Seat Covers Unlimited, Inc.

I just received my seat covers from Seat Covers Unlimited and wasthrilled with the product! It was a surprise birthday gift for my husband He was just as thrilled when he saw them
After I originally place my order online I needed to make a change and phoned them The person on the line realized that I had ordered the wrong product for my model and instantly corrected it for me I would have been really disappointed had I received the wrong set Anyway, when it arrived I followed the very clear instructions and put them on myself-BEAUTIFUL! Thanks for your assistance and for a great product *** *., Gulfport, Mississippi

The customer called and said he needed his order shipped by 11/14/We shipped it on this dateThe ups tracking number is ***I am sorry the customer
was disconnected, we would never purposely hang up on a customerIf there is anything else we can do to resolve this please let us know asapOne more thing to add, this product is made to order and can take 3-weeks to recieve as stated on our website
Thank you, Micah

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I will accept that I overstated when I claimed "all" the photos on the website misrepresented the fit and quality of the product without personally clicking through ALL the photos on the SCU website, I maintain that the vast majority of the images fraudulently misrepresent the fit and quality of the covers and a full refund remains in orderThe supporting documentation provided by SCU is questionable evidence at bestThree image files attached to an emailed response do nothing to prove that those images are in fact displayed on the website, much less prominently displayedLinks to live images on the SCU website would be the only way to prove that some as yet unspecified portion the web-advertised images fairly represent the fit and quality of the productSimilarly, of the hundreds of photos I would guess are on the website, SCU has only represented that three purportedly published images show original fabricA cursory review of the images prominently displayed on the site provides a consumer with an entirely different impression of the fit and quality of the productThree photos showing a lower quality fit amounts to a veritable needle in a hay stackSurely Arizona consumer protection laws require more earnest representations of products offered for sale. As I understand it, under Arizona law, consumer fraud is any deception, unfair act or practice, statement, pretense, promise or misrepresentation made by a seller or advertiser of merchandiseAdditionally, concealment, suppression or failure to disclose a material fact may be consumer fraud if it is done with the intent that others rely on such concealment, suppression or nondisclosureSCUs website is riddled with material misrepresentationsEven if there are a handful of images buried somewhere on the website that earnestly depict the fit and quality of the product offered for sale, such images are so few and far between that a reasonably diligent consumer either might not discover them--as was the case here--or might rely on the weight of the representations showing a materially different product. I elected to do business with SCU based on representations made on their websiteNo, I did not visit EVERY page and file on the website, but surely that it not a duty impose on consumersFrankly, it is my impression that SCU may have a much larger problem on its hands here than my purchaseThe problem is one of their own creation and I will continue to demand that I be return to the position I was in before relying of SCU's misrepresentations
Regards,*** ***

This customer was rude which caused our GM to become rude with herShe insisted that the covers be done how she wanted them or else she was not going to take themShe wanted us to double stitch every stitch on our covers which we don't do and they don't needHe then told her that we would double
stitch a few areas and she said "you should do it"Every time he tried to help her she responded with a rude replyHe then told here we weren't going to help her at all because of her attitudeShe then refused to leave and it came to us calling the police for her to actually leave our establishmentWe would have opened the covers for the lumbar and would have even double stitched a few areas for her(which is unnecessary) but because of her belligerent attitude the GM said we will not be helping her at allIf she wants to come apologize to the GM and have a decent attitude we will do her repairs for her but that is the only offer we are makingWe will not give a refund on the custom seat covers

