Seat Covers Unlimited, Inc.

This will be my 5th vehicle with these covers. I had them in my 97 Chevy 1500, My Jeep Cherokee, My 2007 Chevy Silverado, 2002 F250 Powerstroke, and now on my daughters 1995 Ford 150. Great investment, Great people, Great Company.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received a refund and am happy with them resolving this issue.

Regards,

We are sorry for the delayed response from our company, We were trying to determine the best course of action to make sure you received the correct seat cover as of 9/20/16 we have shipped you out a brand new...

rear seat cover free of charge. Thank you for your feedback and business.
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Hi, These were actually ordered from our sister company Seat Covers Plus in Logan Utah. So you actually left this complain for the wron g business. Please call our main store in Arizona ###-###-#### and ask for Micah. I will get this cleared up for you and make it right.
 
Thank...

you Micah A[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought seat covers for my fiances Chrysler 300 & received them in good time. Though the website is a bit confusing about some things,the seat covers are very nice. I spoke with Madi & her customer service was excellent! She was able to solve the problem quickly! Thanks Madi ! I would recommend this product!

So far I have purchased custom seat covers for my wife's 2014 Toyota Highlander and I am on my second set of seat covers for my Yamaha golf cart. The first set was installed almost four (4) years ago and they still look good. I know they will wear out some day so I bought another set as a spare--just in case. The fabric wears like iron and the fit in both the Toyota and the golf cart looks like original equipment. It's a long story but I rescued an injured dog while in my golf cart and the dog bled all over the seats. I thought the seats would be ruined but with a little soap and water they returned to a like new condition. Both the dog and the seat covers survived. The company is very easy to deal with and provides a really great product. I would 100% recommend them to anyone.

This is a lie.  I didn't even call about the seat covers until after the date it was supposed to be received by.  The person I spoke with on the company's behalf informed me that the reason the covers did not get shipped out was because they were out of the material that I wanted.  I asked them if they usually sold thing that they were out of stock in.  Then they responded that the seat covers were already shipped.  I then asked them if I could please have the tracking number.  They responded that they did not have this information and that they would contact me later in the day and give me one.  They never contacted me with a tracking number.  The people I spoke with on the phone over the matter were very rude and disrespectful.  They made no attempt to admit any type of fault on their behalf.  Clearly my invoice stats that the items in question should have been shipped to me nearly 2 weeks before I even attempted to make contact with Seat Covers Ltd.  When I did question the company about the status of my seat covers I got rude remarks and terrible service.  Keep in mind that I already paid for this order and they already collected their money.  I am disappointed that a company would mislead me by selling me an item that they didn't even have in their possession at the time they collect my money.  Then they made excuses about the whole transaction and even lie to the Revdex.com about the transaction.  I still haven't even received the seat covers as I am typing this message.  If I do ever receive the seat covers.  I just hope they actually are tailor made like they claim.  Notice the due date on the invoice.  I first attempted contact with Seat Covers Ltd. over one week after the due date.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The customer called and said he needed his order shipped by 11/14/16 We shipped it on this date. The ups tracking number is [redacted]. I am sorry the customer...

was disconnected, we would never purposely hang up on a customer. If there is anything else we can do to resolve this please let us know asap. One more thing to add, this product is made to order and can take 3-4 weeks to recieve as stated on our website.
 
Thank you, Micah

We apologize the covers did not workout for you. Since this was our mistake we are happy to refund you card in full. We have done so as of today. Thank you. font-size: 12.8px; font-family: arial, sans-serif;">
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Hi, We have completely resolved this case with the customer and he said he is satisfied.
 
Thank you, Micah A[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I will accept that I overstated when I claimed "all" the photos on the website misrepresented the fit and quality of the product without personally clicking through ALL the photos on the SCU website, I maintain that the vast majority of the images fraudulently misrepresent the fit and quality of the covers and a full refund remains in order. The supporting documentation provided by SCU is questionable evidence at best. Three image files attached to an emailed response do nothing to prove that those images are in fact displayed on the website, much less prominently displayed. Links to live images on the SCU website would be the only way to prove that some as yet unspecified portion the web-advertised images fairly represent the fit and quality of the product. Similarly, of the hundreds of photos I would guess are on the website, SCU has only represented that three purportedly published images show original fabric. A cursory review of the images prominently displayed on the site provides a consumer with an entirely different impression of the fit and quality of the product. Three photos showing a lower quality fit amounts to a veritable needle in a hay stack. Surely Arizona consumer protection laws require more earnest representations of products offered for sale. As I understand it, under Arizona law, consumer fraud is any deception, unfair act or practice, false statement, false pretense, false promise or misrepresentation made by a seller or advertiser of merchandise. Additionally, concealment, suppression or failure to disclose a material fact may be consumer fraud if it is done with the intent that others rely on such concealment, suppression or nondisclosure. SCUs website is riddled with material misrepresentations. Even if there are a handful of images buried somewhere on the website that earnestly depict the fit and quality of the product offered for sale, such images are so few and far between that a reasonably diligent consumer either might not discover them--as was the case here--or might rely on the weight of the representations showing a materially different product. I elected to do business with SCU based on representations made on their website. No, I did not visit EVERY page and file on the website, but surely that it not a duty impose on consumers. Frankly, it is my impression that SCU may have a much larger problem on its hands here than my purchase. The problem is one of their own creation and I will continue to demand that I be return to the position I was in before relying of SCU's misrepresentations.

