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Seating Mind

1000 Jefferson Ave, Elizabeth, New Jersey, United States, 07201-1394

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Seating Mind Reviews (%countItem)

Seatingmind did not send the chair I ordered and the chair was damaged. They repeatedly tried to get me to accept a discount on the chair. Requesting a pre-paid return shipping label was akin to pulling teeth and then when they refunded me for the original purchase, a week after they received it, they conveniently held back the return shipping cost. Upon following up with them via email to request the balance, I received ZERO response.

Seatingmind has wholeheartedly earned their Revdex.com rating of F. I guess if your going to do it, do it well.

Seating Mind Response • Jun 08, 2020

I sent an urgent internal request to [email protected]. They wil respond to you very shortly after looking into this claim. Sorry for the inconvenience.

DO NOT purchase from this company - this is a scam business! Given the low prices, I reasonably expected perhaps a floor model or a slight manufacturing defect on the chair that I ordered (April 2020). Instead, they shipped me a completely different model of a chair - absolutely not what I ordered - which, to make matters even worse, was very clearly a used chair. Not even lightly used - this was a heavily used chair with evident wear and tear. Since then, I have spent over three weeks dealing with them over e-mail to try and return the chair for a refund (since they supposedly have a 100% customer satisfaction guarantee). I do not trust dealing with them over the phone since I then have nothing in writing. After much back and forth, the business refunded a portion of the purchase price but withheld $130 for a "restocking fee". A dispute with my credit card company is pending.

Seating Mind Response • Jun 08, 2020

I sent an internal urgent message to support@seatingmind,com about this complaint. They will contact you shortly.Very sorry for this.

I was pretty lucky.

I got a used Herman Miller Aeron at the best price I could find online.

I guess you roll the dice with this company, based on other reviews. They sell used chairs (and new) and I'm sure there is a big variety in the condition of the stock they sell. Mine was in Very Good condition. A few very small scratches on the armrests and a little wear on the paint on the knobs.

It took almost 6 weeks to arrive. But with the Covid 19 pandemic (lots of people working from home buying chairs) I guess that's about what to expect, when they say the average order (in normal times) will process and ship within 10-14 business days. Mine took a little over 4 weeks to ship.

Communication is not good. The order says shipped right after you order, but that just means they got your order and assigned a tracking number. They charged my credit card immediately, but didn't ship for over 4 weeks. After 3 weeks I emailed a couple times asking for when it would ship and they didn't reply with a specific date, just that my order was in a queue and they'd get to it. I ordered a blue chair but got a black one. Which I'm fine with (the blue was cheaper than the black, and I'd take either one).

Seating Mind Response • Jun 08, 2020

Thank you for your response. You seem to be understanding in the situation we were confronted with - and we truly did the best we could under the circumstance. Sorry about the color mixup. As long as you are OK with it then enjoy it.

Same as all the other complaints. Seating Mind takes the order and takes forever to fill it.

Seating Mind Response • Jun 08, 2020

We explain during the ordering process and on the shipping and returns page and the home page that we were impacted by the pandemic. Not sure if all of these messages came up after your order date or before. I am sending an urgent internal message on your behalf to support@seatingmind,com. We understand you and we will rectify this ASAP.

I think the company is a scam. Ordered three weeks ago and can't get a response.

Seating Mind Response • Jun 04, 2020

We only received your inquiry today 6/3. It is unfortunate that Revdex.com who is supposed to be representing the customer only notifies us weeks after the complaint was submitted. I just sent an IMMEDIATE URGENT message internally to [email protected] to inquire what happened. If we were not informed then we could not resolve this matter! That email address goes to a department that will get back to you very shortly!

DON'T WASTER YOUR MONEY!! Boy, I wish I had read these reviews before I spent $500 on a "refurbished" Herman Miller chair from these guys. Refurbished?? It arrived filthy, scratched, dented and smelling like it had come out of a moldy basement. Oh. And it's broken. Most of the adjustment controls are loose and just don't work. As for the purchase experience, communication was almost non-existent, until I asked how to cancel my order, after which it shipped pretty quickly. Now I have to decide if it's worth going through the massive hassle it will be to return it (and pay shipping AND a "restocking" fee), or if I should just accept the fact that I've been swindled, and take the chair to the dump where it belongs.

Seating Mind Response • Jun 04, 2020

You posted on other review sites and we responded that support@seatingmind.,com will get back to you. On the event that they had not, I sent another internal urgent message to them to handle your situation ASAP.

