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SeatGeek Reviews (113)

Revdex.com:
With respect to complaint ID [redacted], SeatGeek contacted me via email and offered me a resolution outside of the Revdex.com process. It is satisfactory, and I hereby withdraw the complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In case [redacted], the customer states that the tickets she ordered were not available within the app as she wasn't able to access her account. I have tried to locate any correspondence related to this in our system and have found absolutely nothing from this customer. Our team is confused as we...

would have been able to retrieve this order info if the customer provided it to us. We would be curious to know if the customer used an alternate method to contact the team, possibly an email or phone number that has yet to be provided here. Once we know this information we can proceed with the resolution we see fit. It is not our intention to cause trouble or deprive customers of a live event experience - quite the opposite actually. As an overseer of this resolution process, I would very much like to know if we can locate this correspondence in question.

In complaint #[redacted], the customer claims that they were turned away at the door with tickets that were purchased through SeatGeek.   The customer mentions that SeatGeek offers a guarantee to protect tickets purchased from our company, in the rare case that they are deemed invalid by the...

venue. This is true.   The customer claims that she has reached out to us multiple time via email. SeatGeek has no record of email attempts from the email provided.   SeatGeek would be glad to resolve this dispute with the customer if they would reach out to us at [redacted] or by calling us at ###-###-#### so that we can begin the investigation to identify what lead to the issue and process the refund for the customer.

In this case, the consumer reports that the tickets he received were mismapped at the time of purchase (March 2015). Unfortunately, this is correct, and in our correspondence with the customer, we sent over proof of this fact, which was mentioned in the complaint. SeatGeek...

sources tickets from a wide variety of sources, and in this particular case, the listing that was displayed on the site was displayed incorrectly on the maps that were available in March. The listing was displayed in the checkout page as CAT 2, a term commonly used by [redacted] and direct seller markets to indicate a general section of stadium seating for major events like the Women's World Cup Final. The listing was incorrectly displayed on the map in "Suite 2" instead of CAT 2, a significant difference in location. That being said, the listing itself was displayed and priced according to the way the tickets were listed on [redacted].com, where the purchase was processed. The confirmation email that was sent from [redacted] accurately disclosed this information, however it is completely understandable that the consumer would have been unaware what “CAT 2” meant, since even our mapping system was unable to parse that indication. The broker who listed these tickets through [redacted] priced the tickets according to their own valuation of those seats. SeatGeek does not have any part of the pricing of tickets that appear on the site. These tickets were listed correctly by [redacted] as CAT 2 and the pricing was determined prior to the tickets being mapped on SeatGeek.The consumer indicates that SeatGeek does not give tickets that are selected on the screen, but gives tickets that are deemed comparable. After reviewing our correspondence with the consumer, this is not the information that was provided, but we can see where the confusion occurred. All tickets sold on SeatGeek are listed by the company directly selling the tickets, and they are listed and priced according to the valuation determined by the company selling them. If a listing is inaccurate, the selling vendor is responsible for adequately compensating the consumer. Alternatively, if SeatGeek is at fault for mapping a listing inaccurately, we take the means necessary to resolve the situation. Because these tickets were not mapped correctly, we offered the consumer a 40% refund if they would like to keep the tickets that were purchased. After reviewing the complaint and the situation from start to finish, we have determined that customers request for a full refund is perfectly reasonable, considering the importance of the event and the general frustration caused to the customer. This has been a long, drawn out process that should have been resolved sooner. That being said, we have reached out to the customer to let them know that we will be issuing a refund for the remainder of the cost of the order, honoring their request in this complaint.

In response to case ID #[redacted]. SeatGeek has removed all data and the account for the user. It appears that user attempted to login back in with [redacted] which subsequently create a new account for her dated on February [redacted], 2015. [redacted] from SeatGeek reached out to [redacted] to help guide her through the process of not connecting her [redacted] account to SeatGeek. Her account and data are confirmed deleted from out database. In order to prevent [redacted] from creating a new account if she logs in with [redacted] she was informed to remove the SeatGeek app from [redacted]. The following steps were sent to [redacted] on February [redacted], 2015 from [redacted] at SeatGeek."If you want to make sure that [redacted] won't allow SeatGeek to access your person details I mocked up a couple steps to revoke access to the SeatGeek app."[redacted]
[redacted]
[redacted]
[redacted]
[redacted]We consider this case resolved since the users account and data have been removed.

