SecurityPoint Media LLC

Complaint: [redacted]
I am rejecting this response because:  I want my full refund before sending the item back because I do not trust that they are going to refund the money after I send the item back.  I have gotten nothing but the run around from them.  Plus I don't want this closed because I want to make sure they send me the return label.  
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.Please put the boat on the surface of water.When the small holes of the boat induce the pressure from water,the motor is on quickly.At the same time,turn on the controller,The red light is on and the green one...

is flashing.When the green light stops flashing,it means the frequency has matched and you can enjoy the funny playing. Here is the link for the Frequency solution: [redacted] If it still doesn't work,would you please send the video to our online service for check?Please don't worry,we will give you solution after verify.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:tmart just sent the return label on 5/15/2016 and I can't get it shipped within 2 days. again they are playing games with me. 
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that we do not find your order via your email and your name.Would you please tell us the order number for check firstly?And may I ask do you want to cancel this order?Do you receive the package now?If you have...

any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.But our online colleagues on working all the way.And we do not have phone call service.You can also try our Ticket Service System: [redacted] For this order,may I ask is the shipping address correct or not?We will give you the solution soon once we know about it,thanks for your cooperation.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.We find the model of your device is Toshiba Satellite [redacted].But there is no describtion about it on our website:[redacted]Please check it,thanks.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:This is the same copy and pasted email they keep sending. The model number of the battery matches my model number. This means ANY reproduction or remanufactured product with the SAME MODEL NUMBER should work, and it doesn't, it wont charge nor hold a charge. Either way they need to stop contacting me on this, they have my money and I have the crappy product I paid for. I just want a cease contact please I grow tired of their incompetence, false information and lack of peoper customer service. Please just make sure I no longer get these again 
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry for inconvenience caused.But we had email the return label to you on 2016-5-3.For this issue,we will email it to you again,please check and confirm.As there has the deadline of shipping lable,please return it within 2...

days.And we will refund to you once we find it is returning to us.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because:i would like a full refund, all items received are not as described. Numerous upon numerous emails have been sent to the email provided, I've sent photos. Every email I've sent goes to a different person who doesn't read my reply to previous emails so I'm just chasing my tail. The last email, pictures were sent, I have yet to receive a response (3 days ago). i have no use for these products that are not professional quality as stated on their website. The return policy is not clear. Doing business with this company is advocating bad business, they should not be allowed to sell cheap products from China and Hong Kong but represent them and market them as authentic professional makeup from the United States. The website also states items are coming from US or Canada warehouse direct. I see now it's just a play on words since the items are shipped from Hong Kong. i would like a full refund. If [redacted] wants their items back they can send a return postage paid label, I will not pay anymore money on these substandard products.
Regards,[redacted]

Dear customer,It is our honour to help you.Order#[redacted]We had checked it on our system and find that we had refunded to you.Please check the attachment.Since the bank of your credit card need more time to handle it,would you please wait for more 1-2 weeks?Thanks for your patience and...

cooperation.Have a nice day.

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,would you like return it for refund?But you need to bear the return shipping fee as there is something wrong with your card.Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because: they have been lying and stalling for over a week.  They have not sent the return label liked promised.  Today they say it will be another few days because their printer isn't working.  I don't trust them at all.  I am heading to my bank to file formal fraud charges against them since they are not following thru on things.  This is not what I ordered-a non working violin.  I shouldn't have to wait this long for label to return it and I know since they can't even do this that they will not refund my money once I do return it.  
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.For this issue,may I recheck your address?[redacted]
[redacted]  [redacted]  
[redacted]  **  **  [redacted]
[redacted]Is it correct?If yes,would you please go to your local post...

office to have a try?May be it is delay in there.Or you can contact with our service for reship or refund.We wish to express to our desire to enter into business relationship with you.Thus,if you could close the claim firstly.Then inform us,we will offer you 30 tmart points.If you have any problem,you can also contact our aftersale service:[redacted]
[redacted]Have a nice day.Best wishes,Service Team

Complaint: [redacted]
I am rejecting this response because: Nowhere in their answer did they offer to take back and refund the purchase price.  Their original offering of the power cord adapter specifically stated that it worked on an [redacted] and now they are denying it! This is the typical, run-a-round answer that they have given me with no ethical conclusion in sight.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.We find your package was shipped out from US on 2017-05-27 with tracking#[redacted].You can track it via www.fedex.com/usHere is the tracking information we find:5/30/2017 - Tuesday9:25 pm    Arrived at FedEx...

location        NEWARK, NJ    9:00 pm    Left FedEx origin facility        EDISON, NJ    5:03 pm    Picked up        EDISON, NJ    5/27/2017 - Saturday4:45 am    Shipment information sent to FedExFor this issue,would you please wait for more 1-2 days?We could give you 200 points as compensation.Do you agree with it?If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

I am rejecting this response because:
It makes no sense.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to hear that.But we had email the label to you on 2016-5-3.please recheck your email.As you told us do not see it so we send it again to you yesterday in order to you can find it soon.For this issue,would you please send it back as soon as possible before the deadline of label?Or you can contact with our online service for new return label,thanks for your cooperation.If you have any problem,you can also contact our online service:[redacted]Have a nice day.Best wishes,Service Team

Dear Valued Customer,Thanks for your email; it is our honor to help you.Sorry to tell you that you had order the wrong item.You can find the more detail from our website.For this issue,you can return it for refund.But you need to bear the return shipping fee.Do you agree with it?If you have any problem,you can also contact our aftersale service:[redacted]Or [redacted]Have a nice day.Best wishes,Service Team