Wow! Wow wow. I wish I did research and spent more money from a more respectful company. Firstly, I knew 100% this was a used chair. I think the problem lies where they describe it as “restored to brand new condition” and what you get looks nothing remotely close to “restored to brand new condition”. I didn’t expect it to look fresh out of the box. Nor did I expect I to not have any signs of wear. What I didn’t expect though was the blue mesh looking dirty. I didn’t even want to sit on it really. The cushion has thread sticking out in random spots. The left arm doesn’t go down unless you slam on it. The seat doesn’t move does not slide forward or backward. I know the price is well below market for a brand new chair with a warranty but these simple things going have been “repaired” if this is what the company does to resell. Maybe adding the imperfections to the description would prevent someone from now only buying but to also prevent from upset customers who have to be truthful and leave a bad review.

Seating Mind Response • Jun 04, 2020

I only received this complaint today from Revdex.com.. That is why I am only responding today. I sent an immediate urgent message to support@seatingmind,com. They will respond to you very shortly. This is very unfortunate that Revdex.com took well over one month to inform us of your issue when they are supposed to represent the consumer.

Seatingmind's Unscrupulous Business Practice- BE VERY CAREFUL!!!
We wish we checked the reviews here

After a long wait for shipping status of a Herman Miller chair, we cancelled the order. After we cancelled, they still sent emails regarding impending order process. After we sent a couple requests, they sent cancellation confirmation without refund info. After a couple more emails to request a full refund, they sent a partial refund. And after an email to demand the remaining refund amount since cancellation happened before order was even processed, they sent email stating cancellation being completed with no mentioning of the remaining refund. Dispute is being handled by PayPal.
Dealing with these unscrupulous people is a health hazard. The savings is not worth the stress and loss of faith in our business community. For peace of mind, do business with reputable companies.
P.S. 1 star is because there's no option for "no" star

Seating Mind Response • Apr 30, 2020

I checked your order. It was placed on April 5 and the refund was processed April 12. If you check our normal shipping time we were planning on sending you the chair and you would have received it in a very quick manor. Remember that we were impacted with the pandemic as everyone else has and we were working around-the-clock to fulfill the influx of orders due to work at home situations. We have cancellation policies posted as well. There is a lot of inventory and financial work that needs to be done whether or not an item ships or not. We are therefore very sorry for your trouble but you were not patient enough for anything. Check our reviews sitejabber, shopper approved and google. We have thousands of satisfied customers so we are unsure why you think we handled this incorrectly. Everything was posted accurately on the site and that is how we deal with all of our customers.
Check this out please: https://www.shopperapproved.com/reviews/Seatingmind.com/ with over 3,000 customer reviews, a 4.7 out of 5.0 rating over many years.

Absolutely avoid this company. Placed an order for a home office chair on March 27. Received confirmation email that day verifying the correct chair and the additional Rollerblade Casters. Tracking information immediately showed that label had been printed and showed a delivery date about a week out. Received a Feedback request on the order on March 29 for ShopperApproved. Filled that out on April 6 asking where is my chair. Response told me to email orders at Seatingmind dot com to get help. Emailed them noting I have placed order 10 days ago and asking when I would get my chair. I was copied on an email asking "Abe" to check on the order and advise. Abe advised it would ship soon. Package arrived at FedEx on April 7th. Order received on April 10th. Chair was fully assembled and packed in two boxes taped together since neither box was bid enough on its own. There was no information about the chair at all, no tags, no plastic protective coverings, nothing except some bubble wrap loosely around it. No sign of the casters I paid for either. Contacted company again that day, with details on the missing casters. April 14 I looked underneath to find out why one arm is loose and to look at adjustments and noticed a large piece of the plastic structure underneath is broken off and completely missing. Also noticed that there is a missing screw below the seat on the back. Contacted company again, noted they had not responded to my message 4 days earlier and told them I wanted my money back on the chair since it was obviously not new and not even in good condition. 3 days later and still no responses to my last two contacts. When I get my money back I will never deal with these deceptive people again.

