SeatGeek

I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol and something on his bucket list) as a big Christmas present for him. It was $200 / ticket and was my absolute max price range I could afford.

Some time later right before Christmas, I received an email from the vendor that Seat Geek used (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were suddenly 3x what they were before and way out of what I could afford.

After reaching out to both Seat Geek and Razor Gator I was given no reasonable explanation. They seemed dodgy, told me I had no recourse and that my only option was to basically buy back my, or similar, tickets at the now higher price.

SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. They offered me NO protection or assistance when I was victimized by their vendor. This just seems wrong to me and more wrong when I discovered other people falling victim to the same scam in an article about a similar company Stub Hub. [redacted]

This seems wrong to me, and I hope someone puts a stop to it.

Review: Two tickets were ordered by mistake on this website. I contacted the vendor and they said they can't refund it. I can't affor these tickets because the total was $261.Desired Settlement: I deserve 100 percent of my money back because these were a mistake.

Consumer

Response:

The tickets were ordered without my permission and I can't afford them.

Business

Response:

In case #[redacted], the consumer reports that she purchased tickets for a concert by accident and consequently requested a refund.The consumer also states that she ordered by mistake "on this website." This is, however, an ambiguous and potentially misleading description of the service that SeatGeek provides. SeatGeek does not own tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – exactly like [redacted], [redacted], or [redacted] – for tickets. We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek place their order directly with the seller. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. The only transactions that Seatgeek is involved in are through our SG marketplace. However this order was place with a vendor who lists on our site, UberSeat. Uberseat was also responsible for charging the customer's card.Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. And since we are not paid any amount of money as part of the transaction, we have none of the consumer's money to refund/return to them. To request a refund from SeatGeek for accidentally ordering seats at an event would be like requesting a refund from [redacted] (the popular local search engine & restaurant review website) for a hair in your soup.The consumer's complaint is the responsibility of the seller, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.If you have any questions, please feel free to ask. All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How can I contact the seller? To get a refund

Sincerely,

Used to purchase tickets for an event. Tickets were invalid at the door, and the ticket office could not do anything about third party vendors. Tried calling customer service, went straight to voice mail. No call back. Could not use the advertised tickets for game.

Review: I purchased tickets to game 7 of the 2014 World Series via the Seatgeek website. I found two tickets listed on their site that were right behind home plate. The price looked good so I clicked on the link to purchase the seats. When I clicked on the link, I was taken to a purchasing page on the [redacted] website. There was nothing on that site that indicated my seats were anything different from the listing I originally saw on the Seatgeek website, so I made the purchase. Minutes later, I received a purchase confirmation email from [redacted]. The email listed seats that were not the ones right behind home plate, which I though I had purchased. Instead of being right behind home plate, the seats were higher up and at a table. This was completely different from the seats I thought that I was getting. I paid a lot of money and the seats were the wrong seats. I immediately tried to sell the tickets, but was unable to do so because the seats were not that desirable. Plus, I couldn't get a price that was anywhere near what I paid for them. I contacted both Seatgeek and [redacted] and explained the situation. Seatgeek offered to refund me 30% of my purchase and told me to contact [redacted] to see if they'd be willing to take responsibility for some of it. Seatgeek said that their site merely mirrors the listings from other sites, so if something was incorrect on their site then it was probably because the listing was wrong on the originator's site. [redacted] claims that this is all Seatgeek's fault. Anyways, I don't really care whose fault it is so long as a I am refunded for the money I spent. Seatgeek already refunded me 30% of the amount, so I am now looking for them to refund the remaining 70%...since [redacted] will not take any responsibility. In all reality, the listing on Seatgeek was misleading and flat out wrong so they are more at fault than anyone else.Desired Settlement: I need to be refunded the remaining 70% of my purchase.

