Seat Covers Unlimited, Inc.

Omgosh I LOVE my car seat covers!!! I got the custom fit covers, so of course they fit perfectly! And they look and feel great!!!

When I read in my owners manual that my head rests couldn’t be removed, I thought “dammit, I’m not going to be able to use the seat back cover." Then I saw the velcro hole to allow the head rest, and thought “wow, these guys really know their stuff!” I’m VERY pleased. And early on I was reading the directions about tying the strings, etc. I thought “I don't have string handy,” then I find the string, already precut, in the bottom of the box. I’m quite impressed.

Eric was very helpful throughout the process, sent me color samples to choose from and everything. Totally top notch!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The cover straps will not go through the back bottom of my Jeep's seat. The only way I see to resolve this is to put a hole in my back seat bottom. They can come here and do it for me if they want. As I explained to them, I really wanted these covers to work as I shopped around for quite a long time. I am not treying to pull a fast one and as far as custom fit they cannot tell me A jeep Sahara is a one and only time for a purchase. I can tell you right now, the money is probably more important to me than their company.
Regards,
[redacted]

What an awesome company. I placed an order close to Christmas and they still were able to get it to me beforehand. I neglected to order an arm cover for the back seat and they were right on top of it--calling me to make sure it wasn't by accident, and added it to the order. They were also terrific in working with me on another mix up I made. Their customer service is among the best I have ever dealt with.

Thanks!
Kent O.

I have reviewed the customer’s further complaint and our GM [redacted] has made a final offer of a 60% refund and we will cover the return shipping costs to send the covers back to us. We provide a silhouette to compare to the customers seat and a measurement at the top of the seat. Even being a "mother ordering a seat cover" the customer still could have double checked that measurement and the look of her seat. The customer knew that she had a van that was converted to be a handicap van. She had that info and thus knew that it was not stock. We have no way of knowing that unless the customer informs us.
As for saying that me saying that she was rude was a little thin she is basically calling me personally a liar. I stated that I cannot speak to her conversation with [redacted] but said that she was rude to me. She asked who gets rude about being asked an invoice and that is a good question. I don't know why she did but when I asked her the invoice number she became very RUDE and short with me expecting me to remember the situation even though I was not the person she was dealing with earlier. That is
the one conversation I can speak to and I guarantee you that she was rude even though she doesn't remember it that way.
We offered her a 50% refund not because we don't like losing money but is because we do sympathize with her and her situation but are not willing to lose out on her mis-ordered seat covers. The consumer has responsibilities as well and should have
double checked her seats against the measurement and silhouette we offered her. If all seats were the same why would we even have that information listed on the web site/invoice?
We have now offered a refund of $135.60 of the $226 total price that the customer paid. This is not because of any threat the customer has made but because we honestly do want to try and resolve this issue in a way that is acceptable to both parties. If
the customer wants to threaten a nuisance lawsuit over the additional $90.40 she is welcome to do that but we also have a lawyer to deal with it if she does. The choice is hers but I personally don't think any lawyer would bother with this small of an amount.

The material that the customer received is the same as what the pictures online show. The customer called me on Friday the 31st and stated that the material was cheap and he wanted to return them. I informed him of our return policy which is we guarantee the fit and will fix any fit issues at our...

cost but we do not offer refunds on custom merchandise. He said he didn't even put them on because he thought they were cheap. After I told him we could not take the covers back for a refund he said we won't be doing business again, said have a good day , and hung up. This is the first I'm hearing about ill fitting. If he did try them on after our phone call and is having fit issues we will take care of any fit issues as I informed him on Friday. If the covers don't fit correctly we can email him a return label, get the covers back and test fit them on a 2000 Ford Super duty, fix any issue if there are any, and return the covers to him. This will all be done at our cost as our policy states. Delivery normally takes around 4 weeks and the customer received his covers at 4 weeks and 4 days(He ordered on 12-12-13 and received them 1-13-14 not 6 weeks) as we were running a little behind from Holiday closure days.http://www[redacted]If the customer is having fit issues we will fix them at our cost but as I informed him on Friday we can not take them back for a refund.Thank you,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In our conversation, the business did offer to make the holes in the covers and as they stated, it was not pointed out that modifications would have to be made, the purchase was made with the understanding that I was purchasing a tailor made cover,, if I have to make modifications- how can it possibly be classified as tailor made. I feel that I have been duped and will learn from the experience. Thank youRegards,[redacted]

Our seat covers are custom fit to make fit her vehicle. She said that none of the images on our site show exposed fabric. I have attached a few just from the Ford photo gallery. This is not including any of the other Vehicle photo pages(Chevy, GMC, Dodge, etc...). We have 4 pictures on the...

Leatherette fabric page that don't show upholstery but those are all newer vehicles that have a plastic molding around the bottom that the seat cover tucks behind. We make a slip on seat cover and not an upholstery kit which it sounds like she was expecting. Even though I have shown that our covers do not cover all of the upholstery as she stated I spoke to [redacted] about it and to show of good faith he has offered them a 60% refund($300). We normally do not refunds at all but [redacted] has offered a partial refund. The 40% will cover the material and part of the labor but we still take a loss on this order. If the $300 refund is not acceptable we will still alter the covers she sent back which is what was what was discussed when she called for the return authorization.Thank You,[redacted]Asst. Mngr.