Seating Mind Response • Apr 30, 2020

You posted this on trustpilot as well. I answered you the following:
Thank you for your comments. I will address all your issues.
1) Please identify the exact name order was placed under and/or order number. I cannot locate the info in our data base
2) All chairs are identified on each product page if they are refurbished like new or new. Please check again.
3) The order was actually shipped WELL WITHIN the time frame posted on the web site. You ordered on 3/27 and received it on 4/7 so we are not sure why that was an issue.
4) There are reasons why 2 boxes were sent instead of one. That is a warehouse decision.
5) We need order info as mentioned to look into the casters issue you mentioned. It is possible it was sent separately but I cannot know that without the order data.
6) You sent an email request on a Friday. We are in the midst of a pandemic and 4 days later you are waiting for a response but that did include 2 weekend days, so please understand that we are doing our best.
7) You can email *** an we will get back to you, not necessarily immediately but we will get back to you
I will resubmit your claim to ***. Sorry for all the trouble.

I ordered an office chair from Seating Mind, with two additional add-ons: a leather headrest and soft rollerblade casters. Each add-on was an additional $49.00 (totalling $98.00). The total price of the order was $606.00. I did not receive the two add-on items with the chair, and there is no data about any additional shipments. I have tried to reach out to their customer service department multiple times since April 9, 2020 and have not been contacted. I filed a claim with *** since I paid for the order via their service, but Seating Mind forwarded the shipping info to *** and *** closed the case in Seating Mind's favor. I was charged for items I did not receive.

Seating Mind Response • Apr 20, 2020

We did send *** proof and seatingmind was *** said we were in the right. What more can we add?

It was mentioned that an email was sent on April 9. That was the first day of Passover and we were mostly closed from April 9 through April 16 with a few days in between were we were partially open. During that time we accumulated not hundreds but thousands of emails. Please understand that we were backlogged on responding.

Customer Response • Apr 20, 2020

Complaint: ***

I am rejecting this response because:

I have still not received a refund for the missing items in the shipment or the items. However, Seatingmind has contacted me via email to resolve the issue. I will leave the complain open and unresolved until I receive either the refund or the items.

Regards

I ordered an Aeron chair on Seatingmind.com on Saturday 4/5, 7:05 pm, assuming that the site was similar to ***.com as the chairs were very inexpensive. I checked out and paid $543.00. Early Sunday 4/6 morning, at 6:05am I went back to the website to read the description of the chair for the dimensions. I then noticed that in the very small print at the bottom of the screen that this was a REFURBISHED chair. This was totally unclear from the product description that this was not a new chair and I had no intention of buying a refurbished chair so I immediately emailed customer service to cancel my order. On 4/6 at 6:26 am I received confirmation that my request to cancel had been acknowledged and that I would receive a refund back to paypal within 7 days. When I was issued a refund, it was only for $488.70. When I inquired why the refund was not fot the full amount, I was given the following explanation, "There is a significant cost related to order processing as well as work involved in canceling an order, including credit card transaction fees of 6.8%, twice 3.4%. Therefore, according to our terms of service we charge a 10% service fee on canceled orders that have yet to be shipped. The fee is in line with other retailers. Some retailers can charge up to 30% on canceled orders. We apologize and are very sorry about this." I wish to file a complaint as this the website advertised that there is a 30 day money back guarantee, with a restocking fee, however, I was never shipped anything and therefore should be refunded the total amount of money.

Seating Mind Response • Apr 20, 2020

You are not presenting the facts accurately. You purchased the following item

The page CLEARLY states in the description CONDITION: RESTORED TO BRAND NEW CONDITION.

You were provided the explanation for a restocking fee. This is generally the case for eCommerce stores whether or not the item was actually shipped or not. The administrative fees still apply. We are sorry about that bur we do have costs whenever a customer cancels.

Customer Response • Apr 20, 2020

Complaint: ***

I am rejecting this response because:

This is a vague statement: "Pending reason for cancellation, cancelled orders may be charged a cancellation fee."

What does "Pending reason" actually mean? I clearly stated that it was not clear from your website that the chair was refurbished and, therefore I wanted to cancel. I cancelled before anything was shipped. Many people have complained about your business and I can see why.

I request a refund of the $54.30 immediately.

Regards

Seating Mind Response • Apr 20, 2020

You are distorting the facts. You purchased this item

IT CLEARLY SAYS IN THE DESCRIPTION that the condition is RESTORED LIKE BRAND NEW. You insisted that you did not know this. This was a mistake on your part.

The cancellation policy that is accessible on EVERY SINGLE PAGE ON THE WEB SITE clearly indicates that there will be one.

It is incumbent on a consumer to check cancellation policies prior to a purchase. If it was ambiguous to you, then you should have asked before the purchase.

