SecurityPoint Media LLC

Complaint: [redacted] I am rejecting this response because: Tmart is a dba for N&K Trading, also know as yallstore, all appear to be the same but keeps me moving from place to place Company: N&K TRADING INC [redacted] **URL: [redacted] here: [redacted] Regards, [redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.But our online colleagues on working all the way.And we do not have phone call service.You can also try our Ticket Service System: [redacted] For this order,may I ask is the shipping address correct or not?We will give you the solution soon once we know about it,thanks for your cooperation.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.Please put the boat on the surface of water.When the small holes of the boat induce the pressure from water,the motor is on quickly.At the same time,turn on the controller,The red light is on and the green one is flashing.When the green light stops flashing,it means the frequency has matched and you can enjoy the funny playingHere is the link for the Frequency solution: [redacted] If it still doesn't work,would you please send the video to our online service for check?Please don't worry,we will give you solution after verify.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.For this issue,we can issue refund to you without return it.But would you please help us close the claim firstly?Thanks for your cooperation.We wish to express to our desire to enter into business relationship with you.Thus,if you could close the claim firstly.Then inform us,we will offer you tmart points.If you have any problem,you can also contact our aftersale service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.For this issue,would you like return it for reship or refund?If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Complaint: [redacted] I am rejecting this response because: I've done all thisI have checked the boat, charged the battery, put it in water, connected the remote, etc etc.This company is side stepping trying to avoid replacing the item.I have contacted their customer service twice nowThe first time, the chat representative closed the chat on me with no resolutionTold me to contact them next tuesday.The second is a support ticket which they have yet to respond.The whole idea of "send them a video of the product not working" is ridiculous Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they have been lying and stalling for over a week They have not sent the return label liked promised Today they say it will be another few days because their printer isn't working I don't trust them at all I am heading to my bank to file formal fraud charges against them since they are not following thru on things This is not what I ordered-a non working violin I shouldn't have to wait this long for label to return it and I know since they can't even do this that they will not refund my money once I do return it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The website to talk to someone in Customer Service no longer works If the Post Office was holding a package for me, a notification from the Post Office would have been left in my mailbox.Can someone provide an actual phone number for Customer Service? Regards, [redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,would you please email the picture of items you received with sku# to our service for check?We do not find any problem from your last pictures.Please don't worry,we will give you solution after verify.If you have any problem,you can also contact our aftersale service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience casued.But we do not find your order on 2015-7-29.For this issue,would you please us the correct order# for check? [redacted] [redacted] .Please don't worry,we will give you the best solution after verify.If you have any problem,you can also contact our aftersale service: [redacted] Have a nice day.Best wishes,Service Team

I am rejecting this response because: It makes no sense

Complaint: [redacted] I am rejecting this response because: I want my full refund before sending the item back because I do not trust that they are going to refund the money after I send the item back I have gotten nothing but the run around from them Plus I don't want this closed because I want to make sure they send me the return label Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,may I recheck your address? [redacted] *** [redacted] [redacted] ** ** [redacted] Is it correct?If yes,would you please go to your local post office to have a try?May be it is delay in there.Or you can contact with our service for reship or refund.We wish to express to our desire to enter into business relationship with you.Thus,if you could close the claim firstly.Then inform us,we will offer you tmart points.If you have any problem,you can also contact our aftersale service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,we had rechecked it with our relevant department.They told us you had order the wrong item.The item you order is not fit for your computer.You can find it from our [redacted] Here is the item which is correct for your computer: [redacted] So we can not refund it to you.And you can order the correct item,thanks.If you have any problem,you can also contact our aftersale service: [redacted] Or [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.We will send you an return label to the e-mail that you registered on our website in 1-days.You can use the RL to return the defective item, after we got the returned item, we will refund for you.Please check and get it later.Thanks for your understanding and patience.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Complaint: [redacted] I am rejecting this response because:i would like a full refund, all items received are not as describedNumerous upon numerous emails have been sent to the email provided, I've sent photosEvery email I've sent goes to a different person who doesn't read my reply to previous emails so I'm just chasing my tailThe last email, pictures were sent, I have yet to receive a response (days ago)i have no use for these products that are not professional quality as stated on their websiteThe return policy is not clearDoing business with this company is advocating bad business, they should not be allowed to sell cheap products from China and Hong Kong but represent them and market them as authentic professional makeup from the United StatesThe website also states items are coming from US or Canada warehouse directI see now it's just a play on words since the items are shipped from Hong Kongi would like a full refundIf [redacted] wants their items back they can send a return postage paid label, I will not pay anymore money on these substandard products Regards, [redacted]

Dear Valued Customer, Thanks for your email; it is our honor to help youSorry for inconvenience causedFor this issue,we had verified it with our relevant departmentAnd the result is that you had order the wrong itemThe model of battery is not fit for your laptopYou can see it from our website: [redacted] So you can keepping this item if you do not want to return them.Have a nice dayIf you have any problem,you can also contact our online service: [redacted] Have a nice dayBest wishes, Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.We find the model of your device is Toshiba Satellite [redacted] .But there is no describtion about it on our website: [redacted] Please check it,thanks.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.We are sorry to hear that.But the person even contacted with us to corrected the address.But the package was shipped out so it is too late to change it.Here is the new address he offer:Frist name: [redacted] Last name: [redacted] Address: [redacted] Address Line 2: [redacted] State/Province: KPKrnZIP/Postal-Code: [redacted] Country: For this issue,may be you can contact the person.Hope it will help you.Have a nice day.Best wishes,Service Team