SeatGeek

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The business refunded me the whole amount I paid for the tickets.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How can I contact the seller? To get a refund 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  P.SI still feel that as the service provider or host site you should work better at assuring you customers you will only deal with top notch outsourced companies. It is to my understanding there is a history of this type of activity on the app with your company. Simply holding standards as to who you do business with will extend a far further to welcome customers and have them extend a worthy review. I assure your app benefits from any business conducted on your  behalf. There fore a poor experience does not reflect on your third party but on the service you provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business refunded me the whole amount I paid for the...

tickets.
Sincerely,
[redacted]

The customer states that we have yet to refund her. This is untrue. We have absolutely refunded this customer 120% of her order cost. 100% of this customer's order cost was refunded to the card used to make the purchase on 1/**/2017. We processed a check for this customer the same day, and it has since been mailed out. We are attaching proof of this from our internal system for review. This case should be considered closed as we have resolved it on our end in full.

In case #[redacted], the consumer reports that she purchased tickets for a concert by accident and consequently requested a refund.The...

consumer also states that she ordered by mistake "on this website."  This is, however, an ambiguous and potentially misleading description of the service that SeatGeek provides.  SeatGeek does not own tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek.  SeatGeek is a search engine – exactly like [redacted], [redacted], or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek place their order directly with the seller.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. The only transactions that Seatgeek is involved in are through our SG marketplace. However this order was place with a vendor who lists on our site, UberSeat. Uberseat was also responsible for charging the customer's card.Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order.  And since we are not paid any amount of money as part of the transaction, we have none of the consumer's money to refund/return to them.  To request a refund from SeatGeek for accidentally ordering seats at an event would be like requesting a refund from [redacted] (the popular local search engine & restaurant review website) for a hair in your soup.The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

In case [redacted], the consumer reports that he encountered an issue with the payout of a ticket sale on the SeatGeek Marketplace and that Customer Service was slow to respond.   SeatGeek has no record of any voicemails left by the customer from their verified phone number and an email sent...

from the customer to our company has been responded to. Further correspondence is always welcome via email at [redacted] and through our phone line and voicemail inbox at ###-###-####.   SeatGeek provides a marketplace where customers can list and sell tickets they can or would no longer like to use. SeatGeek terms of use clearly state that sellers must list valid tickets to the SeatGeek Marketplace. The party in the transaction who purchased the tickets in question contacted SeatGeek and claimed that one (1) of the tickets were invalid and that the customer was turned away at the gate.   When a claim of invalid tickets is made, SeatGeek suspends payout and launches an investigation to verify the claim. The consumer in case #[redacted] is currently under investigation.   A representative from SeatGeek will be reaching out and working with the customer through this investigation and to help resolve this issue.   On these grounds, I believe that this case should be considered resolved.   If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted] and in our terms of use at [redacted].

Revdex.com:SeatGeek contacted me and we reached a resolution on this matter to my satisfaction.  Since I only submitted my complaint one day ago I cannot be sure if their offer was a direct result of being contacted by Revdex.com, but perhaps it was my threat to...

make a complaint to Revdex.com that prompted them to make an offer.In any event, I appreciate any efforts on my behalf
Complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei 
 
I bought the tickets through seat geek they should do due diligence to help the customers fulfill their request  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I expect to receive a full refund for this transaction and have not seen it yet. Attached are two screen shots, one from my bank statement showing on 12/**/16, $58.00 was charged from SeatGeek. The other attachement shows my email confirmation showing my order number and additional details regarding the event.The day of event, I spoke with a SeatGeek representative, who at the time, confirmed she was with Seatgeek. She acted clueless when I gave her my order number and told me I must be mistaken with Ticketmaster. All while I'm looking at my email and bank statement that clearly said "SeatGeek." I have purchased tickets with SeatGeek before and never had an issue, so for SeatGeek to make it seem like I am not competent enough to know what phone number I'm calling or remember where I had bought my tickets from is offensive. My Mother passed away last week, so thank you for taking that oppurtunutiy away from her and I to see our first Bengals game together, whilst creating more stress and robbing me of my money. I will be contacting my bank if your company finds it difficult to be honest.Regards,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As SeatGeek stated, they accept no responsibility for my issue. Although I understand that SeatGeek is not directly to blame, because I purchased the tickets through their website, and they would have been the ones to deliver my tickets had the tickets been authentic, they would be remiss to not accept partial responsibility or, as a measure of goodwill, try to rectify the situation. updateTo Whom it May Concern,[redacted]In reference to complaint #[redacted], I have disputed said charges on my credit card and was refunded the full amount through the credit card company. Does this require any action on my part as far as settlement of the complaint goes? Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that he was charged for tickets to an event that he had previously believed he hadn't purchased. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search...

engine – like [redacted], or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted].  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a vendor error would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. To make this even clearer for customers, we include verbiage in error messages that states, "We're sorry, the market is having trouble processing your order. Please check your email to verify your transaction was not completed." The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that he purchased tickets and never received the $20 for his promotional code entered pre-purchase. Normally our promotional codes are issued as rebates, issued via PayPal or check. We experienced a technical issue preventing his submission from successfully...

processing and consequently, delaying his payment. As a result, we issued the customer a refund directly back on the customer's card for the amount of $20 on October [redacted], 2016. The customer should now have received this payment, thereby resolving this issue.  Thank you,SeatGeek

In case #[redacted], the consumer reports that he purchased tickets to the Sooners at Badgers on December [redacted] and his order was cancelled by the ticket provider, [redacted]. SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus does not sell these tickets. SeatGeek is...

a search engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things modify a consumer's order. SeatGeek does not own or hold tickets.  [redacted] provided a 120% refund to make up for the cancellation of the order on September [redacted], 2016. Per our guarantee, we state that SeatGeek/ vendor partners either provide you with comparable tickets or provide a refund. In this situation, the seller did not have comparable replacements so provided a 120% refund. The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]..