We cannot make exceptions. It costs us resources to process cancellation, we apologize and understand your frustration but the condition of the chair and the cancellation policy were clearly noted on the we site.

Do not purchase from them. I ordered a Herman Miller Aeron chair and it arrived dirty with two screws sticking out from the backrest. Aside from the shoddy refurbished job, these two screws ARE NOT part of the original design. The chair was also obviously retouched up (which would normally be fine since I understand these are refurbished) but man it is such a shoddy job. It reeks of chemical paint, the paint job is obvious, the material used for the seat pan and back do not look like the real Herman Miller pellicle fabric, and the fabric is bunching up. Also, it is really difficult to get in contact with anyone. They don't answer their phone and don't answer emails. If it wasn't such a pain to send back and if I didnt have to pay a restocking fee, then I'd definitely return it. They should at least refund back some of the money!

Seating Mind Response • Apr 30, 2020

I submitted your complaint to the department head. We are sorry for the trouble. Your emails arrived in the midst of the influx of orders at the start of the pandemic. I have a feeling that there may not be anything to be done at this point since you disputed the charges. Had you ben somewhat more patient we would not have reached this point. I sent it to them and let's see how they respond.

I had 3 chairs in mind that I was looking to purchase from seating mind, and had been going back and fourth between which one I wanted. I finally made a choice and placed my order on March 24th. I realized I had the wrong chair in the cart after I placed the order (The chairs were very similar; same brand and color). I immediately reached out to customer service to help me resolve this. They said they canceled and refunded my order. This was 3/24. A week later on 4/4 I realized the order was not canceled because my bank account was charged. I reached out to figure out why this happened. They said they would process the refund within 1-2 days, and they did, but they decided to keep $50 for themselves. This is theft. I have email record of reaching out to them immediately (5 minutes) after the order was placed. All they needed to do was change or cancel the order or help me re-order the correct chair. Instead they decided to charge my account a week later and charge me some kind of fee. I would not be surprised if they expect me to go and back and order the correct chair. I should have looked at the Revdex.com reviews beforehand.

Seating Mind Response • Jun 04, 2020

I sent an urgent email internally to [email protected]. I apologize for this. There policy is generally to charge a fee, however, it is possible in your case they will waive it. They will get back to you very shortly.

I placed an order online on March 17, I called and e-mailed to cancel the order on the same day, less than two hours after placing the order, in part because the seller indicated that the order would take 7-10 days for processing. The seller responding confirming cancelation and instructing me to wait 7 days for a refund. After two weeks I contacted the seller again. The next day I received a partial refund. There is no reason to give anything less than a full refund. I expect a full refund. I have also disputed via ***.

Seating Mind Response • Apr 02, 2020

Any eCommerce site owner will tell you how much billing work involved on a cancellation in the accounting department. The customer has no idea what is involved with regard to accurate accounting of stock levels and the actual accounting of credits and debits. Try cancellation 15 minutes after placing an order on ***! This is industry standard on all eCommerce sites. Although it is upsetting to you, we cannot take responsibility for a change of heart, otherwise, we would be spending resources in ways that are contrary to the purpose of why we are in business.

Customer Response • Apr 06, 2020

Complaint: ***

I am rejecting this response because:

The cost charged, $64, is not a reasonable cost for processing a cancellation placed shortly after an order was initiated. If it was $5, I would still disagree, but I would let it go. Particularly at times like this, I cannot afford to be ripped off for $64. I was not informed of cancellation fees up front and your e-mail indicating that the order would be canceled did not mention any fees.

Regards

Seating Mind Response • Apr 20, 2020

It is incumbent on any customer to check cancellation fees before making a purchase. Every web site posts cancellation fees and we do as well. We do not hide it. It is available for everyone to read. We did not rip anyone off, we are recouping costs involved in a cancellation. If you ever ran a retail store which is exactly what we are doing, you would have a better understanding of the back end undoing of a purchase in the finance and inventory control departments. We are sorrry you feel that way but we are following industry standards.

