SeatGeek Reviews (113)
Review: Two tickets were ordered by mistake on this website. I contacted the vendor and they said they can't refund it. I can't affor these tickets because the total was $261.Desired Settlement: I deserve 100 percent of my money back because these were a mistake.
Used to purchase tickets for an event. Tickets were invalid at the door, and the ticket office could not do anything about third party vendors. Tried calling customer service, went straight to voice mail. No call back. Could not use the advertised tickets for game.
Review: I purchased tickets to game 7 of the 2014 World Series via the Seatgeek website. I found two tickets listed on their site that were right behind home plate. The price looked good so I clicked on the link to purchase the seats. When I clicked on the link, I was taken to a purchasing page on the [redacted] website. There was nothing on that site that indicated my seats were anything different from the listing I originally saw on the Seatgeek website, so I made the purchase. Minutes later, I received a purchase confirmation email from [redacted]. The email listed seats that were not the ones right behind home plate, which I though I had purchased. Instead of being right behind home plate, the seats were higher up and at a table. This was completely different from the seats I thought that I was getting. I paid a lot of money and the seats were the wrong seats. I immediately tried to sell the tickets, but was unable to do so because the seats were not that desirable. Plus, I couldn't get a price that was anywhere near what I paid for them. I contacted both Seatgeek and [redacted] and explained the situation. Seatgeek offered to refund me 30% of my purchase and told me to contact [redacted] to see if they'd be willing to take responsibility for some of it. Seatgeek said that their site merely mirrors the listings from other sites, so if something was incorrect on their site then it was probably because the listing was wrong on the originator's site. [redacted] claims that this is all Seatgeek's fault. Anyways, I don't really care whose fault it is so long as a I am refunded for the money I spent. Seatgeek already refunded me 30% of the amount, so I am now looking for them to refund the remaining 70%...since [redacted] will not take any responsibility. In all reality, the listing on Seatgeek was misleading and flat out wrong so they are more at fault than anyone else.Desired Settlement: I need to be refunded the remaining 70% of my purchase.
Review: We selected 4 seats in Suite 2 using SeatGeek on March **, 2015 and made the purchase for the Women's World Cup Final game scheduled for July *, 2015. The total ticket price is $2016. We received the tickets on June **, 2015 but they were in Section 414 row VV, not Suite 2. We knew we had selected the right seats when we made the purchase.
Review: The ticket seller misrepresented the tickets purchased. I contacted customer support regarding buying tickets that their website marked as a "good deal" based on their price and location. When I arrived at the venue, my seats were in the very last row of the building and not on the floor as promised. The ticket holder was contacted and they said the tickets were listed correctly and SeatGeek misrepresented their location. Despite several e-mails asking for full reimbursement, the company says the blame is mine for not closely enough checking the tickets and only offered a 30% refund. I asked for a phone call from a [redacted] and received another e-mail saying %30 refund was all that could be offered. SeatGeeks system is to blame for selling me tickets I would have never purchased. They were over-priced for their location, and seatgeek misrepresented their location.Desired Settlement: I feel that full reimbursement is the only fair solution. I did not receive the product I expected.
Review: On Thursday July [redacted] I purchased 2 tickets from the SeatGeek android app. I chose the tickets based on the map, what showed as the location was the front right center mezzanine. There were only 2 tickets left so I clicked on it to purchase. Since they tell you beforehand they can't give you the seat numbers until after you purchase them and receive the email to download the tickets I wasn't concerned with that. I wasn't even concerned with the row, just the section. The particular show I chose wasn't yet sold out but I opted to not get the seats for cheaper offered by [redacted] since they were in the back section of the mezzanine. After I received the tickets they were not only not the row I was told they would be in but they were in the back section of the mezzanine, the next to last row in the whole theater. I paid $40 more for these tickets that I thought were in the front mezzanine section than the tickets being still sold by [redacted] in the back section. I would not have complained being in one row back from what I was originally told. However, I feel that their layout showing the seats on the app is intentionally misleading and they bank on people not realizing it until after purchase when they cannot be returned. Upon looking at a different seating chart from where the tickets were represented on SeatGeek (there is basically a "dot" in the section where the tickets are) I saw that they were indeed in the back section, not the one I thought I was buying tickets for. I contacted SeatGeek and they tried to take responsibility off of themselves by saying they are just a "search engine" but in my opinion if they are using other ticket selling services within their app they are equally responsible. I did further research and have found a disgusting amount of complaints exactly like mine, and much worse. They should sell the seats that they are representing on the seating chart. They tried to explain the concept of ticket re-selling and that sometimes you pay less than face value and sometimes you pay more if the event is sold out or popular. I fully understand that but the show was not sold out. I could have bought the tickets from [redacted] for $40 less for the same seats as I thought I was getting a great deal on. I had thought about asking for the full refund of $127.50 for the disappointment and misrepresentation but I thought the $40 I overpaid and never using their service again would also be fair.Desired Settlement: I would like to be refunded $40, which is what I overpaid for the misrepresented tickets that I could have bought on [redacted] for the same row I was given.
Review: I bought a ticket from SeatGeek that was supposed to be in a much better section of the theater and ended up with a significantly poorer ticket in the balcony that I could have bought for less than half the price. This was false pretense. I called to remove the matter and sat on hold for 30 minutes only to be told that someone in another department should get back with me in a few days.Desired Settlement: I would like a refund
Review: Six (6) months prior to a concert, I purchased two tickets on SeatGeek.com for my daughter's birthday (Order number [redacted]). When I purchased the tickets on the site, I paid a premium ($280) for seats in the 3rd row next to the stage (section F2). When I received the tickets, I validated that they were seats in the 3rd row. When we got to the stadium, it turned out that I had received tickets for the wrong seats and we were over 100 yards from the stage (the length of a football field). The tickets were $30 tickets in the 3rd row of section [redacted], instead of the 3rd row of Section F2, next to the stage.
Review: I signed up for a phone app and wanted to unsubscribe. I sent am email to the suport email and recevied the following reply:
Review: I purchased two tickets to the New York Giants @ Miami Dolphins game on 12/** through Seatgeek.com. (Order # [redacted]) The total for the purchase was $218.
Review: I purchased a pair of tickets from SeatGeek. Eighteen hours later my order is cancelled and due to the volatile nature of the market tickets are 5 times what they were. Eighteen hours to notify me of an inventory error as the tickets, according to them, were sold moments before my transaction? In today's age that is unacceptable. In fact twice prior I was thwarted by the "unavailability error" as I went to check out, instantenously. Needless to say I will never do business with SeatGeek again.Desired Settlement: I would like the tickets, or those comparable in nature, to the agreed upon price at checkout.
Review: On March *, 2015, I purchased 2 tickets to the play Wicked at 2PM on March **, 2015. While browsing for tickets, I found what I thought was a deal. I immediately purchased what was advertised and shortly after when I received the confirmation email, I got a different set of tickets. I contacted the merchant and they said that although it was a mapping issue, that they could only refund 30% of the price. I refused the partial refund and opened a dispute with my credit card company.Desired Settlement: Full refund of $442.64
Review: I ordered 2 tickets off of the seat geek app from a company called uber seat I paid $48 each my card was charged these tickets were for a Kansas City royals game there were tons of seats available from lots of different seller all about the same price since this is game number 2. After I bought my seats the royals announced a special event for that day. A few hours later I checked my email again and got a new email from the company saying my tickets got canceled but there was other's I could buy so I looked they were 10 times the price as the ones I purchased. It seems that this company canceled my tickets after realizing there would be more demand for my seat that I boughtDesired Settlement: I would like my tickets that I bought for the amount that this company and I both agreed on