SecurityPoint Media LLC

Dear Valued Customer,Thanks for your email; it is our honor to help you.We will send you an return label to the e-mail that you registered on our website in 1-2 days.You can use the RL to return the defective item, after we got the returned item, we will refund for you.Please check and get it...

later.Thanks for your understanding and patience.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer, Thanks for your email; it is our honor to help you. Sorry for inconvenience caused. For this issue,we had verified it with our relevant department. And the result is that you had order the wrong item. The model of battery is not fit for your laptop. You can see it from our...

website:[redacted] So you can keepping this item if you do not want to return them.Have a nice day. If you have any problem,you can also contact our online service: [redacted] Have a nice day. Best wishes, Service Team

Complaint: [redacted]
I am rejecting this response because: Tmart is a dba for N&K...

Trading, also know as yallstore, all appear to be the same but keeps me moving from place to place.  Company: N&K TRADING INC[redacted]URL: [redacted] here: [redacted]
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.About the ticket,may be there is something wrong with our system.As we never receive your email.So it is kindly that you can send a screenshot of ticket for check,thanks so much.For this item,may I ask is any...

quality problem with it?If not,you need to bear the return shipping fee return this item for refund.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:
I have sent the pictures numerous times including today you say the same thing refund my money
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.For this issue,would you like return it for reship or refund?If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.For this issue,we can issue refund to you without return it.But would you please help us close the claim firstly?Thanks for your cooperation.We wish to express to our desire to enter into business...

relationship with you.Thus,if you could close the claim firstly.Then inform us,we will offer you 30 tmart points.If you have any problem,you can also contact our aftersale service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,we had rechecked it with our relevant department.They told us you had order the wrong item.The item you order is not fit for your computer.You can find it from our...

[redacted]Here is the item which is correct for your computer:[redacted]So we can not refund it to you.And you can order the correct item,thanks.If you have any problem,you can also contact our aftersale service:[redacted]Or [redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience casued.But we do not find your order on 2015-7-29.For this issue,would you please us the correct order# for check?[redacted]...

[redacted]
[redacted].Please don't worry,we will give you the best solution after verify.If you have any problem,you can also contact our aftersale service:[redacted]Have a nice day.Best wishes,Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that we do not find your order from your name and your email.And the order# you offer is wrong.Did you order it from [redacted]If yes,would you please tell us the correct order# for better checking?Have a nice...

day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:The website to talk to someone in Customer Service no longer works.  If the Post Office was holding a package for me, a notification from the Post Office would have been left in my mailbox.Can someone provide an actual phone number for Customer Service?
Regards,
[redacted]

Dear Customer,Thanks for your email; it is our honor to help you.Your order was shipped from HK on 2016-06-12 without tracking#.It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date, please wait patiently.As usual,the customers could receive their package...

smoothly.Please don't worry.So would you please wait another 3 weeks for it?And recently, please check it with local post office.Thanks for your patience and understanding in advance!In order to be more efficient to solve your problem, you can also try our online service:https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqo...⇄ wishes,Tmart Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.But we had email the return label to you,please check.Please don't worry,we will give you refund once it is returning to us in according to the policy of our company.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,would you please email the picture of items you received with sku# to our service for check?We do not find any problem from your last pictures.Please don't worry,we will give you solution after...

verify.If you have any problem,you can also contact our aftersale service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that we can not refund the shipping fee as it was cost when it was delivered to you.For this issue,would you like accept 220 points($1=100 points) as compensation?It can be redeem in your new order.If you have...

any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:No I dont want the points, I will never order from this company again.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.We are sorry to hear that.But the person even contacted with us to corrected the address.But the package was shipped out so it is too late to change it.Here is the new address he offer:Frist name:[redacted] Last...

name:[redacted]Address: [redacted]Address Line 2: [redacted]State/Province: KPKrnZIP/Postal-Code: [redacted]Country: For this issue,may be you can contact the person.Hope it will help you.Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Thanks for your email.we have sent the return label to you ,could you please go to your local shop to print it and return the item to us ?once we receive the return item ,we will refund to you soon ,hope your kindly understanding ,have a nice day.Best wishes,Service Team