Customer Response • Apr 20, 2020

Complaint: ***

I am rejecting this response because:

You do hide your cancellation
fee practice. To the extent that any cancelation fee is disclosed on your web
site at all, it is buried in a return policy and not conspicuously posted at
the time of purchase. Further, the policy, once I dug down to find it, says “Pending
reason for cancellation, cancelled orders may be charged a cancellation fee.” Which
does not say that a fee will necessarily be charged, nor the amount of the fee.
Fees for return shipping or ‘restocking’ of special-order items sometimes arise,
but neither of those apply in this case. It is absolutely not industry standard
to charge $64 to cancel an erroneous order. Nor can you justify the cost of
processing a cancelation at $64. If it cost you $64 to cancel my order, you
have serious problems with your organization. I searched the internet and was unable
to find a single cancelation policy that would have charged $64 in similar
circumstances. Further, I reached out to two of your direct competitors and was
informed that under similar circumstances, no fee would have been charged. I
have worked with retail and online sales and every legitimate organization
expects cancelations as a part of doing business. Nobody charges such fees
under similar circumstances.

Regards

I ordered three wood dining chairs in natural in January. The chairs delivered were in walnut. I made many phone calls to seller and left voice mails in addition to emailing the company without response. I wanted the merchant to issue a return label and give me a credit to my card. Without a return label, *** refused to pick up the chairs and it would have cost me more than $100 to send them back.
The website promises free return shipping for any reason and does not uphold this policy.

In frustration, I filed a dispute with *** which sided with the seller in requesting I return the merchandise. I then filed a dispute with *** and sent documentation. They heard from the seller after a month and closed the case asking for more information after the seller told them I didn't return the chairs.

This company conducts business in a fraudulent manner as documented by many consumers on your website who have experienced similar problems. I do not understand how this company and its
many subsidiaries continues to do business with unsuspecting consumers.

Seating Mind Response • Mar 30, 2020

Cannot locate the order in our data base based on the name ***. Please provide order number.

Reuven

seatingmind.com

Customer Response • Apr 13, 2020

Complaint: ***

I am rejecting this response because: My order appeared on my credit card as SeatingMind. The merchant knows these businesses are one and the same. When one calls one company, the same voice mail appears and the same owner, Jacob K is listed on all businesses.

Regards

Seating Mind Response • Apr 13, 2020

You may want to reject it but Revdex.com should not allow this complaint since one owner is allowed to own different stores. It is possible for one store to have different ratings than another for whatever reason and therefore Revdex.com should not mix the two stores.

The nature of my complaint is advertising, Terms and Conditions compliance, and unlawfully withholding money due.
I ordered a chair listed as "restored to brand new condition" and just below that was, "Although, we are not Herman Miller authorized dealers, all our chairs are backed by a 30 day no-risk, hassle-free return policy." The chair was received in defective/damaged condition, was not in brand new condition (was in poor condition), did not contain the wheels as advertised, and had an awful odor. I contacted their customer service team and they offered to replace one damaged part and provide a 10% discount in consideration of all the other issues. I returned the chair and they withheld a 20% restocking fee. While their T&Cs do state a restocking fee, it only applies if the return is outside the 30-day window (which mine was not), and the issues I had were not specified, so should be excluded. They are still withholding my $132.00 and are refusing to return.

I didn't expect to find all these similar complaints. Wow. Customer service could be so much better. They are arguing with customers below which is the worst practice ever. So my similar story -

I didn't get a full refund but requested one.I was charged a 20% restocking fee. I wish I could send pictures of the shoddy workmanship. True, it's refurbished but not close to looking "Restored to Brand New Condition". The leather was bunched up where it was tucked and staples were visible. The seat was not fully "stuffed" and indented in the center. The mesh back was faded and sticky on the back top.

The prepaid return label emailed to me was not the kind that FedEx picked up, as I was told it would be, so I borrowed a vehicle to deliver the boxed chair to a FedEx service center. The chair was mailed back the day after receiving the prepaid label.

The whole experience was terrible. Customer service didn't see the shoddy workmanship in my pictures as someone else stated below, but once they received the chair it would have been totally obvious.

Still don't have an office chair but shopping for refurbished chairs online is a huge risk and I'll will never do it again.

I purchased a chair from SeatingMind.com on April 4, 2019 with, supposedly, 12 year warranty included, order No.. An arm support of the chair became dislocated. I contacted the company now at least 20 times, and they have not responded to any of the inquiries. Clearly the warranty promised is a scam.

Seating Mind Response • Mar 24, 2020

We warranty for the mechanism and cylinder. The arm got damaged through use. This is NOT included in the warranty. Customer is incorrect in their assumption.

Customer Response • Mar 24, 2020

Complaint: ***

I am rejecting this response because: I have made numerous contacts with the business, and they did not respond to any of them. I was assured that I had a complete warranty when I made the purchase. Talking about warranty is void if the business promised a warranty, and then does not respond to any communications, as this business did. Since I have not received any communication in response to my messages for the business, for months, I paid $90 for a repair of the chair, and I expect SeatingMind.com to reimburse that $90 to me.