Regards,[redacted]

I'm very pleased with my recent purchase of a pair of front seat covers for my 1998 Volvo S70. The Madrid fabric in taupe proved an excellent color to match the car's tan interior. I took my time putting the covers on so they'd be nice and tight. It took me about an hour, but I could probably have done it in 40 minutes if I'd needed to. As for the instructions, I had no problem with them. They are generic instructions for a variety of different types of seat covers, but I found them quite adequate. The only thing I had to do that wasn't explicitly mentioned was accommodating the [redacted] for the lumbar support adjustment. The instructions did, however, include directions on how to make a neat hole for headrest posts and that told me everything I needed to know to expose the lumbar support knobs so everything looks professional. Friends of mine say the seat covers look like they were factory installed by Volvo. They definitely exceeded my expectations for what was available on the market in the way of seat covers.

Thank you, Seat Covers Unlimited.

Our seat covers are custom fit to make fit her vehicle. She said that none of the images on our site show exposed fabric. I have attached a few just from the Ford photo gallery. This is not including any of the other Vehicle photo pages(Chevy, GMC, Dodge, etc...). We have 4 pictures on the...

Leatherette fabric page that don't show upholstery but those are all newer vehicles that have a plastic molding around the bottom that the seat cover tucks behind. We make a slip on seat cover and not an upholstery kit which it sounds like she was expecting. Even though I have shown that our covers do not cover all of the upholstery as she stated I spoke to [redacted] about it and to show of good faith he has offered them a 60% refund($300). We normally do not refunds at all but [redacted] has offered a partial refund. The 40% will cover the material and part of the labor but we still take a loss on this order. If the $300 refund is not acceptable we will still alter the covers she sent back which is what was what was discussed when she called for the return authorization.Thank You,[redacted]Asst. Mngr.

I ordered a set of seat covers for my [redacted] and could not be happier with their product and service. Arrived within the time frame promised and a great quality product. USA company with a awesome product. If I need covers again in the future I know where I will be shopping!

This customer was rude which caused our GM to become rude with her. She insisted that the covers be done how she wanted them or else she was not going to take them. She wanted us to double stitch every stitch on our covers which we don't do and they don't need. He then told her that we would double...

stitch a few areas and she said "you should do it". Every time he tried to help her she responded with a rude reply. He then told here we weren't going to help her at all because of her attitude. She then refused to leave and it came to us calling the police for her to actually leave our establishment. We would have opened the covers for the lumbar and would have even double stitched a few areas for her(which is unnecessary) but because of her belligerent attitude the GM said we will not be helping her at all. If she wants to come apologize to the GM and have a decent attitude we will do her repairs for her but that is the only offer we are making. We will not give a refund on the custom seat covers.

I just received my seat covers from Seat Covers Unlimited and wasthrilled with the product! It was a surprise birthday gift for my husband. He was just as thrilled when he saw them.

After I originally place my order online I needed to make a change and phoned them. The person on the line realized that I had ordered the wrong product for my model and instantly corrected it for me. I would have been really disappointed had I received the wrong set. Anyway, when it arrived I followed the very clear instructions and put them on myself-BEAUTIFUL! Thanks for your assistance and for a great product. [redacted]., Gulfport, Mississippi.

You can not be leave what this company tells you first you will get a email telling you 3 to 4 weeks for delivery then it will not come then you call them and they say it will ship on Friday it will not you call again and the same thing it has been 6 weeks and no seat covers.

We have been manufacturing seat covers the same way for over 30 years and we do not put holes in our seat covers to accommodate the headrests because we have found that if we do that the hole placement will vary depending on how tight a person installs the cover.   Thus we instruct our...

customer to cut a small X over the hole where the headrests goes and tuck the material under the plastic rings to make it look more customized.  The process is simple and efficient and will in no way damage the seat covers by simply cutting a small X.  These instructions are also on our website [redacted] and they are on an instruction sheet that is sent with the seat covers. The customer mentioned that she selected a pre selected seat cover but nothing on our website is pre selected for you. These are custom seat covers and we have many different options for our customers to choose from.  She ordered a pair of tailormade two-tone velour seat covers and she had the option to choose from many different types of outside colors and inside colors.  We guarantee the fit and if there are any fit issues we need to see a picture of how the customer is installing it.  Our return policy is on our website and on the invoice that was emailed to her on January 12th. Here is the return policy: Full Custom Fit, and Custom Fit seat covers may be returned for repair only. We guarantee the fit on all Custom and Full Custom Fit seat covers. All requests for repairs or returns must be submitted via email to this address [redacted] Your email will be answered within one to two business days. Please include your name, invoice or po number, and a phone number where you can be reached. If there is a problem with the seat cover please send a picture (if possible) of the problem so we will know how to help you. Refunds are not available due to the fact that they have been manufactured to fit your specific year, make, model, fabric, and color of your choice. We simply cannot resale them. All she needs to do is send pictures of how she is installing the covers and we will help guide her through the installation process. Thanks, [redacted]Seat Covers Unlimited