This is a lie. I didn't even call about the seat covers until after the date it was supposed to be received by. The person I spoke with on the company's behalf informed me that the reason the covers did not get shipped out was because they were out of the material that I wanted. I asked them if they usually sold thing that they were out of stock in. Then they responded that the seat covers were already shipped. I then asked them if I could please have the tracking number. They responded that they did not have this information and that they would contact me later in the day and give me one. They never contacted me with a tracking number. The people I spoke with on the phone over the matter were very rude and disrespectful. They made no attempt to admit any type of fault on their behalf. Clearly my invoice stats that the items in question should have been shipped to me nearly weeks before I even attempted to make contact with Seat Covers Ltd. When I did question the company about the status of my seat covers I got rude remarks and terrible service. Keep in mind that I already paid for this order and they already collected their money. I am disappointed that a company would mislead me by selling me an item that they didn't even have in their possession at the time they collect my money. Then they made excuses about the whole transaction and even lie to the Revdex.com about the transaction. I still haven't even received the seat covers as I am typing this message. If I do ever receive the seat covers. I just hope they actually are tailor made like they claim. Notice the due date on the invoice. I first attempted contact with Seat Covers Ltd. over one week after the due date

I placed an order from their website, a couple days later I get a phone message stating the covers are no longer available and they don't know why the covers are still listed on the website because they hav not offered that fabric in a long timeThey did say that they will "upgrade" me to a different fabricThat should have been my warning signThis was end of August early SeptemberIt took a month for them to make the covers but that wasn't a problem, though I was looking forward to getting them before the cold hit
I get the covers, carefully open the box and look at each pieceThey screwed up! Wrong color steering wheel cover and it was too big to safely have on to drive withThe seat covers were cut too small alsoThe back seat covers didn't even have the cut out for the seat belt (well, technically, I guess it did but it was cutout to work only if they was a backwards seat in the cargo area)
The way the covers are secured are a joke...you take the included rope and pull the, through a tied a knotNot professional at all and you can tell by looking at the assembled, installed product that this is no better than covers you can purchase at the auto parts store that a more universal in nature
I contact the company, and became frustrated because the first call I placed, the operator told me the information I gave him from my order sheet wasn't enough to look my order upI felt like this was a sham operationI did eventually get in contact with someone, who seemed to careI took photos and sent them to him and was then forwarded to the returns departmentI thought I was getting somewhere, finallyThen the contact stoppedThe lady in returns ignored ,eI thought maybe she quitI tried calling customer service again, left voice messages, and nothingI was upsetJanuary is here now and I am finally able to get contact with the return departmentAt this point, with the covers not fitting properly and not getting any communication with the company for a couple months, I want my money backI do not have confidence that this will be done correctly and if I have problems, I will be in the same situation trying to contact a company that doesn't have customer serviceThey are telling me they will remake the defective pieces but the company policy is no refunds
Buyer bewareMaybe you will get lucky and not have to get in contact with themIf I could do this over again, I would not purchaseThe covers I originally ordered that they told are no longer made are still listed on the web page

Hi, We have completely resolved this case with the customer and he said he is satisfied
Thank you, Micah A***

The customer sent an email requesting to return the seat covers because they don't fitI know these covers do fit as we have installed hundreds of * *** *** seat covers on the same seating stylesThis is most likely an installation issue. I asked her to call our installation deptand
he could help her with any installation questions she may haveI also sent pictures(as she mentioned) of seat covers installed on the same type of seatsBecause these covers are not carried in stock and are custom made to fit the; year, make, model, and fabric/color selection the customer provides we do not offer a refundThat is our policy online and also on her receiptWe guarantee the fit of the covers and if needed we will pay to get her covers back and test fit them to make sure that they fit but we do not offer refundsTo my knowledge she never did call our installation dept to get help with any questions she hadI have attached the same pictures that I sent to the customer and a copy of our return policy.Thanks you,*** ***