Regards

Order cancelled and refund not given.

Seating Mind Response • Feb 12, 2020

The customer was advised not to do a dispute. When a customer does a dispute then they are dealing now with the credit card company. We cannot issue a refund since the customer may get a refund through the dispute process from their credit card company, thereby, getting paid back twice. We told the customer not to do this.

Please see the documentation attached.

Furthermore, without reaching out to hear our side of the story, it was very unfair of Revdex.com to issue two alerts on your web site. Please remove these alerts. Every complaint we have was answered and to downgrade and issue an alert on the account of one party is truly unfair.

Customer Response • Feb 12, 2020

Complaint: ***

I am rejecting this response because: The credit card company refunded the business back the funds after not accepting my dispute. The company knows this and was refunded on Dec. 23, 2019. Now the company owes me the funds. The credit card company also emailed the business and advised them to refund me. What is not fair is that the business is not refunding me, the customer. The business has been refunded, the dispute has been cancelled and the order was also cancelled. Now the business owes me the money back. The credit card company has put the charge back on my card, refunded back the money to the business and now the business needs to refund me. Very simple.

Here's what happened: Disputed the order with cc company- CC company refunded my card - CC company determined not fraud because I authorized charge - CC company gave business back the funds on Dec. 23, 2019 and re-billed my card (see attached) - I cancelled order - business now owes me back the funds. Now the business is trying to keep the funds by stating that I will get double paid. This is NOT true. See statement attached. (CC number is different because when I reported this as fraud the cc company closed my card and opened a new account).

See attached email from credit card company requesting business to refund me.

See attached email string from me trying to get the funds returned over many many many attempts.

Also, see all other complaints about this business. They are doing the same thing to many others.

Seating Mind Response • Feb 13, 2020

I tried on two different computers to open the attached supporting documentation. Neither computer that has PDF reader can open the documents. Cannot understand the customers response. Custome disputed, cc company gave him back the funds. His explanation is very unclear.

Also, Revdex.com did not respond to my question regarding the alerts placed on seatingmind. 1) How can you place an alert based on this most recent complaint without giving seatingmind a chance to respond. 2) What is this alert about NJ all about? 3) To my knowledge, we were not even notified of this alert.

Seating Mind Response • Feb 13, 2020

I reviewed the documents you sent. We can only go by what we received by the credit card company. That was sent yesterday. THE DOCUMENT CLEARLY STATES DO NOT CREDIT THE CUSTOMER. We received nothing from the credit card company other than the original document. Whatever he did with his bank has nothing to do with us. We cannot even follow what is going on. He disputed his charges after we told him not to. He claims he undisputed the charges but as stated, we recived nothing of the sort.

Customer Response • Feb 13, 2020

Revdex.com Complaint: ***

***

Seatingmind order #***

I am rejecting this response because:

The credit card company sent that letter on 12/6/2019 after I reported fraud. Then on 12/23/2019 the credit card company dropped the dispute and refunded Seatingmind the $10,949.00. Now, with, the order cancelled on November 24, 2019 and the credit card company refunding Seatingmind on 12/23/2019, Seatingmind needs to refund me the $10,949.00.

*** please chime in here. The vendor is stating that they are not required to refund the funds to me because of the Dec. 3rd letter they received stating to not refund me while you investigate the fraud complaint. Even though you did send them an email on January 14, 2020 requesting them to refund me and you refunded them the money on 12/23/2019.

Regards

Should have read these reviews before ordering. 21 out of 22 reviews give this place 1 star. Pretty clear.
In our case, they said their processing time was "10-15 business days". We checked in on the 15th business day after our order and received a rude and defensive email explaining they needed "10-15 days" to process, apparently unaware that it was indeed the 15th business day since our order. Their response provided no update as to when it would ship or when we could expect it. We followed up again the next day asking for specifics, and were told it would ship "asap". Here we are 4 days later and the FedEx shipping number they gave us show it has still not shipped. No update or explanation. May have to file a formal Revdex.com complaint since it appears they have just taken our money...

Seating Mind Response • Jan 13, 2020

I would love to help you. I searched our order data base with your email address and nothing came up. Please give me more data. Order number would help etc. I will look into this personally. I am the Marketing Director.

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Address: 1000 Jefferson Ave, Elizabeth, New Jersey, United States, 07201-1394

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