Business

Response:

In Case #[redacted] the consumer was refunded the full amount requested in the complaint on December [redacted], 2014. Here is a screenshot of the confirmed payment to the consumer from [redacted]We consider this case to be resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We selected 4 seats in Suite 2 using SeatGeek on March **, 2015 and made the purchase for the Women's World Cup Final game scheduled for July *, 2015. The total ticket price is $2016. We received the tickets on June **, 2015 but they were in Section 414 row VV, not Suite 2. We knew we had selected the right seats when we made the purchase.

We reported the problem to SeatGeek. They told us their system does not really give you the seats you selected on the screen it gives you what it thinks are comparable seats. Their normalization speech came into play when they responded to us saying we should have seen the warning before we purchased the tickets. There was no warning. Again, this is a lot of money and we would not have purchased uncertainties; that is why we went with them for a guarantee for the Suite 2 tickets.

SeatGeek then made us contact [redacted] to figure out why there was a discrepancy between the tickets we selected on the screen and the tickets we received. [redacted] stood by their claim that they received an order for Cat2 and not Suite2.

Through several calls and emails initiated by me between [redacted] and SeatGeek, SeatGeek confirmed there was a mapping error in there system and we definitely purchased 4 tickets in Suite 2. They then tried to offer us 40% to keep the tickets or to buy back the tickets. We are out far more than 40% and there is no time to sell these tickets and purchase additional seats.

SeatGeek then tried to convince me that 4 tickets 3 rows from the top of the stadium in row VV were priced at $2000 on March **, 2015; suggesting that we still had a “great” deal. Now I'm being made a fool of. On June **, 2015 4 tickets in row C of that same section were priced around $1200. I have an MBA with 4 classes in Economics. I know how price fluctuates based on supply and demand and the scenario described by SeatGeek is not an accurate representation of supply and demand.Desired Settlement: I ended up taking the 40% refund just because that's all they were willing to do. I firmly believe I am entitled to a full refund of the remaining 60% totaling $2016. I should not have to bear the loss for an issue between [redacted] and SeatGeek. A full refund is fair for the numerous hours I spent going back and forth between [redacted] and SeatGeek on this issue. Finally, a once in a lifetime opportunity is now gone and we are stuck in the rafters possibly not even seeing the players on the field.

Business

Response:

In this case, the consumer reports that the tickets he received were mismapped at the time of purchase (March 2015). Unfortunately, this is correct, and in our correspondence with the customer, we sent over proof of this fact, which was mentioned in the complaint. SeatGeek sources tickets from a wide variety of sources, and in this particular case, the listing that was displayed on the site was displayed incorrectly on the maps that were available in March. The listing was displayed in the checkout page as CAT 2, a term commonly used by [redacted] and direct seller markets to indicate a general section of stadium seating for major events like the Women's World Cup Final. The listing was incorrectly displayed on the map in "Suite 2" instead of CAT 2, a significant difference in location. That being said, the listing itself was displayed and priced according to the way the tickets were listed on [redacted].com, where the purchase was processed. The confirmation email that was sent from [redacted] accurately disclosed this information, however it is completely understandable that the consumer would have been unaware what “CAT 2” meant, since even our mapping system was unable to parse that indication. The broker who listed these tickets through [redacted] priced the tickets according to their own valuation of those seats. SeatGeek does not have any part of the pricing of tickets that appear on the site. These tickets were listed correctly by [redacted] as CAT 2 and the pricing was determined prior to the tickets being mapped on SeatGeek.The consumer indicates that SeatGeek does not give tickets that are selected on the screen, but gives tickets that are deemed comparable. After reviewing our correspondence with the consumer, this is not the information that was provided, but we can see where the confusion occurred. All tickets sold on SeatGeek are listed by the company directly selling the tickets, and they are listed and priced according to the valuation determined by the company selling them. If a listing is inaccurate, the selling vendor is responsible for adequately compensating the consumer. Alternatively, if SeatGeek is at fault for mapping a listing inaccurately, we take the means necessary to resolve the situation. Because these tickets were not mapped correctly, we offered the consumer a 40% refund if they would like to keep the tickets that were purchased. After reviewing the complaint and the situation from start to finish, we have determined that customers request for a full refund is perfectly reasonable, considering the importance of the event and the general frustration caused to the customer. This has been a long, drawn out process that should have been resolved sooner. That being said, we have reached out to the customer to let them know that we will be issuing a refund for the remainder of the cost of the order, honoring their request in this complaint.