The customer ordered online by giving us the year, make,
and model of her van and also by choosing a specific seat style optionThe
Model of *** Econoline doesn’t matter as long as it is the factory seating
because *** puts the same seats in all series depending upon
the year of the
vanThe customer selected the description that said *** Van (Full-Size)
E-series and Passenger (2003) FR High Backs with optional dual Arms (10" Across Top)
(Front)Suede - Charcoal (Full Custom : S-F70)
There was also the seat silhouette that the customer mentioned in her complaint that
shows a tall seat with built in head rests that tapers to a narrow point
During the order process there is a drop down box that says optional arm
rest openings and allows you to select 1-arm restsThe customer did not
select any arm rest openings which lead us to believe that she does not have
any of the optional arm rests
I have also attached a copy of her order which shows the silhouette
After the customer received the seat covers she called complaining that there were
not any arm rest openingsThere were no arm rest openings because the customer
did not select any on the order formWe told her that we would put the arm
rest openings on the cover at no charge to her and she also ordered arm rest
covers at that timeShe had the seat covers in her hand and should have
clearly seen at that time (5/20/14) that these covers would not fit on these
seatsShe said they would fit but needed the arm rest openingsWe received
the covers back and added the arm rest cutouts and arm rest covers for the
factory size arm restsWhen she received the repaired covers and arm rest
covers she then called back and we discovered that she had a conversion van and
not the factory upholstery
We did add the (not for conversion vans) disclaimer at that time but the customer
still should have known these were not for her seats if she had read the
description(10” across top) and looked at the seat silhouetteBoth of these
items do not match her seatsWe added this disclaimer so this would not happen
in the future and to make the order system as clear as possibleThe customer actually
has a low back with adjustable head rest which is a completely different shape
than the seat silhouette onlineThe customer rep that she spoke to after the
repairs were made figured out that the seats were aftermarket because the
customer finally mentioned that the head rests were adjustable in her van which
is not an option in the factory seatsThis was the first time (months after
the original order) that we had heard about adjustable head rests
As for our GM *** being aggressive I can’t speak to that as I was not a part of
that conversation but I do know that when I spoke to this same customer about
the return label to send the covers back for arm openings she was pretty aggressive/rude
to meShe got upset when I asked her for her invoice number so I could look up
her order and see what was going onShe said she talked to me and I should remember
because we can’t have many customers with this same issueIt turns out that
she had spoken to *** about this and not me as she insistedFrom my
experience with her on this phone call I know that she was aggressive/rude with
me so if she was the same way with *** I can imagine that he responded in a
similar manner
As for the customers desired settlement, I do apologize if *** was
aggressive/rude with her but she was most likely aggressive/rude to him as well
We have already offered her a 50% refund and normally on custom seat covers our
policy is NO REFUNDSWe offered the 50% refund to help her out even though the
covers were ordered incorrectlyWith a 50% refund neither of us would take a
complete loss on the orderThe web site may not have said (not for conversion
vans) at that time but if she would have looked at the silhouette and read the “10”
across top” description she would have known that these would not work for her
seatOur no refund policy is online and also on her invoice so if she had any
questions she should have asked us before we made and shipped her the covers
We have been selling these seat covers for over years online and we have not
had this problem because we do put this silhouette and description on the order
formWe can’t make her seat covers because we don’t have the measurements on
aftermarket conversion seatsThe 50% restocking fee is also as much as we are
willing to refund the customerI had told the customer that she would be responsible
for return shipping as well but I will send a prepaid return label if the
customer accepts the 50% refund offered
Thank you,
** ***
Asst. Manager
Seat Covers Unlimited

I'm very pleased with my recent purchase of a pair of front seat covers for my Volvo S The Madrid fabric in taupe proved an excellent color to match the car's tan interior I took my time putting the covers on so they'd be nice and tight It took me about an hour, but I could probably have done it in minutes if I'd needed to As for the instructions, I had no problem with them They are generic instructions for a variety of different types of seat covers, but I found them quite adequate The only thing I had to do that wasn't explicitly mentioned was accommodating the *** for the lumbar support adjustment The instructions did, however, include directions on how to make a neat hole for headrest posts and that told me everything I needed to know to expose the lumbar support knobs so everything looks professional Friends of mine say the seat covers look like they were factory installed by Volvo They definitely exceeded my expectations for what was available on the market in the way of seat covers
Thank you, Seat Covers Unlimited

