Scrubs & Beyond LLC

Hello ***,We are sorry to hear of this and do apologize for any inconvenienceIt appears we have partially shipped your order on 5/via UPS and per the tracking number *** is in transit to you with an estimated delivery date of 5/We will be more than happy to
overnight your remaining items to youCan you please email ***@scrubsandbeyond.com to verify what address you would like for us to ship to? Again, we do apologize for the inconvenience and certainly appreciate your business! We look forward to hearing back from youHave a great day!Best regards,Customer ServiceScrubs & Beyond

Hello ***,We apologize for any inconveniencePer your request the back ordered items were cancelledWe recently changed our ordering platform and distribution center and this caused some delays with shipping ordersAgain, we do apologize and if you decide to give us another chance please
use the coupon code listed below for 20% off your order plus free premium shippingYou may use the code for online purchases onlyIf you have any further questions or concerns, please reach out to ***.com and she will be more than happy to assist youHave a great day!Code: *** Best regards,Customer ServiceScrubs & Beyond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, only because I was able to call my bank and have the $reversed and put back into my account. Uniform City's accounting department is still inaccurate in saying that my account was never charged even with the documentation of my bank statement. I still will never use their business ever again
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/06) */
The customer dropped her items off for embroideryThere was an unanticipated delay in getting her order back to her, though store personnel assured the customer that it would be resolved as soon as possibleStore personnel reached out to the
customer yesterday (5/5/15) to apologize and let the customer know that her items were ready to be picked upThe customer picked up her completed order yesterday on 5/5/

Hello ***,We do apologize for any inconvenience and our Director of Store Operations have attempted to contact you times and have left voice messagesCan you please provide a good contact number for you and/or contact her back? She will be more than happy to assist you further with your
issueWe look forward to hearing back from you and resolving your concernsHave a great day! Scrubs & Beyond

Hello,Thank you for reaching out to us and informing of your shopping experienceI researched and it appears a refund was already issued in the full amount of the orderCan you please reach out to me directly at ***@scrubsandbeyond.com to inform if you have received the refund back to your
*** account n the amount of $107.13? It can take to business day for the refund to reflect back into your *** accountI look forward to hearing back from youHave a great day!Best regards,***

Hello,We apologize for any inconvenience and have researched your concernIt appears your first shipment is being returned back to us and we will issue a refund in the amount of $back to the original method of paymentIt can take up to to business days for the refund to reflect back
into your accountIf you have further questions or issues please contact us at *** and we will be more than happy to assist you furtherHave a great week! Best regards,Customer ServiceScrubs & Beyond

Hello Rebecca,I do apologize for the confusionIt appears the remainder of your order was in fact shipped on 5/via UPS and per the tracking number *** was delivered on 5/Thank you for your patienceHave a great day! Best regards,Customer ServiceScrubs & Beyond

Ms*** is correct and there was an issue with her gift cardsWe are looking into what happened and we did speak with Ms*** to rectify the situationWe included her original gift card amount as well as an additional amount, as we felt we were in the wrongThis is not however how
we normally run our business and we are verifying processes to be sure this does not happen to anyone elseWe appreciate Ms*** bringing this situation to our attention and apologize for the inconvenience and frustration we did cause her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I received the shirts on Apr 4th however it was not the correct sizeI ordered a small & received a large after waiting a month
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/04) */
I am sorry for any confusion there may beWe do have stores available to return an item purchased from any of our stores or onlineWe did recently close stores and currently have Scrubs & Beyond stores, Life Uniform Stores, and
Uniform City storesAll of our stores will be happy to accept any qualifying returnWe also include a return label (customer pays $7.99) in each online order shipment and offer free exchange shipping with any online purchaseWe have two stores in Oregon within driving distance from customer:
Life Uniform
*** *** *** *** Suite B
Tigard, OR XXXXX
(XXX) XXX-XXXX
Life Uniform
*** *** *** *** Rd
Clackamas, OR XXXXX
(XXX) XXX-XXXX
We will attempt to contact the customer to see if there is anything we can do to help and appreciate her taking the time to report any issue she finds with our sitewe have updated the number of stores called out on the site as requestedThank you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please update the map on your returns website to include both the Scrubs and Beyond locations and Life Uniform locationsWhen I called your customer service line they told me the nearest location was in California

