Scrubs & Beyond LLC

We are sorry for any frustrationWhen you placed your order, you would have been blocked from entering more than the characters available per lineThe maximum character block was added to our site for your protection as anything over can wrap under the arm on your garmentAlthough we
did the monogram as it was entered, we hate to hear of any frustration so are per your request, attempting to add the MD to the original embroideryWe hope this resolves the problem and you will shop with us again.

Initial Business Response /* (1000, 5, 2016/01/18) */
We are very sorry for any trouble that Ms*** had in our store or onlineMs*** did have to wait while the store tried to find out if the scope was available through Littmann and we are told she seemingly left happyThe store staff did
tell her that the gift cards she purchased would not be activated for hoursIt is never our intention to frustrate any customer and we have tried to reach out to Ms*** to apologizeWe did cancel her order as requested but would love another chance to provide her with the service she deserves

Hello ***,We sincerely apologize for all the inconvenience and are sorry to hear your order was not cancelled and you were not refunded fullyWe will be more than happy to refund you the shipping fee of $Also, if you incurred any overdraft fee's because your order was not cancelled please
send documentation to *** and she will research furtherFinally, please email *** to inform what method of payment should we refund the shipping fee toPlease refer to your online order confirmation number in the subject lineAgain, we do apologize for any inconvenience and if you decide to give us another chance please utilize the coupon code *** for 20% off your order plus free premium ground shippingIf you have any further questions or concerns please let us knowHave a pleasant day!Best regards,Customer ServiceScrubs & Beyond

Hello Elizabeth,I am sorry for the inconvenience and apologizeI have reached out to our Distribution Center to have your final two items ship immediately after embroidery services with over night shipping at no additional charge to youI will be more than happy to inform you of the tracking
information once it has shipped in which should be within to businessIf you need further assistance please reach out to me personally at ***Again, please accept our apology and know that we value you as a customer and certainly appreciate your businessHave a great day!Best regards,***Customer ServiceScrubs & Beyond

Initial Business Response /* (1000, 8, 2015/09/01) */
We have shipped this customer $of merchandise on top of the $that we shipped originallyEvery time she has called our call center, almost times, you cannot get the consumer off the phone so they have literally thrown credits at
her and reshipped things we shouldn't haveWe've only had two returns from herI, the director of e-commerce, talked to her myselfI was on the phone with her for minutes the first time and during that time her story changed timesI called UPS and the UPS Store for her and checked up on these issuesI do not know what else to do for this consumerWe cannot keep crediting herWe explained that if she wanted to return everything we shipped for free we would gladly reship anything she needed but she will not return anythingFirst she told us she gave it to the post office so I offered to call them and see where those packages were because there was no record of a package coming back to usThen she told us they scanned them inThen she told us it was UPS even though we use USPS LabelsI called UPS and asked if there was any way they could have scanned in a FedEx USPS label and was told absolutely notI asked if they had picked a package up for this house and was told absolutely notThen she told us she took them to a UPS Store and upon calling that store, they confirmed this consumer did not do thisI explained this to the consumer and she demanded a credit

Hello ***,We sincerely apologize for any inconvenience and are currently working diligently on addressing the issues with our websiteThank you for your patience. It appears your order shipped directly from the manufacturer on 4/25/via UPS and per the tracking number ***
was delivered on Friday 4/Please let us know if you have not received your shipment and we will be more than happy to research furtherPlease know we value you as a customer and appreciate your businessHave a great day! Best regards, Customer ServiceScrubs & Beyond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, only because I was able to call my bank and have the $reversed and put back into my account.? Uniform City's accounting department is still inaccurate in saying that my account was never charged even with the documentation of my bank statement.? I still will never use their business ever again
Sincerely,
*** ***

I am so sorry for your trouble with our companyI hate to hear this and you certainly should expect better service than you have receivedSomeone should be contacting you directly to get this resolvedWe will make this rightThank you for letting us know about your experience and again I
apologize

Hello,
Thank you for your patience while our Accounting Department researched furtherWe do apologize for the confusion and inconvenienceIt appears we received a decline authorization on 1/6/for your order in the amount of $149.99, we ran the card again on 1/for the amount of $and received another decline authorizationWe ran the card a third time on 1/for the amount of $and received an authorization approval
From our merchant services website only one transaction went throughBecause of the two declined transactions it may seemed that we charged three times but in fact we did not
The extra charge are held by the banking institution and should have been reversed, by looking at the banking statement, you should receive another creditOn your statement the last credit you got took a week so if it’s a similar time period then should have received by now or very soonIf the pending transaction is still reflecting on your account, we will be more than happy to contact your banking institution with documentation of the one authorization to your cardIf we can do anything else, please don't hesitate to let us knowHave a great day!
Warm regards,
Scrubs & Beyond

I believe this complaint has been resolvedI spoke with *** yesterday, apologized and listened to her experienceShe was very frustrated but calm and very pleasant? Her frustration stemmed from the fact that she could not get a straight answerShe had to call multiple times to get the
help she needed and felt like she was getting the run aroundI believe her troubles were caused by lack of agent training on how to handle a prepaid credit cardThis has been rectifiedBottom line, our expectation is that our customer receive one call resolution serviceThis did not happen for ***Our hope is that she give us another chance to give her the kind of service she deserves and should expect from Scrubs & Beyond

Hello ***,We do apologize for any inconvenience and have reached out to you via telephone on 6/and left a voice message for you to return our phone callWe need to get specific information from you in order to process your refundIf you have not already done so, please give us a call back
at 314-856-We will be more than happy to assist you furtherHave a pleasant day!Best regardsCustomer ServiceScrubs & Beyond?