Review: The ticket seller misrepresented the tickets purchased. I contacted customer support regarding buying tickets that their website marked as a "good deal" based on their price and location. When I arrived at the venue, my seats were in the very last row of the building and not on the floor as promised. The ticket holder was contacted and they said the tickets were listed correctly and SeatGeek misrepresented their location. Despite several e-mails asking for full reimbursement, the company says the blame is mine for not closely enough checking the tickets and only offered a 30% refund. I asked for a phone call from a [redacted] and received another e-mail saying %30 refund was all that could be offered. SeatGeeks system is to blame for selling me tickets I would have never purchased. They were over-priced for their location, and seatgeek misrepresented their location.Desired Settlement: I feel that full reimbursement is the only fair solution. I did not receive the product I expected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Thursday July [redacted] I purchased 2 tickets from the SeatGeek android app. I chose the tickets based on the map, what showed as the location was the front right center mezzanine. There were only 2 tickets left so I clicked on it to purchase. Since they tell you beforehand they can't give you the seat numbers until after you purchase them and receive the email to download the tickets I wasn't concerned with that. I wasn't even concerned with the row, just the section. The particular show I chose wasn't yet sold out but I opted to not get the seats for cheaper offered by [redacted] since they were in the back section of the mezzanine. After I received the tickets they were not only not the row I was told they would be in but they were in the back section of the mezzanine, the next to last row in the whole theater. I paid $40 more for these tickets that I thought were in the front mezzanine section than the tickets being still sold by [redacted] in the back section. I would not have complained being in one row back from what I was originally told. However, I feel that their layout showing the seats on the app is intentionally misleading and they bank on people not realizing it until after purchase when they cannot be returned. Upon looking at a different seating chart from where the tickets were represented on SeatGeek (there is basically a "dot" in the section where the tickets are) I saw that they were indeed in the back section, not the one I thought I was buying tickets for. I contacted SeatGeek and they tried to take responsibility off of themselves by saying they are just a "search engine" but in my opinion if they are using other ticket selling services within their app they are equally responsible. I did further research and have found a disgusting amount of complaints exactly like mine, and much worse. They should sell the seats that they are representing on the seating chart. They tried to explain the concept of ticket re-selling and that sometimes you pay less than face value and sometimes you pay more if the event is sold out or popular. I fully understand that but the show was not sold out. I could have bought the tickets from [redacted] for $40 less for the same seats as I thought I was getting a great deal on. I had thought about asking for the full refund of $127.50 for the disappointment and misrepresentation but I thought the $40 I overpaid and never using their service again would also be fair.Desired Settlement: I would like to be refunded $40, which is what I overpaid for the misrepresented tickets that I could have bought on [redacted] for the same row I was given.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a ticket from SeatGeek that was supposed to be in a much better section of the theater and ended up with a significantly poorer ticket in the balcony that I could have bought for less than half the price. This was false pretense. I called to remove the matter and sat on hold for 30 minutes only to be told that someone in another department should get back with me in a few days.Desired Settlement: I would like a refund

Business

Response:

In case #[redacted], the consumer reports that she purchased tickets for [redacted] Live, a concert. When she arrived at the venue, her seats were different than expected. She claims to have contacted our company and request a refund. The consumer also states that she "bought a ticket from SeatGeek." This is, however, an ambiguous and potentially misleading description of the service that SeatGeek provides. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is impossible to purchase tickets from SeatGeek. SeatGeek is a search engine – exactly like [redacted], [redacted], or [redacted] – for event tickets. We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek and place their order with the seller. The consumer pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. To request a refund from SeatGeek for disappointing seats at an event would be like requesting a refund from [redacted] (the popular local search engine & restaurant review website) for a hair in your soup. In addition to this, based on the contact and order information provided by the consumer in her complaint, we have no record of any sort of contact attempt by the consumer. The consumer did not provide an order number and we have no record of an order placed with any of our vendors under the consumer's name, email address, or phone number. We believe that the consumer may've placed an order elsewhere. The consumer's complaint is the responsibility of the vendor, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask. All of this information about SeatGeek (and more) is publicly available on our [redacted].