After talking with our GM and desiring to make this so neither of us suffer a complete loss we can offer the customer a $restocking fee if he wants to send the covers backHe would get a refund of $if he wants to take us up on that offerWe normally don’t offer any returns on custom merchandiseThe restocking fee will cover part of the material and labor and we may be able to sell the covers down the road if we have a customer that has the exact same year, make, model of vehicle and wants the same seat cover patternIf the customer would like to return the covers for the restocking fee please have them call ###-###-#### and ask for ***I will provide the necessary RA# to return the covers. Thank you, *** ***Asst ManagerSeat Covers Unlimited

This company has a website that represents its products; however, you may order a product and not receive it as represented. I first ordered seat covers for the front seats of my Fort F150, and there was a problem with the workmanship so I had to sent the seat cover back for repair. A few weeks later, I ordered covers for the back seats and called to make sure I was ordering the right version of the cover (e.g., polyester backing). The seat covers arrived without the backing as advertised but with a string attachment method. This method was very difficult, and the company did not provide enough ties. When I called to complain, the general manager ([redacted]) was rude and unaccommodating. Finally, he agreed to a return. This is an awful company to deal with, especially when you are out of state. I read negative reviews about it but ordered its products anyway, and now I regret it. I assume their "customer testimonials" are probably self-generated. Buyer beware with this company. I had a terrible experience, and the product is really not the quality or ease of installation as advertised.

Hi, These were actually ordered from our sister company Seat Covers Plus in Logan Utah. So you actually left this complain for the wron g business. Please call our main store in Arizona ###-###-#### and ask for Micah. I will get this cleared up for you and make it right.
 
Thank...

you Micah A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The website promises quality seat covers,  what it should say is LOW quality seat covers.  I don't want others to be fooled by and make the same mistake I did by purchasing seat covers from this company.  My issue is not the fit of the seat covers, it is the POOR QUALITY OF THE $150.00 SEAT COVERS.  The customer service rep is hung up on FIT....and custom made for Ford F250-350, the most common pick up truck on the road today....Custom?   I doubt it.  If they were smart, they would offer a return policy that at least allowed for credit to another product, if the customer did not like the product they purchased, but alas, that is not in the cards.  I was thinking of the most expensive model, but they won't get that business from me, ever.
Regards,
[redacted]

So far I have purchased custom seat covers for my wife's 2014 Toyota Highlander and I am on my second set of seat covers for my Yamaha golf cart. The first set was installed almost four (4) years ago and they still look good. I know they will wear out some day so I bought another set as a spare--just in case. The fabric wears like iron and the fit in both the Toyota and the golf cart looks like original equipment. It's a long story but I rescued an injured dog while in my golf cart and the dog bled all over the seats. I thought the seats would be ruined but with a little soap and water they returned to a like new condition. Both the dog and the seat covers survived. The company is very easy to deal with and provides a really great product. I would 100% recommend them to anyone.

The customer ordered their covers on our website, but the order was transferred and made in our [redacted] store, which is who they have been dealing with during this time.  When the customer told us of what was going on, we were happy to help them with the fit of the...