Ms*** is correct and there was an issue with her gift cardsWe are looking into what? happened and we did speak with Ms*** to rectify the situationWe included her original gift card amount as well as an additional amount, as we felt we were in the wrongThis is not however how
we normally run our business and we are verifying processes to be sure this does not happen to anyone elseWe appreciate Ms*** bringing this situation to our attention and apologize for the inconvenience and frustration we did cause her

Hello ***I am so sorry to hear of thisI researched and it appears units shipped via UPS ground? today and the tracking number is ***Since the order ship today you will be able to
track within business hoursI have contacted our Distribution Center to get the status of the remaining items you have on order? and will definitely upgrade the shipping to UPS 2nd day for the inconvenienceIf you don't mind, please reach out to me personally at *** for further communication about your order and/or if you need assistance with anythingPlease know we value you as a customer and certainly appreciate your businessI look forward to hearing from you if my assistance if needed furtherHave a great day!? Best regards,? ***Customer ServiceScrubs & Beyond?

Hi ***,I just called and left a voice message with my direct contact informationI am so very sorry for the trouble you have had with our companyI am seeing that all items did ship except the? Grey's Anatomy Spandex Stretch 3-Pocket Raglan Color Block Scrub Tops - Iceberg/Black | XL that was
cancelled from the vendorYou were not charged for the item the that did not shipIf am hoping you received? all other items but if not, please let me know and I will take care of that right awayFor the returned items, could they still be on the way back to us? When were they returned and do you have a tracking number that I can check for you to see if they were delivered to our warehouse?? I know you mentioned that you returned all items you received but want to be sure you received everything we did ship and we credit you for the correct itemsAgain I apologize? for the inconvenience? and look forward to speaking with you soon.Thank you,***

Hello ***,We sincerely apologize for any inconvenience and certainly understand your frustrationWe transitioned our ordering platform and fulfillment center in which caused unexpected delays; therefore, we truly are sorryWe issued a PayPal? refund in the amount of $on 4/and it can
take to business days for the refund to reflect? back into your accountPlease know we value you as a customer and appreciate your businessThank you for calling this to? our attentionWarm Regards,Scrubs & Beyond? ?

Hello ***,We are sorry to hear you have not received your orderPer our records your order shipped directly from the vendor to you on 4/via UPS and per the tracking number *** was delivered on 4/to the ship to address we have on file and is listed belowIf you need further
assistance about your delivered package please contact us at *** and we will be more than happy to research furtherEnjoy the rest of your week!*** *** *** *** *** *** * *** ***? Best regards,Customer ServiceScrubs & Beyond? ?

Hello ***,We apologize for any inconvenienceWe recently relocated our Fulfillment Center and Contact Center at the same time and have had some issues with delays for refundingAgain, we do apologize and nonetheless, we will issue a full refund in the amount of $to the original method of
paymentPlease allow to business days for the refund to reflect back into your accountIf you need to contact us for further assistance you may email directly to ***? Please know we appreciate your business and value you as a customerThank you for your patience while we work through a few obstaclesEnjoy the rest of your week!Best regards,Customer Service Scrubs & Beyond?

Initial Business Response /* (1000, 5, 2016/01/18) */
We are very sorry for any trouble that Ms*** had in our store or onlineMs*** did have to wait while the store tried to find out if the scope was available through Littmann and we are told she seemingly left happyThe store staff did
tell her that the gift cards she purchased would not be activated for hoursIt is never our intention to frustrate any customer and we have tried to reach out to Ms*** to apologizeWe did cancel her order as requested but would love another chance to provide her with the service she deserves

Initial Business Response /* (1000, 5, 2016/02/04) */
I am sorry for any confusion there may beWe do have stores available to return an item purchased from any of our stores or onlineWe did recently close stores and currently have Scrubs & Beyond stores, Life Uniform Stores, and
Uniform City storesAll of our stores will be happy to accept any qualifying return We also include a return label (customer pays $7.99) in each online order shipment and offer free exchange shipping with any online purchase We have two stores in Oregon within driving distance from customer:
Life Uniform
*** *** *** *** Suite B
Tigard, OR XXXXX
(XXX) XXX-XXXX
Life Uniform
*** *** *** *** Rd
Clackamas, OR XXXXX
(XXX) XXX-XXXX
We will attempt to contact the customer to see if there is anything we can do to help and appreciate her taking the time to report any issue she finds with our sitewe have updated the number of stores called out on the site as requestedThank you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please update the map on your returns website to include both the Scrubs and Beyond locations and Life Uniform locationsWhen I called your customer service line they told me the nearest location was in California

Hello ***,? We do apologize for the inconvenience you have experiencedIt appears the item(s) you ordered have been discontinued by the vendorSince the order did not process and ship you were not chargedAgain, we do apologize for the miscommunication and would like to extend a discount
in the amount of 20% off your next order and free premium ground shippingIf we can further assist you, please reach out to *** directly and she will be more than happy to assist youHave a great day!Coupon Code: ***Warm Regards,Customer ServiceScrubs & Beyond