Review: Six (6) months prior to a concert, I purchased two tickets on SeatGeek.com for my daughter's birthday (Order number [redacted]). When I purchased the tickets on the site, I paid a premium ($280) for seats in the 3rd row next to the stage (section F2). When I received the tickets, I validated that they were seats in the 3rd row. When we got to the stadium, it turned out that I had received tickets for the wrong seats and we were over 100 yards from the stage (the length of a football field). The tickets were $30 tickets in the 3rd row of section [redacted], instead of the 3rd row of Section F2, next to the stage.

I tried to correct the issue the night of the concert, but the offices were closed. The day after the show, I contacted [redacted], which is where SeatGeek had "purchased" the tickets from. [redacted] said that they could see a mapping error in their system and to e-mail SeatGeek, as they would provide me with a refund due to the error. I e-mailed SeatGeek and received the response below. Even though they admit that they have "mapping" errors, they only offered me a partial refund (which I have received). Since the product I received is not what was ordered and it was due to an error by SeatGeek, I would like to receive a full refund.

Hi [redacted]

SeatGeek maps 1,000s of tickets from hundreds of vendors from across the web, and in order to do so efficiently we use a process called normalization. Normalization is when we systematically scrape data from ticket sites - [redacted], etc. - and they automatically plot on our map and show up on our listing feed. So, because the sheer volume of the listings that appear, we aren't able to manually check them and sometimes errors occur. This is why we urge our customers to double check their tickets when they reach the final checkout page of their order.

With that said, we are able to refund you 30% of the total ticket cost, $84. We can do this via check o[redacted]. Please let us know which you prefer, and what address to use.

Thanks!

--

[redacted].

Customer Support

SeatGeekDesired Settlement: Even though: (1) [redacted] confirmed that there was a mapping error on their order from SeatGeek; and (2) SeatGeek admitted that they have "mapping" errors; they only offered me a partial refund (I received $84 refund on August **). Since the product I received is not what was ordered and it was due to an error by SeatGeek, I would like to receive a full refund. I would like to receive the remaining $196 refund of my $280 order.

Consumer

Response:

The business contacted me directly after filing complaint ID [redacted]?. They refunded the remainder of my purchase price for their error. It is a pity that I had to go through the extra effort of logging a Revdex.com complaint to reach a resolution, which could not be reached for the prior 3 times I had contacted [redacted]. This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a phone app and wanted to unsubscribe. I sent am email to the suport email and recevied the following reply:

"Hi [redacted],

Thanks for your email! There's actually no official way to delete your account, but I can unsubscribe you so you no longer receive anything from SeatGeek. Hope that helps!

--

Customer Service"

I don't understand how or why there's no way to delete your account. After reviewing their terms of service it still does not make sense.

Please advise.

Best,

[redacted]Desired Settlement: I would like to delete my account and for the company to better explain to users how accounts are permanent or to develop a policy for deleting accounts.

Business

Response:

In case #[redacted] the user requested to SeatGeek that she would like her account removed. After review our Privacy Policy SeatGeek has removed the user's account.Any user may request to remove Personal Data by emailing in to [redacted]. This is found in the Privacy Policy on SeatGeek's site. Below is the section of the policy with this wording."SeatGeek understands that you may want to change or access your Personal Data. [redacted] collects email addresses, names, and other personally identifiable information from users who register at [redacted]. To change your personally identifiable information, sign in and go to your "My account" page. You may submit requests to change or remove Personal Data by emailing [redacted]."Since the users account has been removed and the specific section of the Privacy Policy has been highlighted where you can find the policy on account deletion, I believe that this case should be considered resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My account has not been deleted and my request was denied when I asked for my account to be deleted. Therefore this is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to case ID #[redacted]. SeatGeek has removed all data and the account for the user. It appears that user attempted to login back in with [redacted] which subsequently create a new account for her dated on February [redacted], 2015. [redacted] from SeatGeek reached out to [redacted] to help guide her through the process of not connecting her [redacted] account to SeatGeek. Her account and data are confirmed deleted from out database. In order to prevent [redacted] from creating a new account if she logs in with [redacted] she was informed to remove the SeatGeek app from [redacted]. The following steps were sent to [redacted] on February [redacted], 2015 from [redacted] at SeatGeek."If you want to make sure that [redacted] won't allow SeatGeek to access your person details I mocked up a couple steps to revoke access to the SeatGeek app."[redacted]

[redacted]We consider this case resolved since the users account and data have been removed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two tickets to the New York Giants @ Miami Dolphins game on 12/** through Seatgeek.com. (Order # [redacted]) The total for the purchase was $218.

When we arrived at the stadium and attempted to enter; our tickets were considered invalid. The gate attendant informed us that our tickets had already been scanned. After talking to customer service at Sun Life Stadium, I was told that their records showed that the tickets had been scanned 10 minutes prior to our arrival and then there was nothing they could do about the tickets already being scanned. I then called Seatgeek customer service and was sent to voicemail for over an hour, even though the business contact hours were listed as available until 10PM EST.

We then went back to the customer service booth and was told again there was nothing they could do to assist us.

Needless to say, I was Infuriated, and without any other options, we decided to leave the stadium, forfeiting our $40 parking in addition to the tickets that we purchased that were, for lack of a better word, fraudulent. I had flown out to Miami with my cousin and booked a hotel nearby specifically that day to attend the game.

So I was out the money, the time, and the experience. I reached out to the company a few times since and did not get a response until just today (3/**) three months after the incident. I realize that some investigations take time, but the message I received was that they were reaching out to me concerning a chargeback onto my credit card that I filed for. So the message shows that whoever is reaching out does not even know what happened.Desired Settlement: I have already filed the chargeback onto my credit card for the purchase, but I want to make sure that it does not get reversed because I never received the product that I paid for. But I just want to make sure that in the future, that anyone who purchases tickets through Seatgeek are guaranteed that they will not have the same experience as I had.

Business

Response:

In case #[redacted], the consumer reports that she purchased 2 tickets to an NFL game, only to find out at the gate that they were not valid at the gate. I believe this case should be marked as resolved. The consumer's complaint includes a desired settlement for a credit card chargeback to be accepted and we granted the request.If you have any questions about this case, please don't hesitate to ask.

Review: I purchased a pair of tickets from SeatGeek. Eighteen hours later my order is cancelled and due to the volatile nature of the market tickets are 5 times what they were. Eighteen hours to notify me of an inventory error as the tickets, according to them, were sold moments before my transaction? In today's age that is unacceptable. In fact twice prior I was thwarted by the "unavailability error" as I went to check out, instantenously. Needless to say I will never do business with SeatGeek again.Desired Settlement: I would like the tickets, or those comparable in nature, to the agreed upon price at checkout.

Business

Response:

I believe this case should be marked as resolved. The consumer's complaint indicates that they were mistaken about SeatGeek's role in the order issues.SeatGeek is a ticket search engine that provides a variety of vendors from whom consumers can purchase tickets. The unavailable tickets that were the root of the consumer's problems in this case were not provided by SeatGeek. SeatGeek was merely the search engine which led him to the seller from whom he attempted to purchase tickets. (There's more information on the services SeatGeek provides on our publicly-available FAQ page.)The vendor in question here is [redacted], who provided the communication referenced by the customer in regard to the order being "cancelled." The order was rejected or unable to be confirmed by [redacted]. The consumers complaint seems to be with the length of time it took to receive a response, which is completely outside of SeatGeek's control. The vendor through which the order is placed is responsible for the amount of time it takes to confirm or reject an order. SeatGeek did not have any active role in this customer's dissatisfaction. Thus, I think it's reasonable to request that this case be considered resolved as far as SeatGeek's role in the matter is concerned.