In case #[redacted], the customer reports that their tickets did not get them into the event.Firstly, we do absolutely everything we can to ensure tickets provided on our website are valid. Both the Trust & Safety team and the Broker Relations team are constantly working hard to ensure that only...

legitimate sellers are allowed to post tickets on SeatGeek. Every single instance of invalid tickets is carefully investigated with problematic sellers instantly removed from the site. Per company policy and the SeatGeek guarantee, if we come across invalid tickets, we can either purchase replacement tickets so that the customer can get into the event, or provide them with a refund of more than they paid for the tickets. In this occasion as the event passed, we offered the customer a refund of 120% once we investigated the seller and the claim. We have now refunded the customer in full for $276.00. We also mailed out a check for an additional $55. As a result, the issue has now been resolved.

In case #[redacted], the consumer reports that he purchased tickets to the Tori Kelly show in NYC. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – like [redacted], [redacted], or [redacted] – for...

tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, TicketNetwork.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a refundfrom [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that she purchased tickets for [redacted] Live, a concert.  When she arrived at the venue, her seats were different than expected.  She claims to have contacted our company and request a refund.   The consumer also states that she "bought a...

ticket from SeatGeek."  This is, however, an ambiguous and potentially misleading description of the service that SeatGeek provides.  SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is impossible to purchase tickets from SeatGeek.     SeatGeek is a search engine – exactly like [redacted], or [redacted] – for event tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek and place their order with the seller.  The consumer pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.   Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order.  To request a refund from SeatGeek for disappointing seats at an event would be like requesting a refund from [redacted] (the popular local search engine & restaurant review website) for a hair in your soup.   In addition to this, based on the contact and order information provided by the consumer in her complaint, we have no record of any sort of contact attempt by the consumer. The consumer did not provide an order number and we have no record of an order placed with any of our vendors under the consumer's name, email address, or phone number. We believe that the consumer may've placed an order elsewhere.   The consumer's complaint is the responsibility of the vendor, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.   If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our [redacted].

In case #[redacted], the consumer reports that he was charged for tickets to an event that he had previously believed he hadn't purchased.
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SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – like [redacted], [redacted], or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted].  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.
 
Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a vendor error would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. To make this even clearer for customers, we include verbiage in error messages that states, "We're sorry, the market is having trouble processing your order. Please check your email to verify your transaction was not completed."
 
The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.
 
If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

In complaint #[redacted], the customer claims that they were turned away at the door with tickets that were purchased through SeatGeek.  
font-size: 12px; font-family: Arial;">The customer mentions that SeatGeek offers a guarantee to protect tickets purchased from our company, in the rare case that they are deemed invalid by the venue. This is true.   The customer claims that she has reached out to us multiple time via email. SeatGeek has no record of email attempts from the email provided.   SeatGeek would be glad to resolve this dispute with the customer if they would reach out to us at [redacted] or by calling us at ###-###-#### so that we can begin the investigation to identify what lead to the issue and process the refund for the customer.

I "purchased" tickets for a sporting event through seatgeek. After my credit card was charged several thousand dollars for the tickets I received a notice saying that the sale is "pending." After I inquired by email what that meant, seatgeek customer service explained that they needed to confirm the sale with the ticket seller. It took them 15 hours to finally let me know that the sale was not confirmed by the seller. For those 15 hours I was essentially held hostage by this business practice. It also ended up costing me hundreds of dollars because ticket prices had risen considerably in those 15 hours. This corrupt policy aids only the seller and hurts buyers. Seller can lock in a price with a buyer but if the prices seem to go up they can cancel the deal and seek a higher price. The policy is also not made clear on the website. It is only available in the fine print of the terms. This is a significant restriction on sales and needs to be stated more clearly from the outset.

In case # [redacted], the consumer reports that he purchased tickets to Cleveland Browns at Baltimore Ravens but did not receive them from the seller, [redacted].  SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus does not sell these tickets. SeatGeek is a search...

engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like refund back onto a customer’s card or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund for undelivered tickets to an event, the customer needs to dispute and request a refund from [redacted] unexpectedly went through a liquidation crisis recently. This was a highly disappointing and unexpected development. We were told by [redacted]’s seller, that this customer would not be affected by the crisis which is why no notification email was sent. We have suggested that the customer contact their card company to find out whether they may be entitled to reverse the associated charges.  As a courtesy, we also offered to purchase replacement tickets for the customer. As mentioned above, as we are not the company to charge the customer’s card, we are not able to refund the card directly. We have also offered to provide courtesy compensation.  The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