covers.  Originally, the two pieces they did not receive were going to be remade.  After examining the pictures more closely,  we found that they had some installation flaws and we sent them tips on how to correct the issue.  We asked them to let us know if they had any other questions. We did not hear from them until August 8th asking about the covers.  After talking with the customer, we determined that the pieces did need to be remade because of a slight issue in the fit.  There was a miscommunication during the time they were to be remade, but we have since corrected that error and the customer now has all pieces of their seat covers. We would like to apologize for any miscommunication on our part and want our customer to be fully satisfied with their purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here is my main complaint which I do not think the gentlemen addressed. The companies website does not ask for sufficient information to allow the buyer to give what was required to get the correct seat covers. They are supposed to be the specialists on brands of seats and what vehicles that have them. Mothers who are ordering seat covers need only to fill out the required questions which I did. No one asked any questions about whether my neck rest was adjustable.
Here are the points I reject:
 1. It was stated we did not say that our seats have arms and if we had filled out the optional arms area they would of known. Unfortunately that area used the words "extra" products needed. In our mind if they know the seats we have by the information they asked we would not need extra arm covers. I don't know if they have changed that yet as I had recommended at that time. I believe that is why the man was willing to redo the top seat cover that did not have arm openings instead as he suggested from the goodness of his heart.
2.He used the words silhouette pic ( a very small one as well) had a pointier top.   I repeat, a pointier top. I ask why does the information asked not qualify for them to know what seats I have why is it the obligation of a customer to notice a pointier top. 
3. Why did I not tell him that the seat covers did not fit the first time. Well I did not try them on since I noticed they did not have a slit for the arms. I sent them back immediately yes irratated that we had to give even more than $200 for the arm covers that we didn't receive from a company that took a month to send and while on the phone and trying to  be understanding that problems happen I get  blamed for the mistake in the first place with a dictatorially attitude from the employee. I assumed this was the strategy they used to confuse and overwhelm the customer so as to not lose money though they knew it was their fault. In the end I answered all his questions concerning the seats at that time which he asked numerous ones including the description of the seats and asked me to look inside the top cover and so forth. He never asked about the head rests at that time either. If he was concerned about the brand of seat then ( my ignorance did not allow me to be concerned, he could of had me measure things as well at that time.  I trusted in his expertise)
4. The argument that I was  rude is, I believe, a little thin. Who gets rude when asked for an invoice number.  When I filled out this complaint I figured he would have to defend his and [redacted] actions somehow but I feel the time I did get frustrated is when he blamed me for the mistake telling me I would have to deal with it and there will no help from them at all even after I told him about the word "extras" on his site and how misleading that can be. He grew upset and told me to be happy that he would fix the problem and just to be happy that I don't have to pay for shipping. I would assume there was a recording we could listen to if he is willing to.
5. 50 % return is not adequate because again. I believe them being the specialists on seat covers and seats should of had the correct questions  to gain the information needed on the site to help the amateur consumer to inform them so that the right seat covers would of been made and no problem come about
I made sure to be recorded as a consumer that just wanted to explain the problem and even help them by recommending the changes needed for them not to have these problems in the future. Ironically after my first phone call the website was changed. but I am being told we will not receive what is justly ours because they don't like losing money even though it was their lack of questions  and incorrectly worded question that caused the problem to begin with
Regards
[redacted]
[redacted]
 
I will be contacting my lawyer if this simple effort does not correct the problem. This is not a bluff. I do not pay him they will have to pay for the court cost. When I asked him if this is the quality of service he would like to give the consumers he answered the question with "You will only get half so we are not out the whole amount since it was your fault. If it was my fault why give half?
[redacted]

Ms. [redacted] did come in on the 30th of January to have her seat covers installed. I will give a point by point response to each of her issues.1.      Her statement  “My car is a new vehicle and in excellent...