Review: On March *, 2015, I purchased 2 tickets to the play Wicked at 2PM on March **, 2015. While browsing for tickets, I found what I thought was a deal. I immediately purchased what was advertised and shortly after when I received the confirmation email, I got a different set of tickets. I contacted the merchant and they said that although it was a mapping issue, that they could only refund 30% of the price. I refused the partial refund and opened a dispute with my credit card company.Desired Settlement: Full refund of $442.64

Business

Response:

SeatGeek resolved this issue and refunded the customer in full in the amount of of $442.62 on April [redacted] 2015. SeatGeek is a ticket aggregator, or search engine, that lists and maps ticket listings from various vendors online. SeatGeek is 100% free to use and we do not charge customers for ticket orders- we direct our users to purchase tickets from different online vendors. The customer reached out to SeatGeek because he believed that the tickets he purchased from [redacted], a separate ticket company, had been mapped incorrectly on our site. The customer thought that he was purchasing tickets in the Center Mezzanine section of the venue, but [redacted] provided him with tickets for the Right Mezzanine section, not Center Mezzanine. The map marker which designated the location of the tickets he purchased was displayed in the Center Mezzanine section of the map on [redacted].Occasionally when a vendor lists tickets online, they will be listed as simply "Mezzanine" instead of Mezzanine Right, Mezzanine Left, or Mezzanine Center. This is how [redacted] listed these particular tickets via the data which they sent to SeatGeek's system regarding the specific ticket information. SeatGeek didn't actually map the tickets incorrectly, but the tickets were mapped as simply Mezzanine, with no center, left, or right classification provided. When there is no center, left, or right classification provided for these Mezzanine tickets, we normalize these listings by placing them in the geographical center of the map. When a customer's cursor hovers over that specific row, the entire row (spanning from left to right Mezzanine) will highlight. This, along with a popup box that says "this ticket could be anywhere in the highlighted row," is meant to warn our customers that the ticket may not be in the Center Mezzanine, but could potentially be in Right Mezzanine or Left Mezzanine.The customer was understandably frustrated since [redacted] had not provided us with explicit information regarding the center, right, or left location of his Mezzanine tickets. SeatGeek did provide the customer with information expressing that the tickets could be anywhere in the Mezzanine section, and the customer had already attended the event, so we initially offered the the customer a 30% refund for his order. Still, we sincerely really regret that this customer had such a negative experience on our site, and we absolutely understand his frustration regarding the clarity of how we communicated the exact location of the tickets. We have since refunded the customer in full for his order in the amount of $442.64. Thank you, SeatGeek

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 tickets off of the seat geek app from a company called uber seat I paid $48 each my card was charged these tickets were for a Kansas City royals game there were tons of seats available from lots of different seller all about the same price since this is game number 2. After I bought my seats the royals announced a special event for that day. A few hours later I checked my email again and got a new email from the company saying my tickets got canceled but there was other's I could buy so I looked they were 10 times the price as the ones I purchased. It seems that this company canceled my tickets after realizing there would be more demand for my seat that I boughtDesired Settlement: I would like my tickets that I bought for the amount that this company and I both agreed on

Business

Response:

In case #[redacted], the consumer reports that he purchased tickets to a Kansas City Royals baseball game that were cancelled. The consumer also states that he ordered his tickets from a company called [redacted], not SeatGeek. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – exactly like [redacted], [redacted], or [redacted] – for tickets. We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets. To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a meal from Yelp (the popular local search engine & restaurant review website) for a restaurant running out of a certain dish during the lunch rush. The consumer's complaint is the responsibility of the seller, and not SeatGeek. On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask. All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei

I bought the tickets through seat geek they should do due diligence to help the customers fulfill their request

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

As you can see my card was charged then refunded