Hello,We do apologize for any inconvenience to our customer; however, once verified, the items offered for comparison were both from *** (a resale site) and clearance priced and did not qualify for the price match offerFor those reasons we were unable to ship the order, the customer was called,
and an apology given with an offer for 15% discount off merchandise total. Our price match policy is on our website and does call out exclusions from the offerWe look forward to hearing back from the customer to verify if she would like to proceed with the order(s)Please let us know if we can further assist youHave a great day!Best regards,Scrubs & BeyondCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The last supervisor I spoke with ensured she would call me the very next day with an update and this never happened; however, my last set of scrubs magically arrived a couple of days ago. I am no longer waiting on items from this company. This situation was handled horribly and communications from the company were incredibly poor. But thankfully, I received all of my items. I will never receive back the countless minutes waiting on hold with this company for answers. Thank you for your help in this situation
Sincerely,
*** ***

Hello ***,We apologize for the inconvenienceIt appears we have processed your exchange order today 5/with all the items you indicated you need for exchangeThe items will be shipping from our warehouse and a few directly from the manufacturer with overnight shippingSince the order
was placed today it's in processing status and will ship within the next business hoursYou may directly contact *** for status and updates on your exchange orderAgain, we do apologize for the inconvenience and certainly appreciate your business.Warm regards,Customer ServiceScrubs & Beyond

Hello ***,We apologize for any inconvenience and are truly sorryIt appears we shipped the two scrub tops you are inquiring about on 3/via UPS and per the tracking number *** your package was delivered on 3/We will be more than happy to reship the two scrub tops to you
and upgrade the shipping at no charge for youPlease contact *** to let us know how you would like to proceedBest regards,Scrubs & Beyond

Hello *** ***,Thank you for informing us that you did not receive your PayPal refund as you were toldWe do apologize for any inconvenience and appreciate your patienceI personally issued your PayPal refund today in the amount of $Please know your concerns are not taken lightly and we
will be looking further into thisIf you have any further questions or concerns, please don't hesitate to give us a call at ***Have a great weekend!Best regards,*** Customer ServiceScrubs & Beyond

We would first like to offer our sincere apologies to Ms*** as we agree that her order did take longer than the timeline stated when she placed her orderAt the very least, Ms*** should have been contacted and made aware of the delayAlthough this is not an excuse in any way, our
engraving department was running a little behind due to heavy volume during graduation season at the time Ms*** placed her orderAgain, this is not an excuse, just not business practices for Scrubs & BeyondAs a result of this complaint, we will be working to improve this process so that this does not happen againWe also did reach out and try to contact Ms*** to let her know that her account has been credited for the full amount of her order and to let her know how sorry we are for the inconvenience we caused herWe know we let her down, as she was counting on the item to give as a giftBottom line, we did not give her the kind of service she should expect from Scrubs & Beyond.

Hello,Thank you for alerting us of your issueAfter research it appears we sent a return label to return the item(s) so that we could cover the cost of returning the package but it was not used and mailed via USPS; therefore, it was a charge through USPSWe have issued a PayPal refund in the
amount of $and it can take from to business days for the refund to reflect back into your accountPlease let us know if you have any further questions or concernsHave a great day! Best regards, Scrubs & Beyond

Hello ***,We do apologize for any inconvenience and our Director of Store Operations have attempted to contact you times and have left voice messagesCan you please provide a good contact number for you and/or contact her back? She will be more than happy to assist you further with your
issueWe look forward to hearing back from you and resolving your concernsHave a great day! Scrubs & Beyond