condition”a.      While her car is new there was a repaired spot on the same rear bumper that she admits was there beforehand. It was a large discoloration where obvious damage had already occurred. I pointed that out when we went out to take a look at her car and she said “yeah that was there but the other areas were not.” 2.      Her statement “When I returned to pick my car up, it was dented in from the back passenger side all the way to the bumper. The bumper had had 2 deep gouges, with paint still hanging from the scrapes.” a.      The passenger side rear quarter panel did have asmall dent and there were small scratches on the underside of the rear bumper. Not dented all the way around as she says and as I told her that day we spoke to the installers and they said nothing was dropped on the car. One of our assistant managers sits 10 feet away from the install bay and he would have heard if something did hit the car and he heard nothing. We have nothing in the parking lot they could have backed into even though the scratches on the rear bumper are too low to be caused by that anyways.3.     Her statement” I had dried mud on my back tire and mud in the back seat head rest inside my car.”a.      As you can see in picture 1524 there is no mud on the tire that is on the dented side. I don’t have a picture of the interior but this is also the first I am hearing any complaints of mud on the tire or seat.4.      Her statement” My car was parked in a handicapped spot and left with unlocked doors. I am not handicapped!”a.      I don’t think that has anything to do with scratches and dents but as seen in image 1524, 916, and 726 you can see that her car was parked to the left of the handicapped spot. Also when I came out to take the pictures the person that dropped her off was parked at an angle in the handicapped spot which was why I knew her vehicle was not parked in the handicapped space. This is not really pertinent to the issue that we have now but it does show that all of the things she is pointing out are not actually accurate.5.      Her statement” I asked to speak to the manager and he was conveniently not there.”a.      I tried to call the manager and the owner multiple times and they did not answer their cell phones. She came to pick up the car after 3 o’clock and the manager leaves at 3. After I told her that I tried to contact them multiple times she said “really he owns a business and he doesn’t answer his cell phone?” She basically called me a liar and was saying that I did not try to contact them. I told her that when I heard back from them I would contact her which I did on Friday the 31st. We have a camera system and the owner said he would take a look at the 2 hours of video when he had a chance. He came in on Wednesday morning with the guy that hooked up his camera system because he was not able to access the video from home like he had in the past. They discovered at that point that the cameras had not been working for the previous 2 weeks. They fixed it on Wednesday the 5th but there was no video of the incident for them to review. Normally we have that video to confirm which we already knew happened which was that it did not happen in our install bay. We don’t have video but I do have the word of our 2 installers, another employee that works in that area, and our shipping manager who all say that nothing hit the vehicle to cause this damage. I told her on the Thursday the 30th that if this was something that we caused that we have garage keepers insurance and we would take care of it, but being that we did not cause it we will not pay for the repair.6.      Her requested resolution of” I want my car fixed and I feel I deserve my money back that I paid for my seat covers. They did not cut the seat covers correctly in the back. I brought in an estimate and have not had contact from anyone.” a.      Even if we had caused the damage (which we didn’t) I don’t know why she thinks we would give her $430 worth of seat covers, $50 worth of labor, and pay $1,100 to fix her car. If we had caused the damage our insurance would have paid for the repair but we still wouldn’t have given her $480 worth of seat covers/labor for free. She did not order the optional arm rest(as seen on the attached invoice) but when she came back in complaining about this we did give her a free cup holder arm rest cover which is normally $29 and she did not pay for on the original invoice. She dropped off a quote from [redacted] and I told her I would give it to the owner. I also told her at that time if we did not cause the damage we would not be paying for the repair. Her car may be a 2013 but it did have previous damage in this same area which conveniently would be repaired on our dime if we did pay for the repair. She told me she parks in a 3 car garage every night and it could not have happened at home. It still could have happened in any parking lot she parked in and we are not responsible for that.In conclusion we are not paying for the repair as we did not cause the damage and we did already give her a free $29 arm rest cover which is the only item we will cover at our cost. Our employees are honest and they would have told us if any damage was caused by them. We have insurance that would have played for the repair and they would not have gotten in trouble for it. They have broken plastic moldings on seats before and they told us and we replaced them. There is no reason for them to lie about it.I was not able to attach the invoice or the last picture on this response but can send them upon request.Thank you,[redacted]Assistant ManagerSeat Covers Unlimited.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received a refund and am happy with them resolving this issue.
Regards,
[redacted]

I don't have a note in the invoice that the customer called but we would have told him that we guarantee the fit of the covers and will fix any fit issues at our cost but because these are custom made to the customers choices we don't take them back for a refund. I do know what the...

customers response was but we will honor our guarantee. If he wants us to take care of any fit issue he may have he can call us and we can send a label to get it back for repair.Thank you,Seat Covers Unlimited Management