We have been manufacturing seat covers the same way for over 30 years and we do not put holes in our seat covers to accommodate the headrests because we have found that if we do that the hole placement will vary depending on how tight a person installs the cover.   Thus we instruct our...

customer to cut a small X over the hole where the headrests goes and tuck the material under the plastic rings to make it look more customized.  The process is simple and efficient and will in no way damage the seat covers by simply cutting a small X.  These instructions are also on our website [redacted] and they are on an instruction sheet that is sent with the seat covers. The customer mentioned that she selected a pre selected seat cover but nothing on our website is pre selected for you. These are custom seat covers and we have many different options for our customers to choose from.  She ordered a pair of tailormade two-tone velour seat covers and she had the option to choose from many different types of outside colors and inside colors.  We guarantee the fit and if there are any fit issues we need to see a picture of how the customer is installing it.  Our return policy is on our website and on the invoice that was emailed to her on January 12th. Here is the return policy: Full Custom Fit, and Custom Fit seat covers may be returned for repair only. We guarantee the fit on all Custom and Full Custom Fit seat covers. All requests for repairs or returns must be submitted via email to this address [redacted] Your email will be answered within one to two business days. Please include your name, invoice or po number, and a phone number where you can be reached. If there is a problem with the seat cover please send a picture (if possible) of the problem so we will know how to help you. Refunds are not available due to the fact that they have been manufactured to fit your specific year, make, model, fabric, and color of your choice. We simply cannot resale them. All she needs to do is send pictures of how she is installing the covers and we will help guide her through the installation process. Thanks, [redacted]Seat Covers Unlimited

Our covers do not have head rest openings precut because they look more finished when installing them that way. It is not pointed out during the time of ordering but on our web site under installation and care it shows this in a step by step process with photographs. I did offer to pay to have...

the covers shipped back and to make all openings for the customer and bind them at our cost but he did not like that option and hung up on me. I emailed him right after with the same options and also sent him step by step installation instructions. He still didn't want to do that and said that if he returned them for openings he did not want them back. I offered to resolve the customers issue and that did not appease him so that was the end of our email conversations. I have attached a cop of his invoice, a copy of our return repair policy, and also a copy of our email conversation.As I have informed the customer a few times now we do not offer refunds but do guarantee the fit and will fix any fit issues at our cost.

I am sorry that the customer feels that the covers are cheap but we have had MANY customers who have been very pleased with the exact same product and price and have ordered it for multiple vehicles. I spoke to the General Manager about this invoice and he said the only option other than our fit guarantee that we can offer would be a 50% restocking fee. If the customer wants to send the covers back at his expense we will refund $69 and list the covers on[redacted]. It could take us years to sell that exact same year, make, model, and fabric combination if at all. If the customer would like to take us up on that offer the RA# that needs to go on the outside of the box is [redacted].

I ordered a set of neoHawaiian print for my kid hauler suburban. I figured I better order a single set before I order the second an third rows. I sure am glad I did, these seat covers are CRAP. The seams were spitting as I pulled them out of the box, the print portion of the fabric has a huge defect in the print (both seat bottoms) that looks like a repaired rip. I paid for the best fit they offered and ive seen universal seat covers fit just as well, the area around the electric seat control bows open exposing the bright yellow underside of the neoprene (that cutout was, again, an extra cost.) And the arm rests fit about as well as some worn out gym socks, they slip and slide and pop off during normal shifting around.

I contacted them about these issues with pictures of all of my issues and their offer was to give me a $40.00 refund or remake the seat covers. I requested a full refund and I would send the covers back, or they could remake them and give me a 100.00 refund as a $40.00 refund barley covered the cost of the armrests which now decorate my trash can. We failed to come to an agreement. This is a company that is making things as cheaply as possible with zero quality control and hoping people don't take the time call them on it. Then they figure repeat customers in the seat cover world is probably not a big problem. So keep that in mind when buying. Its better to buy crap from china for cheap than to pay a premium for a "made in the USA" logo, and end up with unexpected crap.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Needed new seat covers for my new car and went into the dealer. Received excellent response and a very competitive quote. The quality of the product is outstanding, and customer service response was exceptional. I would recommend this business to anyone looking for good service and a quality product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Received seat covers and found that the cap for my console was made wrong. I called ( and really wish I could remember the name of the gentleman that helped me) and explained what was wrong . The rep. told me he would take care of it. Four days later I received the right cover in the mail. Fit perfectly. Way to go guys! Nice to know there is still companies out there who believe in customer service. Thank-you.

I ordered a set of seat covers for my [redacted] and could not be happier with their product and service. Arrived within the time frame promised and a great quality product. USA company with a awesome product. If I need covers again in the future I know where I will be shopping!

We are sorry for the delayed response from our company, We were trying to determine the best course of action to make sure you received the correct seat cover as of 9/20/16 we have shipped you out a brand new...

rear seat cover free of charge. Thank you for your feedback and business.
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Resolution:
 We addressed the issues brought forward from Mr & Mrs Ellis. We determined that the seat cover modification they wanted wasn't possible. The best course of action was to send a call tag and refund the customer. We are sorry for the mix up and the misunderstanding. 
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The material is of fine quality, the colors was an exact match to the interior, and it was a spot on fit. Great. No complaints, will recommend your company in future. Noel Lewis

Needed new seat covers for my new car and went into the dealer. Received excellent response and a very competitive quote. The quality of the product is outstanding, and customer service response was exceptional. I would recommend this business to anyone looking for good service and a quality product.