SeatGeek resolved the issue with the tickets for the St. Louis Cardinals at Chicago Cubs and refunded the customer in full in the amount of $198 on September [redacted] 2016. The ticket provider failed to upload these tickets in a timely manner so we went ahead and refunded the customer. This is...

incredibly rare and we investigate any sellers that fail to provide the promised product. As soon as we realized their mistake, we issued the refund in full. In regards to the tickets purchased for Phish at Wrigley Field the tickets were all together. Wrigley Field is an older stadium, and their seating is a little unusual. Wrigley Field does not determine their sections by the presence of aisles, rather they split sections down middle of a given row. These seats are all consecutive right in the middle of Row 1, though they're technically in separate sections.Attached you can find our conversation with Aaron, a representative for the Cubs, confirming that the tickets were together. Per our terms and conditions, we have an "all sales are final" policy. As we provided product as requested, we are not able to issue a refund on this occasion.Thank you,SeatGeek

SeatGeek resolved this issue and refunded the customer in full in the amount of of $442.62 on April [redacted] 2015. SeatGeek is a ticket aggregator, or search engine, that lists and maps ticket listings from various vendors online. SeatGeek is 100% free to use and we do not charge customers for...

ticket orders- we direct our users to purchase tickets from different online vendors. The customer reached out to SeatGeek because he believed that the tickets he purchased from [redacted], a separate ticket company, had been mapped incorrectly on our site. The customer thought that he was purchasing tickets in the Center Mezzanine section of the venue, but [redacted] provided him with tickets for the Right Mezzanine section, not Center Mezzanine. The map marker which designated the location of the tickets he purchased was displayed in the Center Mezzanine section of the map on [redacted].Occasionally when a vendor lists tickets online, they will be listed as simply "Mezzanine" instead of Mezzanine Right, Mezzanine Left, or Mezzanine Center. This is how [redacted] listed these particular tickets via the data which they sent to SeatGeek's system regarding the specific ticket information. SeatGeek didn't actually map the tickets incorrectly, but the tickets were mapped as simply Mezzanine, with no center, left, or right classification provided. When there is no center, left, or right classification provided for these Mezzanine tickets, we normalize these listings by placing them in the geographical center of the map. When a customer's cursor hovers over that specific row, the entire row (spanning from left to right Mezzanine) will highlight. This, along with a popup box that says "this ticket could be anywhere in the highlighted row," is meant to warn our customers that the ticket may not be in the Center Mezzanine, but could potentially be in Right Mezzanine or Left Mezzanine.The customer was understandably frustrated since [redacted] had not provided us with explicit information regarding the center, right, or left location of his Mezzanine tickets. SeatGeek did provide the customer with information expressing that the tickets could be anywhere in the Mezzanine section, and the customer had already attended the event, so we initially offered the the customer a 30% refund for his order. Still, we sincerely really regret that this customer had such a negative experience on our site, and we absolutely understand his frustration regarding the clarity of how we communicated the exact location of the tickets. We have since refunded the customer in full for his order in the amount of $442.64. Thank you, SeatGeek

In case #[redacted], the consumer reports that she purchased 2 tickets to an NFL game, only to find out at the gate that they were not valid at the gate.  I believe this case should be marked as resolved.  The consumer's complaint includes a desired settlement for a credit card...

chargeback to be accepted and we granted the request.If you have any questions about this case, please don't hesitate to ask.

The customer is claiming to have purchased tickets with SeatGeek but we have no record whatsoever of this purchase. The customer spoke to multiple customer service agents all of which could not find this order, searching for the customer’s email, phone number, last 4 of the card, event...

information, value of purchase and date of purchase. Additionally, when a customer purchases from SeatGeek, the charge shows as “SeatGeek” or “Braintree”. We have never seen a SeatGeek charge appear as described by this customer. As a result, we are led to believe this order went through an alternative company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that she had an issue after purchasing tickets to Pittsburgh Penguins versus New York Rangers hockey playoff Game 7.SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek...

is a search engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, ticketnetwork.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.Since SeatGeek is not a party in the transaction, we don't have the ability to do things like refunding the order placed with ticketnetwork. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup.The consumer's complaint is the responsibility of the seller, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at http:[redacted]

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Description: TICKET SALES-EVENTS

Address: 400 Lafayette Street, 4th Floor, New York, New York, United States, 10003

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