We have reviewed the response made by the consumer in reference to SeatGeek's response to ID# [redacted].Looking into the correspondence on our side, we had two employees (which includes one of our team leads) go above and beyond our usual protocol on June [redacted] and reach out to TicketCity about the customer's order. A representative from TicketCity responded acknowledging the issue and committing to resolve the issue with the consumer. We've included a screenshot of the conversation, which includes timestamps: [redacted] This is an issue that only the direct vendor, TicketCity, can resolve and one that they have indicated that they will resolve with the consumer. Again, SeatGeek is a search engine for tickets. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. SeatGeek's role in this issue should be considered resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I believe the business only responded to this complaint because I notified the BBC. Prior to Revdex.com...

involvement there was very poor communication,  and no resolution for weeks. Within 24 hours of Revdex.com involvement the resolution was met. 
Sincerely,
[redacted]

Review: There are charges on my credit card that do NOT belong there. June * 2015 for $454.40 June **,2015 for $480.15 and June **,2015 for $485.30. The bill states that it is through "Crowd Seats" and when I call "Crowd Seats" to get this solved they tell me that I have to call "Seat Geeks". I call "Seat Geeks" and no real person ever answers, but I leave 3 messages and my daughter leaves one message. We get no assistance, they leave a message stating to email [redacted] -which doesn't exist. So, no help ANYWHERE. Terrible customer service.Desired Settlement: I want this taken off of my credit card bill because they should not have ever been charged to me.

Business

Response:

At the time of this complaint, SeatGeek had not received any emails in regard to this issue to the [redacted] email address that is used for all incoming complaints. The phone number the consumer called was the SeatGeek Press Line, which is not intended for customer inquiries, which is why there was no response to the voicemails. SeatGeek is a ticket aggregator that displays tickets from major ticket selling websites. The consumer correctly identifies that all three purchases were made through Crowd Seats. After corresponding with Crowd Seats and investigating each order, we have confirmed that all three purchases were fully confirmed and verified, after which, the tickets selected were delivered well ahead of the event in question. The consumer who submitted this complaint confirmed that her daughter placed the orders in question, but contends that Crowd Seats did not deliver tickets for the first two orders that were placed. We have informed the consumer that in these situations, it is the purchasers responsibility to follow up with the vendor from whom they purchased tickets before placing another order. According to Crowd Seats, all three of these orders were confirmed and tickets were delivered each time an order was placed. We have provided this information to the consumer who submitted this complaint and confirmed with Crowd Seats that each order was filled as requested.

Review: Just looked at my bank statement. I purchased 2 tickets from seatgeek on 9/* for an upcoming football game for $633.00. After checkout I have been charged an extra $18.99 USD for FOREIGN TRANSACTION FEES by [redacted]? This was not noted in the listing OR checkout screen. If I would have known this I would have gone elsewhere!!! [redacted]Desired Settlement: I want refunded in full for the $18.99 foreign transaction fees.

Business

Response:

We appreciate this being brought to our attention. This is an extremely uncommon occurrence, but because [redacted] is based in Canada, this particular charge caused a foreign transaction fee from the bank. We have reached out to the customer to refund this fee in full, as we would have absolutely disclosed this if we were aware that the bank would charge this fee. SeatGeek places a significant focus on making sure that all fees are disclosed ahead of time, so we are happy to help this get this resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently purchased tickets for a St. Louis Blues hockey game through this website. I have never had any problems with them until now. Before I get into it I will let you know that I understand that the dot that represents the seats on their website map does not give the exact seat number or location.

The tickets I purchased were in Section 119 row BB. Section 119 at the [redacted] has both an All-Inclusive section in which all the seats are in rows that are double letters (AA-BB-CC etc) and seats that are in the plaza level, which are not All-Inclusive. The map on their website clearly defines the different sections of 119 because there is a separation between the two. The dot for the tickets that I purchased were in the All-Inclusive section. Those are the tickets that I thought I was getting. So I purchase the tickets and they are E-mailed to me and I come to find out that they aren't the All-Inclusive seats, they are Plaza level seats.

So just to make sure I went to another website that had a map of [redacted] that displayed the seat numbers. I matched my seat numbers (20-21) with those on their map and sure enough they were Plaza level seats, not the All-Inclusive I thought I was getting.

Since SeatGeek fails to provide the seat numbers for the tickets available and the dot representing the location of my seats was in the All-Inclusive section of 119 and not the Plaza level of 119 I feel like I have been scammed. If the map clearly shows two different sections of 119 shouldn't the dots that represent the tickets to the same? If I knew the tickets I were buying were going to be where they actually are, I would have bought other, better tickets for a cheaper price.

So basically my complaint is if you are going to show section 119 divided into All-Inclusive and Plaza clearly on their website map they need to either (A) Give the seat numbers so the buyer can actually see where the seats are or (B) Program their website map to show the All-Inclusive seat dots in the All-Inclusive section of 119 and the Plaza level seat dots in the Plaza level of 119.

Like I said, I have never had a problem with SeatGeek before and think that this is a quick, easy fix for them to avoid this situation in the future. I have e-mailed them and not received a response yet. I would be willing to use them again if they can resolve this problem for myself and anyone that might have the same problem in the future.Desired Settlement: I would like a full refund of the two tickets I purchased or the 2 All-Inclusive seats to this game that I was intending on purchasing. Now I'm stuck with seats that I do not want.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The business refunded me the whole amount I paid for the tickets.

Sincerely,