SecurityPoint Media LLC

Dear Customer,Thanks for your email; it is our honor to help you.Your order was shipped from HK on 2016-06-without tracking#.It usually takes about 3-weeks for delivery, but no more than days since shipping date, please wait patiently.As usual,the customers could receive their package smoothly.Please don't worry.So would you please wait another weeks for it?And recently, please check it with local post office.Thanks for your patience and understanding in advance!In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqo...⇄ Best wishes,Tmart Service Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have sent the pictures numerous times including today you say the same thing refund my money Regards, [redacted] ***

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.But we had email the label to you on 2016-5-3.please recheck your email.As you told us do not see it so we send it again to you yesterday in order to you can find it soon.For this issue,would you please send it back as soon as possible before the deadline of label?Or you can contact with our online service for new return label,thanks for your cooperation.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Dear customer,It is our honour to help you.Order# [redacted] We had checked it on our system and find that we had refunded to you.Please check the attachment.Since the bank of your credit card need more time to handle it,would you please wait for more 1-weeks?Thanks for your patience and cooperation.Have a nice day

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that we do not find your order from your name and your email.And the order# you offer is wrong.Did you order it from [redacted] If yes,would you please tell us the correct order# for better checking?Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that we can not refund the shipping fee as it was cost when it was delivered to you.For this issue,would you like accept points($1=points) as compensation?It can be redeem in your new order.If you have any problem,you can also contact our online service: [redacted] Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that here is Tmart.Would you please email to the correct service,thanks.Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.We will send you an return label to the e-mail that you registered on our website in 1-days.You can use the RL to return the defective item, after we got the returned item, we will refund for you.Please check and get it later.Thanks for your understanding and patience.If you have any problem,you can also contact our aftersale service:***
** ***Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that you had order the wrong item.We had rechecked with our relevant department .So you can return it for refund.But you need to bear the return shipping fee.If you have any problem,you can also contact our
aftersale service:[email protected] [email protected] a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry,may I recheck your address? *** ***
** *** ***
*** ** ** ***
***Is it correct?If yes,would you please look for it in your local post office?May be it
is delay in there.And you can contact with our support if you still do not find it in post office.We promise that we will give you the best solution.If you have any problem,you can also contact our online service:***Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.May I ask is any problem with ***(Color Professional Makeup Camouflage Concealer Palette)?Please don't worry,we will give you solution after verify.If you have any problem,you can also
contact our aftersale service:***
** ***Have a nice day.Best wishes,Service Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
And have received the refund
Regards,
*** ***

Dear Valued Customer,Sorry to tell you that here is Tmart.If you need the service of ebay,please contact the correct services,thanks.Have a nice day.Best wishes,Service Team

I am rejecting this response because: My Debit Card was Fraudulently ChargedThis is a matter of Identity TheftPlease provide a return address label, so that I can ship this item back to you

Hi customers,Sorry to hear that.But here is Tmart.If you have any questions,please contact with the services of correct shop website,thanks.Have a nice day.

Complaint: [redacted]
I am rejecting this response because: I've done all this. I have checked the boat, charged the battery, put it in water, connected the remote, etc etc.This company is side stepping trying to avoid replacing the item.I have contacted their customer service twice now. The first time, the chat representative closed the chat on me with no resolution. Told me to contact them next tuesday.The second is a support ticket which they have yet to respond.The whole idea of "send them a video of the product not working" is ridiculous.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.We will send you an return label to the e-mail that you registered on our website in 1-2 days.You can use the RL to return the defective item, after we got the returned item, we will refund for you.Please check and get it later.Thanks for your understanding and patience.If you have any problem,you can also contact our online service:[redacted]lHave a nice day.Best wishes,Service Team

I am rejecting this response because:I did not order this tablet from your company.I do not live in Pakistan, nor do I know anyone in Pakistan.My credit card number and stolen and used to buy this tablet.I want a return shipping label. My Bank already knows about the credit card fraud.Please send a return shipping label.I did not order this tablet, and I do Not want it.

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,we had help you apply for refund.So we will refund $2.2 to you within 48 hours.Please check your account in 7-30 days.Hope do business with you again.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team