end product.

Initial Business Response /* (1000, 8, 2015/09/01) */
We have shipped this customer $822.41 of merchandise on top of the $224.34 that we shipped originally. Every time she has called our call center, almost 70 times, you cannot get the consumer off the phone so they have literally thrown credits at...

her and reshipped things we shouldn't have. We've only had two returns from her. I, the director of e-commerce, talked to her myself. I was on the phone with her for 40 minutes the first time and during that time her story changed 3 times. I called UPS and the UPS Store for her and checked up on these issues. I do not know what else to do for this consumer. We cannot keep crediting her. We explained that if she wanted to return everything we shipped for free we would gladly reship anything she needed but she will not return anything. First she told us she gave it to the post office so I offered to call them and see where those packages were because there was no record of a package coming back to us. Then she told us they scanned them in. Then she told us it was UPS even though we use USPS Labels. I called UPS and asked if there was any way they could have scanned in a FedEx USPS label and was told absolutely not. I asked if they had picked a package up for this house and was told absolutely not. Then she told us she took them to a UPS Store and upon calling that store, they confirmed this consumer did not do this. I explained this to the consumer and she demanded a credit.

Complaint: [redacted]
I am rejecting this response because: Per [redacted] from my bank, Uniform City put ahold on my funds for $149.99 on 01/06/2017, which resulted in the Prior authorization being stuck on hold.  Last night another $149.99 was deducted from my account, which resulted in my card being charged three times. My attached bank statement will show the mistake that was done by Uniform City.
Sincerely,
[redacted]

We would first like to offer our sincere apologies to Ms. [redacted] as we agree that her order did take longer than the timeline stated when she placed her order. At the very least, Ms. [redacted] should have been contacted and made aware of the delay. Although this is not an excuse in any way, our...

engraving department was running a little behind due to heavy volume during graduation season at the time Ms. [redacted] placed her order. Again, this is not an excuse, just not normal business practices for Scrubs & Beyond. As a result of this complaint, we will be working to improve this process so that this does not happen again. We also did reach out and try to contact Ms. [redacted] to let her know that her account has been credited for the full amount of her order and to let her know how sorry we are for the inconvenience we caused her. We know we let her down, as she was counting on the item to give as a gift. Bottom line, we did not give her the kind of service she should expect from Scrubs & Beyond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry for any frustration. When you placed your order, you would have been blocked from entering more than the 18 characters available per line. The maximum character block was added to our site for your protection as anything over 18 can wrap under the arm on your garment. Although we...

did the monogram as it was entered, we hate to hear of any frustration so are per your request, attempting to add the MD to the original embroidery. We hope this resolves the problem and you will shop with us again.

I believe this complaint has been resolved. I spoke with [redacted] yesterday, apologized and listened to her experience. She was very frustrated but calm and very pleasant.  Her frustration stemmed from the fact that she could not get a straight answer. She had to call multiple times to get the...

help she needed and felt like she was getting the run around. I believe her troubles were caused by lack of agent training on how to handle a prepaid credit card. This has been rectified. Bottom line, our expectation is that our customer receive one call resolution service. This did not happen for [redacted]. Our hope is that she give us another chance to give her the kind of service she deserves and should expect from Scrubs & Beyond.

Hello,We do apologize for any inconvenience to our customer; however, once verified, the items offered for comparison were both from [redacted] (a resale site) and clearance priced and did not qualify for the price match offer. For those reasons we were unable to ship the order, the customer was called,...

and an apology given with an offer for 15% discount off merchandise total.  Our price match policy is on our website and does call out exclusions from the offer. We look forward to hearing back from the customer to verify if she would like to proceed with the order(s). Please let us know if we can further assist you. Have a great day!Best regards,Scrubs & BeyondCustomer Service

Hello,
Thank you for your patience while our Accounting Department researched further. We do apologize for the confusion and inconvenience. It appears we received a decline authorization on 1/6/17 for your order in the amount of $149.99, we ran the card again on 1/8 for the amount of $149.99 and received another decline authorization. We ran the card a third time on 1/12 for the amount of $149.99 and received an authorization approval.
From our merchant services website only one transaction went through. Because of the two declined transactions it may seemed that we charged three times but in fact we did not.
The extra charge are held by the banking institution and should have been reversed, by looking at the banking statement, you should receive another credit. On your statement the last credit you got took a week so if it’s a similar time period then should have received by now or very soon. If the pending transaction is still reflecting on your account, we will be more than happy to contact your banking institution with documentation of the one authorization to your card. If we can do anything else, please don't hesitate to let us know. Have a great day!
Warm regards,
Scrubs & Beyond

Hello,We apologize for any inconvenience and have researched your concern. It appears your first shipment is being returned back to us and we will issue a refund in the amount of $151.28 back to the original method of payment. It can take up to 5 to 7 business days for the refund to reflect back...

into your account. If you have further questions or issues please contact us at [redacted] and we will be more than happy to assist you further. Have a great week! Best regards,Customer ServiceScrubs & Beyond

Hello [redacted],We sincerely apologize for any inconvenience and are currently working diligently on addressing the issues with our website. Thank you for your patience. It appears your order shipped directly from the manufacturer on 4/25/17 via UPS and per the tracking number [redacted]...

was delivered on Friday 4/28. Please let us know if you have not received your shipment and we will be more than happy to research further. Please know we value you as a customer and appreciate your business. Have a great day! Best regards, Customer ServiceScrubs & Beyond